Son had problem on the imagination

[MrPete]

Well said Peg. I was thinking some of the same things including dinner at the steak house.

 

They'd have to build one first. But I don't think the OPs son and daughter in law could have survived a construction zone.

[Cruise-Crazy]

I'm still waiting to hear about this glass. I can't remember a glass anything in the buffet.

 

And really, why couldn't she go in the water. Nothing better for a cut than salt water.

 

I was on Imagination in September, don't recall glass plates on the buffet line.

[PollyNJ]

I am just curious if each ship handles problems like this on thier own.

 

One time several years ago I was on the Legend and I saw this women with giant boobs and wanted to show my husband. :) We began to follow her and I wasnt watching what I was doing and walked right into a pole. (by the coffee shop outside the casino) My glasses made a big cut in my nose I fell down..really hurt myself actually. Carnival paid for my visit to the doctor on board...gave us a dinner in the steakhouse..and a bottle of inexpensive champagne or wine to our room I cant remember. I kept tellin everyone it was my own fault but they were all so nice to me.

 

To the OP..it would be my suggestion if your son feels he was not treated properly onboard to contact Carnival Corp and register his complaint.

[MrPete]

I am just curious if each ship handles problems like this on thier own.

 

One time several years ago I was on the Legend and I saw this women with giant boobs and wanted to show my husband. :) We began to follow her and I wasnt watching what I was doing and walked right into a pole. (by the coffee shop outside the casino) My glasses made a big cut in my nose I fell down..really hurt myself actually. Carnival paid for my visit to the doctor on board...gave us a dinner in the steakhouse..and a bottle of inexpensive champagne or wine to our room I cant remember. I kept tellin everyone it was my own fault but they were all so nice to me.

 

To the OP..it would be my suggestion if your son feels he was not treated properly onboard to contact Carnival Corp and register his complaint.

 

A cut nose is probably worth a half cup of premium coffee and a cookie.

 

I see accidents every single cruise I go on, including protruding tibias from moped accidents, and don't think these cruise lines are opening their wallets for each one.

[Rottweiler Puppy]

AAnd those of you who say no big deal I would like to see you go on a cruise and not be able to swim or go to the beach because of an incident like this.

 

I agree it sucks but I don't know what you or Carnival can do. Accidents happen and can put a damper on things. It can happen anywhere. I sympathize with your son, nothing like having half of your vacation experience taken away by carelessness of others. But again, it can happen anywhere.

[PollyNJ]

Mr Pete I wasn't suggesting they were treated badly I was just bewildered by this thread. It seems some ships passenger are treated differently then others..so wondering if each ship handles accidents/problems on thier own. My daughter broke a few toes once caught them on a lounger in pool area. She had them treated and went on, we didnt expect anything.

 

Trust me after 36 cruises....I have seen my share of accidents also.

[MrPete]

Mr Pete I wasn't suggesting they were treated badly I was just bewildered by this thread. It seems some ships passenger are treated differently then others..so wondering if each ship handles accidents/problems on thier own. My daughter broke a few toes once caught them on a lounger in pool area. She had them treated and went on, we didnt expect anything.

 

Trust me after 36 cruises....I have seen my share of accidents also.

 

You read me wrong. Perhaps I should have inserted a friendly :)

[tonit964]

:D They aren't glass. Remember, this is LIDO deck, where people are allowed to take their plates out to the pool areas & such. They are non-breakable already.;)

 

I could have sworn they were plastic as I was reading this thread.

Thank you! :)

[Alliezona09]

I believe the plates are made out of a melamine plastic~ they sorta look like glass but they aren't~ but melamine can be broken from what I've read but not easily I would imagine~

[Guest LoveMyBoxer]

On every cruiseline we've sailed the plates in the lido are hard plastic as are the glasses and coffee cups! :rolleyes:

[DirtyDawg]

If it happened to me, I'd appreciate it if someone higher up on the ship sent some chocolate covered strawberries, a pass to the fee restaurant, or SOMETHING with a note expressing concern for a speedy recovery.

 

So true!

 

Good customer service involves showing empathy for the customer’s situation. It's amazing what a phone call, or a note, and some gesture of concern can accomplish. It doesn't have to involve huge costs either.

