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Just off the Enchanted New England/Canada cruise—some thoughts


MsK64
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So first, fair warning – I’m pretty much a no-frills kind of cruiser, and I traveled with my bestie of 40 years who has mobility issues, which limited the things she was able to do. So, we decided to just enjoy the basic cruise without the bells and whistles of many of the upgrades that Princess offers; no specialty dinners, no drinks package—I can’t compile a drinks list like other posters do, because it would just read “ ice water, ice water, ice water with lemon, ice water 😁. We didn’t even take the Wi-Fi, since this was a very port-heavy cruise all within the US or Canada, and as soon as the ship ‘parked’ every day, we just took our phones off of airplane mode and were able to do all the texting, calling, and emailing we needed to, using our normal cell phone plans; sometimes from our balcony, and always by just walking off the ship and sitting in the terminal. And since we had both been to all of the stops along the itinerary multiple times, and she didn’t want me to have to push her wheelchair off the ship too (we joked that it was the old pushing the older), we didn’t go on any of the excursions either, deciding to simply enjoy the ship and all it offered. Our one ‘indulgence’, was to go with a balcony room.  But I will try to describe our experiences with the things that we did do. (I didn’t think to take pictures of everything, especially because I usually wasn’t carrying my phone with me – but I know there are a lot of other threads here that have plenty of pictures of every aspect of the Enchanted, so I would direct you there after you read this) 

 

Embarkation: My friend and I both live in the same Brooklyn neighborhood, just a short car ride away from the pier, so this part was pretty easy. We were dropped off around 10:00 AM last Saturday (Aug. 24th), checked our bags, and were on the ship within an hour or so. TBH, we did get on before a lot of other people because there was a separate section for folks with mobility issues that boarded first. That said, embarkation is my first little complaint in that the gangplank had some spots of steep elevation that made it difficult to push a wheelchair. It might’ve been nice if Princess had folks along the way who could’ve helped. We made our way on the ship and headed to the buffet to get a bite to eat and wait for our cabin to open up. Which it did by about 1 PM. So all in all, getting on the ship and settled in was fairly easy.

Cabin: As I said, we had a standard balcony on deck 10, around midship on the starboard side, (C255). It was a little bit smaller than the balcony cabins I’ve had on RCL and Norwegian, and because of that, was lacking the couch that I’m used to having in that same type of room. The bathroom was smaller than I’m used to as well, with less counter-space. The shower had a plastic curtain, rather than the preferred glass door, but the removable shower head worked well and the water pressure and temperature were great. The balcony itself was a little smaller than I’m used to, in depth as well as width. All that said, it was a very nice room and once we’ve been there a day or two, the space seemed perfectly fine. (although, the couch was missed) The air conditioning worked great, there were always plenty of towels in the bathroom, the mini-fridge worked as it should, and there was an ample supply of drawers and shelves in both the bathroom and the main cabin. Plus a wide, open closet with lots of hangers. And a narrow cupboard with some more shelves, and the safe. As for the vaunted Princess Medallion process, we had no problems with it at all— but then we didn’t use it for anything complicated. As has been mentioned by other posters multiple times, it’s rather small and comes with a lanyard that you can wear around your neck – which is what we generally did. There is a little computer screen on the wall next to your cabin door, and once the medallion is activated by pressing it against the screen, and you’ve used it once or twice to unlock your cabin, it will begin opening your door while you’re still a few steps down the corridor. And the screen will greet you by name, depending on whose medallion is being used. All you need to do to lock the cabin, is close the door behind you – but—you need to walk a few feet away fairly quickly or the medallion will register that you’re still standing in front of the door and unlock it again. You also use the medallion for anything you purchase on the ship. We had some OBC coming on board, and spending that on Toblerone bars to take home is how we used it up. (hey— some people like to spend theirs on alcohol; my vice is chocolate 🍫)  You can also use it to locate cabin mates, but we never had to do that. And you need to show it each time you left or came back on the ship. (and by ‘show it’, I mean press it up against the computer thingy until it turned green and registered it was you) It’s also how you checked in at your muster station on the first day, after watching a short video in your cabin.

