I am confused
If you were in "First Class " top suite they get 2 internet accounts so not sure why you had to pay for one??
Did you mention the lack of water to anyone once you boarded the ship like Reception or the Concierge?
That was not a good way to start the cruise but maybe Oceania should have made sure the buses have water available in the future
The bus contractor should have been reported to O once back onboard I am sure Destination services heard about it from other PAX
Always best to report any problems WHILE on the ship not when you are at home
A nice good will gesture from O so maybe you will give them another try