Many people are saying accidents happen and it's not Carnival's fault. This might be technically true; it's how they deal with the situation which is going to be remembered by the customer. And for most businesses, it's usually much cheaper to get a repeat customer than a new one.

[swedish weave]

Maybe OP should go after the hospital that delivered the boy who dropped the plates. They may have deep pockets, too !!

[debster11]

While I feel for your son, I agree with most. If Carnival was negligent in this I could see pursuing compensation, but if it was purely an accident, I don't think money should be given. Maybe a free drink coupon, or a fruit basket and maybe an apology. But wait, I think you said they did get an apology right? Nothing personal, but it's that kind of thinking that could cause fares to go up. If everyone who got a scratch, or slipped, or ran into a pole ( yes I did that and wasn't even drinking!) expected to be compensated then that would have to be passed on somewhere.

 

Are you going to boycott all the other cruiselines until they get different plates or is it just because your son wasn't compensated monetarily? Just askin.

[tonit964]

So true!

 

Good customer service involves showing empathy for the customer’s situation. It's amazing what a phone call, or a note, and some gesture of concern can accomplish. It doesn't have to involve huge costs either.

Many people are saying accidents happen and it's not Carnival's fault. This might be technically true; it's how they deal with the situation which is going to be remembered by the customer. And for most businesses, it's usually much cheaper to get a repeat customer than a new one.

 

It's possible Carnival did apologize and offer something like chocolate covered strawberries or a bottle of wine, etc but it seems the OP is wanting $200 as stated in a previous post.

[sparks1093]

On every cruiseline we've sailed the plates in the lido are hard plastic as are the glasses and coffee cups! :rolleyes:

 

Just got off the Pride Sunday and saw several coffee cups break after being dropped while we were waiting to disembark.

[iuki]

Sorry to hear - that would have definitely put a damper on a cruise. IMO this was an accident...accidents will happen. It's not the cruise line's fault that they have breakable plates - I've never heard of a cruise line that does. If anyone was at fault, it was the person who dropped the plate. I just hope they don't go to paper plates (because it is possible to break Corelle...so then they'd have to switch to something even safer). :eek:

 

I agree with you. And, not only does Corelle break - it "shatters." They are worse than regular plates when they break.

 

The OP didn't say who dropped the plates on the young woman, so it's difficult to express an opinion. For example, if a crew member spilled hot coffee on a passenger that caused burns that needed to be treated, the cruiseline is responsible. However, if the passenger was having breakfast and spilled coffee on herself, the cruiseline should not be held accountable.

 

To the OP - who dropped the plates on the young woman? And, did the cruiseline charge for medical services?

 

:confused:

[meatloafsfan]

I'm so sorry that this happened on your son's cruise. It's too bad that a damper was put on the cruise. I hope you (and your son and his girlfriend) have different experiences in the future.

 

Let your money do the talking.

 

I was unhappy with my recent stay at a holiday inn express (booked two rooms using my priority points - loud music until midnight and strong vibrations from the music coming up through the floor - plus the pool and hottub were taken over by hockey team families who were shouting, splashing, doing cannonballs into the small, shallow pool plus the dad's were sitting in the hot tub drinking beer). I complained to the manager and got "sorry, nothing I can do". Got home and complained to the head office and got, "sorry, we'll let the hotel manager know" but nothing else because I was staying on loyalty points).

 

I had 5 upcoming reservations with the IHG group (two nights on the trip to my cruise, two nights on the way home plus a night at Christmas). I cancelled all of them and rebooked with the Marriott brand hotels. I will not book any further stays with IHG because they don't value my business.

 

Most corporations only care about the bottom line. Whether people on this board agree with you (or not as is the case), if you are unhappy with how Carnival dealt with the situation, use the one avenue open to you - don't book any further cruises with them.

[joeyancho]

Contact that guy at the cruise law website. He will sue anybody.

[skye02]

Sorry to hear - that would have definitely put a damper on a cruise. IMO this was an accident...accidents will happen. It's not the cruise line's fault that they have breakable plates - I've never heard of a cruise line that does. If anyone was at fault, it was the person who dropped the plate. I just hope they don't go to paper plates (because it is possible to break Corelle...so then they'd have to switch to something even safer). :eek:

 

I have a mental picture of pax going thru the buffet line with forks....just eating straight from the pans!:eek:

 

Seriously, I can see where a much anticipated cruise would be spoiled after an injury. But sometimes there just isn't anyone to blame. I don't see Carnival's negligence in this situation. The parent of the child should have been controlling the child around the food line but kids can move very fast and accidents can happen in a flash. Sometimes you just have to chalk it up to bad luck and make the best of it.

