Longstockingpippi1 Posted March 7, 2019 #1 Share Posted March 7, 2019 I have cancelled some NCL cruises in the past 3 years ( maybe 8 of them). I'm sure many people have done it, no big deal. So when I called NCL last night to inquire about cabins on April sailings the female agent says "I see you have made alot of cancellations, do you have anything to say for yourself". What?! Did I just hear this lady right?! So I said "No". Then she went on to provide me with the answers to my questions. I thought No was the rudest thing I could say to her, so I left it at that. Anyone else encounter the interrogator agent? Pippi Link to comment Share on other sites More sharing options...
roger001 Posted March 7, 2019 #2 Share Posted March 7, 2019 Sorry...nothing to do with the question. But..wow, eight in three years. That averages about 3 a year you've had to cancel. Just out of curiosity, how many did you get to keep and go on? Your personal schedule must be worse than mine. I've cruised 22 times but had to cancel 3 others and hated that. Link to comment Share on other sites More sharing options...
thetaro Posted March 7, 2019 #3 Share Posted March 7, 2019 What's NCL thinking? They offer $50 down deposit and they continue to raise price across the board. People are going to put down as many booking as possible and cancel down the road. 6 Link to comment Share on other sites More sharing options...
spanishguy1970 Posted March 7, 2019 #4 Share Posted March 7, 2019 wow wow wow, how rude. My answer would have been is none of your business, i have a busy schedule. Or, you could have said i have found cheaper and better deals with other cruise lines :-), i just think is rude... 4 Link to comment Share on other sites More sharing options...
mjkacmom Posted March 7, 2019 #5 Share Posted March 7, 2019 I would’ve just laughed, I’m sure she wasn’t seriously reprimanding you. 4 Link to comment Share on other sites More sharing options...
Rare FitchburgWIFamily Posted March 7, 2019 #6 Share Posted March 7, 2019 Wow. I think I would have said "Did you forget to press mute before you asked that question?" 1 Link to comment Share on other sites More sharing options...
Rare Peachypooh Posted March 7, 2019 #7 Share Posted March 7, 2019 I was questioned once when I had to cancel two Alaska cruises. But it wasn't when I was trying to make another reservation. I actually had someone call me up and ask me when I would be ready to cruise as I had cancelled twice. I just told them the truth....both times either myself or a family member became ill and that I would call to reschedule. I have taken numerous cruises with them since that call but truth be told I was a little taken aback. Link to comment Share on other sites More sharing options...
Son of a son of a ... Posted March 7, 2019 #8 Share Posted March 7, 2019 NCL call center customer service stinks. It leaves a bad taste in the mouth and only puts more stress on the ship’s staff who have to deal with it. Link to comment Share on other sites More sharing options...
Longstockingpippi1 Posted March 7, 2019 Author #9 Share Posted March 7, 2019 Well maybe she thought I was going to beg forgiveness, so I just said "No" curtly and moved on with the phone call. And Roger001 yeah it's been tough, but since I retired in Oct. hopefully my track record will improve....LOL! 1 Link to comment Share on other sites More sharing options...
FLAHAM Posted March 8, 2019 #10 Share Posted March 8, 2019 Have you sailed on many NCL cruises during that period? Link to comment Share on other sites More sharing options...
victory2020 Posted March 8, 2019 #11 Share Posted March 8, 2019 Sounds like she was just trying to be funny. I've said things like that to customers sometimes. 5 Link to comment Share on other sites More sharing options...
sfaaa Posted March 8, 2019 #12 Share Posted March 8, 2019 My answer to such question would be Because I Can. Link to comment Share on other sites More sharing options...
Heather1972 Posted March 8, 2019 #13 Share Posted March 8, 2019 I would have hung up on her. Link to comment Share on other sites More sharing options...
Captain Amazing Posted March 8, 2019 #14 Share Posted March 8, 2019 I assume, the agent figured that, since you had canceled eight cruises in the past three years, there might have been some sort of problem that led to you repeatedly cancelling booked cruises. I can understand her asking about it, even if it sounds like she didn't do it the most diplomatically. Link to comment Share on other sites More sharing options...
