cruisingalong2018 Posted June 16, 2022 #1 Share Posted June 16, 2022 I have a cabin booked for three on Adventure for this Sat., June 18th. We are three friends going together that live in different states. We did our Covid tests today, and one of my friends was positive. Royal site is down so even if you get a person to talk to, they cannot do anything. I am sure she will get a refund. We divided the cost of the cruise three ways. Does she get 1/3 or just the 3rd person booking portion for a refund. This is so sad. She can't cancel her drink package or excursion because this cruise online sales for things is now closed. Do I have to do it on the ship for her? Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted June 16, 2022 #2 Share Posted June 16, 2022 Sorry about your friend. Can't answer most of your questions but, FWIW, the cruise planner is working fine for my 2 cruises next month. I can cancel my specialty restaurant reservations for example so your friend should be able to cancel her purchases. Link to comment Share on other sites More sharing options...
renza Posted June 16, 2022 #3 Share Posted June 16, 2022 7 minutes ago, OCSC Mike said: Sorry about your friend. Can't answer most of your questions but, FWIW, the cruise planner is working fine for my 2 cruises next month. I can cancel my specialty restaurant reservations for example so your friend should be able to cancel her purchases. No when it is 48 hours before cruise you can’t cancel or buy any packages. 1 Link to comment Share on other sites More sharing options...
renza Posted June 16, 2022 #4 Share Posted June 16, 2022 Just now, renza said: No when it is 48 hours before cruise you can’t cancel or buy any packages. She will get it refunded when cruuse is canceled 1 Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted June 16, 2022 #5 Share Posted June 16, 2022 25 minutes ago, renza said: No when it is 48 hours before cruise you can’t cancel or buy any packages. Ah, my bad. I latched onto the "website is down" part. Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted June 16, 2022 #6 Share Posted June 16, 2022 Test again tomorrow, might be a false positive and may be negative then. 1 Link to comment Share on other sites More sharing options...
Belle5129 Posted June 16, 2022 #7 Share Posted June 16, 2022 Our situation is a little different, but I thought I would share our experience in case it helps anyone. We were supposed to sail tomorrow on the Oasis. We did our testing at Walgreens yesterday and were stunned when my son (17) came back positive. He has no symptoms, and we were pretty careful and socially distanced for the last two weeks. Thinking maybe he picked it up in the last days of school. We then tested at home today - still positive. Anyhoo, we had two rooms booked, so I called Royal Caribbean and was surprised when I got through within two minutes. She told me that we would receive an email "soon" from the back office and that they would probably request additional information (I am guessing the positive test report). She couldn't give me a timeframe when they might email, said it depends on how busy they are. I asked about all of our excursions, drink packages, etc and she said those would be automatically cancelled. So now it is a wait and see game - she said we should get a full refund. I am a little nervous because there is no email trail right now, so I just have to trust the process, I guess. It is a little bit of a "kick us when we are down" feeling because we are still getting emails from RC about our upcoming sailing!🙂 4 Link to comment Share on other sites More sharing options...
Biker19 Posted June 16, 2022 #8 Share Posted June 16, 2022 26 minutes ago, Belle5129 said: It is a little bit of a "kick us when we are down" feeling because we are still getting emails from RC about our upcoming sailing!🙂 And you might still get notifications on the app during the sailing. 1 Link to comment Share on other sites More sharing options...
poocher Posted June 16, 2022 #9 Share Posted June 16, 2022 As you do not live in the same household, the other 2 guests could still cruise. You have a couple of options: 1. Make no changes and NO SHOW the positive guest. That person will receive a refund of all prepaid items plus port taxes and fees but NOT their cruise fare. If insurance was purchased, they MAY get a portion returned in the form of a Future Cruise Credit. 2. Cancel the positive person. They will receive a refund/FCC for their portion of the cruise price BUT the other 2 will have their fares repriced and likely increase. 3. Everyone cancel based on the positive test result & get a full refund. Link to comment Share on other sites More sharing options...
