debandbruce Posted January 31, 2018 Author #26 Share Posted January 31, 2018 No advice sorry but just wanted to send hugs to the op and hope you get it all sorted for your Mum. Thank you! Link to comment Share on other sites More sharing options...
patjeblauw Posted February 1, 2018 #27 Share Posted February 1, 2018 Hope they will get back to you with a solution very soon. Patricia Link to comment Share on other sites More sharing options...
debandbruce Posted February 2, 2018 Author #28 Share Posted February 2, 2018 I took Beachin2's advice and contacted the gentleman in charge of air2sea operations. He responded very quickly and had someone call me almost immediately. This lady is now on getting it resolved. She was wonderful on the phone and very reassuring that this will be resolved ASAP. She said to let my mom know everything will be fine and to rest easy. I was also given her direct number in case I need to contact her. Very pleased with these developments so will just relax now knowing that it truly is being looked after. When I expressed concern that my mom could get bumped in Copenhagen and she assured me that would not happen and will provide me with a number to call if any issue arrives there. Truly couldn't ask for better customer service. I will post the final outcome when it's all done and want to thank everyone once again for your advice and support. Debbie Link to comment Share on other sites More sharing options...
voyager70 Posted February 2, 2018 #29 Share Posted February 2, 2018 I've been following this thread and so happy to hear you're getting things resolved. Really hope you and your family have a wonderful cruise. Link to comment Share on other sites More sharing options...
reallyitsmema Posted February 2, 2018 #30 Share Posted February 2, 2018 Thanks for posting an update. Hopefully, it will all get sorted out soon. Link to comment Share on other sites More sharing options...
canadianbear Posted February 2, 2018 #31 Share Posted February 2, 2018 I've been following too and happy to hear your update. Nice to hear you're now dealing with a person who sounds like this will be resolved. Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted February 2, 2018 #32 Share Posted February 2, 2018 Great news Sent from my SM-T820 using Tapatalk Link to comment Share on other sites More sharing options...
travelplus Posted February 2, 2018 #33 Share Posted February 2, 2018 Air2Sea has to book extra seat under your Mom's name as if she were a 2nd passenger and they mark it out for a disabillity. If they won't do it then have them cancel the reservation and you book Air Canada albiet just the 2nd seat and have Air2Sea cover any additional costs. Link to comment Share on other sites More sharing options...
debandbruce Posted February 3, 2018 Author #34 Share Posted February 3, 2018 Air2Sea has to book extra seat under your Mom's name as if she were a 2nd passenger and they mark it out for a disabillity. If they won't do it then have them cancel the reservation and you book Air Canada albiet just the 2nd seat and have Air2Sea cover any additional costs. This is how it was done but the two seats one name was the issue. Link to comment Share on other sites More sharing options...
debandbruce Posted February 3, 2018 Author #35 Share Posted February 3, 2018 Good Morning, just wanted to post a final update on our adventure. Janet at Royal/ Air2sea was true to her promise to have this all cleared up ASAP. She called me yesterday to let me know that they had gotten everything straightened out and was just waiting for seat assignment as she had instructed Air Canada to try to give my parents the same seats as before so we could all remain together. Not a real issue as having the seat issue fixed was the most important. She happily called me back later in the day to say that Air Canada had indeed booked the same seats for them. She could not of been more wonderful. Janet gave me two emergency numbers to call if we have any issue but assured me there would not be as everything was done as it should of been. We will gladly move on from this little blip in our vacation plans and focus on the tough stuff like how much money should we take, what to pack and if we want to book that sushi making class. LOL I want to thank everyone once again for all your advice and support and especially Beachin2 who gave me Brian's contact information as this was the info that helped get things going faster than they were. Happy cruising everyone, Debbie Link to comment Share on other sites More sharing options...
voyager70 Posted February 3, 2018 #36 Share Posted February 3, 2018 Great outcome, thanks for the update. Link to comment Share on other sites More sharing options...
reallyitsmema Posted February 3, 2018 #37 Share Posted February 3, 2018 Your Mom must be so relieved to know that she will be able to comfortably fly with all of you for a great family vacation. Thanks for posting the final outcome.:) Link to comment Share on other sites More sharing options...
