muladybug Posted March 8, 2018 #226 Share Posted March 8, 2018 Thank goodness for Cruise Critic! Now I know that the trouble is not my fault! My problem now is the requirements for my password. My old password did not contain a number or the required 8 characters, hence I could not sign in today without redoing my password, which it wouldn't accept...even with resetting it. I now have no idea which password I have now, as I tried resetting several different times. I don't see how I am ever going to get back to 'my cruises' account again without completely starting over. Also, now it looks like there's a new restriction that only one email address can be used with RCCL/Celebrity. I signed up my dad, mom, sister and aunt's C&A on-line accounts (they don't use computers) with my email address for communications, setting preferences and monitoring purposes because they do not have email. I guess I'll give them a few days to see if they can fix the problem. Link to comment Share on other sites More sharing options...
DaisyL Posted March 8, 2018 #227 Share Posted March 8, 2018 I must be the only one that didn’t have problems with the new website. I entered my additional security information, then went to profile, I think, then to my cruises and both were there. We cruise in a week and verified that my online docs were completed (only did them yesterday because we were out of power for a week). When I went back to my profile, both my C&A number and loyalty number for Celebrity were there. Very surprised and happy! Btw, it looks awful and juvenile...why do they have the worst web pages and online booking than any other cruise line? CCL, NCL, HAL.... Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Kowale Posted March 8, 2018 #228 Share Posted March 8, 2018 Yeah - link works but my past cruises are gone and it says that my C&A number is invalid. >:( Link to comment Share on other sites More sharing options...
Snit13 Posted March 8, 2018 #229 Share Posted March 8, 2018 After seeing this thread earlier today, I read thru page 1 and then tried to log into my Royal account. No dice. I called C&A and after about 1 hour we were able to get me past the VALIDATE page but only after changing my password which I have used since 2008. Now a new password to remember. I have a different user name for Celebrity than I have for Royal so who knows what nightmares that will bring. The young man (sounded young) told me we would be able to log into our Cruise Planners tomorrow and also that they planned to have our prior cruises loaded into our accounts tomorrow. Seeing will be believing. There must be a valid reason for what they are doing but not within my reasoning ability this late in the day. Enough to make one want to make a stiff drink and down it in one gulp. Link to comment Share on other sites More sharing options...
marydill Posted March 8, 2018 #230 Share Posted March 8, 2018 https://secure.royalcaribbean.com/mycruises/processLogin.do works great getting to cruises, but how do I get to C&A member site? Can't update preferences for upgrades, or new cruises for bonuses or see deals. Link to comment Share on other sites More sharing options...
Biker19 Posted March 8, 2018 #231 Share Posted March 8, 2018 Btw, it looks awful and juvenile...why do they have the worst web pages and online booking than any other cruise line? To have the same look/feel of the new RCI app. Link to comment Share on other sites More sharing options...
Mary Louise Posted March 8, 2018 #232 Share Posted March 8, 2018 This morning they had me listed as an ocean view accessible guarantee. From reading CC boards I knew that was a glitch. This afternoon, not able to login. Where do I go for help, but CC. Thank you for sharing the above link. Able to login and see that I now have the balcony guarantee. Thank you everyone. Not able to login with the blue screen yet. Thank you everyone. ML Link to comment Share on other sites More sharing options...
marydill Posted March 8, 2018 #233 Share Posted March 8, 2018 Shame on Royal Caribbean for rolling out this new site incomplete and untested. Link to comment Share on other sites More sharing options...
marydill Posted March 8, 2018 #234 Share Posted March 8, 2018 Makes me a little concerned about sailing in one of their new ships. Will they also be incomplete and untested? Link to comment Share on other sites More sharing options...
marydill Posted March 8, 2018 #235 Share Posted March 8, 2018 As a retired systems analyst (45 years) I have a feel for what is going on behind the scenes. They are trying to roll 2 old systems RCI and Celebrity into 1 totally new system with 2 VERY large data bases, which are probably totally different in construction. The peons trying to do this have probably told pointy-haired management for weeks that they system is not ready, but pointy-haired management, who thinks they are gods, think all they have to do is decree a finish date and it will happen. The peons have worked their butts off for weeks of 60-hour weeks with no overtime pay but it is still going to take the time it takes--no words will change that. For pete's sake, Royal Caribbean, take us back to a system that works and let the peons do their jobs. It will be good when they finish--not before. (Is it 5 o'clock yet???) Link to comment Share on other sites More sharing options...
reallyitsmema Posted March 8, 2018 #236 Share Posted March 8, 2018 Thank goodness for Cruise Critic! Now I know that the trouble is not my fault! My problem now is the requirements for my password. My old password did not contain a number or the required 8 characters, hence I could not sign in today without redoing my password, which it wouldn't accept...even with resetting it. I now have no idea which password I have now, as I tried resetting several different times. I don't see how I am ever going to get back to 'my cruises' account again without completely starting over. Also, now it looks like there's a new restriction that only one email address can be used with RCCL/Celebrity. I signed up my dad, mom, sister and aunt's C&A on-line accounts (they don't use computers) with my email address for communications, setting preferences and monitoring purposes because they do not have email. I guess I'll give them a few days to see if they can fix the problem. My account would not let me log in the first time after I reset the password but if I used my email address and new password to log in, instead of the user name, it worked. Link to comment Share on other sites More sharing options...
