Rare LHT28 Posted April 21, 2020 #276 Share Posted April 21, 2020 7 hours ago, roger b said: The question is are U.K customers not getting reinbursed for cruises that have been cancelled by Oceania, and although I have been told that I will have to wait 3 months to receive my money back. If you read some of the other forums all cruise lines are slower in refunding people everywhere including the UK Link to comment Share on other sites More sharing options...
Paulchili Posted April 21, 2020 #277 Share Posted April 21, 2020 8 hours ago, DeanoNorthPerth said: You're on thin ice. I just finished watching Tiger King. That needed subtitles in parts. Lucky you - I have to use subtitles for all BBC and ABC shows - not just parts (and the Scots & Kiwis are the worst) 😀 Link to comment Share on other sites More sharing options...
KirkNC Posted April 21, 2020 #278 Share Posted April 21, 2020 I canceled the 2021 WC with O on March 17th. Today I was told it would take 90 days to get our $20k deposit back 😱. This is unacceptable. I doubt O will see us in the future. Times like this are when you show your true colors, O has failed.... Link to comment Share on other sites More sharing options...
Paulchili Posted April 21, 2020 #279 Share Posted April 21, 2020 8 minutes ago, KirkNC said: I canceled the 2021 WC with O on March 17th. Today I was told it would take 90 days to get our $20k deposit back 😱. This is unacceptable. I doubt O will see us in the future. Times like this are when you show your true colors, O has failed.... Why don't you try disputing the charge with your credit card company? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #280 Share Posted April 21, 2020 8 minutes ago, KirkNC said: I canceled the 2021 WC with O on March 17th. Today I was told it would take 90 days to get our $20k deposit back 😱. This is unacceptable. I doubt O will see us in the future. Times like this are when you show your true colors, O has failed.... So you are never cruising again because the pandemic is causing companies to take longer to deal with refunds ?? Link to comment Share on other sites More sharing options...
KirkNC Posted April 21, 2020 #281 Share Posted April 21, 2020 (edited) 2 minutes ago, Paulchili said: Why don't you try disputing the charge with your credit card company? I paid in December, too long ago to dispute. I think 90 days is the limit. Edited April 21, 2020 by KirkNC Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #282 Share Posted April 21, 2020 1 minute ago, Paulchili said: Why don't you try disputing the charge with your credit card company? I wonder if CC companies will be stopping that practice with so many disputes going on when the cruise lines are still dealing with the refund process? Where do the CC get the money from to refund people? Link to comment Share on other sites More sharing options...
KirkNC Posted April 21, 2020 #283 Share Posted April 21, 2020 1 minute ago, LHT28 said: So you are never cruising again because the pandemic is causing companies to take longer to deal with refunds ?? Longer???? Why should it take 90 days? It takes about 5 minutes to process a refund. They are using our money to try and stay afloat. I for one don't want to end up as an unsecured creditor when some of these line belly up. I have received refunds from other lines within 30 days, O can do the same. To me it reveals corporate character. Link to comment Share on other sites More sharing options...
KirkNC Posted April 21, 2020 #284 Share Posted April 21, 2020 2 minutes ago, LHT28 said: I wonder if CC companies will be stopping that practice with so many disputes going on when the cruise lines are still dealing with the refund process? Where do the CC get the money from to refund people? They take it from the disputed party, in this case the cruise line. Link to comment Share on other sites More sharing options...
Paulchili Posted April 21, 2020 #285 Share Posted April 21, 2020 (edited) 7 minutes ago, KirkNC said: They take it from the disputed party, in this case the cruise line. You won't know until you try. I made a claim on my Citi Thank you MC card. That card stopped their travel insurance in Sept 2019. This was for a Princess cruise this Jan. and the only payment I made on this card was a $200 deposit over a year ago. They covered the claim of almost $3000 Edited April 21, 2020 by Paulchili Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #286 Share Posted April 21, 2020 10 minutes ago, KirkNC said: Longer???? Why should it take 90 days? It takes about 5 minutes to process a refund. They are using our money to try and stay afloat. I for one don't want to end up as an unsecured creditor when some of these line belly up. I have received refunds from other lines within 30 days, O can do the same. To me it reveals corporate character. well in normal times it may take 5 mins but these are not normal times I received a refund in normal times within a week but they were unlikely to be dealing thousands of refunds on the same time frame have a look at some other cruise lines as they are also taking up to 90 days for refunds Just saying Link to comment Share on other sites More sharing options...
