JM0115

That is progress compared to us. Sailing on May 28. No ability to book shore excursions and itinerery still says that we are going to Romania and Bulgaria. But we are just going to hope for the best when we board in a few weeks.

I am not sure they understand the demographics of AZ cruisers.

Same here! I don't understand why some people have access and some people do not!

Even the second email, which my wife got but I did not is not accurate. We cannot book any excursions nor are they correct on our booking. Just hoping the onboard experience is great!

Feel your pain. In the same boat. Did not receive today’s email but wife did. Have only gotten one reply so far over the past few months. From what I have heard things are great onboard. Hopping that is the case since thus will be our first AZ cruise.

Creative writing?

Same here!

Hope so?😀

For some reason I believe it included the Premium Beverage Package but trying to confirm that.

We have FREEUP on our invoice for an upcoming cruise. I don’t recall what that included? Anyone know?

I agree with most of your points, but AZ can help themselves by improving communication. Why not send an e-mail to those with upcoming cruises saying, you will not have to pay more than your original invoice, OBC will be corrected on board to reflect what you have, shore excursions will be available to all that need them and could not book them online, itineraries will be correct when you are on board…. And perhaps, we recognize how frustrating this has been to you, our customers who are booked to travel with us, here is something to thank you for your loyalty and for sticking with us through this?

It is amazing to me, as someone that has run several companies, that there are no proactive communcations from AZ. I would be sending out weekly emails explaining what is going on and what they are doing about it. I would also be sending all those with bookngs some kind of perk such as a small amount of OBC. I am not trying to get them to do that, not trying to get something for nothing, but I think it would be in their best interest to do something. I also understand that many executives do not understand what customers are going through or think they know better.

Just the info I was looking for. Taxi seems the easiest and best. I was thinking of the bus or metro but taxi is pretty reasonable.

Does anyone know what is the location that Azamara docks in the Port of Piraeus? We are looking at how we will get there from Athens.

Can ANYONE do anything with their booking? I can’t.

I do hope that they can survive this.

I don’t have that! 🥴

Why do only some people get these emails?

Hallelujah!! I can now see my cruise but since the itinerary was changed it is still showing the old itinerary, but it is progress!

Only use your iPad! 😂

It really will make the cruise quite stressful to get in line to sign up for excursions. Hopefully they will fix it prior to sailing. We are lucky because we have most of our excursions booked. I would definitely look at independent tours at this point.

I called Azamara this morning, and was asked if I wanted a callback rather than wait on hold, did ask for the callback and received it almost exactly 5 hrs later. The CSR, I think her name was Kayla, was very nice. She apologized for the inconvenience and confirmed that we paid in full, but told me that we may not be able to log in or pick shore excursions prior to boarding our cruise at the end of May. They are hoping to have that fixed before that but no promises. She was very nice and clearly as frustrated as the rest of us but really was not able to do anything other than tell me that we were paid in full.

Agree. Train system in Japan is the best in the world and pretty easy to navigate. Kyoto train station is one of my favorites. Many places to eat!

We sail in May. Same here! No emails, no ability to see our cruise, no response to the support form. Don’t understand how they can have such poor, actually, no communication. I realize it will all work out on board but very frustrating as a first timer trying to try out AZ!

Has anyone docked in Volos on Azamara? If so what excursion did you do? Has anyone done Meteora from Volos on AZ excursion or private? Recommendations please.