 

One other thing about the cabin, and that’s the TV. I know that nobody goes on a cruise to watch TV. But – sometimes, it is nice to come back to your cabin when you need a little break or late at night and be able to watch something. Many other cruises I’ve been on, pick up local TV stations as we pull into the different ports, so you could watch some entertainment and news and find out sports scores. These TVs had only the ship channel and the BBC, MSNBC and FOX— and of course, if you watch one of the latter 2, you’re probably not watching the other one. So that was kind of a negative for us.  But it did have one cool thing – you could request to have your room serviced (or not) on the television.

 

Our cabin steward, Dante, was great, and took care of all of our requests in a timely manner. (extra towels, late or early service, etc) 

 

Food: We ate all of our breakfasts and all of our dinners in the dining room, and we were very happy with the quality of the food and the service. For breakfast, we ate in the Amalfi dining room every morning. The waitstaff was wonderful, but there was usually a long wait for your meal, and when it finally came, it was almost always cold. I’m not sure why – people on other threads have suggested there’s been severe understaffing, and it did seem that there was less wait staff in the dining room than I’m used to seeing on other cruises. Of course, we could’ve sent it back, but we waited so long for it in the first place, but it didn’t seem to make much sense to wait all over again. The food itself tasted good; it was just never hot when it was supposed to be. But an even bigger complaint for me was how difficult it was to get to the Amalfi. I’d really like to meet the ship architect that thought it was a good idea to put the only dining room that the vast majority of passengers could eat breakfast, in a place that you cannot get to directly. In order to get there, you had to go to deck seven, then walk all the way to the end, then take an elevator back down to six in order to get into that dining room. And when you left, you had to reverse the entire process to get anywhere else on the ship. Meanwhile, the Capri dining room, which is conveniently located midship, was off-limits for breakfast to anyone but Reserve guests. Logic would suggest, that you would put the smaller group in the smaller dining room and the much larger group in the larger and more convenient dining room, but apparently this was something Princess didn’t think was important. And maybe this doesn’t seem like a big deal to many others, but when you’re pushing a wheelchair the entire distance every morning, it is.

 

Lunch: This is the one meal that I ate alone and in the buffet. The friend that I traveled with, had to take some medication which required her to stick close to the bathroom in the cabin for much of each afternoon. So, I would go up to the buffet, and after having my own lunch, I would get some food and bring it down to her. As with the cabin, the buffet also seemed a bit smaller than the ones I’ve seen on other cruise ships, but it had all of the requisite requirements of any ship buffet; lots of variety and plenty of it. Most of what I ate tasted fine, and unlike breakfast in the dining room – hot foods were hot.

Dinner: For the first couple of nights, we were at a two-top in different parts of the Capri dining room. We didn’t mind sitting at a two-top, but we would’ve preferred to have been around other people and when we arrived for the third night of dinner, we made it clear to the maîtresse ‘d  that we’d prefer our two top to be between other two-tops, so that we could chat and with other passengers and maybe make some new friends. She did it and dinner was much more enjoyable from that point on. My friend and I both thought the food was consistently very good—and it was hot when it was supposed to be. Our waiter and busboy (Dragan and Mehdi) were terrific and accommodated any particular individual food idiosyncrasies we had. (Two appetizers or a little bit of both entrées – no problem. Extra mashed potatoes, but no vegetables – no problem. A little scoop of ice cream, regardless of which dessert we were ordering – no problem) and since we were now sitting at the same table each night, they began to anticipate our requests in advance. So big thumbs-up for both the food and service. 

 

Activities: There are three pools: two side-by-side on deck 16, and the adults-only Retreat pool is on deck 17. When on a cruise, I normally start every day by swimming some laps and doing some water aerobics in the pool very early in the morning. I did try the retreat pool on the first morning, but the water was freezing and so was the outdoor temperature. And as we were going increasingly north on this trip, I didn’t think it was going to get any better. In addition, the adult  pool was very shallow; not more than 3 feet deep. Honestly, I don’t understand what the point is, as no adult of any average height or taller can swim in it without having their feet hit the ground. I could’ve used one of the two main pools, but those were also really cold at 7:00 AM, so I took to doing my daily exercise routines on my balcony each morning. Luckily, I live in a NYC apartment, so I’m used to doing workout routines in very small spaces! Plus, I was pushing my friend’s wheelchair all around the ship every day, so I figured that was enough to counter the mass quantities of food I was shoveling in my mouth during this trip.