Paulchili Posted April 21, 2020 #287 Share Posted April 21, 2020 (edited) 26 minutes ago, LHT28 said: Where do the CC get the money from to refund people? The way I understand it is when you place a dispute they give you a temporary credit - not a refund - until the dispute is settled. The CC expects you to get the money from the cruise line but if the cruise line will not pay up for some reason then the CC may compensate you. By filing the dispute now you may insure that you don't miss a timeline for such a claim? I am definitely not a lawyer but this is my understanding. PS The money comes from their deep pockets created by the outrageous interests the cards charge - same as when your card is stolen and misused by someone else - you are made whole. Edited April 21, 2020 by Paulchili Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #288 Share Posted April 21, 2020 2 minutes ago, Paulchili said: The way I understand it is when you place a dispute they give you a temporary credit - not a refund - until the dispute is settled. The CC expects you to get the money from the cruise line but if the cruise line will not pay up for some reason then the CC may compensate you. By filing the dispute now you may insure that you don't miss a timeline for such a claim? I am definitely not a lawyer but this is my understanding. Yes I do not know how it works either I was under the impression they had to wait for a response from the company that you are disputing the charge with if you get your money back via the CC then I guess the company/cruise line can cancel the refund once they figure out you have your money back Link to comment Share on other sites More sharing options...
Paulchili Posted April 21, 2020 #289 Share Posted April 21, 2020 10 minutes ago, LHT28 said: then I guess the company/cruise line can cancel the refund once they figure out you have your money back I think it's the other way around. CC company waits what the cruise line does. If the cruise line pays you, the CC cancels the dispute. CC does not pay out first - they wait for the response from the company in question. Link to comment Share on other sites More sharing options...
KirkNC Posted April 21, 2020 #290 Share Posted April 21, 2020 (edited) And the money comes from the vendor, believe me I spent 35 years in banking. No way is Chase or Citi going to fund the dispute. Plus that gives the vendor some incentive to settle the dispute one way or the other. Edited April 21, 2020 by KirkNC Link to comment Share on other sites More sharing options...
OldCOB Posted April 21, 2020 #291 Share Posted April 21, 2020 We cancelled an Oceania cruise due to COVID-19 concerns and expected a credit per emails we received from Oceania. We found that the Oceania email addressing the credit policy and the actual policy are two different animals. The actual policy (which was not in their emails) requires you pay the entire cost of the cruise before you get a credit. Their emails only state that you will get 100% of cruise fare paid. They will not budge so we will not be back aboard an Oceania vessel. We find this unfortunate because we really enjoyed our cruise from Barcelona to Rome last year on Riviera. Staff and crew were great. Front office help not so much. Anyone with the same credit issue and interested in pursuing a class action against Oceania and their parent company? Link to comment Share on other sites More sharing options...
Rare ORV Posted April 21, 2020 #292 Share Posted April 21, 2020 1 hour ago, OldCOB said: We cancelled an Oceania cruise due to COVID-19 concerns and expected a credit per emails we received from Oceania. We found that the Oceania email addressing the credit policy and the actual policy are two different animals. The actual policy (which was not in their emails) requires you pay the entire cost of the cruise before you get a credit. Their emails only state that you will get 100% of cruise fare paid. They will not budge so we will not be back aboard an Oceania vessel. We find this unfortunate because we really enjoyed our cruise from Barcelona to Rome last year on Riviera. Staff and crew were great. Front office help not so much. Anyone with the same credit issue and interested in pursuing a class action against Oceania and their parent company? Not enough info. Perhaps explain exactly what you are and what you aren't getting. Link to comment Share on other sites More sharing options...
