KevintheIrishDJ Posted January 13, 2020 #1 Share Posted January 13, 2020 We to log into my Princess account and got "Princess account cannot be found". We have a cruise booked on Feb. 1!!! Link to comment Share on other sites More sharing options...
Rare geoherb Posted January 13, 2020 #2 Share Posted January 13, 2020 Did you try to log in using your booking number on the right-hand side of this page?https://book.princess.com/cruisepersonalizer/index.page?cpfy=checkin Link to comment Share on other sites More sharing options...
Rare Coral Posted January 13, 2020 #3 Share Posted January 13, 2020 On Sunday's Princess's website doesn't always work well. Sundays are when IT people often work on websites. I got that error earlier today and then it worked 10 minutes later. I wouldn't worry. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 13, 2020 #4 Share Posted January 13, 2020 Its Sunday!! 1 Link to comment Share on other sites More sharing options...
kywildcatfanone Posted January 13, 2020 #5 Share Posted January 13, 2020 They have been having goofy stuff going on periodically with the site, try again tomorrow. Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted January 13, 2020 Author #6 Share Posted January 13, 2020 19 hours ago, kywildcatfanone said: They have been having goofy stuff going on periodically with the site, try again tomorrow. Still doesn't work. Link to comment Share on other sites More sharing options...
greenie082756 Posted January 13, 2020 #7 Share Posted January 13, 2020 I just logged on. A bit slow but still got in. Link to comment Share on other sites More sharing options...
franktown Posted January 13, 2020 #8 Share Posted January 13, 2020 (edited) Just logged into my account with no issue. Try re-setting your password. Just hit Forgot Password fill info and Princess will send a link to your email address to reset the password. Edited January 13, 2020 by franktown correction Link to comment Share on other sites More sharing options...
Nanaoften Posted January 13, 2020 #9 Share Posted January 13, 2020 IF you don't clear the cache on your computer it might not work. That's an easy fix... Link to comment Share on other sites More sharing options...
e71465 Posted January 13, 2020 #10 Share Posted January 13, 2020 I've been trying to pay for my excursions and the web page won't let me. I think they are having technical difficulties. Link to comment Share on other sites More sharing options...
TheRabbit Posted January 13, 2020 #11 Share Posted January 13, 2020 2 hours ago, KevintheIrishDJ said: Still doesn't work. Did you try logging in with your booking number as was suggested above? Link to comment Share on other sites More sharing options...
kywildcatfanone Posted January 14, 2020 #12 Share Posted January 14, 2020 Call the 800 number and get help from them. Link to comment Share on other sites More sharing options...
hokiefans Posted January 14, 2020 #13 Share Posted January 14, 2020 A couple of weeks ago, I was not able to log into one of my three cruises. Password didn't work and neither did Booking number. I would get "technical difficulties", my account information was not correct, etc. My TA ended up having to contact Princess and found out that somehow our birthdates got switched! Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 14, 2020 #14 Share Posted January 14, 2020 4 hours ago, KevintheIrishDJ said: Still doesn't work. Try again Friday. 1 Link to comment Share on other sites More sharing options...
Papa Yoda Posted January 14, 2020 #15 Share Posted January 14, 2020 Clearing cookies for princess.com should work for those getting "Technical difficulties". We all had a big issue like this a few weeks ago. Seemingly, a software change made old cookies "corrupt". Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted January 14, 2020 Author #16 Share Posted January 14, 2020 I sent an email several days ago. Still doesn't work. Link to comment Share on other sites More sharing options...
sunnytag Posted January 14, 2020 #17 Share Posted January 14, 2020 Folks on this board can't help you....Call Princess on the phone. From your description it sounds like you are not getting through to Princess servers. Link to comment Share on other sites More sharing options...
MotownVoice Posted January 14, 2020 #18 Share Posted January 14, 2020 19 minutes ago, sunnytag said: Folks on this board can't help you....Call Princess on the phone. From your description it sounds like you are not getting through to Princess servers. Boy will your face be red when the person on the phone at Princess says "did you try clearing out the cache on your browser? that always works for a lot of people..." 1 Link to comment Share on other sites More sharing options...
sunnytag Posted January 14, 2020 #19 Share Posted January 14, 2020 Hey Motown...you might be right maybe. Seems the OP just keeps stating it does not work , did not work. He may not have cleared the cache...seems to be stuck on the does not work. Just saying...enjoy your day ! Link to comment Share on other sites More sharing options...
AF-1 Posted January 14, 2020 #20 Share Posted January 14, 2020 1 hour ago, KevintheIrishDJ said: I sent an email several days ago. Still doesn't work. Hello, have you tried to access your account with the ocean app? If you can log into the app then the web page may be bad; if you can't log into the app then your user id account may be the issue 1 Link to comment Share on other sites More sharing options...
Canberra forever ! Posted January 14, 2020 #21 Share Posted January 14, 2020 I had the same problem on the weekend, tried resetting my password which was accepted but still wouldn’t work, rang Princess who reset it their end, working now hope that helps 😊 Link to comment Share on other sites More sharing options...
KevintheIrishDJ Posted January 15, 2020 Author #22 Share Posted January 15, 2020 So, after sending an email several days ago, I got this: "Thank you for your recent email. For assistance with your inquiry, we kindly ask that you contact our Reservations Support Department (which does not have email access) at 1-800-PRINCESS (1-800-774-6237) option 3 then option 3. Please have your membership and/or booking number available for faster service." 1 Link to comment Share on other sites More sharing options...
kywildcatfanone Posted January 15, 2020 #23 Share Posted January 15, 2020 Yeah, I would call, not email them about that. Much quicker to get resolved over the phone. Link to comment Share on other sites More sharing options...
CZEE Posted January 15, 2020 #24 Share Posted January 15, 2020 The site is behaving badly. We're trying to book our excursions for an upcoming cruise and are having to wait for the site to load and cannot pay for selected excursions. We'll call Princess to get the excursions booked. Link to comment Share on other sites More sharing options...
karabear15 Posted January 16, 2020 #25 Share Posted January 16, 2020 This happened to me as well, I had to update my password to a more secure one. There was no email about it expiring, or anything, but I just did "forgot password" and created a new one with all of their new requirements and it has worked perfectly ever since. -Kara Link to comment Share on other sites More sharing options...
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