Agree.
Second afternoon of our 18 March 2023 Apex cruise I walked in to the spa entrance where the desk is in the waiting area and I was walking down the hallway to the men’s shower/change room and just before entering I heard a female voice, “sir, where are you going”? I replied to take a shower.” I entered the change room. She opened the door behind me (crossed the line there) and said, “you need to leave”. I got undressed and took my shower. That same evening when we returned to our stateroom for the night there was a mid-cruise comment card. So I filled it out describing my rude spa employee encounter. I turned the comment card in at GS after breakfast the next morning. Within 30 minutes of returning to our room the phone rang. It was GS and asked if I’d be willing to speak with the Spa Manager. I said yes and GS connected me to the Spa Manager. The Spa Manager wanted more details of my experience if any and a description of the employee. I gave her both requests. She then assured me the change rooms are for all Apex guests to use and not just spa guests.
I use the change/shower room twice a day (7:30 AM and 3:30 PM) and I was the only one in there at those times. She also told me she would brief her staff accordingly. She also offered me free spa time but I declined. Not a spa person. Then we got off the ship for the day. When we returned to our room there was a message on our phone from the HD following up and he echoed what the spa manager told me and to call him if need to. I didn’t as the issue was resolved politely and quickly. We also had a plate of chocolate covered strawberries and a note signed by the HD and spa manger in our stateroom. I plan on using the spa shower/change room on our September 2024 Edge cruise. The spa contractor and their employees don’t maintain the shower/change rooms. All cleaning, restocking of towels, lotion, soap, shampoo, conditioner and even putting robes and slippers in each locker is done by a Celebrity employee.