beaveh Posted May 4, 2016 #1 Share Posted May 4, 2016 (edited) In my captains club perks it says i can get a complimentary upgrade to the next level of concierge class balcony. Does this only apply if I book direct with celebrity or can I get this when booking through a TA? (I would book with UK TA or direct with Celebrity uk) Edited May 4, 2016 by beaveh Link to comment Share on other sites More sharing options...
Rare killsport Posted May 4, 2016 #2 Share Posted May 4, 2016 You can get an upgrade within classes, with some restrictions. If you purchase a C3, you can get bumped to C2. Just let your TA know your CC number and he/she will deal with Celebrity. I don't believe you can get the free upgrade from C2 to C1. You can't upgrade between classes,such as inside to outside, outside to balcony, balcony to concierge, concierge to Aqua, etc. Having never been in a suite, I have no idea how that works. If someone wants to pay for my suite, I'll be happy to report on the associated upgrade policy ;) Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted May 4, 2016 #3 Share Posted May 4, 2016 The upgrade is actually a "down price". You book the C2 cabin and they charge you the C3 price. And as the previous poster wrote, it doesn't work between C1 and C2. If you are booking with a travel agent be sure to let them know about the deal, not all agents know all of the ins and outs of each cruise line's offers. Link to comment Share on other sites More sharing options...
Xport Posted May 4, 2016 #4 Share Posted May 4, 2016 In my captains club perks it says i can get a complimentary upgrade to the next level of concierge class balcony. Does this only apply if I book direct with celebrity or can I get this when booking through a TA? From the Captain's Club "Terms & Conditions" section of Celebrity's US website... I assume that similar provisions/procedures are in place in the UK but you might want to "drill down" for a similar link--I'm sure there is one--in the Captain's Club section of The UK website to confirm... ----- One-Category Upgrade One-category upgrade requests must be made at the time of booking and apply only for upgrades within the supercategory, depending on availability. Example of a supercategory upgrade in AquaClass: A2 to A1. Captain's Club one category upgrade excludes category 12, FV, SV, C1 and guarantee categories, Z, Y, X, XC, XA, W. This offer cannot be used with certain restricted fares including but not limited to travel agent and employee rates. Upgrades apply for one stateroom per cruise. Stateroom assignments only. Not valid on holiday sailings. Upgrades available from categories 11- A1 on all Celebrity ships except Celebrity Xpedition®. Offer valid for members who are Classic Level or higher at the time of booking. ----- Note that... The request for a one-category upgrade must be made at the time of initial booking; it cannot/will not be applied to an existing booking retroactively.. Upgrades are available within a supercategory [ie; Concierge Class 3 to Concierge Class 2] and not between supercategories [ie; 1A non-Concierge Class Verandah to a C3 Concierge Class Verandah] Certain cabin categories and fare classes are excluded... Using your Concierge Class example, you can select a Concierge Class 2 stateroom for the Concierge Class 3 price but note that Concierge Class 1 staterooms are excluded from the program [ie; you cannot select a C1 stateroom (excluded) at the C2 price]... The website is silent as to booking methodology but, here in The US, one can book either directly with Celebrity or through a well-informed Travel Agent familiar with the benefit... In either case, be sure to have your Captain's Club membership number at hand when doing the initial booking... Works well/easily! Link to comment Share on other sites More sharing options...
beaveh Posted May 4, 2016 Author #5 Share Posted May 4, 2016 (edited) We are trying Aqua this time, but might go back to C class for our next cruise, so it's good info to have. Edit: oh dear I've just re-read the benefits for captains club. I've booked Aqua for my cruise and it looks like I've missed out on a category upgrade, as I didn't tell them I was a classic tier member when I booked my cabin! Never mind, I'm not sure there's much difference between an A1 or A2 cabin anyway. I've got a cabin near the back of the boat so it's handy for the sunset bar and the restaurants. Hubby enjoys the walk to the gym lol! So I'm quite happy with that. Edited May 4, 2016 by beaveh Link to comment Share on other sites More sharing options...
