Anton Posted March 16, 2018 #1201 Share Posted March 16, 2018 I read the Michael Bayley letter to mean one of the root causes was the elimination of being able to select amenities and preferences online, not that they are purposely removing them. ...The root cause of everyone’s frustration is a combination of many guests having created multiple accounts over the years, the elimination of being able to select amenities and preferences online for our loyal Crown & Anchor members, and mistakes we made in developing and implementing the first release of this new capability. Long story short, we simply did not deliver on this implementation despite our best intentions... ... I can now see that being what he meant. As is often the case with these things, why use 30 words to describe something when 60 words will suffice. Link to comment Share on other sites More sharing options...
Rare island lady Posted March 16, 2018 #1202 Share Posted March 16, 2018 I agree with the post #12- this letter, while well written, should have been sent to all C&A members- as an email! I do NOT do Facebook or use other social media, and I am not alone in my choices. Mr. Bayley- send this apology letter to ALL C&A members! Thanks...+1! ^ Link to comment Share on other sites More sharing options...
Dixie1337 Posted March 16, 2018 #1203 Share Posted March 16, 2018 Can anyone else not log in at all yet? Link to comment Share on other sites More sharing options...
Rare island lady Posted March 16, 2018 #1204 Share Posted March 16, 2018 Their entire target market is on the internet and Facebook. In case you haven't noticed, senior citizens are not their bread and butter of the future. Hence why they continue to cutback traditional amenities and do not care whether or not their "loyal" followers like it or not. Megaships and theme park islands like the envisioned CoCo Cay are the direction the company is headed. Welcome, millennial generation. Boomers are on their way to the retirement home. Sent from my iPhone using Forums Gee thanks. :rolleyes: Link to comment Share on other sites More sharing options...
LeeRB Posted March 16, 2018 #1205 Share Posted March 16, 2018 Michael Bayley finally made an official statement, in a letter posted on the FB C&A page. The root cause is partially the customer's fault because many had more than one online account. But RCI takes some blame too. And apparently they purposely are removing the online ability to adjust C&A perks. You know how that works. Fewer changes to make if everyone has to call C&A instead of making a few clicks on a screen. I stay off FB as much as possible, but in this case I took the time to go find Mr. Bayley’s letter. I do not buy the users having multiple accounts as causing part of their problems; that just highlights RCI’s level of incompetence from my perspective. First of all, how do you even set up multiple accounts on their website with different login and password information that links to your C&A number, cruise history, email address and other personal information to start with; or even have your system configured in a way that will allow that to happen. That in itself sounds like an admission of a major security issue in their system. Secondly, if they are trying to merge the information from two different websites into one website, they should expect a large number of customers that have accounts on both the RCI and Celebrity websites with the same email address and different username/passwords, shame on them if they didn’t. Don’t blame the customers for following proper password security procedures as causing the problem. One of the first rules about setting up accounts is “DON’T USE THE SAME PASSWORD FOR YOUR ACCOUNTS” and it is also a good idea to not use the same user ID for multiple accounts if you can avoid it; but some sites still require you use your email address. I am now having concerns about my decision to be loyal to Royal last year. Link to comment Share on other sites More sharing options...
Rare island lady Posted March 16, 2018 #1206 Share Posted March 16, 2018 They also dumped three of my seven booked cruises. :eek: But no worries, just had to re-input the information, then they showed up. Makes me wonder what else they may have removed from our profile...especially since we can't access that. :o Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted March 16, 2018 #1207 Share Posted March 16, 2018 I can now see that being what he meant. As is often the case with these things, why use 30 words to describe something when 60 words will suffice.Maybe use one word BETA. Link to comment Share on other sites More sharing options...
heatherb1958 Posted March 16, 2018 #1208 Share Posted March 16, 2018 I acquired a middle name , Patricia, never had a middle name in my life!!. I deleted it and saved the changes but when I went back in it was still there. Oh well. Link to comment Share on other sites More sharing options...
vpat48 Posted March 16, 2018 #1209 Share Posted March 16, 2018 I didn't even start the checkin process for May 27th cruise and it says i am in the middle of it. I didn't even bother checking up on what the mess it. Will deal with in a month when hopefully everything stabilizes. Link to comment Share on other sites More sharing options...
soremekun Posted March 16, 2018 #1210 Share Posted March 16, 2018 I acquired a middle name , Patricia, never had a middle name in my life!!. I deleted it and saved the changes but when I went back in it was still there. Oh well. LOL. Thanks for the laugh. This is really unbelievable. We collectively here on CC are proving to be an excellent QA department. Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted March 16, 2018 #1211 Share Posted March 16, 2018 Beta testing by regular customers is not unusual. Biker, who is a Quicken beta tester and does not get paid to do so. Eh- maybe- but on our public sites, we don’t do a full scale launch of beta. We internally test till clean, then launch something that is low-bug. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Jarmo Posted March 16, 2018 #1212 Share Posted March 16, 2018 Why would anyone expect to receive something that wasn't sent? Link to comment Share on other sites More sharing options...
