Crew does nothing to stop bad behavior

[Mythbuster]

We were on the Summit last week and as usual encountered passengers acting badly. What we did notice is how the staff/crew sat by allowing the bad behavior.

 

 

The worst of the 3 occasions was on day 1 - we were entering the Luminae for lunch. We were being escorted to a table by the window, the waiter had pulled out a chair for my wife and before she could be seated, a large man rushed passed the maitre'd, nearly hitting my wife (he did not touch her or he would have started his cruise in the Hudson Bay), he sat down at the other chair at the table and declared..."This is MY table, we always sit here". The maitre'd and waiter said nothing to the rude man and quickly moved us to another table.

 

 

There were at least 2 other occasions where a passenger was acting badly in front of crew and nothing was said. Are they being told to not get involved and let the passengers settle their own conflicts?

[Orator]

We were on the Summit last week and as usual encountered passengers acting badly. What we did notice is how the staff/crew sat by allowing the bad behavior.

 

 

The worst of the 3 occasions was on day 1 - we were entering the Luminae for lunch. We were being escorted to a table by the window, the waiter had pulled out a chair for my wife and before she could be seated, a large man rushed passed the maitre'd, nearly hitting my wife (he did not touch her or he would have started his cruise in the Hudson Bay), he sat down at the other chair at the table and declared..."This is MY table, we always sit here". The maitre'd and waiter said nothing to the rude man and quickly moved us to another table.

 

 

There were at least 2 other occasions where a passenger was acting badly in front of crew and nothing was said. Are they being told to not get involved and let the passengers settle their own conflicts?

No excuse for the behavior of the rude passenger. HE should have moved to another table, but we don't know the entire story. Did this passenger specifically request this table in advance? We don't know! The crew member perhaps didn't take action because he felt that this particular passenger could cause a problem. We don't know! All we do know is that this passenger was rude and inconsiderate, or he just overreacted when he saw someone being seated at "his" table.

[Mythbuster]

No excuse for the behavior of the rude passenger. HE should have moved to another table, but we don't know the entire story. Did this passenger specifically request this table in advance? We don't know! The crew member perhaps didn't take action because he felt that this particular passenger could cause a problem. We don't know! All we do know is that this passenger was rude and inconsiderate, or he just overreacted when he saw someone being seated at "his" table.

 

Later I did ask the maitre'd if he reserved the table and he said they do not reserve tables in the Luminae. He told the man he could/would not hold the table. He was always the 1st in line every day including the last morning for breakfast. The maitre'd tried to sit us next to them one evening and we politely asked for another table, staring at the man while asking;).

[Orator]

Later I did ask the maitre'd if he reserved the table and he said they do not reserve tables in the Luminae. He told the man he could/would not hold the table. He was always the 1st in line every day including the last morning for breakfast. The maitre'd tried to sit us next to them one evening and we politely asked for another table, staring at the man while asking;).

Sounds like HE has a problem and it will still be with him when the cruise ends.

[cruisestitch]

The crew really can’t do much to stop bad behavior. They can only try to keep that rudeness from affecting other passengers. Being confrontational would have only escalated it. Ducking the argument was probably the wise thing to do.

[39august]

Sounds like a reasonable thing to do. As long as there were tables available, that is what I would have wanted. Why start an argument with a rude person? Best to ignore and go about your business.Now if that was the only table available, that is another story

[cachouonacruise]

I find it surprising and interesting at the same time, that people that can afford the luxury of a suite and Luminae, can also unfortunately, afford to be rude. I once thought, that luxury and prestige meant also class and honor. I guess it is not always true.

 

I hope OP that you were able to enjoy your cruise anyway!

 

 

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[cdnmr]

Later I did ask the maitre'd if he reserved the table and he said they do not reserve tables in the Luminae. He told the man he could/would not hold the table. He was always the 1st in line every day including the last morning for breakfast. The maitre'd tried to sit us next to them one evening and we politely asked for another table, staring at the man while asking;).

 

 

Good for you giving him a good staring. Bet he's learned his lesson.

 

You should have forced him to another table the first time. Those people will try to get away with crap as long as others put up with it.

[BNBR]

Reminds me of a cruise earlier this year on NCL Escape. We were sitting at a nice table at Cagneys Steakhouse. A couple is being seated at a table near us, and the man just goes off on the hostess, demanding a manager, because he had spent 45 minutes on the phone (seriously) the day before requesting a table with a view of the aft, and it was very important to him. Apparently, his attire wasn't, as he showed up in his finest cargo shorts.

 

People are weird, and obnoxious. Just roll with it :)

[Hydrokitty]

I find it surprising and interesting at the same time, that people that can afford the luxury of a suite and Luminae, can also unfortunately, afford to be rude. I once thought, that luxury and prestige meant also class and honor. I guess it is not always true.

 

I hope OP that you were able to enjoy your cruise anyway!

 

 

 

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Sadly, some of the rudest and crudest are also the wealthiest. Spending a lot of time in NYC I have met homeless people who were polite and kind and I have met wealthy people who seem to think that because of WHO they are, everyone else should step aside until THEY have what they want.. Proves the old adage about wealth not meaning class!

[vulcan1971]

Bingo! Wealth cannot buy you class or manners.

 

 

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[Z'Loth]

Actions have consequences. Sometimes, those consequences are unplanned, unintended, and unexpected.

[Fish Lover]

. I once thought, that luxury and prestige meant also class and honor.