RickT Posted May 4, 2016 #6 Share Posted May 4, 2016 We are trying Aqua this time, but might go back to C class for our next cruise, so it's good info to have. Edit: oh dear I've just re-read the benefits for captains club. I've booked Aqua for my cruise and it looks like I've missed out on a category upgrade, as I didn't tell them I was a classic tier member when I booked my cabin! Never mind, I'm not sure there's much difference between an A1 or A2 cabin anyway. I've got a cabin near the back of the boat so it's handy for the sunset bar and the restaurants. Hubby enjoys the walk to the gym lol! So I'm quite happy with that. Worth a call to try and get the discount. Not much of a difference is better in your pocket :D That's the one thing that irks me a bit about this perk. You'd think they would identify Captain's Club members and automatically apply the discount rather than having to call and ask for it. Link to comment Share on other sites More sharing options...
maherp Posted May 4, 2016 #7 Share Posted May 4, 2016 It is worth phoning Celebrity direct, as I phoned months after booking our cruise to change cabins and I was told I could get a Captains Club cabin upgrade, which they applied to my booking. Link to comment Share on other sites More sharing options...
bigbenboys Posted May 4, 2016 #8 Share Posted May 4, 2016 We are trying Aqua this time, but might go back to C class for our next cruise, so it's good info to have. Edit: oh dear I've just re-read the benefits for captains club. I've booked Aqua for my cruise and it looks like I've missed out on a category upgrade, as I didn't tell them I was a classic tier member when I booked my cabin! Never mind, I'm not sure there's much difference between an A1 or A2 cabin anyway. I've got a cabin near the back of the boat so it's handy for the sunset bar and the restaurants. Hubby enjoys the walk to the gym lol! So I'm quite happy with that. We are able to book A1 and pay the A2 prices. The difference is location. Some will say A2 are a better location. Link to comment Share on other sites More sharing options...
2theship Posted May 4, 2016 #9 Share Posted May 4, 2016 We are able to book A1 and pay the A2 prices. The difference is location. Some will say A2 are a better location. I agree about A2's being a better location on the Solstice class ships so we never get to take advantage of the upgrade on them. However, we've enjoyed the aft A1's on Deck 11 of Millennium class ships several times while paying the price of an A2 on Deck 9. Link to comment Share on other sites More sharing options...
travlr21 Posted May 4, 2016 #10 Share Posted May 4, 2016 When we booked our Pacific Coastal cruise there were no A1 cabins available. We were able to change from an A2 to an A1 under the Captain's Club upgrade after one became available. Link to comment Share on other sites More sharing options...
Lastdance Posted May 5, 2016 #11 Share Posted May 5, 2016 When we booked our Pacific Coastal cruise there were no A1 cabins available. We were able to change from an A2 to an A1 under the Captain's Club upgrade after one became available. This is good to know!:) Link to comment Share on other sites More sharing options...
Muushka Posted May 6, 2016 #12 Share Posted May 6, 2016 Does anyone know if someone (a friend) who is Diamond on RCI but never sailed on X, but is Captain's Club (signed up) Elite, will they qualify for the upgrade or do they actually have to complete a cruise on X to get the upgrade? Link to comment Share on other sites More sharing options...
gimletgal Posted May 6, 2016 #13 Share Posted May 6, 2016 Does anyone know if someone (a friend) who is Diamond on RCI but never sailed on X, but is Captain's Club (signed up) Elite, will they qualify for the upgrade or do they actually have to complete a cruise on X to get the upgrade? Just give them your CC # and you will get the upgrade. No need to have completed a cruise on X. Link to comment Share on other sites More sharing options...
dkjretired Posted May 6, 2016 #14 Share Posted May 6, 2016 Does anyone know if someone (a friend) who is Diamond on RCI but never sailed on X, but is Captain's Club (signed up) Elite, will they qualify for the upgrade or do they actually have to complete a cruise on X to get the upgrade? The upgrade applies to all CC members, doesn't matter what status you are. Link to comment Share on other sites More sharing options...
