pcakes122 Posted March 13, 2018 #1 Share Posted March 13, 2018 This may only apply to very few folks, but if it helps even ONE person enjoy their cruise more then it will be worth posting. I have severe mobility issues as a result of rheumatoid arthritis, and I especially have issues with my knees and getting up and down from most chairs/furniture. I cruise with a mobility scooter and a rollator with a very high seat - since most furniture on cruise ships is too low and impossible for me to navigate. If you are familiar with the lounge chairs on suite balconies or in the Haven, you know they have a thin (couple of inches high) cushion on each chair. In the past, in order to use my balcony lounge chair, I have asked the room steward or butler to pile 3 or 4 of the thin cushions on one chair - which kinda worked, but not really great. Anyway, I recently sailed on the Jade and mentioned this ongoing issue to the Access Officer onboard. She sent an email to the Executive Housekeeper, and 24 hours later I had this SPECIALLY MADE cushion delivered to my balcony! The onboard upholsterer created this for me - can you believe that? It is a waterproof fabric ZIPPERED cover over a cushion insert. So, now that they have this cushion on the Jade, I wanted to share this info here in case using this cushion may be able to help someone else better enjoy their cruise! If you are in a suite and need a higher lounge chair - just ask the Access Officer Kat - she will remember the cushion and be able to locate it. By the way, of course I asked for the name of the upholsterer and housekeeping supervisor that were involved in creating this so that - in addition to Vacation Hero cards - I could write a letter to NCL Corporate to commend them. But fate is funny. I needed extra assistance debarking the ship and the concierge assigned a young man to help me. When I saw his name tag - James Layug / Upholsterer - I almost fell over! I was so happy to have the opportunity to thank him personally and express my appreciation. (and yes of course I did for those who are wondering ;)) I truly hope this can help someone else the way it helped me! :D Link to comment Share on other sites More sharing options...
Rare kjquilts Posted March 13, 2018 #2 Share Posted March 13, 2018 That is wonderful service. Thank you for sharing. Link to comment Share on other sites More sharing options...
gmbhardy Posted March 13, 2018 #3 Share Posted March 13, 2018 Great story! Link to comment Share on other sites More sharing options...
casofilia Posted March 13, 2018 #4 Share Posted March 13, 2018 Brilliant, congratulations. I hope that upholsterers on other ships would do that too. Link to comment Share on other sites More sharing options...
Gershep Posted March 13, 2018 #5 Share Posted March 13, 2018 Great story and even better that you got to meet the upholsterer. Link to comment Share on other sites More sharing options...
Sotermarler Posted March 13, 2018 #6 Share Posted March 13, 2018 Awesome! I didn’t even realize they had on board upholsterers. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
gambit57 Posted March 13, 2018 #7 Share Posted March 13, 2018 Excellent! Thank you for this. Link to comment Share on other sites More sharing options...
Motegi Posted March 13, 2018 #8 Share Posted March 13, 2018 Outstanding! Thank you so much for sharing. Link to comment Share on other sites More sharing options...
inspiration100 Posted March 13, 2018 #9 Share Posted March 13, 2018 Love to hear a happy story - thanks for sharing. Link to comment Share on other sites More sharing options...
Rare Keith1010 Posted March 13, 2018 #10 Share Posted March 13, 2018 Thanks for sharing. Keith Link to comment Share on other sites More sharing options...
Molokai-Chuck Posted March 13, 2018 #11 Share Posted March 13, 2018 Amen to this story!:) Link to comment Share on other sites More sharing options...
Oakman58 Posted March 13, 2018 #12 Share Posted March 13, 2018 Great story thanks for sharing. Link to comment Share on other sites More sharing options...
newmexicoNita Posted March 13, 2018 #13 Share Posted March 13, 2018 This may only apply to very few folks, but if it helps even ONE person enjoy their cruise more then it will be worth posting. I have severe mobility issues as a result of rheumatoid arthritis, and I especially have issues with my knees and getting up and down from most chairs/furniture. I cruise with a mobility scooter and a rollator with a very high seat - since most furniture on cruise ships is too low and impossible for me to navigate. If you are familiar with the lounge chairs on suite balconies or in the Haven, you know they have a thin (couple of inches high) cushion on each chair. In the past, in order to use my balcony lounge chair, I have asked the room steward or butler to pile 3 or 4 of the thin cushions on one chair - which kinda worked, but not really great. Anyway, I recently sailed on the Jade and mentioned this ongoing issue to the Access Officer onboard. She sent an email to the Executive Housekeeper, and 24 hours later I had this SPECIALLY MADE cushion delivered to my balcony! The onboard upholsterer created this for me - can you believe that? It is a waterproof fabric ZIPPERED cover over a cushion insert. So, now that they have this cushion on the Jade, I wanted to share this info here in case using this cushion may be able to help someone else better enjoy their cruise! If you are in a suite and need a higher lounge chair - just ask the Access Officer Kat - she will remember the cushion and be able to locate it. By the way, of course I asked for the name of the upholsterer and housekeeping supervisor that were involved in creating this so that - in addition to Vacation Hero cards - I could write a letter to NCL Corporate to commend them. But fate is funny. I needed extra assistance debarking the ship and the concierge assigned a young man to help me. When I saw his name tag - James Layug / Upholsterer - I almost fell over! I was so happy to have the opportunity to thank him personally and express my appreciation. (and yes of course I did for those who are wondering ;)) I truly hope this can help someone else the way it helped me! :D Thanks for sharing.I have attended M&Gs and requested they add some sort of handicapped seating around the pool for those who are physically challenged. The House keeping director has always assured me this would be a good idea. It sounds in some ways, they are listening. Link to comment Share on other sites More sharing options...