 

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One would think so, but more times than not this is not the case. By the same token, some of the classiest people I have ever met are of very limited means.

[keithm]

We were on the Summit last week and as usual encountered passengers acting badly. What we did notice is how the staff/crew sat by allowing the bad behavior.

 

 

The worst of the 3 occasions was on day 1 - we were entering the Luminae for lunch. We were being escorted to a table by the window, the waiter had pulled out a chair for my wife and before she could be seated, a large man rushed passed the maitre'd, nearly hitting my wife (he did not touch her or he would have started his cruise in the Hudson Bay), he sat down at the other chair at the table and declared..."This is MY table, we always sit here". The maitre'd and waiter said nothing to the rude man and quickly moved us to another table.

 

 

There were at least 2 other occasions where a passenger was acting badly in front of crew and nothing was said. Are they being told to not get involved and let the passengers settle their own conflicts?

Personally, I would have gotten right in that pig's face & said get the hell out of that chair! I'm not at all afraid to stand up to evil & that's what that pig was.

[NLH Arizona]

Personally, I would have gotten right in that pig's face & said get the hell out of that chair! I'm not at all afraid to stand up to evil & that's what that pig was.

I would have probably sat down in the open chair and told him that I'm sure we will have an enjoyable dinner together. Being a woman, I doubt he would have done anything other than get up.

[keithm]

Good for you giving him a good staring. Bet he's learned his lesson.

 

You should have forced him to another table the first time. Those people will try to get away with crap as long as others put up with it.

Absolutely right! I've had my share of cruise scum & I don't back off from them. This is what they don't expect. When you hold your ground, you'd be surprised at how fast they back down! If the staff had moved us like that & we were later to be seated next to them on a different occasion, I'd simply say, We don't want to be seated next to filth, thank you!

[keithm]

The crew really can’t do much to stop bad behavior. They can only try to keep that rudeness from affecting other passengers. Being confrontational would have only escalated it. Ducking the argument was probably the wise thing to do.

Ducking the argument helped lead to WW2. If people had the B###s to stand up for their rights, there would be a lot less bullying done. You may wish to cower & avoid arguments when bullied, some of us however, will not. I was bullied as a kid. I won't ever let it happen to me as an adult.

[jasm8449]

That Luminae guest should have been reported by the staff to their superiors. Then the Hotel Director should have let him know that any further similar behavior will result in him being escorted off the ship at the next port.

 

 

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[warmwinds]

I would have probably sat down in the open chair and told him that I'm sure we will have an enjoyable dinner together. Being a woman, I doubt he would have done anything other than get up.

 

I was thinking the same thing.

 

But in fairness to the crew, they are between a rock and a hard place. Especially on a cruise, a captive tub. Even though I would want to punch his ugly face, just relax and take the (second best) table in the room.

 

Which has me really worried now since our first suite is going to be on Summit next year. :eek:

[bigbeergut]

We were on the Summit last week and as usual encountered passengers acting badly. What we did notice is how the staff/crew sat by allowing the bad behavior.

 

 

The worst of the 3 occasions was on day 1 - we were entering the Luminae for lunch. We were being escorted to a table by the window, the waiter had pulled out a chair for my wife and before she could be seated, a large man rushed passed the maitre'd, nearly hitting my wife (he did not touch her or he would have started his cruise in the Hudson Bay), he sat down at the other chair at the table and declared..."This is MY table, we always sit here". The maitre'd and waiter said nothing to the rude man and quickly moved us to another table.

 

 

There were at least 2 other occasions where a passenger was acting badly in front of crew and nothing was said. Are they being told to not get involved and let the passengers settle their own conflicts?

 

I'm sorry that you encountered this jerk, but if this is the worst thing that happened I think you were lucky.

[tallnthensome]

Not the crews fault but I would have put that guy in his place ..... or on the floor. Don't let people push you around. I wonder what else this clown got away with on board towards other passengers. He'll continue to act like this until he meets his match.

[Mythbuster]

I was thinking the same thing.

 

But in fairness to the crew, they are between a rock and a hard place. Especially on a cruise, a captive tub. Even though I would want to punch his ugly face, just relax and take the (second best) table in the room.

 

Which has me really worried now since our first suite is going to be on Summit next year. :eek:

 

I like the suggestion of sitting in the open chair but the fact is that table was really no better than any of the other window tables, so making a scene was not worth starting off a cruise in a fight. It was literally the 1st hour on the ship. I do wish I had pursued having someone speak to the passenger but I really doubt anything would have happened. My point was this is only 1 of 3 memorable events where bad behavior was not addressed.

[GUT2407]

The problem is two fold.

 

Senior management don’t back the crew and a bad review can destroy their career.

 

They rely on tips for much of their income.

 

What do you think happens to their reviews and tips from that bloke, if they stand up to people like that?

[George C]

Not the crews fault but I would have put that guy in his place ..... or on the floor. Don't let people push you around. I wonder what else this clown got away with on board towards other passengers. He'll continue to act like this until he meets his match.

 

I am with you, would love to put my size 15 shoe in a very uncomfortable place for him.

[cruisestitch]

But also consider, if the guy turned violent, or even menacing, the situation can quickly get out of hand, especially if he had been drinking. Even defending yourself can get you ejected from the ship. What a way to ruin a vacation, there are cameras in most public areas and it could probably be determined who swung first but either way, there’s a lot of hassle. Sometimes discretion IS the better part of valor.