kelmac Posted May 12, 2018 #101 Share Posted May 12, 2018 Changed password, I was probably entering it wrong, and it is all fine. Correct points from leg 1 of Mariner, all future cruises showing ( even the one just booked onboard), accessed cruise planner and made reservations for entertainment, no issues I can see Sent from my SM-G965U using Tapatalk I changed my password and the site worked for the day, but alas the next day it went back to it's old ways and I can't get in. :confused: Kel Link to comment Share on other sites More sharing options...
Kevin Posted May 12, 2018 #102 Share Posted May 12, 2018 Money. IT departments are rarely fully funded and to make the most of what money they do get they rely heavily on contractors and off shore resources. Contractors, on shore or off shore, have no interest in making code that is easy to maintain, so companies end up with spaghetti crap code. If everyone who was butt hurt over website woes would voluntarily pay an extra $1000 per person per cruise, the web page could function better. Link to comment Share on other sites More sharing options...
John Reid Posted May 12, 2018 #103 Share Posted May 12, 2018 It is the most difficult, inaccurate, and inconsistent business website I have ever used. Link to comment Share on other sites More sharing options...
estrawn Posted May 12, 2018 #104 Share Posted May 12, 2018 I have been able to log in and do some basic things like Cruise Planner, edocs, check in, etc but what I have found all along is that there are several functions from the old website that I can't find. Things like records of what I have paid toward futute cruises, cruise itineraries and maps, etc. Has anyone else seen these pages? Am I doing something wrong? I've clicked on everything that's clickable on the new site and can't get to this type of info Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted May 12, 2018 #105 Share Posted May 12, 2018 I have been able to log in and do some basic things like Cruise Planner, edocs, check in, etc but what I have found all along is that there are several functions from the old website that I can't find. Things like records of what I have paid toward futute cruises, cruise itineraries and maps, etc. Has anyone else seen these pages? Am I doing something wrong? I've clicked on everything that's clickable on the new site and can't get to this type of info Based on a round table with Millie from C&A, they are working on the more pressing needs first. Things like cruise planner and SetSail. Sent from my SM-G965U using Tapatalk Link to comment Share on other sites More sharing options...
BillB48 Posted May 12, 2018 #106 Share Posted May 12, 2018 My last cruise is showing in my past cruises but it did not get added to my point total in the "new" website. If I go in thru the back door the points are showing up there so I guess everything is okay I am having the same issue, but I don't know where the back door is, what do you do to get in the back door? Link to comment Share on other sites More sharing options...
dillie Posted May 12, 2018 #107 Share Posted May 12, 2018 Having same problem sooooo annoying!. The thing my family & I are finding Is we can’t add our new Reservation. We are in the UK & every time we go to put in the new reservation it sends us to the US site, we had to sign up again & have new passwords. But it’s still not right it’s gone back to original password. We have a cruise booked for July which is in my planner but the new cruise for June will not show at all in My Cruises. So in the week I called Royal Caribbean omg I was so annoyed the person I spoke to was so obnoxious & didn’t believe me when I said there was a problem & said I was not using the website right & people in the UK have always used the US site which obviously isn’t the case. I wrote to customer services who forwarded my complaint to a new email set up in the uk for online complaints with online issues with cruise planner but as yet I’ve not heard anything. So hoping the issue is sorted ASAP. Link to comment Share on other sites More sharing options...
mkmom514 Posted May 12, 2018 #108 Share Posted May 12, 2018 Ever since they changed the website I can't find the stuff I'm looking for. Where do you find your onboard preferences? Where do you link a reservation? Etc., etc., etc. Link to comment Share on other sites More sharing options...
Retired LEO Posted May 13, 2018 #109 Share Posted May 13, 2018 Ever since they changed the website I can't find the stuff I'm looking for. Where do you find your onboard preferences? Where do you link a reservation? Etc., etc., etc.You have call to take care of it Sent from my SM-G955U using Forums mobile app Link to comment Share on other sites More sharing options...