OldCOB Posted April 21, 2020 #293 Share Posted April 21, 2020 We cancelled the cruise and requested the credit for what we had paid go to the next cruise we book. They said no, which was counter to what their emails said. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #294 Share Posted April 21, 2020 2 hours ago, Paulchili said: I think it's the other way around. CC company waits what the cruise line does. If the cruise line pays you, the CC cancels the dispute. CC does not pay out first - they wait for the response from the company in question. I saw on some other forums people were disputing the charge with their CC then got a credit back to their card Did the cruise line approve the disputed charge or did the CC just give the money back & let the cruise line suck up the amount?? So that is why I am confused of course these days of inactivity my brain might be suffering 😉 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #295 Share Posted April 21, 2020 14 minutes ago, OldCOB said: We cancelled the cruise and requested the credit for what we had paid go to the next cruise we book. They said no, which was counter to what their emails said. I will try LOL When was your cruise? Did you just pay the deposit or the full payment? Did you cancel the cruise or did Oceania cancel the cruise? Link to comment Share on other sites More sharing options...
OldCOB Posted April 21, 2020 #296 Share Posted April 21, 2020 Cruise was scheduled to begin June 4, 2020. We paid the deposit. We cAncelled March 20, 2020 expecting the deposit to go as a credit To the next IAW what their emails said. Link to comment Share on other sites More sharing options...
Cruseforme Posted April 21, 2020 #297 Share Posted April 21, 2020 26 minutes ago, OldCOB said: We cancelled the cruise and requested the credit for what we had paid go to the next cruise we book. They said no, which was counter to what their emails said. I am a bit confused? Please copy/paste the wording from your email note from your TA. We also received email information from our TA with the following: NOTE KEYWORDs are “Paid in full” For our upcoming cruise: (we canceled): From our Oceania email: NO-PENALTY CANCELLATIONS Once paid in full, cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid. Valid for all existing reservations for scheduled voyages departing through September 30, 2020. Update – Now valid for all new reservations through June 30th for scheduled voyages departing through September 30, 2020 Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022 Link to comment Share on other sites More sharing options...
OldCOB Posted April 21, 2020 #298 Share Posted April 21, 2020 Here's what our email said copied and pasted: TRAVELERS ASSURANCE PROGRAM NO-PENALTY CANCELLATIONS + BEST PRICE GUARANTEE Guests and Travel Partners can now have total peace of mind knowing that should they need to cancel, for any reason, they will not lose a dollar. Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid. Additionally, consumers and travel advisors can book with confidence knowing that up to day of sailing, should there be another applicable Oceania Cruises public promotion that offers a better value through amenities or price, they may take advantage of that promotional offer and/or price. PROGRAM APPLICABILITY AND CONDITIONS: NO-PENALTY CANCELLATIONS Cancel for any reason up to 48 hours prior to departure and receive a Future Cruise Credit equal to 100% of the cruise fare paid Valid for all existing reservations for voyages departing from March 10, 2020 through September 30, 2020 Valid for all new reservations through May 31st for voyages departing from March 10, 2020 through September 30, 2020 Future Cruise Credit is valid for redemption for one year from date of issue for travel departing no later than December 31, 2022 There's nothing in their to indicate payment in full is required to get a credit. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted April 21, 2020 #299 Share Posted April 21, 2020 16 minutes ago, OldCOB said: Cruise was scheduled to begin June 4, 2020. We paid the deposit. We cAncelled March 20, 2020 expecting the deposit to go as a credit To the next IAW what their emails said. Confused When did you book the cruise? You should have paid in full by early March ? What was the final payment date on your invoice ? If you did not pay the final payment the cruise would have been cancelled without a refund Link to comment Share on other sites More sharing options...
OldCOB Posted April 21, 2020 #300 Share Posted April 21, 2020 See text pasted from Oceania email above. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now