I had 2 issues on my Easter Anthem sail. Checked in via a laptop and entered all of the basic information but would not allow me to print the Set Sail pass. No indication of what was omitted or screwed up. Decided to enter on my phone still was having issues. Called the IT dept. and someone is telling, me something, but I did not understand her due to her accent. I was able to pick up country of birth. So, I go to my phone and re-enter my country of birth, however no luck. Read on this board that a poster was having the same problem as the country of birth kept dropping off. Finally, after about 3 other times it worked. The frustration is that there's no indication of where the mistake or omission happens.
The 2nd issue was making reservations for the North Star on the APP. There are 2 versions--one is for pay on sea days and the other on port days is gratis. Supposedly, the reservations open up at 8AM each day. So. on the first port day, I immediately try to make reservations and it tells me that it's all sold out. I said to myself maybe my fingers are not as fast as others in keying on the phone. Tried on the 2nd port day and the same message. I was going crazy, and the problem was that there was one final port day, otherwise I would be shut out. I tried getting some staff to help, but they were getting nowhere. I finally turned to the D Concierge, and he made some excuses, but no promise. I muttered something to myself and hoped. Got a call late in the afternoon that my 4 reservations were in the system--I said to myself--Hallelujah!