beatnix Posted August 6, 2023 #26 Share Posted August 6, 2023 @ECCruise so I misunderstood your post, sorry. Link to comment Share on other sites More sharing options...
ECCruise Posted August 6, 2023 #27 Share Posted August 6, 2023 15 minutes ago, beatnix said: @ECCruise so I misunderstood your post, sorry. No worries. Link to comment Share on other sites More sharing options...
Rare crusinbanjo Posted August 7, 2023 #28 Share Posted August 7, 2023 (edited) On 7/13/2023 at 3:00 AM, Grandma Cruising said: Does it mention an OBC coupon but not an amount? That’s what shows on ours. Our’s used to show that, now there is nothing to indicate any OBC, never mind the B2B credit that we have applied for twice, but have yet to see. This is our first experience with Azamara, but quite honestly, if this were not a bucket list cruise, I would back out. And, unless the on board experience blows us away, it will likely be the first & last Azamara cruise. Edited August 7, 2023 by crusinbanjo Link to comment Share on other sites More sharing options...
ebtrip Posted August 22, 2023 #29 Share Posted August 22, 2023 I had Azamara book 2 excursions for us saying I wanted to use our OBC. Finally it shows the amount but it’s not allowing us to use OBC. They are asking for a credit card. I’ve sent a message to my TA for help. What am I s doing wrong. TIA for your help Link to comment Share on other sites More sharing options...
Grandma Cruising Posted August 22, 2023 #30 Share Posted August 22, 2023 19 minutes ago, ebtrip said: I had Azamara book 2 excursions for us saying I wanted to use our OBC. Finally it shows the amount but it’s not allowing us to use OBC. They are asking for a credit card. I’ve sent a message to my TA for help. What am I s doing wrong. TIA for your help Just ignore it for now. Same thing happened to me, then a few days later half of my OBC was applied, reducing the amount owed. I feel confident the same will happen again once the OBC I bought in the Indulgence package is applied. Link to comment Share on other sites More sharing options...
Rare Host Jazzbeau Posted August 22, 2023 #31 Share Posted August 22, 2023 Yesterday my reservation showed "shore excursion coupon" without amount. Today it correctly shows $150 and Guests 1,2 = the $300 promised in the EXMO Essentials promotion. And this is for a 2025 sailing – so some website changes are going through for all cruises, not just those about to sail. 1 Link to comment Share on other sites More sharing options...
GUSGB Posted August 23, 2023 #32 Share Posted August 23, 2023 I just checked my account on Seaware. OBC vouchers now have values assigned to them. Progress at last. We cruise in Nov 23. 1 Link to comment Share on other sites More sharing options...
beatnix Posted August 23, 2023 #33 Share Posted August 23, 2023 42 minutes ago, GUSGB said: I just checked my account on Seaware. OBC vouchers now have values assigned to them. Progress at last. We cruise in Nov 23. Same here, but still no coupons for B2B OBC. Link to comment Share on other sites More sharing options...
BritishLandS Posted August 23, 2023 #34 Share Posted August 23, 2023 8 hours ago, beatnix said: Same here, but still no coupons for B2B OBC. Checked mine, I have 2 consecutive reservations, one with 3 B2B and then a single cruise. The reservation with the 3 B2B doesn't seem to have the OBC coupons but the subsequent one does! It's all a bit confusing, but looks like they might be getting there..... 2 Link to comment Share on other sites More sharing options...
ebtrip Posted August 23, 2023 #35 Share Posted August 23, 2023 Had my TA check with Azamara regarding using OBC for my shore excursions. guess I’m going to wait until final payment. I’m just going to leave them in my cart. Don’t want to wait for a refund. Link to comment Share on other sites More sharing options...
swigso Posted August 24, 2023 #36 Share Posted August 24, 2023 21 hours ago, GUSGB said: I just checked my account on Seaware. OBC vouchers now have values assigned to them. Progress at last. We cruise in Nov 23. I can see ours too, we sail in October. Link to comment Share on other sites More sharing options...
Rare crusinbanjo Posted August 24, 2023 #37 Share Posted August 24, 2023 22 hours ago, ebtrip said: Had my TA check with Azamara regarding using OBC for my shore excursions. guess I’m going to wait until final payment. I’m just going to leave them in my cart. Don’t want to wait for a refund. That is what I was told as well from an Azamara customer service representative. The good news for us is that we now see coupons for OBC for the B2B and for the booking bonus. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted August 25, 2023 #38 Share Posted August 25, 2023 Our OBC, for our 11/30/23 cruise, just appeared on the website. 1 Link to comment Share on other sites More sharing options...
Rare crusinbanjo Posted August 25, 2023 #39 Share Posted August 25, 2023 7 hours ago, KevintheIrishDJ said: Our OBC, for our 11/30/23 cruise, just appeared on the website. Have you made final payment? Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted August 26, 2023 #40 Share Posted August 26, 2023 12 hours ago, crusinbanjo said: Have you made final payment? Yes Link to comment Share on other sites More sharing options...
