ProfMHC Posted March 2, 2022 #1 Share Posted March 2, 2022 Is this happening to anyone else? I’ve served all cruises booked and can’t access excursions on any of them. The rest of the Personalizer works and you can’t do it on the app. If it’s “out” I’ll wait otherwise it’s the Princess chat for me. 2 Link to comment Share on other sites More sharing options...
Potstech Posted March 2, 2022 #2 Share Posted March 2, 2022 Have had no problem accessing them. Link to comment Share on other sites More sharing options...
tonit964 Posted March 2, 2022 #3 Share Posted March 2, 2022 I just went into mine and it's not showing the excursions anymore either. Link to comment Share on other sites More sharing options...
partybarbie Posted March 2, 2022 #4 Share Posted March 2, 2022 I can't access the excursion page on any of my cruises either. What a pain! Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted March 2, 2022 #5 Share Posted March 2, 2022 (edited) >>>I will say this about Princess' website. For all of its shortcomings (and yes they are plenty), I've always loved the user interface from the first time I signed in. <<< Agreed...I have an NCL cruise booked coming up. I was trying to look at their excursions for each port. It really made me miss the "Princess way" of giving you everything you need to know regarding that excursion, such as the length of time you will be on a bus and how long at each stop. NCL doesn't seem to give any of that unless it is included in the verbiage. That's why Princess is our "go to" line. Edited March 2, 2022 by Rick&Jeannie 2 Link to comment Share on other sites More sharing options...
tonit964 Posted March 2, 2022 #6 Share Posted March 2, 2022 3 minutes ago, CarelessAndConfused said: Yes, me too. I booked some low fare Sapphire coastals for the summer and fall and the excursions were not available. Got an email from Princess about a week ago saying the excursions for those sailings were "now available"...but still no. If I were a Princess newbie, I would be surprised and wonder what I was doing wrong but not seeing them there was at least 25-50% expected. I will say this about Princess' website. For all of its shortcomings (and yes they are plenty), I've always loved the user interface from the first time I signed in. And having signed up for many other mainstream lines since, has only bolstered my opinion of Princess (not only the user interface) but that their site is at least not any worse in terms of functionality. My cruise is next month and I can't access them anymore. I was just looking at them yesterday so there is a glitch for sure. Link to comment Share on other sites More sharing options...
ProfMHC Posted March 2, 2022 Author #7 Share Posted March 2, 2022 Thanks to everyone for responding. Guess we will have to wait them out…. Link to comment Share on other sites More sharing options...
John99 Posted March 2, 2022 #8 Share Posted March 2, 2022 Like others -- I can't access my excursions for Alaska and New England / Canada. Also, can't check on EZ air to see if my flights have scheduling and/or pricing changes. Link to comment Share on other sites More sharing options...
shipsealand Posted March 2, 2022 #9 Share Posted March 2, 2022 Could not access either Link to comment Share on other sites More sharing options...
13cheermom Posted March 2, 2022 #10 Share Posted March 2, 2022 So I couldn't access going through the excursions tab under my booking, however when I went through the itinerary tab, under each port, I could access the excursions I already had booked and go in the back way. Not sure if it allows you to book or not, I'm not trying to upset any bookings at this point, lol. But give it a try and see if it works for you. 1 Link to comment Share on other sites More sharing options...
Sea Hag Posted March 2, 2022 #11 Share Posted March 2, 2022 I currently have four cruises booked, a coastal going North, Alaska, Western Caribbean, and another Alaska. I can access excursions for the Western Caribbean but not for any of the others. Looks like they're sorting things out for the ones that go to Canada. 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted March 2, 2022 #12 Share Posted March 2, 2022 I noticed earlier today that I couldn't get into excursions and still can't. I tried on my computer using Chrome and also on my iPhone. So something is definitely amiss. Link to comment Share on other sites More sharing options...
Mary loves to travel Posted March 2, 2022 #13 Share Posted March 2, 2022 You might try another browser. I’ve had off & on trouble accessing the Princess site with Chrome lately, but it works fine with Edge. Link to comment Share on other sites More sharing options...
ProfMHC Posted March 2, 2022 Author #14 Share Posted March 2, 2022 Now able to access. Hope it now works for y’all. 1 Link to comment Share on other sites More sharing options...
chubbypiggy Posted March 3, 2022 #15 Share Posted March 3, 2022 Just tried Chrome and Edge, both not showing my excursions. Link to comment Share on other sites More sharing options...
Rare Paula_MacFan Posted March 3, 2022 #16 Share Posted March 3, 2022 Excursions aren't showing up for me either. I just looked at them yesterday but now -- nothing. Link to comment Share on other sites More sharing options...
Rare leck57 Posted March 3, 2022 #17 Share Posted March 3, 2022 Not showing for me either in Australia so a widespread issue. The rest of the Personalizer works fine. Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted March 3, 2022 #18 Share Posted March 3, 2022 Still down on my iPhone. Didn't bother to try Chrome again - if it's not working on my phone it's not going to be any better on Chrome. Agree that the Princess website has been especially glitchy on Chrome lately. Link to comment Share on other sites More sharing options...
Rare Ombud Posted March 3, 2022 #19 Share Posted March 3, 2022 Just got in on Chrome after being unable to all day. Reserved 2 excursions in British Columbia Link to comment Share on other sites More sharing options...
Potstech Posted March 3, 2022 #20 Share Posted March 3, 2022 I can no longer get tothem now. Link to comment Share on other sites More sharing options...
brisalta Posted March 3, 2022 #21 Share Posted March 3, 2022 (edited) If I go to my booking on the web site and click on "Excursion" I am returned to "Summary" Edited March 3, 2022 by brisalta Link to comment Share on other sites More sharing options...
ProfMHC Posted March 3, 2022 Author #22 Share Posted March 3, 2022 Sometimes it worked and like Ombud I got what I wanted FAST. But definitely a glitch as the next time I looked once again experienced what brisalta did. Over and over again. Link to comment Share on other sites More sharing options...
SunshineCoast Posted March 3, 2022 #23 Share Posted March 3, 2022 Also having problems accessing Excursions for Sky Princess sailing Northern Europe in April. I’ll try contacting our Princess Agent to see if I can get any info. Link to comment Share on other sites More sharing options...
pompeii Posted March 3, 2022 #24 Share Posted March 3, 2022 Mine seems to be working again this morning, including the additional issue I was having searching cruises when logged into my account. All seems to be back to normal. Link to comment Share on other sites More sharing options...
John99 Posted March 3, 2022 #25 Share Posted March 3, 2022 Yesterday, I tried to access our booking using Microsoft Edge and Chrome. I could not access my excursions and EZ air. Frozen and/or blank screens! Princess, please get your act together. Very frustrating. Others cruisers (on this thread) experienced the same thing. This morning I tried to access excursions but it's taking more than one minute to access. Hope the web site does not go down. Also, I’m experiencing the same thing on another cruise sailing in October. Very slow. John Link to comment Share on other sites More sharing options...
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