grapau27 Posted October 22, 2020 #4401 Share Posted October 22, 2020 1 hour ago, Tom Magpie said: All outstanding refunds received today for our cancelled Christmas Cruise on Aurora.This has taken just over 4 weeks. Next cruise booked is on Iona at the end of March, fingers crossed but not very hopeful. Good to hear refunds are still being processed. Link to comment Share on other sites More sharing options...
majortom10 Posted October 22, 2020 #4402 Share Posted October 22, 2020 Cannot understand after doing refunds now for over 6 months why P&O still have not go them sorted out yet. Some are getting refunds in a reasonable amount of time but there are still many complaints on P&Os Facebook page that some are still waiting after requesting refunds for cancelled cruises 3-4 months. Surely they should be prioritising those outstanding from months ago and refunding them first but are obviously still not very well organised which at the end of the day is down to senior management. 1 Link to comment Share on other sites More sharing options...
portiaqueen Posted October 22, 2020 #4403 Share Posted October 22, 2020 (edited) 2 hours ago, majortom10 said: Cannot understand after doing refunds now for over 6 months why P&O still have not go them sorted out yet. Some are getting refunds in a reasonable amount of time but there are still many complaints on P&Os Facebook page that some are still waiting after requesting refunds for cancelled cruises 3-4 months. Surely they should be prioritising those outstanding from months ago and refunding them first but are obviously still not very well organised which at the end of the day is down to senior management. I couldn’t agree more. Whilst it’s nice for people like Eddie 99 & Tom Magpie with their quick refunds, it does make me question why this happens when I’ve already waited 4 months and I’m aware of others who’ve waited even longer. I’m not sure I comprehend their prioritizing system sorry if that makes me sound bitter - it’s probably because I am 😜 Edited October 22, 2020 by portiaqueen 3 Link to comment Share on other sites More sharing options...
majortom10 Posted October 23, 2020 #4404 Share Posted October 23, 2020 15 hours ago, portiaqueen said: I couldn’t agree more. Whilst it’s nice for people like Eddie 99 & Tom Magpie with their quick refunds, it does make me question why this happens when I’ve already waited 4 months and I’m aware of others who’ve waited even longer. I’m not sure I comprehend their prioritizing system sorry if that makes me sound bitter - it’s probably because I am 😜 Dont blame you for one minute I wouldnt be happy if I was in your situation. Have you paid any part of your cruise with credit/debit card and try and claim through them through Section 75/Chargeback. Link to comment Share on other sites More sharing options...
portiaqueen Posted October 23, 2020 #4405 Share Posted October 23, 2020 (edited) Would that we had! However our travel agent surcharges for card payments so we paid by bank transfer. As we’d already paid in full when the cruise was cancelled it isn’t just the deposit we’re waiting to get back. Maybe that’s the answer - they’d rather pay 10 people their deposit back than pay one person the full cost of their cruise Edited October 23, 2020 by portiaqueen Spelling Link to comment Share on other sites More sharing options...
majortom10 Posted October 23, 2020 #4406 Share Posted October 23, 2020 1 hour ago, portiaqueen said: Would that we had! However our travel agent surcharges for card payments so we paid by bank transfer. As we’d already paid in full when the cruise was cancelled it isn’t just the deposit we’re waiting to get back. Maybe that’s the answer - they’d rather pay 10 people their deposit back than pay one person the full cost of their cruise Either you are not in the UK or you booked prior to Jan 2018 because it has been illegal in the UK to surcharge for using a credit card since then. If you booked after that date and your TA still tried to surcharge you for credit card then they are breaking the law and would find another TA. Link to comment Share on other sites More sharing options...
wowzz Posted October 23, 2020 #4407 Share Posted October 23, 2020 2 hours ago, majortom10 said: Either you are not in the UK or you booked prior to Jan 2018 because it has been illegal in the UK to surcharge for using a credit card since then. If you booked after that date and your TA still tried to surcharge you for credit card then they are breaking the law and would find another TA. Exactly - if your UK agent charged you a surcharge, they are operating illegally. Link to comment Share on other sites More sharing options...
terrierjohn Posted October 24, 2020 #4408 Share Posted October 24, 2020 Just checked my credit card statement and lo and behold P&O have sent me a refund. There is a minor missing deposit, but that's because the booking was a somewhat complicated transfer of a cancelled April cruise, so will have to do a bit of negotiation. Link to comment Share on other sites More sharing options...
Cruising Nomads Posted October 25, 2020 #4409 Share Posted October 25, 2020 If you transfer monies from one cruise to another then the transfer value will arrive by cheque. This is due to the fact that the payment details are locked on the first cruise so they are unable to pay back to the original source. Link to comment Share on other sites More sharing options...
terrierjohn Posted October 25, 2020 #4410 Share Posted October 25, 2020 42 minutes ago, Cruising Nomads said: If you transfer monies from one cruise to another then the transfer value will arrive by cheque. This is due to the fact that the payment details are locked on the first cruise so they are unable to pay back to the original source. Not so, ours was a transfer and we received our refund back to the credit card used on the initial cruise. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted October 25, 2020 #4411 Share Posted October 25, 2020 On 10/24/2020 at 12:13 AM, wowzz said: Exactly - if your UK agent charged you a surcharge, they are operating illegally. It is illegal to surcharge for a credit card, but Eskimo house travel agent do not take credit cards at all, only accept debit card or bank transfer and that is legal in UK. I wouldn't use a TA or any shop etc that doesn't accept credit card, section 75 protection is a must nowadays 2 Link to comment Share on other sites More sharing options...
