dennisamor Posted October 16, 2017 #1 Share Posted October 16, 2017 THIS morning I received a telephone call from a complete stranger here in Australia. And I was stunned to learn he had personal details about me and my wife at his fingertips! It seems my booking for a Princess cruise out of Brisbane next year has been mixed up with another reservation from a couple with the same Christian and surname as ours. I only discovered this when the other 'Amor' rang me this morning to say there had been a "monumental stuff-up" by either the booking agent (we both used same one) or Princess. Checking with my online Cruise Personaliser, I discovered a mix of ours and the other Amor's personal information including relative's name, addresses and telephone numbers. The worrying thing about this is that confidential details (on both bookings) about us have been compromised. How could this happen? I've spent much of this morning sorting out this shocking mistake ... and NOT ONCE has anyone offered an apology. Any thoughts? Link to comment Share on other sites More sharing options...
JVilleGal Posted October 16, 2017 #2 Share Posted October 16, 2017 Well stuff happens because humans are involved.... Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
rkmw Posted October 16, 2017 #3 Share Posted October 16, 2017 THIS morning I received a telephone call from a complete stranger here in Australia. And I was stunned to learn he had personal details about me and my wife at his fingertips! It seems my booking for a Princess cruise out of Brisbane next year has been mixed up with another reservation from a couple with the same Christian and surname as ours. I only discovered this when the other 'Amor' rang me this morning to say there had been a "monumental stuff-up" by either the booking agent (we both used same one) or Princess. Checking with my online Cruise Personaliser, I discovered a mix of ours and the other Amor's personal information including relative's name, addresses and telephone numbers. The worrying thing about this is that confidential details (on both bookings) about us have been compromised. How could this happen? I've spent much of this morning sorting out this shocking mistake ... and NOT ONCE has anyone offered an apology. Any thoughts? if you booked with an agent it cant be princess fault so the blame would be the agents fault Link to comment Share on other sites More sharing options...
NSWP Posted October 16, 2017 #4 Share Posted October 16, 2017 I am thinking your travel agent is at fault, entering incorrect data (the 'other people' you refer to) onto Princess site for your reservation. Why not cancel it all through the agent and book direct with Princess on line ? :halo: Good luck with it anyway. Link to comment Share on other sites More sharing options...
Rare mr walker Posted October 16, 2017 #5 Share Posted October 16, 2017 Dr Karl Kruszelnicki insists there is no such things as coincidences. Two people with the same name booking thru the same TA for the same cruise-line. Even Karl may have to re-think after that. They are not on the same cruise are they? Good luck in resolving. Link to comment Share on other sites More sharing options...
The_Big_M Posted October 16, 2017 #6 Share Posted October 16, 2017 Dr Karl Kruszelnicki insists there is no such things as coincidences. Two people with the same name booking thru the same TA for the same cruise-line. Even Karl may have to re-think after that.They are not on the same cruise are they? Good luck in resolving. I don't think that's so uncommon. Nothing to do with the cruise line but I had an agent link my bookings to other bookings on a cruise because they said they had another with the same surname in that group in their bookings so thought we were all travelling together. Link to comment Share on other sites More sharing options...
NSWP Posted October 16, 2017 #7 Share Posted October 16, 2017 I don't think that's so uncommon. Nothing to do with the cruise line but I had an agent link my bookings to other bookings on a cruise because they said they had another with the same surname in that group in their bookings so thought we were all travelling together. There are some dopey travel agents out there. For some of them, the closest they have got to a cruise ship is a 'go see' with the industry, whilst ships are in port or a trip on the Manly Ferry.:p Link to comment Share on other sites More sharing options...
Rare MMDown Under Posted October 17, 2017 #8 Share Posted October 17, 2017 Sorry to hear of the stuff up with your booking. I can understand your concern, as we are all more alert now for scams. Hope everything got sorted out, to your satisfaction, and you received an apology from the guilty party. Link to comment Share on other sites More sharing options...
dennisamor Posted October 21, 2017 Author #9 Share Posted October 21, 2017 WOULD you believe it! Made a further booking with Princess for a cruise in November 2018 ... and the same thing has happened again :mad: My personal information, including details of passport, address, phone numbers, relatives etc, have been given to a complete stranger with the same surname ... even though Princess assured us the problem had been fixed after the very same stuff-up following another recent booking. Not happy Jan!!!! Dennis. Link to comment Share on other sites More sharing options...
brian1 Posted October 21, 2017 #10 Share Posted October 21, 2017 WOULD you believe it! Made a further booking with Princess for a cruise in November 2018 ... and the same thing has happened again :mad: My personal information, including details of passport, address, phone numbers, relatives etc, have been given to a complete stranger with the same surname ... even though Princess assured us the problem had been fixed after the very same stuff-up following another recent booking. Not happy Jan!!!! Dennis. I know what Dino would say, "thats amore",lol. Link to comment Share on other sites More sharing options...
wagtail_syd Posted October 22, 2017 #11 Share Posted October 22, 2017 So frustrating. I only discovered that another woman with the same name (different middle name) as me and same month and year of birth lived in my small apartment block (18 apartments) when my doctor refused me a pap test because "you only had one 9 months ago". They had completely merged our medical records since we both had the same GP! I hope you can sort this out with minimal fuss. Be comforted by the fact that the vast majority of people have no interest in stealing your personal details and are probably as stressed as you about possible security breach. Link to comment Share on other sites More sharing options...
GUT2407 Posted October 22, 2017 #12 Share Posted October 22, 2017 So frustrating. I only discovered that another woman with the same name (different middle name) as me and same month and year of birth lived in my small apartment block (18 apartments) when my doctor refused me a pap test because "you only had one 9 months ago". They had completely merged our medical records since we both had the same GP! I hope you can sort this out with minimal fuss. Be comforted by the fact that the vast majority of people have no interest in stealing your personal details and are probably as stressed as you about possible security breach. Have had similar, Mrs Gut and I made the mistake of giving our kids the same initials as us, then my cousin and his wife moved in just around the corner, same initials as us, then another cousin same initials as me, and another family no relation but same initials yet again. Link to comment Share on other sites More sharing options...
Aus Traveller Posted October 22, 2017 #13 Share Posted October 22, 2017 My husband had a problem with one of his superannuation accounts. He had a very large one and a small one. After he retired he decided to cash in the small account. When he applied to do so, they told him that they had already paid him. No! We initially thought it was a case of identity theft, but it turned out to be a case of human error. The superannuation company paid his account to someone with the same first name and same surname (fairly common names). The middle name was different, but the same initial. We live in Brisbane and he has banked with ANZ from his teenage years. They paid the money to someone living in Perth and banking with a different 'brand' of bank. Crazy. Anyway, they paid him what he was owed and presumably had to sort it out with the other person. Link to comment Share on other sites More sharing options...
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