TPA2005 Posted March 16, 2018 #1213 Share Posted March 16, 2018 Can anyone else not log in at all yet? I still can't. Link to comment Share on other sites More sharing options...
CapeGal Posted March 16, 2018 #1214 Share Posted March 16, 2018 I follow him on the Site That Cannot Be Named Here and I cannot see this letter......? The last post I see from him is about Symphony. I too think it should have been mailed to all C&A members. I would have never gotten this mea culpa you ah culpa letter if I had not been on Cruise Critic! I for one do not do FB for anyone. I too think that letter should have been sent to EVERY C&A member to their email accts. Supposedly they have our email addresses.:confused::confused::confused: Link to comment Share on other sites More sharing options...
Dixie1337 Posted March 16, 2018 #1215 Share Posted March 16, 2018 I still can't. At least I know I'm not alone! I finally had the idea of logging in to my husband's account, which made the transfer to the new website with seemingly no problems, so at least I have access to everything again (I do the planning, he just shows up). Link to comment Share on other sites More sharing options...
B&J_Pgh Posted March 16, 2018 #1216 Share Posted March 16, 2018 While I agree with you that it should have been mailed to all C&A members, as well as all those being currently booked on a cruise and not a C&A member, I do think this would have been a little overwhelming task for their IT department;p:confused::rolleyes: if they don't think they need to contact their customers when they change their cabin assignment how are we to believe they'd need to do that. Link to comment Share on other sites More sharing options...
Atlantix2000 Posted March 16, 2018 #1217 Share Posted March 16, 2018 I get combining all the "anyone else having trouble with the website?" posts into a single thread but it would be nice if some things stayed separate (like the discussion about the apology letter). I don't really want to skim through 60 pages to see if there's any useful updates. Link to comment Share on other sites More sharing options...
logan25 Posted March 16, 2018 #1218 Share Posted March 16, 2018 I see on the "you know" site where a visitor post requested assistance in accessing her cruise planner and Royal responded with a link. Link to comment Share on other sites More sharing options...
Rare broberts Posted March 16, 2018 #1219 Share Posted March 16, 2018 Beta testing by regular customers is not unusual. Biker, who is a Quicken beta tester and does not get paid to do so. Quite true, Microsoft regularly invites particular customers to help with beta testing product. What the don't do is force every user to act as a tester. More importantly the product they beta test operates for the most part correctly. Only the most obscure of issues need to be sussed out. I have participated in a number of beta tests from various companies. Not a single one failed basic functionality. RCI went live with something that is not even ready for beta testing. Link to comment Share on other sites More sharing options...
DrDani226 Posted March 16, 2018 #1220 Share Posted March 16, 2018 I didn't even start the checkin process for May 27th cruise and it says i am in the middle of it. I didn't even bother checking up on what the mess it. Will deal with in a month when hopefully everything stabilizes. How did you even get to the page to see check-in? The only thing I can access is the cruise planner (on the page where you input your name and reservation number). I cannot see dining preferences, check-in, or anything else that was on the old dashboard. Link to comment Share on other sites More sharing options...
CarpeCerevisi Posted March 16, 2018 #1221 Share Posted March 16, 2018 I acquired a middle name , Patricia, never had a middle name in my life!!. I deleted it and saved the changes but when I went back in it was still there. Oh well. You are going to get an email from Royal Caribbean asking - Could you please legally change your name to include Patricia as a middle name? We feel that this will be the much easier method of reconciling your user information than us doing it on our end. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
grapau27 Posted March 16, 2018 #1222 Share Posted March 16, 2018 I got an email today asking if we wanted 30% off a refreshment package and 25% off excursions on our next cruise. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 16, 2018 #1223 Share Posted March 16, 2018 I´m a very proud member of those 15%:cool: and thanks for the offer, but I have no desire to ever join in to such a nonsense, I value my privacy. I too, am in the 15% and I am hardly on my way to some retirement home. I agree with you on both points, I value my privacy and I pretty much think the entire concept is nonsense. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 16, 2018 #1224 Share Posted March 16, 2018 I got an email today asking if we wanted 30% off a refreshment package and 25% off excursions on our next cruise. I got it too. They seem to have no problem finding my "In box" when they are trying to get me to buy something. Link to comment Share on other sites More sharing options...
bigbeergut Posted March 16, 2018 #1225 Share Posted March 16, 2018 I liked the description of the root cause being passengers had multiple accounts. Do they think people intentionally registered more than once? Perhaps poor IT support over decades has resulted in multiple accounts. Should this really be news to the IT department? Link to comment Share on other sites More sharing options...
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