 

As far as daily activities, there was something going on practically every minute of the day – from artsy-craftsy things to bingo to trivia to quizzes to karaoke to dance and fitness classes, so I can’t imagine that anyone wouldn’t find at least a few things that would interest them. I love trivia, and there were two or three of those scheduled every day. It was fun and the same people tended to show up, so again it was a good way to meet like-minded folks on your trip. Plus, I ended up with a dinner-table’s worth of Princess coasters, the ‘prize’ for winning. Plus, the pools, of course. There’s also an entire kids’ and teens’ program, but we didn’t have any children with us, so I can’t give you any details about that. 

 

Every evening, there was some kind of show in the main theater, done twice a night. These included their showcase entertainment vehicles, Rock Opera and Spotlight Bar— both involving the entire cast of singers and dancers. On the other nights, there was a comedy magician, a musical/dance sort of thing, etc. Along with what was going on in the theater, there were also performers in some of the smaller clubs and othervenues. One of our favorites was Arney G., who did the late shift in the Crooners Bar, playing piano and singing—and taking requests from the audience. He also encouraged singing along, and that was a lot of fun. We saw him perform five out of the seven nights we were on board, and he never repeated a song, unless it happened to be one requested by an audience member. Plus the casino of course, though neither of us are gamblers. In any case, there are enough activity and entertainment choices of every kind to satisfy pretty much anyone.

 

Disembarkation: this was pretty easy-breezy for us. Because of the wheelchair, we got permission to wait until pretty much every other group was called – and we did so in comfy chairs in one of the lounges near the gangplank on Deck 6. By the time we exited the ship, our luggage was sitting there waiting for us, and there was no line at immigration, so we were out of the terminal and on the curb, waiting for our ride home in no time. That said, it might’ve taken much longer for folks who were called earlier, had to wait longer, and maybe had to wait for their luggage to be delivered to the terminal. 

 

All in all, our experience on Princess was a very positive one. We thought the entire staff was welcoming and accommodating, and we had exactly the cruise we wanted – relaxing, unrushed, fun activities, entertaining shows, and very good food. 

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33 minutes ago, MsK64 said:

But an even bigger complaint for me was how difficult it was to get to the Amalfi. I’d really like to meet the ship architect that thought it was a good idea to put the only dining room that the vast majority of passengers could eat breakfast, in a place that you cannot get to directly. In order to get there, you had to go to deck seven, then walk all the way to the end, then take an elevator back down to six in order to get into that dining room. And when you left, you had to reverse the entire process to get anywhere else on the ship. Meanwhile, the Capri dining room, which is conveniently located midship, was off-limits for breakfast to anyone but Reserve guests. Logic would suggest, that you would put the smaller group in the smaller dining room and the much larger group in the larger and more convenient dining room, but apparently this was something Princess didn’t think was important. And maybe this doesn’t seem like a big deal to many others, but when you’re pushing a wheelchair the entire distance every morning, it is.

 

Welcome to Princess.  A couple of "behind the scenes" information that might help you navigate a Princess ship (all except the new Sphere Class).  There is a kitchen between the Aft and Mid-ship dining room that will prevent public access as a passageway.  Next time, use the aft elevator on Deck 10.  You need to push the buttons for the two outside elevators.  Those are the only ones that go directly to Deck 6 MDR.

 

Princess just recently changed their MDR hours.  They will use the AFT dining room for all breakfasts and sea day lunches since it is the biggest of all the MDRs.  The Reserve Collection is used for those in RC mini-suites and/or suites.  It is one of the perks/benefits for choosing to upgrade your stateroom.  I found it to be delightful to have lunch (and for some, breakfast) in there since it was so quiet.  

 

As for wheelchairs.  If you had waited in the Accessibility Area upon embarkation, you would have been provided someone to assist you in pushing your friend up/down the ramp according to the tides.

 

I do hope you found your cruise enjoyable enough to try Princess again.  I can understand just going on a cruise and staying onboard.  