Rare PTC DAWG Posted March 8, 2019 #15 Share Posted March 8, 2019 (edited) 1 hour ago, victory2020 said: Sounds like she was just trying to be funny. I've said things like that to customers sometimes. That would be thought too...but I’m not easily triggered. Edited March 8, 2019 by PTC DAWG 1 Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted March 8, 2019 #16 Share Posted March 8, 2019 This is probably the reason some lines have gone to non-refundable deposits Sent from my SM-N950U using Tapatalk 4 Link to comment Share on other sites More sharing options...
Budget Queen Posted March 8, 2019 #17 Share Posted March 8, 2019 6 hours ago, Longstockingpippi1 said: Well maybe she thought I was going to beg forgiveness, so I just said "No" curtly and moved on with the phone call. And Roger001 yeah it's been tough, but since I retired in Oct. hopefully my track record will improve....LOL! How many cruises have you taken in the same time frame- 3 years? I too don't think anything was malicious with the comment. Just looking for a reason- that could be perhaps be avoided? Link to comment Share on other sites More sharing options...
Longstockingpippi1 Posted March 8, 2019 Author #18 Share Posted March 8, 2019 No, she really wasn't trying to be funny. I have only taken a few cruises in the past few years, I long to take more. But I have a severely disabled daughter who spent 4 1/2 months in the hospital last year on three separate hospital visits. 1. flu 2. open heart surgery and 3 eye surgery. I could travel without her but would be terrified if her health would turn while I wasn't home when she needed me. She is almost 34 yrs old and this has been our life since she was born. God willing she will have a better year this year. The agent could do nothing to help me with this problem so why mention it to her. I don't owe her any explanation. Pippi 4 Link to comment Share on other sites More sharing options...
Gershep Posted March 8, 2019 #19 Share Posted March 8, 2019 She was rude, none of her business why you cancelled. Link to comment Share on other sites More sharing options...
Captain Amazing Posted March 8, 2019 #20 Share Posted March 8, 2019 I don't know. I can see that eight cancellations in three years might raise red flags with NCL. I can understand them wanting to know what the cause was. 3 Link to comment Share on other sites More sharing options...
DMH15 Posted March 8, 2019 #21 Share Posted March 8, 2019 Hey. Here is my history: 1. Times I have cancelled with NCL: 0 2. Times NCL cancelled my cruise: 2 Hopefully OP was 100% refundable. Life is complicated. I would have just laughed. Sweetly, of course. Link to comment Share on other sites More sharing options...
erdoran Posted March 9, 2019 #22 Share Posted March 9, 2019 My guess is she felt like she was wasting her time because she figured OP would just cancel again, or maybe she had spent time in the past with someone who then cancelled - there goes her commission! OP, the “because I can” sums it up. You have every right to cancel and get whatever refund you are entitled to. If NCL has that much of an issue with it, they’ll discourage it by doing non-refundable deposits, but with a $50 deposit, it sure is easy to hold a cruise.... 2 Link to comment Share on other sites More sharing options...
Joebucks Posted March 9, 2019 #23 Share Posted March 9, 2019 It would take an awful lot for me to be offended by a customer service agent. Lighten up Link to comment Share on other sites More sharing options...
Dr. Jack Daniels Posted March 9, 2019 #24 Share Posted March 9, 2019 7 hours ago, Captain Amazing said: I don't know. I can see that eight cancellations in three years might raise red flags with NCL. I can understand them wanting to know what the cause was. It's none of their business. Period. Link to comment Share on other sites More sharing options...
erdoran Posted March 9, 2019 #25 Share Posted March 9, 2019 I had cancelled a hotel reservation a few weeks in advance. The agent had the nerve (and I say nerve) to ask me why. I told him the reason “someone else is going to this conference rather than me” and then said “but I don’t see how it is any of your business”. I think “what business is it of yours?” Is probably a good answer. Link to comment Share on other sites More sharing options...
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