Side to Side cruise; who do we contact about transportation between terminals?

[kwokpot]

Hello. I'm considering a side to side in January from the Ascent to the Reflection. I already have the Ascent booked, and both will be Casino bookings through BCC.

I understand Celebrity will provide shuttle service between Terminal 25 to the other terminal (29???). Having never done this before, who do I ask about this, the booking agents at BCC? Any other perks? These will be complementary cruises, so cruisefare discounts are not applicable in this instance. 

Edited August 28, 2023 by kwokpot

[jelayne]

Guest services on the ship.

Edited August 28, 2023 by jelayne
Typo

[kwokpot]

12 minutes ago, jelayne said:

Guest services on the ship.

Thank you!

[1025cruise]

Worst case you can take a taxi.

[Orator]

At least three times I did the same. They provided transportation on one trip and many took advantage of it. Arranged at Guest Relations. A least twice the had no transportation available and I took a taxi. If you take a taxi wait to be one of the last to leave the ship since taxis don't want to leave their place in the line for a fare that would be minimum.

[poffles]

I am doing similar in November ... Apex to Reflection.  Though this thread FLL Terminal Transfer was about Celebrity to Princess there was some answers to the scenario you (similarly myself) will face for the first time. 

Edited August 28, 2023 by poffles

[Silkroad]

I don’t think you’ll have any problem moving from T25 to T29. The Palm Garage is the recommended garage for both T25 and T29. When Celebrity has a ship at T29, a complimentary shuttle runs continuously between the Palm Garage and T29. After disembarking Ascent, roll your bags to the Palm Garage to board the shuttle. You may have a short wait for the shuttle to return to the garage with passengers who’ve disembarked Reflection.

[Brews'n'Cruise]

I did this in March from the Beyond to Reflection, and it was a bit of a mess as no-one knew what transportation to get from one terminal to the other. In the end I used one of the parking shuttles and they took us and another party straight from T25 to T29 for no charge, just a tip 🙂

 

Andy.

[kwokpot]

Thanks for all the suggestions. The last two seems like an inexpensive way to utilize the parking garage shuttles. 

[didicruiser]

Last year I needed to go from T25 to T29 at Fort Lauderdale. I went to guest services 4 days before end of cruise. GR rep wasn’t sure but heard from him later via phone that a transportation will be provided. 

I waited in the dining room until I was told to leave ship. Got luggage and exited Terminal. I waited near where the airport shuttles departed. 3 staff members there didn’t know anything. I waited until most of the airport people were gone. A few other cruisers awaiting transportation were waiting with me now.  Then an employee (Didn’t see her before) came over and asked use what terminal was needed and boarded a van. Worked great but better communication would have been helpful.

I figured, I could always get a taxi 🤷‍♀️ 

 

[D. B.]

We did a side by side from Wonder of the seas to a Celebrity ship and I figured we would take an Uber but the night before we had a call to our cabin to tell us it would be arranged at no charge!

And it was seamless.