terry8551 Posted August 12, 2022 #1 Share Posted August 12, 2022 Why can I not talk to a person by phone does any one know? They r not answering the phone this is ridiculousL If any one knows why I would appreciate it Thanks Link to comment Share on other sites More sharing options...
Fla Mike Posted August 12, 2022 #2 Share Posted August 12, 2022 I called earlier this morning and got a live person in less than 5 minutes 3 Link to comment Share on other sites More sharing options...
crzndeb Posted August 12, 2022 #3 Share Posted August 12, 2022 (edited) What number are you calling? There may be a long wait time, but there should be a wait recording. Edited August 12, 2022 by crzndeb Link to comment Share on other sites More sharing options...
fpcruiser Posted August 12, 2022 #4 Share Posted August 12, 2022 I call C&A desk and never wait more than a minute. Link to comment Share on other sites More sharing options...
robmtx Posted August 12, 2022 #5 Share Posted August 12, 2022 9 minutes ago, terry8551 said: Why can I not talk to a person by phone does any one know? They r not answering the phone this is ridiculousL If any one knows why I would appreciate it Thanks Similar to many other industries, there's a staffing shortage. Part of this is lack of available and qualified workers, and part of this is the cruise line holding back capacity as they recover from hibernation mode. I usually call first thing in the morning or around dinner time on the East Coast 🙂 https://www.bloomberg.com/news/articles/2022-06-07/customer-service-wait-times-triple-as-vacancies-vex-call-centers Link to comment Share on other sites More sharing options...
tallnthensome Posted August 12, 2022 #6 Share Posted August 12, 2022 21 minutes ago, terry8551 said: Why can I not talk to a person by phone does any one know? They r not answering the phone this is ridiculousL If any one knows why I would appreciate it Thanks I don't think a random person here would know why someone at RC is not answering that end of your phone call. Link to comment Share on other sites More sharing options...
mickeychicky Posted August 12, 2022 #7 Share Posted August 12, 2022 I usually call thru Casino Royale and get right thru, but when I have had to call the regular customer service line this past week, it's been at least an hour wait. Sometimes they give the option to get a call back and sometimes they don't. I've also called NCL a few times and had less than a 5-minute wait. Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted August 12, 2022 #8 Share Posted August 12, 2022 have you tried different times of the day. Like first thing or perhaps later. Calling customer service is a bit better than just reservations. BTW what is your question perhaps one of us knows???? 1 Link to comment Share on other sites More sharing options...
nelblu Posted August 12, 2022 #9 Share Posted August 12, 2022 48 minutes ago, mickeychicky said: I usually call thru Casino Royale and get right thru, but when I have had to call the regular customer service line this past week, it's been at least an hour wait. Sometimes they give the option to get a call back and sometimes they don't. I've also called NCL a few times and had less than a 5-minute wait. Casino Royale is the best of all of the Royal's customer service #s. Link to comment Share on other sites More sharing options...
klfhngr Posted August 12, 2022 #10 Share Posted August 12, 2022 I called the other day and got on within 3 minutes. Link to comment Share on other sites More sharing options...
HicksRA Posted August 12, 2022 #11 Share Posted August 12, 2022 Why can’t I wear white after Labor Day????…. 1 5 Link to comment Share on other sites More sharing options...
lifes-a-beach Posted August 12, 2022 #12 Share Posted August 12, 2022 If you're trying to find out about the dress code in the dining room, I've heard it's business casual and is strictly enforced. Hope that helps. 3 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 12, 2022 #13 Share Posted August 12, 2022 4 hours ago, terry8551 said: Why can I not talk to a person by phone does any one know? They r not answering the phone this is ridiculousL If any one knows why I would appreciate it Thanks you need to wait patiently on the phone longer to talk to someone. Link to comment Share on other sites More sharing options...
Rare rudeney Posted August 13, 2022 #14 Share Posted August 13, 2022 You can call me, and unless I am already on the phone trying to extend my car's warranty, I'll take your call immediately. Of course I don't work for RCCL, but at least you won't be able to complain that no one answered your call. 1 Link to comment Share on other sites More sharing options...
deliver42 Posted August 13, 2022 #15 Share Posted August 13, 2022 Every company is having the same problem, not just Royal. You have to stay om the phone or call very early. You will get someone. Link to comment Share on other sites More sharing options...
flamingos Posted August 13, 2022 #16 Share Posted August 13, 2022 The OP appears to be a post-and-run. 1 Link to comment Share on other sites More sharing options...
Bigbob7777 Posted August 13, 2022 #17 Share Posted August 13, 2022 8 hours ago, rudeney said: You can call me, and unless I am already on the phone trying to extend my car's warranty, I'll take your call immediately. Of course I don't work for RCCL, but at least you won't be able to complain that no one answered your call. Lol. Good one! Link to comment Share on other sites More sharing options...
matj2000 Posted August 13, 2022 #18 Share Posted August 13, 2022 Reason # 22 Not to book directly with Royal Caribbean. 1 Link to comment Share on other sites More sharing options...
Merion_Mom Posted August 13, 2022 #19 Share Posted August 13, 2022 2 hours ago, matj2000 said: Reason # 22 Not to book directly with Royal Caribbean. No one knows why the OP is calling RC. He may have booked with a TA but has a question about some other issue. So, no. 2 Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted August 13, 2022 #20 Share Posted August 13, 2022 6 hours ago, flamingos said: The OP appears to be a post-and-run. i guess so. too bad because a lot of knowledable folks here might be able to help Link to comment Share on other sites More sharing options...
zap99 Posted August 13, 2022 #21 Share Posted August 13, 2022 On 8/12/2022 at 5:58 PM, terry8551 said: Why can I not talk to a person by phone does any one know? They r not answering the phone this is ridiculousL If any one knows why I would appreciate it Thanks I called the UK number and the call was picked up in Miami. Answered fairly quickly and dealt with completely.👏 Link to comment Share on other sites More sharing options...
zap99 Posted August 13, 2022 #22 Share Posted August 13, 2022 On 8/12/2022 at 6:20 PM, tallnthensome said: I don't think a random person here would know why someone at RC is not answering that end of your phone call. I think the person was just about to answer the phone when their coffee mug got knocked over and spilt on their phone. Or..............🤔 Link to comment Share on other sites More sharing options...
HicksRA Posted August 13, 2022 #23 Share Posted August 13, 2022 9 hours ago, flamingos said: The OP appears to be a post-and-run. I think he’s still on hold….. 😆 1 4 Link to comment Share on other sites More sharing options...
matj2000 Posted August 14, 2022 #24 Share Posted August 14, 2022 22 hours ago, Merion_Mom said: No one knows why the OP is calling RC. He may have booked with a TA but has a question about some other issue. So, no. I am pretty sure anyone who would sit on hold forever Would book throught the cruiseline. Link to comment Share on other sites More sharing options...
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