Big_G Posted May 13, 2018 #110 Share Posted May 13, 2018 My log-in problems on Adventure ended when we docked in Bayonne and I turned off airplane mode. Go figure. Link to comment Share on other sites More sharing options...
retiredgram Posted May 13, 2018 #111 Share Posted May 13, 2018 Ever since they changed the website I can't find the stuff I'm looking for. Where do you find your onboard preferences? Where do you link a reservation? Etc., etc., etc.I assume you have to call. All because of the new and improved user friendly web site. Sent from my Moto E (4) using Forums mobile app Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 13, 2018 #112 Share Posted May 13, 2018 I'm afraid to set up a log in and password. I'm D+ and so many D+s have their status come up as Pre-Gold. They can get Crown and Anchor to fix but it is easier to call and book entertainment etc. I have heard that the website may start to work properly in July. Link to comment Share on other sites More sharing options...
Ashland Posted May 13, 2018 #113 Share Posted May 13, 2018 I'm afraid to set up a log in and password. I'm D+ and so many D+s have their status come up as Pre-Gold. They can get Crown and Anchor to fix but it is easier to call and book entertainment etc. I have heard that the website may start to work properly in July. July of what year :confused::D Link to comment Share on other sites More sharing options...
nhraformula00 Posted May 13, 2018 #114 Share Posted May 13, 2018 Neighbor of mine has traveled many cruise lines and has a cruise booked the end of this month on Harmony. Told me the other day that R.C. website is the worst he has ever been on. Link to comment Share on other sites More sharing options...
ndabunka Posted May 13, 2018 #115 Share Posted May 13, 2018 Website is probably being run by the CEO's nephew..LOL Link to comment Share on other sites More sharing options...
mike123abc Posted May 13, 2018 #116 Share Posted May 13, 2018 Based on a round table with Millie from C&A, they are working on the more pressing needs first. Things like cruise planner and SetSail. Given that they have had a web site for years, they should have kept the old site working until they took care of the pressing needs. Millie is just covering for a poor decision of rolling out the website before it was ready. Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 14, 2018 #117 Share Posted May 14, 2018 July of what year :confused::D I think RCI is hoping we will believe 2018 but who knows Link to comment Share on other sites More sharing options...
spanner14 Posted May 14, 2018 #118 Share Posted May 14, 2018 It's truly shocking. Every time I try to log into my C&A account I get "cannot locate that member number. Please try again." Can't see my past cruises or even search for a new one from my account. Link to comment Share on other sites More sharing options...
bouhunter Posted May 14, 2018 #119 Share Posted May 14, 2018 I have heard that the website may start to work properly in July. I doubt it. But even if it did, they'd likely roll out a new improved non-working version in September...... Link to comment Share on other sites More sharing options...
Kfamilycruise Posted May 15, 2018 #120 Share Posted May 15, 2018 We keep getting the 30% email about buying packages pre-cruise. I've tried in Safari, Firefox and Google Chrome and on all 3 after putting in last name, booking number, cruise date and ship, I keep getting the same error -- it says error locking the cruise documentation. I've already checked in for the cruise -- and would really like to purchase the Internet pre-cruise so I can get the discount. Can I call to get the discounted price? Any suggestions? TIA Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 15, 2018 #121 Share Posted May 15, 2018 We keep getting the 30% email about buying packages pre-cruise. I've tried in Safari, Firefox and Google Chrome and on all 3 after putting in last name, booking number, cruise date and ship, I keep getting the same error -- it says error locking the cruise documentation. I've already checked in for the cruise -- and would really like to purchase the Internet pre-cruise so I can get the discount. Can I call to get the discounted price? Any suggestions? TIA Yes, you can call. Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 15, 2018 #122 Share Posted May 15, 2018 Don’t expect to get 30% off. It’s Royals new math where a discount isn’t really a didpscount. Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 15, 2018 #123 Share Posted May 15, 2018 It's truly shocking. Every time I try to log into my C&A account I get "cannot locate that member number. Please try again." Can't see my past cruises or even search for a new one from my account. Sounds like website is getting worse. Link to comment Share on other sites More sharing options...
Cruisingcab Posted May 15, 2018 #124 Share Posted May 15, 2018 Their website can't get any worse. I cannot tell you how many hours I have wasted on RCCL website and accomplished nothing. It is such a shame that a company the size of RCCL cannot hire someone to fix this mess. Link to comment Share on other sites More sharing options...
Rare mcatmcat Posted May 15, 2018 #125 Share Posted May 15, 2018 Even to book a cruise it’s a waste of time. I’m looking at a cruise in November that I can’t book I click “ select and continue” and send me to the main page Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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