Is it only me? Can’t access excursions.

[ProfMHC]

Is this happening to anyone else? I’ve served all cruises booked and can’t access excursions on any of them. The rest of the Personalizer works and you can’t do it on the app. If it’s “out” I’ll wait otherwise it’s the Princess chat for me.

[Potstech]

Have had no problem accessing them.

[tonit964]

I just went into mine and it's not showing the excursions anymore either.

[partybarbie]

I can't access the excursion page on any of my cruises either. What a pain!

[Rick&Jeannie]

>>>I will say this about Princess' website.  For all of its shortcomings (and yes they are plenty), I've always loved the user interface from the first time I signed in. <<<

 

Agreed...I have an NCL cruise booked coming up.  I was trying to look at their excursions for each port.  It really made me miss the "Princess way" of giving you everything you need to know regarding that excursion, such as the length of time you will be on a bus and how long at each stop.  NCL doesn't seem to give any of that unless it is included in the verbiage.  That's why Princess is our "go to" line.

Edited March 2, 2022 by Rick&Jeannie

[tonit964]

3 minutes ago, CarelessAndConfused said:

Yes, me too.  I booked some low fare Sapphire coastals for the summer and fall and the excursions were not available.  Got an email from Princess about a week ago saying the excursions for those sailings were "now available"...but still no.  If I were a Princess newbie, I would be surprised and wonder what I was doing wrong but not seeing them there was at least 25-50% expected.

 

I will say this about Princess' website.  For all of its shortcomings (and yes they are plenty), I've always loved the user interface from the first time I signed in.  And having signed up for many other mainstream lines since, has only bolstered my opinion of Princess (not only the user interface) but that their site is at least not any worse in terms of functionality.

My cruise is next month and I can't access them anymore. I was just looking at them yesterday so there is a glitch for sure. 

[ProfMHC]

Thanks to everyone for responding. Guess we will have to wait them out….

[John99]

Like others -- I can't access my excursions for Alaska and New England / Canada.

Also, can't check on EZ air to see if my flights have scheduling and/or pricing changes. 

 

[shipsealand]

Could not access either

[13cheermom]

So I couldn't access going through the excursions tab under my booking, however when I went through the itinerary tab, under each port, I could access the excursions I already had booked and go in the back way.  Not sure if it allows you to book or not, I'm not trying to upset any bookings at this point, lol.  But give it a try and see if it works for you.

[Sea Hag]

I currently have four cruises booked, a coastal going North, Alaska, Western Caribbean, and another Alaska. I can access excursions for the Western Caribbean but not for any of the others. Looks like they're sorting things out for the ones that go to Canada.

[azbirdmom]

I noticed earlier today that I couldn't get into excursions and still can't.  I tried on my computer using Chrome and also on my iPhone.  So something is definitely amiss.

[Mary loves to travel]

You might try another browser.   I’ve had off & on trouble accessing the Princess site with Chrome lately, but it works fine with Edge.   

[ProfMHC]

Now able to access. Hope it now works for y’all. 

[chubbypiggy]

Just tried Chrome and Edge, both not showing my excursions.

[Paula_MacFan]

Excursions aren't showing up for me either.   I just looked at them yesterday but now -- nothing.  

[leck57]

Not showing for me either in Australia so a widespread issue. The rest of the Personalizer works fine.

[azbirdmom]

Still down on my iPhone.  Didn't bother to try Chrome again - if it's not working on my phone it's not going to be any better on Chrome.  Agree that the Princess website has been especially glitchy on Chrome lately.

[Ombud]

Just got in on Chrome after being unable to all day. Reserved 2 excursions in British Columbia 

[Potstech]

I can no longer get tothem now.

[brisalta]

If I go to my booking on the web site and click on "Excursion" I am returned to "Summary"

Edited March 3, 2022 by brisalta

[ProfMHC]

Sometimes it worked and like Ombud I got what I wanted FAST. But definitely a glitch as the next time I looked once again experienced what brisalta did. Over and over again.

[SunshineCoast]

Also having problems accessing Excursions for Sky Princess sailing Northern Europe in April.  I’ll try contacting our Princess Agent to see if I can get any info.

 

[pompeii]

Mine seems to be working again this morning, including the additional issue I was having searching cruises when logged into my account.  All seems to be back to normal.

[John99]

Yesterday, I tried to access our booking using Microsoft Edge and Chrome.  I could not access my excursions and EZ air.  Frozen and/or blank screens!  Princess, please get your act together.  Very frustrating.   Others cruisers (on this thread) experienced the same thing.  This morning I tried to access excursions but it's taking more than one minute to access.  Hope the web site does not go down.  Also, I’m experiencing the same thing on another cruise sailing in October.  Very slow.  John