 

 

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5 minutes ago, cr8tiv1 said:

 

Welcome to Princess.  A couple of "behind the scenes" information that might help you navigate a Princess ship (all except the new Sphere Class).  There is a kitchen between the Aft and Mid-ship dining room that will prevent public access as a passageway.  Next time, use the aft elevator on Deck 10.  You need to push the buttons for the two outside elevators.  Those are the only ones that go directly to Deck 6 MDR.

 

Princess just recently changed their MDR hours.  They will use the AFT dining room for all breakfasts and sea day lunches since it is the biggest of all the MDRs.  The Reserve Collection is used for those in RC mini-suites and/or suites.  It is one of the perks/benefits for choosing to upgrade your stateroom.  I found it to be delightful to have lunch (and for some, breakfast) in there since it was so quiet.  

 

As for wheelchairs.  If you had waited in the Accessibility Area upon embarkation, you would have been provided someone to assist you in pushing your friend up/down the ramp according to the tides.

 

I do hope you found your cruise enjoyable enough to try Princess again.  I can understand just going on a cruise and staying onboard.  

 

 


“As for wheelchairs.  If you had waited in the Accessibility Area upon embarkation, you would have been provided someone to assist you in pushing your friend up/down the ramp according to the tides.”

 

Getting off , we asked where we should wait, and we were not directed to a special area. We were just told to go wherever we were comfortable. So we did. In any case, getting off the ship was pretty easy. It was getting on that was a little trickier. And while we were directed to a specific accessibility area in the Brooklyn terminal and allowed to board first, once we were actually given permission to start moving onto the ship, there was no one to help. No one even came in to ask if anyone needed help. So I just started pushing. And there were other people with wheelchairs there and I didn’t see anyone from Princess helping any of those folks either.

 

Thanks for the tips about getting to the Amalfi; if we ever find ourselves on a similar class ship, we’ll definitely take your advice about an easier route to the dining room. As it was, we basically did the same thing, only using deck seven to walk all the way aft and then down a deck to the dining room. 


None of these things interfered with us having a wonderful time on the cruise and both of us would definitely sail with Princess again.

 

 

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The reason they have the regular breakfast in a different restaurant from reserve class is that the reserve class is for suites and some mini suites and they do get some preference.  In the past the regular breakfast was in the the same MDR as reserve and when people found there was a wait they would try to talk their way into Reserve because they could see open tables. I saw quite a few confrontations and was not surprised when they separated it into 2 different dining rooms

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I am assuming Deck 10 is all cabins.  If so, walking the length of Deck 10 will not work because of all of the housekeeping carts in the hallways.  The wheelchair has to collapse to clear the carts.  

 

Why can't they use the MDR on Deck 5 for breakfast and lunch?  If we sail on Princess with a wheelchair again, we will only sail in a Reserve mini or full suite because of the difficulty of getting to the Deck 6 Aft MDR.  That just upped our budget to cruise.  That means less cruises each year or find another cruise line that is more handicap friendly.

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I now try to book balcony cabins near or across from the elevators.  On some ships (Sky/Enchanted) these balcony cabins across from the back elevator , the square feet of these balconies are a little bigger than others.

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15 hours ago, MsK64 said:

One other thing about the cabin, and that’s the TV. I know that nobody goes on a cruise to watch TV. But – sometimes, it is nice to come back to your cabin when you need a little break or late at night and be able to watch something.

Thanks for your review.  We are no frills cruisers as well, we rarely go to shows or other shipboard events in the evening, at least not every night.  Our lives are so hectic daily that we use a cruise to just enjoy each others company and relax, so one thing we like about Princess over other lines we have sailed is the good quantity of movies/shows to watch.  

 

Glad you had an overall good time.

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3 hours ago, HotRoot said:

I am assuming Deck 10 is all cabins.  If so, walking the length of Deck 10 will not work because of all of the housekeeping carts in the hallways.  The wheelchair has to collapse to clear the carts.  

 

Why can't they use the MDR on Deck 5 for breakfast and lunch?  If we sail on Princess with a wheelchair again, we will only sail in a Reserve mini or full suite because of the difficulty of getting to the Deck 6 Aft MDR.  That just upped our budget to cruise.  That means less cruises each year or find another cruise line that is more handicap friendly.