[sparks1093]

I'm so sorry that this happened on your son's cruise. It's too bad that a damper was put on the cruise. I hope you (and your son and his girlfriend) have different experiences in the future.

 

Let your money do the talking.

 

I was unhappy with my recent stay at a holiday inn express (booked two rooms using my priority points - loud music until midnight and strong vibrations from the music coming up through the floor - plus the pool and hottub were taken over by hockey team families who were shouting, splashing, doing cannonballs into the small, shallow pool plus the dad's were sitting in the hot tub drinking beer). I complained to the manager and got "sorry, nothing I can do". Got home and complained to the head office and got, "sorry, we'll let the hotel manager know" but nothing else because I was staying on loyalty points).

 

I had 5 upcoming reservations with the IHG group (two nights on the trip to my cruise, two nights on the way home plus a night at Christmas). I cancelled all of them and rebooked with the Marriott brand hotels. I will not book any further stays with IHG because they don't value my business.

 

Most corporations only care about the bottom line. Whether people on this board agree with you (or not as is the case), if you are unhappy with how Carnival dealt with the situation, use the one avenue open to you - don't book any further cruises with them.

 

That's great, except Marriott would likely have responded the same way to a similar situation, just as in the OP's case a different cruise line would have responded the same way as CCL.

[debster11]

OR

 

 

 

Yep....GREAT suggestions and were CCL to take the high road, either would have been an excellent response and token of good will.

 

Truthfully, how do we know that WASN'T done? All we have is hearsay. The son explains to the mom, the mom comes here to voice her dissatisfaction with Carnival. Mom wasn't there, maybe they were sent something, maybe they were asked if they would take strawberries or a small onboard credit as a goodwill gesture. No one but the son and daughter in law really know exactly what was given.

 

I know when I am upset about something, I sometimes exaggerate things or leave certain important things out. Not saying they did, but you neve know.

[clarkrock7]

Good customer service involves showing empathy for the customer’s situation. It's amazing what a phone call, or a note, and some gesture of concern can accomplish. It doesn't have to involve huge costs either.

 

 

This is a fair point, as someone else mentioned you would certainly appreciate feeling like Carnival is particularly concerned about you. However, that is not Carnival's responsibility to the customer which is what this thread is about. They handled the situation professionally, coldly and impersonally, but they discharged their responsibilities.

 

If the OP had simply said that Carnival has turned into an uncaring, unfriendly corporation and I no longer wish to give them my business, that would be a reasonable response. To feel an entitlement to compensation is ludicrous.

 

Reading these boards I often wonder how people can get through the many ups and downs of real life if their vacations are consistently 'ruined' by trivialities that sometimes happen on their cruises.

[tef43]

What do you think?

I think that you were not there and are relying on your future daughter-in-law's story at face value. Upon review, her story simply does not pass the smell test.

 

The plates on the lido buffet are *NOT* glass, not even close. The fact that they are allowed out on the open decks by the pool means that they are pretty durable. I am doubting that even if a plate or two broke on the floor, that the resulting shards would not travel with sufficient velocity to cause the injuries that you describe. How close was she standing to the offending 5-year old anyway? :confused:

[meatloafsfan]

That's great, except Marriott would likely have responded the same way to a similar situation, just as in the OP's case a different cruise line would have responded the same way as CCL.

 

Maybe, maybe not.

 

I stayed at a Marriott hotel in July and had some cleanliness issues with the room. The person at the front desk basically blew me off, when I complained once at home, the Manager of the hotel was contacted by head office, the Manager contacted me directly to apologize and then refunded the cost of my 1 night stay.

 

Again, my point is - if you don't like how a company handles your complaint, you always have the option to find another company to deal with.

[USNUZULOOSE]

If I remember , I was on the Inspiration in January and I do believe the plates were plastic. Glass weighs quite a bit. The way I see it if it happened to me, I would of been greatful that the they took care of me and did not charge me. I hope your son's GF is doing ok.