shay1 Posted March 8, 2018 #237 Share Posted March 8, 2018 Thanks for the links. I was able to log on after doing the extra steps (security etc). After updating the settings and going back to the dashboard a couple of times I was able to go and print out our docs for our upcoming April cruise! Yeah! I did notice they are missing one of my cruises from 2001. I had 2 that year but they only showed 1. I am not sure I have information to get this corrected. Oh well at least I am ready for this cruise. Good luck to all of you on getting logged on. Link to comment Share on other sites More sharing options...
Choozin Croozin Posted March 8, 2018 #238 Share Posted March 8, 2018 They couldn't get one website correct let alone 2. Link to comment Share on other sites More sharing options...
finz2u Posted March 8, 2018 #239 Share Posted March 8, 2018 I truly hope this is a work in progress. My C&A number and my name are there. My past cruises are there. My status and points are there. But NO INFO on my coming cruise in April nor any of the others I have booked. I'll be patient for awhile. Link to comment Share on other sites More sharing options...
BNBR Posted March 8, 2018 #240 Share Posted March 8, 2018 Wow, what a disaster!!!! Just logged in to check excursions and what not and absolutely nothing to see. It shows my cruise and next cruises, but can't click anything, no excursions, no nothing other than the cruise data. What the heck!!!!!! Link to comment Share on other sites More sharing options...
Canadian Scarlett Posted March 8, 2018 #241 Share Posted March 8, 2018 It's a bit of a mess right now! Link to comment Share on other sites More sharing options...
CRUISEFAN0001 Posted March 8, 2018 #242 Share Posted March 8, 2018 It's a bit of a mess right now! One word: MESS Link to comment Share on other sites More sharing options...
Mama24 Posted March 8, 2018 #243 Share Posted March 8, 2018 On my way to printing my SetSail Pass, I noticed that the IT elves have been busy changing things around. It said I was already checked in. Have they done away with SetSail passes? I couldn't find the magic button to print it. I'm kinda old and set in my ways, and I'm a little confused. :o Link to comment Share on other sites More sharing options...
Rare broberts Posted March 8, 2018 #244 Share Posted March 8, 2018 Thank goodness for Cruise Critic! Now I know that the trouble is not my fault!Also, now it looks like there's a new restriction that only one email address can be used with RCCL/Celebrity. I signed up my dad, mom, sister and aunt's C&A on-line accounts (they don't use computers) with my email address for communications, setting preferences and monitoring purposes because they do not have email. I guess I'll give them a few days to see if they can fix the problem. It would have been nice if there was a notice on the signin page that email address had to be used once the initial login was completed. I wouldn't hold my breath until the problems are fixed. Given the quality of this roll out, I suspect RCI web sites will once again win Best Cruise Line Website - NOT. Link to comment Share on other sites More sharing options...
twincheryl Posted March 8, 2018 #245 Share Posted March 8, 2018 See if the back door still works: https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do?icid=hpnvbr_pagehe_nln_hm_awaren_954 Yes, worked to see a little info on my cruise, but when I try to exit to see detail on reservation I get the main RC screen with the bad login link... Yikes! Link to comment Share on other sites More sharing options...
peach section Posted March 8, 2018 #246 Share Posted March 8, 2018 Still can’t log in from the initial screen with my user name and password. Link to comment Share on other sites More sharing options...
Sittin'OnTheDock Posted March 8, 2018 #247 Share Posted March 8, 2018 You might want to hold up for a bit. Royal has changed their website completely and there are some kinks to be straightened out. Give it a few days if you have the time to spare.:) Link to comment Share on other sites More sharing options...
LuCruise Posted March 8, 2018 #248 Share Posted March 8, 2018 Just tried to sign in...it asked for updated info so entered it, but now my 2 booked cruises are gone (and it's not finding it when searching on them). Way to go Royal... Link to comment Share on other sites More sharing options...
uncle John Posted March 8, 2018 #249 Share Posted March 8, 2018 The old site will not use my OLD password and the new site will not accept my login at this time ""TRY AGAIN LATER"" Sorry we can not access your account TRY AGAIN LATER A week until my next cruise and can not access my reservation//// Link to comment Share on other sites More sharing options...
Rare little britain Posted March 8, 2018 #250 Share Posted March 8, 2018 The old site will not use my OLD password and the new site will not accept my login at this time""TRY AGAIN LATER"" Sorry we can not access your account TRY AGAIN LATER A week until my next cruise and can not access my reservation//// This site will let you access your cruise still - just enter your booking details: https://secure.royalcaribbean.com/beforeyouboard/boardingDocuments.do?icid=hpnvbr_pagehe_nln_hm_awaren_954 Link to comment Share on other sites More sharing options...
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