HokiePoq Posted March 13, 2018 #14 Share Posted March 13, 2018 Thanks for sharing your story. I didn't know about access officers and the upholsterer is an unsung hero! Folks like these are the people behind the scenes that benefit from the undesignated service charge. Link to comment Share on other sites More sharing options...
samiam0403 Posted March 13, 2018 #15 Share Posted March 13, 2018 What a wonderful story! Thank you for sharing. Link to comment Share on other sites More sharing options...
Shawnino Posted March 13, 2018 #16 Share Posted March 13, 2018 This is great. When I sailed the Jade in 2015 the access officer was brutally useless. So glad to see she was replaced with someone who excels at her job and who built a useful team to help guests. Thanks for posting. Link to comment Share on other sites More sharing options...
bmwnurse Posted March 13, 2018 #17 Share Posted March 13, 2018 This is so great. Thank you for sharing. Link to comment Share on other sites More sharing options...
jdvmd Posted March 13, 2018 #18 Share Posted March 13, 2018 What a wonderful story! Thank you for sharing! Link to comment Share on other sites More sharing options...
NancyL2 Posted March 13, 2018 #19 Share Posted March 13, 2018 What an amazing story! Thank you so much for sharing and I'm so glad you were able to meet the Upholsterer. Link to comment Share on other sites More sharing options...
jaja Posted March 13, 2018 #20 Share Posted March 13, 2018 Great, positive post..thanks for sharing !!! Link to comment Share on other sites More sharing options...
pcakes122 Posted March 13, 2018 Author #21 Share Posted March 13, 2018 Thanks to all for such kind comments! :) I didn't know there were onboard upholsterers, either! And I never thought they would do something as generous as a custom cushion without prompting (I mean, who would even think or dare to ASK for a professional, custom solution like this??) I couldn't believe it. And I was SO happy to get to meet the upholsterer and let him know just what an awesome DIFFERENCE he made in my vacation. Even with the letter I am writing to NCL, I would never have been sure that HE knew that the work he is doing truly touches peoples lives. It was an extra gift to me that I was able to thank him personally. :) Link to comment Share on other sites More sharing options...
jaja Posted March 14, 2018 #22 Share Posted March 14, 2018 Great, positive post..thanks for sharing !!! Forgot to ask OP...who was the ever so kind.. Head of Housekeeping on your cruise ? Link to comment Share on other sites More sharing options...
pcakes122 Posted March 14, 2018 Author #23 Share Posted March 14, 2018 Forgot to ask OP...who was the ever so kind.. Head of Housekeeping on your cruise ? I really should have credited all folks involved in my original post! :) Below are the folks who worked together to make this happen for me (without telling me in advance.) The delivery of the cushion to my stateroom was done as a SURPRISE! :) Access Officer: Katherine (Kat) Quiestas-Kabiling Executive Housekeeper: Christopher Wright Upholstery Team: James Layug and Benjamin Daag And a big shout out to the other "elves" who knew about this but didn't tell me: Concierge: Omar O'Besso Butler: I Putu Suardika Room Steward: Renato Suela (the BEST! :) ) An altogether awesome team that made my first Jade cruise a wonderful experience all around! :) (We shall not speak of the casino LOL) Link to comment Share on other sites More sharing options...
DMH15 Posted March 14, 2018 #24 Share Posted March 14, 2018 Love your story. Thank you so much for sharing. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
mexico8 Posted March 14, 2018 #25 Share Posted March 14, 2018 I really should have credited all folks involved in my original post! :) Below are the folks who worked together to make this happen for me (without telling me in advance.) The delivery of the cushion to my stateroom was done as a SURPRISE! :)Access Officer: Katherine (Kat) Quiestas-Kabiling Executive Housekeeper: Christopher Wright Upholstery Team: James Layug and Benjamin Daag And a big shout out to the other "elves" who knew about this but didn't tell me: Concierge: Omar O'Besso Butler: I Putu Suardika Room Steward: Renato Suela (the BEST! :) ) An altogether awesome team that made my first Jade cruise a wonderful experience all around! :) (We shall not speak of the casino LOL) I have made note of the people involved. Like you I have a bad knee and have a mobility scooter. I will be sailing on the Jade in May for 22 days and will ask for the thicker lounge cushion. It will make my life a whole lot easier. Thank you for the information and for the post.:) Link to comment Share on other sites More sharing options...
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