Please see post #4. It avoids all the arguments the staff at Reserve Dining have to go through. ZI have seen some get very heated and if fact have seen security called

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1 hour ago, memoak said:

Please see post #4. It avoids all the arguments the staff at Reserve Dining have to go through. ZI have seen some get very heated and if fact have seen security called

There are two easy to get to dining rooms.  Why not put Reserve Dining in One and Everybody else in the other?  Or move Reserve Dining to the Aft dining room,

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12 minutes ago, HotRoot said:

There are two easy to get to dining rooms.  Why not put Reserve Dining in One and Everybody else in the other?  Or move Reserve Dining to the Aft dining room,

Suites do get perks. One of them is a convenient dining room. Others are the use of concierges and suite breakfast managers who can get you into specialty dining when the app shows no openings 

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21 hours ago, cr8tiv1 said:

 

Welcome to Princess.  A couple of "behind the scenes" information that might help you navigate a Princess ship (all except the new Sphere Class).  There is a kitchen between the Aft and Mid-ship dining room that will prevent public access as a passageway.  Next time, use the aft elevator on Deck 10.  You need to push the buttons for the two outside elevators.  Those are the only ones that go directly to Deck 6 MDR.

 

Princess just recently changed their MDR hours.  They will use the AFT dining room for all breakfasts and sea day lunches since it is the biggest of all the MDRs.  The Reserve Collection is used for those in RC mini-suites and/or suites.  It is one of the perks/benefits for choosing to upgrade your stateroom.  I found it to be delightful to have lunch (and for some, breakfast) in there since it was so quiet.  

 

As for wheelchairs.  If you had waited in the Accessibility Area upon embarkation, you would have been provided someone to assist you in pushing your friend up/down the ramp according to the tides.

 

I do hope you found your cruise enjoyable enough to try Princess again.  I can understand just going on a cruise and staying onboard.  

 

 

 

18 hours ago, 1emerald1 said:

I think it's wonderful that you went with her friend and assisted her with her needs, allowing her to have a cruise vacation with dignity!


Thanks; I appreciate what you said. But the way I looked at it was, she’s a good friend of many years, that I’ve traveled with many times in the past when we were both younger and much more spry. And just because she’s less mobile than she used to be, doesn’t mean I don’t still enjoy her company. And since I’m still reasonably ok physically, if this is the only way that we can go on a cruise together, then I’m happy to do it. And as I said, I was enjoying the food on Princess just a little too much – and so this was also a way to feel a little less guilty, since I was getting in a good workout every day.

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2 hours ago, HotRoot said:

There are two easy to get to dining rooms.  Why not put Reserve Dining in One and Everybody else in the other?  Or move Reserve Dining to the Aft dining room,

This is what we wanted to know, but I figured that Reserve passengers are paying more or perhaps have more loyalty points and so they get the better dining room. But I still wonder why they couldn’t use the Santorini dining room instead of the Amalfi, because that certainly seemed easier to get to.

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7 hours ago, HotRoot said:

I am assuming Deck 10 is all cabins.  If so, walking the length of Deck 10 will not work because of all of the housekeeping carts in the hallways.  The wheelchair has to collapse to clear the carts.  

 

Why can't they use the MDR on Deck 5 for breakfast and lunch?  If we sail on Princess with a wheelchair again, we will only sail in a Reserve mini or full suite because of the difficulty of getting to the Deck 6 Aft MDR.  That just upped our budget to cruise.  That means less cruises each year or find another cruise line that is more handicap friendly.


You’ve kind of hit the nail on the head. If one is on a limited budget, then the choice is always between spending less money and having to deal with not getting many of the perks offered other passengers, but getting to cruise more often—or, spending more money to get some of those perks, but then not being able to go on as many cruises. I opt for the former, but I can understand that some would choose the latter. 

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This was a great review and perfect timing as I’m cruising enchanted on 9/14. It’s my first non CCL cruise in almost 18 years so I feel like a newbie! This will be my 5th solo

cruise  after my DH passed and I too stay on the ship! What MDR is for anytime dining? Also do I get my medallion when I check in at Red Hook? Did you find public areas warm or chilly? TIA I’m glad you and your friend are enjoying cruising together and wishing you many more. 

