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Ensure any Compensation credit is refunded

South West Traveller
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South West Traveller

South West Traveller

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We had two consecutive cruises booked in May, but I could not travel for first through ill health, wife had to travel alone, and I joined for the second one.

 

Part of our invoice included a credit for compensation due to poor experience on two cruises on Independence of the Seas in 2017. Obviously I did not get the benefit of the compensation as it was deducted from first cruise invoice. Insurers will not deal with it, and RCI have informed me that I have just lost the benefit of it through cancellation.

 

I am looking at the legality of this, since I believe that they should have to physically return the money, not just credit it against a future cruise, WHICH you may never take.

 

Take my advice insist on an actual refund, or refuse to travel with them again.

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reallyitsmema

reallyitsmema

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We had two consecutive cruises booked in May, but I could not travel for first through ill health, wife had to travel alone, and I joined for the second one.

 

Part of our invoice included a credit for compensation due to poor experience on two cruises on Independence of the Seas in 2017. Obviously I did not get the benefit of the compensation as it was deducted from first cruise invoice. Insurers will not deal with it, and RCI have informed me that I have just lost the benefit of it through cancellation.

 

I am looking at the legality of this, since I believe that they should have to physically return the money, not just credit it against a future cruise, WHICH you may never take.

 

Take my advice insist on an actual refund, or refuse to travel with them again.

 

What about the legality of asking a doctor to sign your insurance claim when you didn't even see them?

 

https://boards.cruisecritic.com/showpost.php?p=56699433&postcount=1

 

 

Do not use any Insurers who use Travel Claims Services Ltd. to handle their claims.

 

I was booked on two consecutive cruises, made the second one, wife travelled on her own for first. At last minute towards end of viral infection I suffered indescribable pain in the rib and back area, reported it but could not get to GP surgery as I was stuck in bed. Would not have made any difference as would have needed x-ray or scan to diagnose.

 

Policy was taken out through Insure4Travel, but many companies use this claims company. It is because although my GP completed the claim form, he could not say he saw me to validate my decision not to travel; by his own admission he would have had to take my word for it anyway.

 

Diabolical decision not to pay out, typical of insurers looking for any way out.

 

Before you take out insurance investigate the claims assessors and avoid this outfit.

 

 

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gerif

gerif

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So, let me see if I understand. You received a credit toward a future cruise due to some issue with a prior cruise. I’m thinking that a cash payment would not have been an option at all. You applied this credit toward a cruise which your wife actually did take (she actually went on a cruise leaving you bedridden and unable to even get to a doctor, seriously?). You never did go to a doctor but expect the insurance company to give you a complete payout for the missed portion of your cruise? Lots of luck getting an attorney who won’t laugh you out of the office.

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South West Traveller

South West Traveller

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One point is that the previous compensation was for two people, so in essence only half of it was used. I agree that the full amount is not returnable.

 

Second point is that my GP signed a claim form detailing the times he saw me during the previous month, stating an unknown condition. He could not claim to have seen me after the damage occurred to my rib area, although he did weeks later. So how is that illegal?

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BND

BND

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One point is that the previous compensation was for two people, so in essence only half of it was used. I agree that the full amount is not returnable.

 

Second point is that my GP signed a claim form detailing the times he saw me during the previous month, stating an unknown condition. He could not claim to have seen me after the damage occurred to my rib area, although he did weeks later. So how is that illegal?

 

Any compensation we've received for an issue has been applied as OBC and we've had it happen at least twice. It should be applied to the cabin. Also, once she sailed, both parties basically fulfilled their contract for that cruise. Also, love to know how much we're talking about. There's all kinds of legal language surrounding sales, credits, fares, taxes etc. Insurance covers the actual cost you paid. Any credit such as OBC isn't covered. You can dislike it all you want, but they will refund what you paid minus anything received from the cruiseline itself. The fact RCI is willing to credit towards a future cruise is standard practice and probably covered somewhere in the contract. Read it and let us know.:D

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South West Traveller

South West Traveller

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Busted!

 

OP is never at fault.

 

Do not demonise me as a con artist when you do not know me. Actually I am first to accept my own errors, but in this case I am asking for some common sense. Where was the benefit to me in missing the cruise, even if I had been capable of attending doctor's surgery, they would still have had to accept 'my word' or dismiss it without proof.

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TEXASMUNK

TEXASMUNK

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Hopefully, the OP is not looking for positive reviews he can print an bring to a lawyer. Not gonna happen. There is but one document involved...the contract he agreed to when he purchase the cruise. End of story.

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South West Traveller

South West Traveller

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Any compensation we've received for an issue has been applied as OBC and we've had it happen at least twice. It should be applied to the cabin. Also, once she sailed, both parties basically fulfilled their contract for that cruise. Also, love to know how much we're talking about. There's all kinds of legal language surrounding sales, credits, fares, taxes etc. Insurance covers the actual cost you paid. Any credit such as OBC isn't covered. You can dislike it all you want, but they will refund what you paid minus anything received from the cruiseline itself. The fact RCI is willing to credit towards a future cruise is standard practice and probably covered somewhere in the contract. Read it and let us know.:D

 

Yes but both clients did not travel. The legality is shared compensation for 2 people, and in this case only one got any benefit. This is a typical example of why cruise lines should have to fall in line with other industries, and make refunds not offer credits.

