Jjg34219 Posted October 8, 2022 #1 Share Posted October 8, 2022 Is anyone else having issues with the website constantly reloading? Says website encountered error and reloads every time I try to search cruises Link to comment Share on other sites More sharing options...
Leandros Posted October 8, 2022 #2 Share Posted October 8, 2022 No issues here Link to comment Share on other sites More sharing options...
CruisnDeb Posted October 8, 2022 #3 Share Posted October 8, 2022 1 hour ago, Jjg34219 said: Is anyone else having issues with the website constantly reloading? Says website encountered error and reloads every time I try to search cruises Try clearing the cache on your browser. Link to comment Share on other sites More sharing options...
Oceangoer2 Posted October 8, 2022 #4 Share Posted October 8, 2022 (edited) It's been going on for days...clearing the cache or the 'Celebrity' cookie works but I simply switched from Firefox to Chrome and it works right away and loads everything as it should. Edited October 8, 2022 by Oceangoer2 Link to comment Share on other sites More sharing options...
jelayne Posted October 8, 2022 #5 Share Posted October 8, 2022 No problems for me. Link to comment Share on other sites More sharing options...
Rare APDMOM Posted October 8, 2022 #6 Share Posted October 8, 2022 BIG WEBSITE PROBLEM for us today! I made a booking this morning. I received the confirmation that we are paid in full. When I went to log into our account, it said we owe $4330!! That is more than we even paid for the whole cruise... Of course you can not talk to anyone until 9 a.m. So, any advice here will be appreciated. Link to comment Share on other sites More sharing options...
davekathy Posted October 8, 2022 #7 Share Posted October 8, 2022 No issues using a laptop, google chrome, windows 10. Link to comment Share on other sites More sharing options...
retird Posted October 8, 2022 #8 Share Posted October 8, 2022 Have been experiencing this problem for several days on Ipad using Safari. Apple support had me clear cookies, reset network and several other steps but it did not correct the issue. I Accessed Celebrity website on same Ipad using Chrome and it works fine. Apple concluded that it is a Celebrity website issue and not my Ipad issue. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted October 8, 2022 #9 Share Posted October 8, 2022 52 minutes ago, APDMOM said: BIG WEBSITE PROBLEM for us today! I made a booking this morning. I received the confirmation that we are paid in full. When I went to log into our account, it said we owe $4330!! That is more than we even paid for the whole cruise... Of course you can not talk to anyone until 9 a.m. So, any advice here will be appreciated. The exact reason to use a TA along with a bunch of OBC. As for the booking issue, simply cancell and rebook if you want to do it online. Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted October 8, 2022 #10 Share Posted October 8, 2022 3 minutes ago, retird said: Have been experiencing this problem for several days on Ipad using Safari. Apple support had me clear cookies, reset network and several other steps but it did not correct the issue. I Accessed Celebrity website on same Ipad using Chrome and it works fine. Apple concluded that it is a Celebrity website issue and not my Ipad issue. Exact same issue with me. Link to comment Share on other sites More sharing options...
Rare APDMOM Posted October 8, 2022 #11 Share Posted October 8, 2022 2 hours ago, Arizona Wildcat said: The exact reason to use a TA along with a bunch of OBC. As for the booking issue, simply cancell and rebook if you want to do it online. I know - we used to have a GREAT TA, but they went out of business, so I decided to try the direct booking. Never again... that was a pain. They got it sorted out for us after about 45 minutes on the phone, a dropped call, and some added grey hairs. 😂 Customer service was very good though. We were past final payment, so we had to get it worked out today. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 8, 2022 #12 Share Posted October 8, 2022 I'm using Firefox and no problems at all. Also tried Chrome, Edge and onld IE Link to comment Share on other sites More sharing options...
Elainemh Posted October 8, 2022 #13 Share Posted October 8, 2022 (edited) I am have been having the same issues for several days when using my iPad. Just continues to reload, but won’t open. Edited October 8, 2022 by Elainemh Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted October 8, 2022 #14 Share Posted October 8, 2022 cruise line websites are like the weather, just wait a bit and it will hopefully clear up. Link to comment Share on other sites More sharing options...
miched Posted October 8, 2022 #15 Share Posted October 8, 2022 As others have posted I am having a problem on Safari. Don’t have any on Chrome. Happy cruising 🌊🚢🇺🇸🌅 Link to comment Share on other sites More sharing options...
capsplace Posted October 8, 2022 #16 Share Posted October 8, 2022 Same problem all day today, a Saturday 10/8. Link to comment Share on other sites More sharing options...
pzsdd6 Posted October 9, 2022 #17 Share Posted October 9, 2022 19 hours ago, capsplace said: Same problem all day today, a Saturday 10/8. This has been going on for several days now. From what little bit of problem solving I did on my own as well as comments posted, this seems to be ipad specific. My issue is that I have spent several hours trying to work thru the Celebrity “help” desks, had them promise to call back when fixed……….nothing! Why hasn’t someone from Celebrity respond here? Link to comment Share on other sites More sharing options...
Straughn Posted October 9, 2022 #18 Share Posted October 9, 2022 On 10/8/2022 at 9:10 AM, retird said: Have been experiencing this problem for several days on Ipad using Safari. Apple support had me clear cookies, reset network and several other steps but it did not correct the issue. I Accessed Celebrity website on same Ipad using Chrome and it works fine. Apple concluded that it is a Celebrity website issue and not my Ipad issue. Same issues here. I reset cookies, cleared cache, etc. Still not working. Link to comment Share on other sites More sharing options...
lizinindy Posted October 9, 2022 #19 Share Posted October 9, 2022 Yup—-Celebrity’s website no longer works on safari on iPads. Guess I’ll have to stick with Chrome Link to comment Share on other sites More sharing options...
pzsdd6 Posted October 9, 2022 #20 Share Posted October 9, 2022 Switched to Chrome…………still doesn’t work. Where is someone from Celebrity? So much for switching from Carnival, seems Celebrity uses the same customer service call center in India. Apparently they don’t care either…… Link to comment Share on other sites More sharing options...
odysee Posted October 9, 2022 #21 Share Posted October 9, 2022 (edited) Tonight my booked cruises (incl one paid in full) disappeared from my account 🥵 Edited October 9, 2022 by odysee Link to comment Share on other sites More sharing options...
stellarose Posted October 9, 2022 #22 Share Posted October 9, 2022 it has me locked out of my reservation so I can't see excursions. Celebrity said my TA can fix it. I said 'you fix it- it's your website" 1 Link to comment Share on other sites More sharing options...
phoenix_dream Posted October 9, 2022 #23 Share Posted October 9, 2022 I've had to switch to a different browser just to log in. Frustrating. Link to comment Share on other sites More sharing options...
stellarose Posted October 9, 2022 #24 Share Posted October 9, 2022 tried chrome and safari. will try Firefox now. Link to comment Share on other sites More sharing options...
stellarose Posted October 9, 2022 #25 Share Posted October 9, 2022 safari, chrome and firefox---- nothing. Link to comment Share on other sites More sharing options...
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