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22 hours ago, MsK64 said:

Cabin: As I said, we had a standard balcony on deck 10, around midship on the starboard side, (C255). It was a little bit smaller than the balcony cabins I’ve had on RCL and Norwegian, and because of that, was lacking the couch that I’m used to having in that same type of room. The bathroom was smaller than I’m used to as well, with less counter-space. The shower had a plastic curtain, rather than the preferred glass door, but the removable shower head worked well and the water pressure and temperature were great. The balcony itself was a little smaller than I’m used to, in depth as well as width.

Princess has the worst staterooms at sea. I don't know what they are thinking with a closet that takes up most of the room. My clothing traveled more comfortably than I did. An inside room on Celebrity and Royal Caribbean have a sofa. 

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4 minutes ago, Crusin Karen said:

This was a great review and perfect timing as I’m cruising enchanted on 9/14. It’s my first non CCL cruise in almost 18 years so I feel like a newbie! This will be my 5th solo

cruise  after my DH passed and I too stay on the ship! What MDR is for anytime dining? Also do I get my medallion when I check in at Red Hook? Did you find public areas warm or chilly? TIA I’m glad you and your friend are enjoying cruising together and wishing you many more. 


We got the medallions when we checked in at the Brooklyn pier. I thought the public areas were a little on the chilly side, but the friend I was traveling with was always warm. So I guess my answer is, it depends on your own internal temperature gauge. As for dinner, we made reservations in the Capri dining room before we got on the ship, for the time we thought we would want to eat dinner each night. The first couple of nights, they actually checked our medallion to make sure we had a reservation and then sat us. But after that, we would just walk up and they would take us to a table— and that was true even if we were a little early for our reservation or a little late. That said, there was never much of a line at all when we showed up (we ate around 7:15 PM each night), so I would imagine anyone could just walk up and get a table even without a reservation. (unless you’re with a large group, in which case it might be much more difficult and I would recommend a reservation – even if you make it only a few hours before) 

 

I envy you just starting out on your cruise. I wish I could get back on the ship right now, but I’m guessing my principal would not be too thrilled about that…. Have a fabulous time!


 

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7 minutes ago, Iamcruzin said:

Princess has the worst staterooms at sea. I don't know what they are thinking with a closet that takes up most of the room. My clothing traveled more comfortably than I did. An inside room on Celebrity and Royal Caribbean have a sofa. 

Well, I don’t know that I would classify it as the ‘worst’ staterooms at sea, but I agree with everything else you’ve written. As I put in my review, the room and the balcony were smaller than comparable rooms I’ve been on, on other cruise lines. And yes, I’ve also been in interior rooms that had couches – so not having one in a balcony room was somewhat disconcerting. But at the end of the day, it was still a nice room— and it didn’t interfere with my having a great time on the cruise.

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1 hour ago, MsK64 said:

This is what we wanted to know, but I figured that Reserve passengers are paying more or perhaps have more loyalty points and so they get the better dining room. But I still wonder why they couldn’t use the Santorini dining room instead of the Amalfi, because that certainly seemed easier to get to.

Reserve dining has nothing to do with loyalty points but is limited to full suites and reserve mini suites. Depending on their perks they may have paid more or less than others

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21 minutes ago, memoak said:

Reserve dining has nothing to do with loyalty points but is limited to full suites and reserve mini suites. Depending on their perks they may have paid more or less than others


Ok, sorry for the mistake and thanks for the correction. But I did get it right – sort of – when I said that Reserve passengers were those who were paying more, because if you have a suite or a mini-suite, obviously that kind of room is more expensive and comes with more perks than a ‘regular’ room, balcony or not. (and yes, I get that people can end up with suites or mini-suites without paying more, because they can upgrade with OBC or some other kind of cruise credit, but I think you understand what I meant) 

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I enjoyed reading your review. I will be doing this cruise in October, hoping to see some Fall colors. My favorite cabin on the royal class Princess ships is the “deluxe” balcony as they have a small sofa.

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Anything I SEE where it says Enchanted, I normally try to read it, and I'm glad I decided to check out this posting too. We are to do the Enchanted the end of February, as we did the Regal (very similar, only Enchanted is newer) in February of this year. I never know what information I can pick up from different ones that has done the Enchanted. 🙂 

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