NanciRDH Posted February 3, 2018 #38 Share Posted February 3, 2018 So glad it worked out for you! And yes, take the sushi class! My DD and I did, and it was fun. We ended up with enough sushi to share with 2 more friends at lunch that day, and have bought the equipment to do it at home. Totally worth the small fee charged for the class. Link to comment Share on other sites More sharing options...
Arzeena Posted February 3, 2018 #39 Share Posted February 3, 2018 I took Beachin2's advice and contacted the gentleman in charge of air2sea operations. He responded very quickly and had someone call me almost immediately. This lady is now on getting it resolved. She was wonderful on the phone and very reassuring that this will be resolved ASAP. She said to let my mom know everything will be fine and to rest easy. I was also given her direct number in case I need to contact her. Very pleased with these developments so will just relax now knowing that it truly is being looked after. When I expressed concern that my mom could get bumped in Copenhagen and she assured me that would not happen and will provide me with a number to call if any issue arrives there. Truly couldn't ask for better customer service. I will post the final outcome when it's all done and want to thank everyone once again for your advice and support. Debbie Happy to hear this! I have been following this thread since it started. Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted February 3, 2018 #40 Share Posted February 3, 2018 Very glad to hear you got things resolved. Your mom doesn't need the stress. Thanks for the update. Link to comment Share on other sites More sharing options...
Desert Cruizers Posted February 3, 2018 #41 Share Posted February 3, 2018 Debbie so happy to hear they are working with you in getting this resolved. Enjoy your trip to Copenhagen. We enjoyed traveling around it, the 2 1/2 days we were there before our cruise. Link to comment Share on other sites More sharing options...
Beachin2 Posted February 3, 2018 #42 Share Posted February 3, 2018 Glad this all worked out. Enjoy the trip. Link to comment Share on other sites More sharing options...
andrew2346 Posted February 3, 2018 #43 Share Posted February 3, 2018 Wonderful news!!!! You all enjoy your family vacation : ))) Link to comment Share on other sites More sharing options...
debandbruce Posted February 3, 2018 Author #44 Share Posted February 3, 2018 Your Mom must be so relieved to know that she will be able to comfortably fly with all of you for a great family vacation. Thanks for posting the final outcome.:) Relieved is not even the word but yes she is feeling so much better about it all now. Link to comment Share on other sites More sharing options...
debandbruce Posted February 3, 2018 Author #45 Share Posted February 3, 2018 So glad it worked out for you! And yes, take the sushi class! My DD and I did, and it was fun. We ended up with enough sushi to share with 2 more friends at lunch that day, and have bought the equipment to do it at home. Totally worth the small fee charged for the class. Thanks for the info, I think we will do it for sure, sounds like fun and tasty too! Link to comment Share on other sites More sharing options...
LH25 Posted February 3, 2018 #46 Share Posted February 3, 2018 Thanks for the update. Hubby and I are bigger people and have had stress around flying. It's not a good way to start a vacation, glad it's all worked out! Link to comment Share on other sites More sharing options...
RadioPeri Posted February 3, 2018 #47 Share Posted February 3, 2018 I want to thank everyone once again for all your advice and support and especially Beachin2 who gave me Brian's contact information as this was the info that helped get things going faster than they were. Happy cruising everyone, Debbie So happy for you and your parents, Debbie. Why we all love CruiseCritic and the (mostly) great members of this community! Link to comment Share on other sites More sharing options...
debandbruce Posted February 4, 2018 Author #48 Share Posted February 4, 2018 So happy for you and your parents, Debbie. Why we all love CruiseCritic and the (mostly) great members of this community! Yes it is a wonderful community! Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted February 10, 2018 #49 Share Posted February 10, 2018 I’m so glad it was fixed! It’s concerning how long and challenging it was to get it resolved. That’s certainly not relaxing pre-cruise lead up. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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