MadOnion Posted May 6, 2016 #15 Share Posted May 6, 2016 (edited) Lets clear some confusion here :confused: with some handy information from the mad Onion;). Inside 11 to 10 10 to 9 Oceanview 08 to 07 07 to 06 06 to 05 05 to 04 Veranda 2A to 1C 1C to 1B 1B to 1A 2B to 2A 2C to 2B 2D to 2C Concierge C3 to C2 Aqua Class A2 to A1 But I will expand on this a little bit further because if you read it carefully you will see a mistake. "Categories not eligible for upgrade: 12, C1, SV, FV, and Z, Y, X, XC, XA, W " C2 is not mentioned in this list but is excluded in the table above? In many cases Celebrity will still offer the One Category Upgrade from C2 to C1 if you are nice about it. Second thing. "Upgrade must be made at time of booking." This is not true but necessary to write as a policy (Because Americans and their lawsuits). As most of you know, Celebrity frequently changes the prices on their cruises. If the price have increased since the booking was made then the attempt to add this benefit would price the booking at todays higher price. So in reality is. If the pricing is the same when you try to apply it then it can be applied. "Just give them your CC # and you will get the upgrade." Correct, But I would amend it to add "Just ask for the one category upgrade". To often people do not get the benefit because they didn't ask about it. When booking through a TA, Ask them to arrange for one category upgrade. I would not expect them to think about it if you did not request it. Edited May 6, 2016 by MadOnion Link to comment Share on other sites More sharing options...
cherylroslyn Posted May 6, 2016 #16 Share Posted May 6, 2016 Worth a call to try and get the discount. Not much of a difference is better in your pocket :D That's the one thing that irks me a bit about this perk. You'd think they would identify Captain's Club members and automatically apply the discount rather than having to call and ask for it. I booked a cruise with the Captain's Club directly the other day. They put me right into a 2D obstructed on Solstice and never even mentioned the upgrade to 2C and I am elite.... You would think Capetian's Club rep would be on top of that.....lol I got it sorted... Link to comment Share on other sites More sharing options...
PRH Posted May 6, 2016 #17 Share Posted May 6, 2016 All I've ever had to say to my big box store ta is that I am eligible for an upgrade. Have always received without a quibble. Link to comment Share on other sites More sharing options...
Rare villauk Posted May 6, 2016 #18 Share Posted May 6, 2016 Lets clear some confusion here :confused: with some handy information from the mad Onion;). Inside 11 to 10 10 to 9 Oceanview 08 to 07 07 to 06 06 to 05 05 to 04 Veranda 2A to 1C 1C to 1B 1B to 1A 2B to 2A 2C to 2B 2D to 2C Concierge C3 to C2 Aqua Class A2 to A1 But I will expand on this a little bit further because if you read it carefully you will see a mistake. "Categories not eligible for upgrade: 12, C1, SV, FV, and Z, Y, X, XC, XA, W " C2 is not mentioned in this list but is excluded in the table above? In many cases Celebrity will still offer the One Category Upgrade from C2 to C1 if you are nice about it. Second thing. "Upgrade must be made at time of booking." This is not true but necessary to write as a policy (Because Americans and their lawsuits). As most of you know, Celebrity frequently changes the prices on their cruises. If the price have increased since the booking was made then the attempt to add this benefit would price the booking at todays higher price. So in reality is. If the pricing is the same when you try to apply it then it can be applied. "Just give them your CC # and you will get the upgrade." Correct, But I would amend it to add "Just ask for the one category upgrade". To often people do not get the benefit because they didn't ask about it. When booking through a TA, Ask them to arrange for one category upgrade. I would not expect them to think about it if you did not request it. Your 2A to 1C is incorrect - you can't move between categories. So, 2A is the top of that category for which you would pay the 2B price. A 1C rate would enable you to have 1B cabin, but you couldn't pay for a 2A and receive a 1C cabin ;). Furthermore, we've never got the free upgrade from a C2 to C1 because the C1 category is in the restricted list - we've always had to pay the C1 rate, same for the FV cabins ;). Link to comment Share on other sites More sharing options...