 

I have no problem at all with your other comment, and as RCI claim not to refund anything when cancellation is so close then why would they refund anything? If they do then I would be first to let insurers know, but would want to know why.

 

With regards to 'my portion of the compensation', we are actually talking about £325. So in essence this is not about money, but about the principle of how they operate.

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Livelikeagypsy

Livelikeagypsy

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Do not demonise me as a con artist when you do not know me. Actually I am first to accept my own errors, but in this case I am asking for some common sense. Where was the benefit to me in missing the cruise, even if I had been capable of attending doctor's surgery, they would still have had to accept 'my word' or dismiss it without proof.

 

I didn't say you were a con artist, don't put words in my mouth. Your GP could have gotten into MAJOR trouble for lying. Go ahead and get him in trouble if you continue this.

 

I just feel you need to do some self reflection for the real problem here.

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smplybcause

smplybcause

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There's plenty of industries that don't offer refunds and only offer credits! It's not unique to the cruise industry.

 

As for not giving you your credit back, that's just not logical. You were past the point where you would have gotten a refund of any kind for the cruise. Why would your credit be treated any different than the cash you paid?

 

Sent from my SM-G960U using Tapatalk

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South West Traveller

South West Traveller

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There's plenty of industries that don't offer refunds and only offer credits! It's not unique to the cruise industry.

 

As for not giving you your credit back, that's just not logical. You were past the point where you would have gotten a refund of any kind for the cruise. Why would your credit be treated any different than the cash you paid?

 

Sent from my SM-G960U using Tapatalk

 

By offering the 'refund/credit' they accepted that the service I received last year was not up to the standard paid for. IMAO they have no right to determine that any such refund needs to be used within a specific timescale; indeed I do not think they are legally entitled to hold such monies, even though as you say it may be a common practice. Most of us accept it because it will make no difference, but then if circumstances change that person is entitled to reimbursement.

 

Could I also clarify a previous misconception on this thread, this credit did not form part of OBC, since it was shown as a reduction on the final invoice before payment. You do not see OBC as a credit on payment invoices.

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smplybcause

smplybcause

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By offering the 'refund/credit' they accepted that the service I received last year was not up to the standard paid for. IMAO they have no right to determine that any such refund needs to be used within a specific timescale; indeed I do not think they are legally entitled to hold such monies, even though as you say it may be a common practice. Most of us accept it because it will make no difference, but then if circumstances change that person is entitled to reimbursement.

 

Could I also clarify a previous misconception on this thread, this credit did not form part of OBC, since it was shown as a reduction on the final invoice before payment. You do not see OBC as a credit on payment invoices.

And when you accepted the credit as compensation you also accepted the terms and conditions that came with it. If you didn't like the terms you could have tried for different compensation.

 

Sent from my SM-G960U using Tapatalk

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Bloodgem

Bloodgem

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You really lost me at too sick and in pain to visit a doctor. Happened to my DH a few weeks ago. I called 911 and had him physically taken to the emergency room where he could get treatment. Still don’t understand your wife’s mentality in going off on a cruise and leaving you in such condition. Something just doesn’t ring true. Don’t know anything about UK law, but do have 45 years’ experience in US law (which is where you would need to sue, and I can tell you now you would have no prayer of collecting).

My I point out that if OP could not get to his GP's surgery. OP could have requested a home visit.

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gatour

gatour

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If I understand this correctly you were given OBC from some type of complaint during a previous cruise. If so this was probably not legally or contractuaraly required. It was a good faith effort to appease you.

 

A corrally would be dining at a restaurant and not satisfied by the service. The restaurant may offer to comp you a drink, or perhaps future discount, but they are not required to do so.

 

RCCL offered you OBC, with the some fine print about when/how you can use it. You did not fullfil your side of the contract so they have no legal obligation to extend the OBC.

 

While it would be nice that they would extend it, I think you are tilting at windmills

 

It is well within your right to "boycott" RCCL, but I think you are tilting at windmills.

 

There are certain business that I boycott for personal reasons. Do I think they are concerned about my boycott or other people, NO. But I can sleep at night with a bit of satisfaction.

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Toofarfromthesea

Toofarfromthesea

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The real problem was LIFE. Not always practical to get to surgery, or indeed definitive results of tests in time. The Insurers really need to look at any benefit that a claimant would get from a claim. I proved that I was intent in minimising any loss to everyone concerned. These things do not always fall into nice neat packages.

 

Not quite sure why you think I was expecting GP to lie, he had no way of validating my condition, but AS I SAID even if he had seen me he would either have taken my word for it, or not.

 

Really? GPs, where you are, don't do examinations and tests? They just uncritically rely on what the patient tells them? Not mine.

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