Sunshine3601 Posted June 16, 2022 #10 Share Posted June 16, 2022 43 minutes ago, Belle5129 said: Our situation is a little different, but I thought I would share our experience in case it helps anyone. We were supposed to sail tomorrow on the Oasis. We did our testing at Walgreens yesterday and were stunned when my son (17) came back positive. He has no symptoms, and we were pretty careful and socially distanced for the last two weeks. Thinking maybe he picked it up in the last days of school. We then tested at home today - still positive. Anyhoo, we had two rooms booked, so I called Royal Caribbean and was surprised when I got through within two minutes. She told me that we would receive an email "soon" from the back office and that they would probably request additional information (I am guessing the positive test report). She couldn't give me a timeframe when they might email, said it depends on how busy they are. I asked about all of our excursions, drink packages, etc and she said those would be automatically cancelled. So now it is a wait and see game - she said we should get a full refund. I am a little nervous because there is no email trail right now, so I just have to trust the process, I guess. It is a little bit of a "kick us when we are down" feeling because we are still getting emails from RC about our upcoming sailing!🙂 The worst will be boarding day where you get notified to do your muster drill. Makes you want to cry. Sorry to hear about the positive test😪 1 Link to comment Share on other sites More sharing options...
Mum2Mercury Posted June 16, 2022 #11 Share Posted June 16, 2022 No help, but you have my sympathy. Link to comment Share on other sites More sharing options...
maggieq Posted June 16, 2022 #12 Share Posted June 16, 2022 What if you test positive and have booked through a TA vs rccl? If you cannot get a response same day, can you advise rccl regardless? Link to comment Share on other sites More sharing options...
Ken at the beach Posted June 17, 2022 #13 Share Posted June 17, 2022 2 hours ago, poocher said: 2. Cancel the positive person. They will receive a refund/FCC for their portion of the cruise price BUT the other 2 will have their fares repriced and likely increase. If the one guest cancels because they have Covid the first 2 guests will not have their fares repriced. 1 2 Link to comment Share on other sites More sharing options...
poocher Posted June 17, 2022 #14 Share Posted June 17, 2022 Thanks for that correction. 😘 Link to comment Share on other sites More sharing options...
Rare xpcdoojk Posted June 17, 2022 #15 Share Posted June 17, 2022 5 hours ago, Funky Fusion FoodsJ said: Test again tomorrow, might be a false positive and may be negative then. Totally agree. 1 Link to comment Share on other sites More sharing options...
Coralc Posted June 17, 2022 #16 Share Posted June 17, 2022 I think false negatives might be more common than false positives. 1 Link to comment Share on other sites More sharing options...
BekkaW Posted June 17, 2022 #17 Share Posted June 17, 2022 Also the health questionnaire asks you if you have been in contact with anyone who has covid, in the past 14 days 1 Link to comment Share on other sites More sharing options...
molly361 Posted June 17, 2022 #18 Share Posted June 17, 2022 4 minutes ago, BekkaW said: Also the health questionnaire asks you if you have been in contact with anyone who has covid, in the past 14 days They all live in different states Link to comment Share on other sites More sharing options...
BekkaW Posted June 17, 2022 #19 Share Posted June 17, 2022 4 hours ago, molly361 said: They all live in different states My bad, I missed that in the original post Link to comment Share on other sites More sharing options...
Another_Critic Posted June 17, 2022 #20 Share Posted June 17, 2022 5 hours ago, molly361 said: They all live in different states My daughter and I live in different states ... 23 miles between us. 😄 Link to comment Share on other sites More sharing options...
Mum2Mercury Posted June 18, 2022 #21 Share Posted June 18, 2022 On 6/16/2022 at 10:49 PM, Coralc said: I think false negatives might be more common than false positives. I have no idea, but when a cruise is on the line, taking a second test is worthwhile. Link to comment Share on other sites More sharing options...
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