gabbygrrl Posted May 6, 2016 #19 Share Posted May 6, 2016 Last year we were on an RCI cruise and booked a Summit cruise for this year. We booked a Cat 6. We have never sailed Celebrity but are Diamond on Royal. Signed up for CC as Elite. I called Celebrity just before final payment to change our cabin. When I did, the agent said I qualified for an "upgrade", so he priced it at the lower category (we wanted to stay at the Cat 6). Not only did we get one of the "conference rooms", but the price dropped quite a bit since we booked. Worked out well. Link to comment Share on other sites More sharing options...
sparkins_mob Posted May 25, 2016 #20 Share Posted May 25, 2016 Am I right in thinking you have to talk to someone at Captain's club to get this upgrade? You can't just do it if you are trying to book online, correct? Link to comment Share on other sites More sharing options...
awhfy Posted May 25, 2016 #21 Share Posted May 25, 2016 Sparkins_mob. You are correct, you have to speak with a person, either Celebrity or your TA Link to comment Share on other sites More sharing options...
MadOnion Posted May 25, 2016 #22 Share Posted May 25, 2016 (edited) Your 2A to 1C is incorrect - you can't move between categories. So, 2A is the top of that category for which you would pay the 2B price. A 1C rate would enable you to have 1B cabin, but you couldn't pay for a 2A and receive a 1C cabin ;). Furthermore, we've never got the free upgrade from a C2 to C1 because the C1 category is in the restricted list - we've always had to pay the C1 rate, same for the FV cabins ;). Hi Villa UK, Actually 2A is not the top of its category. it is right in the middle. Verandas as a 'Super category' range from: 1A, 1B, 1C, 2A, 2B, 2C and 2D The different super categories that celebrity use are. Suites Aqua Class Concirge Class Verandas Oceanview Insides The text I posted is from Celebritys policy. If someone denies you One Category Upgrade from 2A to 1C please do ask them to check the policy again. Attached a screenshot with the grid :) Edited May 25, 2016 by MadOnion Link to comment Share on other sites More sharing options...
KMR Posted May 28, 2016 #23 Share Posted May 28, 2016 I have been Elite for many years but I never realized that I was entitled to a one cabin upgrade. Just this week I booked another cruise in a C3 cabin. After reading these posts I called my travel agent yesterday and told him I am Elite and could I get upgraded from a C3 to a C2 and I got it!!! Love Cruise Critic and all the fantastic helpful information people provide. Link to comment Share on other sites More sharing options...
Eloise4Ever Posted May 28, 2016 #24 Share Posted May 28, 2016 Hi Villa UK, Actually 2A is not the top of its category. it is right in the middle. Verandas as a 'Super category' range from: 1A, 1B, 1C, 2A, 2B, 2C and 2D The different super categories that celebrity use are. Suites Aqua Class Concirge Class Verandas Oceanview Insides The text I posted is from Celebritys policy. If someone denies you One Category Upgrade from 2A to 1C please do ask them to check the policy again. Attached a screenshot with the grid :) That's very interesting MadOnion, thanks for posting. I think the received wisdom is that you can't get the CC upgrade from 2A to 1C so your information is very helpful. Can I ask where the grid came from - is it on the Celebrity website somewhere? Link to comment Share on other sites More sharing options...
NantahalaCruiser Posted March 3, 2017 #25 Share Posted March 3, 2017 Am I right in thinking you have to talk to someone at Captain's club to get this upgrade? You can't just do it if you are trying to book online, correct? There is no need to talk with someone in the Captain's Club. Regardless of whether you are booking with a TA or directly with one of Celebrity's booking agents, you merely have to request the CC upgrade pricing benefit. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now