Pcardad

By "un-refurbished ship" do you mean a ship in need of refurbishment? That could be any ship sailing to be honest. Regent has a date and a list of extensive changes planned for Mariner that should exceed all expectations...except possibly the timing...but there is a lot of lead time required on these things.

They need time to evaluate and address an issue. It's not 1 person making the call, it is a process. I respectfully suggest that the end result has proven to be worth the patience required to get there.

I have roasted Regent before and I am sure I will again. See my recent post on the "other" page where I shared my thoughts about a GM who was too busy or "unavailable" to meet with a guest. I don't expect Regent to tell a guest everything...I wouldn't if I made that call....but I do expect them to make it right in the end...and like you, I have always seen them do so.

Good will = FCC they are offering. Good luck suing them.

I would be happy if they could change the oil without destroying your car and charging you for work they didn't do. As I am sure you know, I was referring to the lead time required to schedule. Regent can't just ring up a shipyard and ask if they can bring the Mariner in Tuesday morning at 8AM.

Covid changed a lot of plans but Mariner is going to get a very extensive refit when she goes in...and other things are in the works.

Dry docks are scheduled years in advance. It's not like taking your car to Jiffy Lube.

As I have been saying for years...Regent does the right thing in the end. Sometimes, you just need to be patient and let the situation play out.

Because there are contracts and Regent has to uphold their end of the contract. There is no sure thing in cruising...especially not on a new ship.

I read the email - it was so vague that I can't tell you the reason for the re-schedule. My guess is that they needed an extra day in LA to get something done and lost their spots in Mexico and had to re-book where there was capacity...but this is only a guess.

No ship ever leaves the shipyard 100% perfect. Ever. Again...this is something that, if people don't know, their TA should tell them.

Nope, I don't. I can't help you with what or when Regent decides to share. I do know that Regent will tell you when the Mariner is slated for a substantial drydock (Nov/Dec of 2025) but I doubt they will tell you what is going to happen or plans for changes to future WCs.....yet. Your rep prob knows more than they are saying....there are some things that just are not appropriate to share before they are announced.

This is an issue for all cruise lines. I see it daily. I cannot stand the idea of people booking a cruise without being informed by their TA that the ports are subject to change without warning. Why are people mad at the cruise line and not their TAs?

They are on the Mariner and will be returning there after this contract for another.

The last I heard was either November or December of 2025....around the same time as Voyager. I also expect the WC to shift to a different ship but I don't know when this is going to happen yet.

Why do you say that? Do you feel Regent is the only cruise line having this issue?

So give you $5,000 in cash to stop bad-mouthing Regent and keep sailing on Regent after you already said "You lost this one, for good."...on top of the compensation already offered?

Mariner is going to be getting a special (and very extensive) refit in the future.

True....but they also have far worse payment dates and cancellation dates/etc.

I don't have a contract, I have a disclosure. It tell the clients that the ports can change or be removed and the cruise line is not required to pay any compensation. It also suggests they read their contract or I will be happy to read it to them. I don't often accept new clients so this isn't a regular thing and the ones I have travel 6-9 months out of the year so they know what's up. I was asking in the hope that people were being educated by the TA's they are using.

When you book a cruise, doesn't your TA tell you that the cruise line can change EVERY port under the terms of the contract? Just curious...I have people sign a disclosure so that I can be absolutely certain they know exactly what the possibilities are.

Agreed. If I meet someone for the first time, I would much rather see what we have in common vs. finding whatever differences might exist.

Years ago? There was one a few months ago that made it to Youtube. A couple of weeks back, 4 people were kicked off Navigator as well. Regent won't tolerate that nonsense.

In this context, I consider a screamer to be anyone who cannot shut up about their political beliefs in public (on a ship). In today's world, discussing politics with strangers is just looking for trouble and utterly tasteless.

Did you have a screamer?