Rare Stockjock Posted June 24, 2023 #1 Share Posted June 24, 2023 I think I used Lisa's e-mail once but I'm guessing that's no longer the best option. Any suggestions? Link to comment Share on other sites More sharing options...
bandp407 Posted June 24, 2023 #2 Share Posted June 24, 2023 1 minute ago, Stockjock said: I think I used Lisa's e-mail once but I'm guessing that's no longer the best option. Any suggestions? I would imagine it depends on what your complaint is. Based on the current decline of food quality and all that has changed with the menus, I sent an email yesterday to the new President & CEO. What I was told to do was to send it to CEC@celebrity .com and in the subject line write Attn: Laura Hodges Berthge - President & CEO. Hope this helps! 1 Link to comment Share on other sites More sharing options...
jelayne Posted June 24, 2023 #3 Share Posted June 24, 2023 24 minutes ago, Stockjock said: I think I used Lisa's e-mail once but I'm guessing that's no longer the best option. Any suggestions? Try replacing the new Presidents name just as Lisa’s was. CEC is the engagement center hitch seems to be the cat hall for everything. 1 Link to comment Share on other sites More sharing options...
bandp407 Posted June 24, 2023 #4 Share Posted June 24, 2023 5 minutes ago, jelayne said: Try replacing the new Presidents name just as Lisa’s was. CEC is the engagement center hitch seems to be the cat hall for everything. Yes, they told me they would forward. That was the best I could do. Link to comment Share on other sites More sharing options...
Cap_D Posted June 24, 2023 #5 Share Posted June 24, 2023 If presently on a ship look in the cruise planner for a QR Code under the title "We'd like to hear from you." That will open a browser window to a form to share feedback to the senior team on the ship. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted June 24, 2023 #6 Share Posted June 24, 2023 57 minutes ago, Stockjock said: I think I used Lisa's e-mail once but I'm guessing that's no longer the best option. Any suggestions? Could you be more specific? Complaint about entertainment? Housekeeping? The shops? The ports? Different departments for each. Etc. Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 24, 2023 Author #7 Share Posted June 24, 2023 (edited) 8 minutes ago, cruisestitch said: Could you be more specific? Complaint about entertainment? Housekeeping? The shops? The ports? Different departments for each. Etc. This is a Flights by Celebrity gripe where I was given a complimentary upgrade to (1 leg) of business class due to a schedule change by Lufthansa, and Flights by Celebrity's actions cancelled it. I have a separate thread on this, but I've also composed a letter to send to Celebrity. I would like it to go to the CEO, or similar. Edited June 24, 2023 by Stockjock Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted June 24, 2023 #8 Share Posted June 24, 2023 I emailed executiveoffice@Celebrity.com and got a phone call today. 1 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 24, 2023 Author #9 Share Posted June 24, 2023 2 minutes ago, CHEZMARYLOU said: I emailed executiveoffice@Celebrity.com and got a phone call today. I may try this, thx. Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #10 Share Posted June 25, 2023 FWIW, LHodges-Bethge@celebritycruises.com bounced back as being invalid. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted June 25, 2023 #11 Share Posted June 25, 2023 1 minute ago, Stockjock said: FWIW, LHodges-Bethge@celebritycruises.com bounced back as being invalid. Did you spell it correctly? Perhaps there is no hyphen? Link to comment Share on other sites More sharing options...
hrhdhd Posted June 25, 2023 #12 Share Posted June 25, 2023 13 minutes ago, cruisestitch said: Did you spell it correctly? Perhaps there is no hyphen? There is no hyphen. Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #13 Share Posted June 25, 2023 LHodgesBethge@celebritycruises.com (no hyphen) also failed. 1 Link to comment Share on other sites More sharing options...
Blazerboy Posted June 25, 2023 #14 Share Posted June 25, 2023 4 hours ago, Stockjock said: This is a Flights by Celebrity gripe where I was given a complimentary upgrade to (1 leg) of business class due to a schedule change by Lufthansa, and Flights by Celebrity's actions cancelled it. I have a separate thread on this, but I've also composed a letter to send to Celebrity. I would like it to go to the CEO, or similar. We had a really bad experience with Flights by Celebrity- they screwed up all out upgrades for four flights thia past January. Never again. 1 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #15 Share Posted June 25, 2023 11 minutes ago, Blazerboy said: We had a really bad experience with Flights by Celebrity- they screwed up all out upgrades for four flights thia past January. Never again. I was upgraded for free on one leg to business class on Lufthansa and they cancelled that or caused it to be cancelled. If I had bought that, it would have been $8,400, so free is super attractive. Some, in my other thread, seemed to think that cancellation was super great since I didn't pay for that. I think you understand that isn't the point. Link to comment Share on other sites More sharing options...
