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Onboard credit question

AZ Squirrel

By AZ Squirrel,
in Royal Caribbean International

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AZ Squirrel

AZ Squirrel

Posted
Posted

Hi All-

We have some leftover OBC (we have already paid for excursions and gratuities). Curious if we can pull out cash at the Casino or at Guest Services to use at casino or for additional tips etc?  If so, how do we go about that?  We leave in 3 days so hoping this group will have some answers 🙂

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Morecruisesplz

Morecruisesplz

Posted
Posted
11 minutes ago, AZ Squirrel said:

Hi All-

We have some leftover OBC (we have already paid for excursions and gratuities). Curious if we can pull out cash at the Casino or at Guest Services to use at casino or for additional tips etc?  If so, how do we go about that?  We leave in 3 days so hoping this group will have some answers 🙂

Not any longer. Too many bragged about it here and Royal stopped it.

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Jcol5786

Jcol5786

Posted
Posted

We were recently were on Oasis.  Toward the end of the cruise I noticed that I had $50 in non-refundable OBC on my account. I wanted to make sure we used up all of the nonfundable OBC since it's gone if you don't use it. I went to the Casino and transfered $50 to my Casino account. Played for a while and ended up with $60 on the machine. I cashed out which gives you a paper voucher, walked over to the cash machine, put in the voucher and got my $60 in cash. I don't think that the fact that I played the slots and won a small amount made any difference. I think I could have just have done the transfer and cashed out. Good luck and have a good cruise.

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silversneakers

silversneakers

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22 minutes ago, Jcol5786 said:

We were recently were on Oasis.  Toward the end of the cruise I noticed that I had $50 in non-refundable OBC on my account. I wanted to make sure we used up all of the nonfundable OBC since it's gone if you don't use it. I went to the Casino and transfered $50 to my Casino account. Played for a while and ended up with $60 on the machine. I cashed out which gives you a paper voucher, walked over to the cash machine, put in the voucher and got my $60 in cash. I don't think that the fact that I played the slots and won a small amount made any difference. I think I could have just have done the transfer and cashed out. Good luck and have a good cruise.

So to understand correctly, you put your card in a slot machine and it automatically transfers to your machine or you have to initiate it somehow?

 

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OCSC Mike "Live from...." Rare

OCSC Mike

Posted
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6 minutes ago, silversneakers said:

So to understand correctly, you put your card in a slot machine and it automatically transfers to your machine or you have to initiate it somehow?

 

You have to transfer money from your account to the machine. It's not hard. A casino crew member can help you. They also have cards explaining how to do it.

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OCSC Mike "Live from...." Rare

OCSC Mike

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1 minute ago, fredmdcruisers said:

See details in the app. Now on Symphony. The new policy might not of reached your ship yet.

 

I'm not on a ship. Just asking b/c I did it in June and someone is this thread did it today on Allure.

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Morecruisesplz

Morecruisesplz

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8 minutes ago, OCSC Mike said:

 

I'm not on a ship. Just asking b/c I did it in June and someone is this thread did it today on Allure.

Yes, I saw that, Mike. I have no idea if this info in the app is new or not. I was just sorry to see it. Maybe if you do not involve the cashier and only use machines to tranfer $s to casino and then use a machine to cash out, it bypasses getting promotional chips.

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firefly333

firefly333

Posted
Posted

First I've heard of it being a problem OP. Maybe when someone posts they actually couldn't do it then we will know.

 

Maybe there is a difference between them saying it cant be cashed out and doing it. ..havent done it myself lately. I seem to be able to spend obc.  

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Jcol5786

Jcol5786

Posted
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No not automatically. I don't play much in the Casino so I might have some of the details wrong and I don't know if it's the same on all the ships but on Oasis it worked like this. You put your SeaPass card in the machine and enter your PIN #. After that there is a screen that comes up with options. One of the options is called "My Banker". You are given the option to transfer funds from your onboard account into your Casino account. You enter the amount you want transfered and it goes from your onboard account to your Casino account.  I checked with Guest Services about the order and type of funds transfered. They told me that they always transfer the non-refundable OBC first (if you have any) followed by refundable OBC. If you have no OBC in your onboard account you can still transfer and it will show up as a negative on your account which ultimately gets charged to your credit card. After you do the transfer to your Casino Account this amount shows on the slot machine display and you can start to play. There is a "cash out" button which is a physical button on the machine. At any time you can press it and cash out your Casino account. When you do this the machine prints our a voucher that is the value of your Casino account. You now have 0$'s in your Casino account as those funds are now on the voucher. You take the voucher to one of the cash machines located around the Casino, insert the voucher and your cash to the nearest dollar comes out. For the amounts under a dollar the machine prints out a new voucher with the cents value which you can take back to a machine and scan in. 

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Jcol5786

Jcol5786

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20 minutes ago, fredmdcruisers said:

See details in the app. Now on Symphony. The new policy might not of reached your ship yet.Screenshot_20231109_221110_Royal.thumb.jpg.751c67b63f1b6be4d9ad0e96d5e64986.jpg

This means that you cannot cash out your free play amounts. As Diamond we get $8 free play at the start of every cruise. If you use that and win $50 you will only get $42 back as $8 has not cash value. It's just seed money to get you to gamble.

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smokeybandit

smokeybandit

Posted
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37 minutes ago, silversneakers said:

So to understand correctly, you put your card in a slot machine and it automatically transfers to your machine or you have to initiate it somehow?

 

You make a room charge to load money into your casino account. Just charge the amount of OBC you want to pull out.

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Morecruisesplz

Morecruisesplz

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37 minutes ago, Jcol5786 said:

This means that you cannot cash out your free play amounts. As Diamond we get $8 free play at the start of every cruise. If you use that and win $50 you will only get $42 back as $8 has not cash value. It's just seed money to get you to gamble.

Then why would it say OBC?

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bonsai3s

bonsai3s

Posted
Posted
14 hours ago, AZ Squirrel said:

Hi All-

We have some leftover OBC (we have already paid for excursions and gratuities). Curious if we can pull out cash at the Casino or at Guest Services to use at casino or for additional tips etc?  If so, how do we go about that?  We leave in 3 days so hoping this group will have some answers 🙂

Refundable or non-refundable OBC's?

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