Rare uktog Posted August 26, 2023 #41 Share Posted August 26, 2023 Mine is there for my cruise and I’ve not made final payment 1 Link to comment Share on other sites More sharing options...
Rare crusinbanjo Posted August 26, 2023 #42 Share Posted August 26, 2023 27 minutes ago, uktog said: Mine is there for my cruise and I’ve not made final payment Mine still shows a coupon with no value. Link to comment Share on other sites More sharing options...
BuddyR Posted August 26, 2023 #43 Share Posted August 26, 2023 Mine shows a coupon with the wrong value…short by $500. Link to comment Share on other sites More sharing options...
gojocruise Posted August 27, 2023 #44 Share Posted August 27, 2023 On 8/24/2023 at 7:23 AM, swigso said: I can see ours too, we sail in October. Where on Seaware does it show the OBC vouchers? Booked a cruise onboard last November so had onboard booking discount and OBC, unfortunately had to move the booked cruise (March 2024) to another departure date which was easily done with a quick phone call to Azamara but my new booking confirmation doesn't show OBC or discount applied (which the agent said would be carried over) - my points level has also gone from 700+ Discoverer to 21 Adventurer. Few things to sort out before I sail lol. Link to comment Share on other sites More sharing options...
swigso Posted August 27, 2023 #45 Share Posted August 27, 2023 24 minutes ago, gojocruise said: Where on Seaware does it show the OBC vouchers? Booked a cruise onboard last November so had onboard booking discount and OBC, unfortunately had to move the booked cruise (March 2024) to another departure date which was easily done with a quick phone call to Azamara but my new booking confirmation doesn't show OBC or discount applied (which the agent said would be carried over) - my points level has also gone from 700+ Discoverer to 21 Adventurer. Few things to sort out before I sail lol. I had a similar issue and followed some advice I read on here. Log into your AZ account and fill in the form that allows you to request your account be updated. It will take about 10 days for everything to update maybe a bit quicker now. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted August 27, 2023 #46 Share Posted August 27, 2023 4 hours ago, gojocruise said: Where on Seaware does it show the OBC vouchers? Booked a cruise onboard last November so had onboard booking discount and OBC, unfortunately had to move the booked cruise (March 2024) to another departure date which was easily done with a quick phone call to Azamara but my new booking confirmation doesn't show OBC or discount applied (which the agent said would be carried over) - my points level has also gone from 700+ Discoverer to 21 Adventurer. Few things to sort out before I sail lol. Log into your account and click the circle next to the "Find a cruise" link, "upcoming cruises" & "Manage my reservation". Link to comment Share on other sites More sharing options...
sczcardfan Posted August 27, 2023 #47 Share Posted August 27, 2023 On 8/26/2023 at 5:30 AM, crusinbanjo said: Mine still shows a coupon with no value. Mine was showing a coupon with no value. But to fix that they are now managing to show that I have no upcoming reservations... I anticipate having a wonderful trip in 16 days, but the IT snafus (to be kind) that Azamara is dealing with (or not) are most amazing. Link to comment Share on other sites More sharing options...
hubofhockey Posted August 28, 2023 #48 Share Posted August 28, 2023 3 hours ago, sczcardfan said: Mine was showing a coupon with no value. But to fix that they are now managing to show that I have no upcoming reservations... I anticipate having a wonderful trip in 16 days, but the IT snafus (to be kind) that Azamara is dealing with (or not) are most amazing. Sycamore still has a lot to prove to Azamara’s customer base. I had one booked and just canceled because I’m a little nervous about them. They aren’t taking upgrade bids and can’t get OBC straightened out. Link to comment Share on other sites More sharing options...
Rare Huntingdon1701 Posted August 31, 2023 #49 Share Posted August 31, 2023 My OBC has still not shown up (November sail date), and they wouldn't book an excursion for me over the phone. It is very frustrating. Link to comment Share on other sites More sharing options...
Fair Play Posted August 31, 2023 #50 Share Posted August 31, 2023 Leaving in 3 weeks for our 1st Aza cruise. Yes, it has been disheartening with Aza IT, I nearly cancelled. Yesterday, I called TA to re-confirm total OBC as not all show up - seems Aza will show their own credits on acct but Bonus OBC from TA will be activated once on board. TA sent me a screenshot confirmation from Aza showing remaining OBC but they can't seem to apply them visibly to our acct even though they are there for sure. Good enough for me as I have proof now. TA told us to book excursions on the Aza phone if using OBC. Sorry that avenue didn't work out for some. Appreciate the frustration. Keep trying with TA coordination as it gets closer! 2 Link to comment Share on other sites More sharing options...
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