Jump to content
Cruise Critic Community

Princess website still down?

CanICruiseSoonPlease

By CanICruiseSoonPlease,
in Princess Cruises

 Share

Recommended Posts

msmoger

msmoger

Posted
Posted
1 hour ago, capriccio said:

Safari on my home laptop.  No problems.  I too, never saw the 'new' version.

 

52 minutes ago, Grammyluvs said:

My Mac computer does not recognize the Princess website. I have to use laptop and iPad. Really strange

I also have a Mac and was having issues.  It took me a while to figure out how, but one I cleared out my cache for the Princess website, everything worked again.  The procedure is not all that intuitive, in my opinion, but try this.

 

Click on the Safari menu.  Click on Preferences.  Click on Privacy.  Click the "Manage Website Data" button.  It may take a while for all of the websites to load.  Once they load, scroll down to Princess.com and click the "Remove" button and you're done.

 

Link to comment
Share on other sites
Daniel A

Daniel A

Posted
Posted
1 hour ago, chamima said:

I'm on a MacBook and haven't been able to access for at least a week!

And we are leaving for a cruise next week! 😱

If you need to get into your personalizer, I suggest you find a PC to access Princess.  It does seem to be a problem with Apple.  Good luck and enjoy your cruise!

Link to comment
Share on other sites
dog

dog

Posted
Posted

I can get in to my personaliser today, couldn't past few days, but still unable to fill in or change anything: passport info, ,etc. I am using 2 macs/firefox. Never had problems prior to this in last couple of weeks.

Link to comment
Share on other sites
chamima

chamima

Posted
Posted
1 hour ago, Daniel A said:

If you need to get into your personalizer, I suggest you find a PC to access Princess.  It does seem to be a problem with Apple.  Good luck and enjoy your cruise!

 

Works fine from my iPhone. 

Ill try clearing my cookies on the Mac. 

Link to comment
Share on other sites
RobynHenry

RobynHenry

Posted
Posted
1 hour ago, msmoger said:

Click on the Safari menu.  Click on Preferences.  Click on Privacy.  Click the "Manage Website Data" button.  It may take a while for all of the websites to load.  Once they load, scroll down to Princess.com and click the "Remove" button and you're done.

 

 

THANK YOU msmoger !!   Worked like a charm .     Lea 

Link to comment
Share on other sites
chamima

chamima

Posted
Posted (edited)
12 minutes ago, TriumphGuy said:

I'm on a MacBook Air, no problem here, but I use Chrome and Firefox. Sounds like an issue with Safari not clearing out cached websites in a timely manner. 

I use Firefox - not Safari.

 

 

EDIT: It's working again!

Edited by chamima
Link to comment
Share on other sites
dog

dog

Posted
Posted
5 hours ago, msmoger said:

 

I also have a Mac and was having issues.  It took me a while to figure out how, but one I cleared out my cache for the Princess website, everything worked again.  The procedure is not all that intuitive, in my opinion, but try this.

 

Click on the Safari menu.  Click on Preferences.  Click on Privacy.  Click the "Manage Website Data" button.  It may take a while for all of the websites to load.  Once they load, scroll down to Princess.com and click the "Remove" button and you're done.

THANKS- worked like a charm on my macbook pro just now!

Link to comment
Share on other sites
floridalover5623

floridalover5623

Posted
Posted
14 hours ago, TriumphGuy said:

I'm on a MacBook Air, no problem here, but I use Chrome and Firefox. Sounds like an issue with Safari not clearing out cached websites in a timely manner. 

Cookies was the problem with my Chrome browser yesterday. One of my computers had to be cleared before displaying anything from Princess. 

Link to comment
Share on other sites
  • 11 months later...
BabyDoc1964

BabyDoc1964

Posted
Posted

I have been unable to log in using my Chrome browser for the past two days (and get a page from Princess mentioning Technical Difficulties).  I just tried my Microsoft Edge browser two minutes ago and it works fine (and Chrome still doesn't work)... Looks like an issue with Chrome...

Link to comment
Share on other sites
Ombud

Ombud

Posted
Posted (edited)

Confused 😶

 

I'm trying to decide if I should book a B2B or as 1 voyage. 2 cruises is cheaper than 1. But the site says pricing not available.  Rooms were available yesterday. So I go to check a 2nd then 3rd then 4th and they all say 'PRICING NOT AVAILABLE.' Anyone know why?

 

No problem getting to my personalizer just problem getting another cruise

Edited by Ombud
Link to comment
Share on other sites
Rick&Jeannie "Live from...." Rare

Rick&Jeannie

Posted
Posted

I was having the issue that everybody else has been reporting.  It appears that Princess performed some type of webpage update which altered the information that is stored in cookies OR changed a couple of key loading pages.  Once I cleared BOTH cookies and cached pages (with Chrome) I was able to login just fine.  Note: the front page that loads looked RADICALLY different than what had been loading (for me) before I cleared cached pages.  Their coding gurus appear to have made some assumptions that don't fly in all circumstances.  This might explain why some people have no issues with one or more browsers and/or devices.  Settings on different devices and browsers (especially in regards to cookies) can make all the difference!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...