JM0115
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Everything posted by JM0115
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Agree but the way AI is improving you may not even know whether it’s a bot or not?🥴
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Hopefully some day they will implement a chat feature. It works well on other cruise lines and airlines and typically the agent can multitask with several customers to save resources while still alleviating the issues,
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I’ve worked in Private Equity. Unfortunately the interest in short term gain trumps long term thinking in many cases.
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Any bets on whether Online Check In will resume this coming Monday (5/15)?
JM0115 replied to Marylebone37's topic in Azamara
It does seem like we are getting more communication from Azamara which is a good thing! -
For my upcoming cruise it does not seem like we get priority embarkation. Anyone else get priority embarkation?
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We will be sailing on Azamara for the first time soon. We have limited internet minutes (120 minutes each). Is it easy to log in and log out just to check messages and not waste too much of these precious 🙂 minutes? Does someone have instructions on how this is done?
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We leave in 13 days. Today we have no cruises booked either when looking at it just now. Hopefully they are setting up online check in for our cruise. It was supposed to start on May 15. We will see.
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I was so excited when I finally saw the pencil! 🙂 But alas, since the OBC is not there I cannot book anything using OBC and also it gave me errors anyway - but it is progress!
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Obviously I don't know what happened but sorry you had such a bad experience Andy.
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Got the same email even though it shows no OBC and I am not able to book any shore excursions. I’m resigned to not being able to do anything until I board and don’t need or want emails telling me things that are not accurate.
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Can anyone explain why the ship’s would have the correct information on board but not customer service in Miami/Witchita? Doesn’t make sense to me.
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Is this the Azamara “Live” group you are referring to?
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15 hour overnight layover in DFW, what about my suitcases?
JM0115 replied to gerelmx's topic in Cruise Air
It depends on the airline and the specific itinerary. You should check with your airline to see if they offer luggage storage or transfer services during layovers. Some airlines may allow you to check your luggage all the way through, while others may require you to collect your luggage and re-check it for your connecting flight. -
I wonder if there is any way for all of us on CC to write a collective letter to the CEO to get her attention? I doubt that posting here or on other social media will do it. Some think that she/they read various posts and even if they do not that they understand the issues but I really do not think so. Just venting…🥴
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So true! I tried this morning to contact them. Used to be asked if I want a call back but not this time. We will just have to deal with it once on board in 3 weeks!
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Sharing this email just for informational purposes. It means nothing as we still have a messed up booking which we hope will be rectified on board the end of May. just a form letter with no real action behind it.
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That is progress compared to us. Sailing on May 28. No ability to book shore excursions and itinerery still says that we are going to Romania and Bulgaria. But we are just going to hope for the best when we board in a few weeks.
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I am not sure they understand the demographics of AZ cruisers.
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Same here! I don't understand why some people have access and some people do not!
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Even the second email, which my wife got but I did not is not accurate. We cannot book any excursions nor are they correct on our booking. Just hoping the onboard experience is great!
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Feel your pain. In the same boat. Did not receive today’s email but wife did. Have only gotten one reply so far over the past few months. From what I have heard things are great onboard. Hopping that is the case since thus will be our first AZ cruise.
