CRUISER94044 Posted January 25, 2020 #1 Share Posted January 25, 2020 I have a Princess VISA card from Barclay Bank and been trying to redeem my points for over a week. I have been told by the Barclay representative that they have a systems error and are not able to redeem points at this time and I can try back later. This is not the first time I have had trouble with this card. As soon as I am able to redeem points, I will cancel. Anyone had any luck getting their points redeemed lately?? Thanks! Link to comment Share on other sites More sharing options...
Syracusefan44 Posted January 25, 2020 #2 Share Posted January 25, 2020 I have had the Princess Visa Card for 5 years and have never had a problem redeeming my points for statement credits via the website. I wait for a Princess cruise costing more than $4000 so I can get 2% back (50,000 points = $1000). Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 25, 2020 #3 Share Posted January 25, 2020 There is a long thread on this issue. Barclays customer service is terrible. I canceled this card years ago for that very reason. Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted January 26, 2020 #4 Share Posted January 26, 2020 I've had the card for over 10 years and have never had problem with the card or redeeming points. Never a problem with customer service, they have notified me twice when my card was skimmed at a local Marathon Gas Station. Link to comment Share on other sites More sharing options...
Jojiboy Posted January 26, 2020 #5 Share Posted January 26, 2020 Redeemed points earlier this week for onboard credit on an upcoming cruise. Already showed up in my travel summary. Have had the card for a few years and haven't experienced any issues with it or Barclay. Link to comment Share on other sites More sharing options...
JoAnneNYI Posted January 26, 2020 #6 Share Posted January 26, 2020 Have had the card a long time. Only use when planning a booked cruise and have had no problems turning in points other than one time a couple years ago. I saved the number of their service for addressing just such problems. 866-928-3106. Was used very recently with success by another cruise critic member Link to comment Share on other sites More sharing options...
satxdiver Posted January 26, 2020 #7 Share Posted January 26, 2020 I have had the card for over 10 years and have never had a problem with redeeming points for OBC. I redeemed some for our upcoming cruise. I had one occasion where I had to call them about a charge I did not make. Their customer service simply does not exist so I use the card only for Princess charges. 1 Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted January 26, 2020 #8 Share Posted January 26, 2020 I’m having the same problem. Did they say when it should work again? There was a problem for quite a while a few years ago as they changed over their system, but other than that, I’ve never had any issues redeeming. Link to comment Share on other sites More sharing options...
neverbeenhere Posted January 26, 2020 #9 Share Posted January 26, 2020 Note: 3% back on travel category with all travel providers with one particular card. 2% on everything else with one other particular card. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted January 26, 2020 #10 Share Posted January 26, 2020 We had ours for about 6 years. That was around 2010. I see the same complaints year after year. Probably the worst card we ever had. That’s why we S canned it. Link to comment Share on other sites More sharing options...
BuckGood Posted January 27, 2020 #11 Share Posted January 27, 2020 Never have had a problem! Link to comment Share on other sites More sharing options...
tcdcruiser Posted January 28, 2020 #12 Share Posted January 28, 2020 After years of problems got rid of my Princess Visa. Now use the big big box card that yields 3% on all travel, not just PCL. The Princess Visa card would auto shut down for suspected fraud all the time. The last straw was when it auto shut down for suspected fraud when the Pacific Princess processed my legit charge after boarding in Dover UK. Link to comment Share on other sites More sharing options...
Knickearth Posted January 28, 2020 #13 Share Posted January 28, 2020 On 1/25/2020 at 3:29 PM, Syracusefan44 said: I have had the Princess Visa Card for 5 years and have never had a problem redeeming my points for statement credits via the website. I wait for a Princess cruise costing more than $4000 so I can get 2% back (50,000 points = $1000). Like u we have never had a problem. We always do 40000 pts for 500.. that said how do u do 50000 for 1000 cause we just booked a cruise for over 4000.. thanks for any help Link to comment Share on other sites More sharing options...
Syracusefan44 Posted January 28, 2020 #14 Share Posted January 28, 2020 (edited) Below is the breakdown of the redemption values. If you have 50,000 points and you purchase a cruise valued at more than $4001+ the redemption credit is 2% (50,000 x 2%) which equals $1000 or (40,000 x 2%) which equals $800. Once your $4001+ cruise posts to your Princess Visa account select that amount and it will apply the 2% statement credit. Earn 2 times the points on Princess cruise purchases. But when you redeem the points for a statement credit towards your cruise (within the last 180 days), you can get more than 1% redemption value.Princess purchase amount ($50 or greater) within last 180 days = Redemption points value$50 to $499.99 = 1%$500 -$2,000.99 = 1.25%$2,001-$4,000.99 = 1.5%$4,001+ = 2.0% Edited January 28, 2020 by Syracusefan44 Link to comment Share on other sites More sharing options...
Brian1713 Posted January 28, 2020 #15 Share Posted January 28, 2020 We just redeemed points on Sunday. The credit showed up in the travel summary yesterday morning. Link to comment Share on other sites More sharing options...
compozer Posted January 28, 2020 #16 Share Posted January 28, 2020 I have had the card for 6 years or so and never redeemed any points. I have 120,000 plus points. Can I redeem them without charging any money on my upcoming cruise? I want to use my AMEX card to pay the entire amount so I can get $300 OBC for my cabin. I guess I have never checked out if I can just charge part of the amount of the cruise/flight/etc. on my AMEX and still get the OBC. Thanks for any help. Link to comment Share on other sites More sharing options...
K D cruiser Posted January 28, 2020 #17 Share Posted January 28, 2020 I have been trying to redeem points for over two weeks. I get the same error message which says to try again. I'm going to try calling them. I've never had a problem redeeming points online. I have a Princess charge of over $4,000 which I want to use before it expires next week. Are they doing this on purpose because it's about to expire? It may be time to switch to a different card. Link to comment Share on other sites More sharing options...
Mikel1733 Posted January 28, 2020 #18 Share Posted January 28, 2020 On 1/25/2020 at 8:12 PM, JoAnneNYI said: Have had the card a long time. Only use when planning a booked cruise and have had no problems turning in points other than one time a couple years ago. I saved the number of their service for addressing just such problems. 866-928-3106. Was used very recently with success by another cruise critic member Good information......thanks Link to comment Share on other sites More sharing options...
dfields1814 Posted January 28, 2020 #19 Share Posted January 28, 2020 Never had a problem redeeming points. However I did have problems logging on to see my account. They only way I could do it was through my phone. This problem has been fixed after a couple of months. Link to comment Share on other sites More sharing options...
Dunk Posted January 30, 2020 #20 Share Posted January 30, 2020 It is working again. I just redeemed points for a statement credit today. 1 1 Link to comment Share on other sites More sharing options...
lexyplexy Posted January 30, 2020 #21 Share Posted January 30, 2020 Mine also was working today. It was over 2weeks the site was down for me. Many phone calls and emails. Very frustrating. Link to comment Share on other sites More sharing options...
CRUISER94044 Posted January 30, 2020 Author #22 Share Posted January 30, 2020 Hi all, Thank you so much for all your replies! I am still unable to redeem points online, so will call the customer service number. Wish me luck! I will let you know if I am successful Link to comment Share on other sites More sharing options...
CRUISER94044 Posted January 30, 2020 Author #23 Share Posted January 30, 2020 Success!! I called the Customer Service number 8660-928-3106. and she was able to help me and redeemed my points toward my stateroom credit. If you are still having trouble, call the number! ( I got absolutely no where calling the phone number on my card) 1 Link to comment Share on other sites More sharing options...
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