Blazerboy Posted June 25, 2023 #16 Share Posted June 25, 2023 2 minutes ago, Stockjock said: I was upgraded for free on one leg to business class on Lufthansa and they cancelled that or caused it to be cancelled. If I had bought that, it would have been $8,400, so free is super attractive. Some, in my other thread, seemed to think that cancellation was super great since I didn't pay for that. I think you understand that isn't the point. Yep. Understand. I wasn't charged, even though I booked, chose seats and gave my credit card. Saving the money was not the point for me either- upgraded seats for 17 hours of flying each way was! Celebrity pointed the finger at Choice Air, and Choice Air pointed it at my TA, who explained that both were wrong. I had to deal with this ON the plane. Hawaiian Air was the only helpful party!🙄 Since this experience, I have booked my own flights, leaving me in control. Flights by Celebrity claimed that, as a group booking, upgrades were not possible...not what they said originally when they took my credit card and assigned seats.(insert middle finger emoji here) Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #17 Share Posted June 25, 2023 (edited) 5 minutes ago, Blazerboy said: Yep. Understand. I wasn't charged, even though I booked, chose seats and gave my credit card. Saving the money was not the point for me either- upgraded seats for 17 hours of flying each way was! Celebrity pointed the finger at Choice Air, and Choice Air pointed it at my TA, who explained that both were wrong. I had to deal with this ON the plane. Hawaiian Air was the only helpful party!🙄 Since this experience, I have booked my own flights, leaving me in control. Flights by Celebrity claimed that, as a group booking, upgrades were not possible...not what they said originally when they took my credit card and assigned seats.(insert middle finger emoji here) Not only was I venting a bit, but trying to spare others from having a similar experience. But some seemed to find it amusing. I feel your pain. It's quite frustrating. Like you, I won't be using them again under any circumstances. Yes, there are some potential benefits, but the downside risks outweigh the upside rewards, in my view. Edited June 25, 2023 by Stockjock 1 Link to comment Share on other sites More sharing options...
Rare chemmo Posted June 25, 2023 #18 Share Posted June 25, 2023 6 hours ago, Stockjock said: Not only was I venting a bit, but trying to spare others from having a similar experience. But some seemed to find it amusing. I feel your pain. It's quite frustrating. Like you, I won't be using them again under any circumstances. Yes, there are some potential benefits, but the downside risks outweigh the upside rewards, in my view. I have posted this morning on your other thread with some sympathy. It is annoying when you are elated to get something for nothing to then see the bubble pop. It does worry me now though that you are finding it hard to let go. If you get bitter it will spoil all the pleasure of the wonderful cruise you should be looking forward to… Celebrity have given you some OBC. Sometimes it is time to ‘Let it go…’ 4 Link to comment Share on other sites More sharing options...
39august Posted June 25, 2023 #19 Share Posted June 25, 2023 On another thread someone posted the new CEO's old RCI e-mail as lhodges@rccl.com. I wouldn't expect much from the engagement center. 1 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #20 Share Posted June 25, 2023 (edited) 8 hours ago, chemmo said: I have posted this morning on your other thread with some sympathy. It is annoying when you are elated to get something for nothing to then see the bubble pop. It does worry me now though that you are finding it hard to let go. If you get bitter it will spoil all the pleasure of the wonderful cruise you should be looking forward to… Celebrity have given you some OBC. Sometimes it is time to ‘Let it go…’ I can let it go, but...I'll make sure that they're aware of the situation, in part, because it makes me feel better to do so, and also in part, in the hopes that it prevents this from happening to someone else in the future. Candidly, I'm not optimistic, but if you don't point out these things, they might not realize that the issues exist. I sent an accurate, but very politely worded, message to them. I have no further expectations, and they can do with it what they wish to. I did also have positive remarks about a couple of people who tried to help. Edited June 25, 2023 by Stockjock 2 Link to comment Share on other sites More sharing options...
bandp407 Posted June 25, 2023 #21 Share Posted June 25, 2023 2 hours ago, 39august said: On another thread someone posted the new CEO's old RCI e-mail as lhodges@rccl.com. I wouldn't expect much from the engagement center. Thank you for this. I will try the above email and executive office. I’ve never done this before and went with the suggestion of the Captain’s Club. Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 25, 2023 Author #22 Share Posted June 25, 2023 2 hours ago, 39august said: On another thread someone posted the new CEO's old RCI e-mail as lhodges@rccl.com. I wouldn't expect much from the engagement center. FWIW, this e-mail address seemed to work. lhodges@celebritycruises.com bounced back as invalid. Link to comment Share on other sites More sharing options...
jelayne Posted June 25, 2023 #23 Share Posted June 25, 2023 Maybe it is LBethge since that is her last name or LHodgesBethge Link to comment Share on other sites More sharing options...
awhcruiser Posted June 25, 2023 #24 Share Posted June 25, 2023 This is why I book flights separately. 3 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 26, 2023 Author #25 Share Posted June 26, 2023 I thought this was a good e-mail address, but perhaps not... Delivery incomplete There was a temporary problem delivering your message to cec@celebritycruise.com. Gmail will retry for 45 more hours. You'll be notified if the delivery fails permanently. Link to comment Share on other sites More sharing options...
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