majortom10 Posted October 25, 2020 #4412 Share Posted October 25, 2020 3 hours ago, Windsurfboy said: It is illegal to surcharge for a credit card, but Eskimo house travel agent do not take credit cards at all, only accept debit card or bank transfer and that is legal in UK. I wouldn't use a TA or any shop etc that doesn't accept credit card, section 75 protection is a must nowadays Yes they do it is on their website under T&Cs - " As instructed by our staff, you will be required to pay a deposit or make full payment for your holiday when booking. Initial payments must be made by debit card, credit card or bank transfer". So even if you only pay deposit by credit card you will be covered for Section 75. Link to comment Share on other sites More sharing options...
terrierjohn Posted October 26, 2020 #4413 Share Posted October 26, 2020 On 10/24/2020 at 8:00 PM, terrierjohn said: Just checked my credit card statement and lo and behold P&O have sent me a refund. There is a minor missing deposit, but that's because the booking was a somewhat complicated transfer of a cancelled April cruise, so will have to do a bit of negotiation. P&O just advised that refunds were not being given when we made the transfer, but the original deposit has been converted to a FCC, so that is us sorted out now. Link to comment Share on other sites More sharing options...
safathome Posted October 26, 2020 #4414 Share Posted October 26, 2020 A refund notice e/m received today regarding a cancelled June 20 cruise which was put to FCC for next Oct but a change of mind and one phone call to P & O and a request to fill out a refund form ( Twice) from them which we filled out 2 weeks ago. Amount of refund was paid into our account on 22 Oct. Certainly quick on this occasion. Just waiting for some compensation we were awarded for a poor trip and bad food in Sindu which they said would be by a cheque sent to us. Steve 1 Link to comment Share on other sites More sharing options...
Bin man Posted October 28, 2020 #4415 Share Posted October 28, 2020 Is this a record filled in for cash dep refund 15th October after change of mind on fcc, received back on credit card 26th October 11days .This was payed over 2 years ago low dep onboard ship .They said it would be a cheque so are things getting better ? 1 Link to comment Share on other sites More sharing options...
Showingthatgame Posted October 28, 2020 #4416 Share Posted October 28, 2020 (edited) Just 1 day shy of 6 months they finally refunded me. It only took 11 phone calls totaling 322 minutes. (For those wondering first thing in the morning is the best time, but you will also connect quickly past 4:30 but cashops is closed then so they are limited in what they can do) The customer service department seem lovely and incredibly helpful however they are vastly let down by cashops who have no concept of the passage of time. Edited October 28, 2020 by Showingthatgame 1 Link to comment Share on other sites More sharing options...
grapau27 Posted October 28, 2020 #4417 Share Posted October 28, 2020 1 hour ago, Showingthatgame said: Just 1 day shy of 6 months they finally refunded me. It only took 11 phone calls totaling 322 minutes. (For those wondering first thing in the morning is the best time, but you will also connect quickly past 4:30 but cashops is closed then so they are limited in what they can do) The customer service department seem lovely and incredibly helpful however they are vastly let down by cashops who have no concept of the passage of time. Great news you finally got your refund.👍 Link to comment Share on other sites More sharing options...
molecrochip Posted October 29, 2020 #4418 Share Posted October 29, 2020 For those waiting for a refund, I know a couple of people who have not had their most recent refund. Talking to them they had put the full value of the cruise on the refund form, forgetting that they had been given some FCC for a cruise cancelled when Oceana was moved from the Middle East. They refiled their refunds late last week and both got cancellation notices within 3 days. It does appear that there is a too difficult pile of requests which don't match the exact cash paid. Not saying its the only issue... but if anyone still waiting and already had a FCC on their account, something to consider. Link to comment Share on other sites More sharing options...
portiaqueen Posted October 29, 2020 #4419 Share Posted October 29, 2020 On 10/23/2020 at 10:05 PM, majortom10 said: Either you are not in the UK or you booked prior to Jan 2018 because it has been illegal in the UK to surcharge for using a credit card since then. If you booked after that date and your TA still tried to surcharge you for credit card then they are breaking the law and would find another TA. You’re right of course. When I checked with my other half, he tells me that credit card wasn’t an option at all - the travel agent doesn’t accept them But to be honest that’s not really the point. The point is that p&o for whatever reason have been dragging their feet over these refunds for months. There may however be a glimmer of light at the end of the tunnel. They now tell me my claim has been ‘escalated to triage’ and that I will receive a cheque within 14 working days. My breath is bated 😜 2 Link to comment Share on other sites More sharing options...
grapau27 Posted October 29, 2020 #4420 Share Posted October 29, 2020 3 minutes ago, portiaqueen said: You’re right of course. When I checked with my other half, he tells me that credit card wasn’t an option at all - the travel agent doesn’t accept them But to be honest that’s not really the point. The point is that p&o for whatever reason have been dragging their feet over these refunds for months. There may however be a glimmer of light at the end of the tunnel. They now tell me my claim has been ‘escalated to triage’ and that I will receive a cheque within 14 working days. My breath is bated 😜 🤞 Link to comment Share on other sites More sharing options...
majortom10 Posted October 29, 2020 #4421 Share Posted October 29, 2020 18 minutes ago, portiaqueen said: You’re right of course. When I checked with my other half, he tells me that credit card wasn’t an option at all - the travel agent doesn’t accept them But to be honest that’s not really the point. The point is that p&o for whatever reason have been dragging their feet over these refunds for months. There may however be a glimmer of light at the end of the tunnel. They now tell me my claim has been ‘escalated to triage’ and that I will receive a cheque within 14 working days. My breath is bated 😜 Glad to see that you have hopefully finally got your refund sorted. Perhaps in light of what we have all been through this year with getting cruise refunds and how cruise companies and some TAs have responded in the future when you book a cruise to protect yourself it might be a good idea to find another TA who does accept credit cards so that you have Section 75 protection. 1 Link to comment Share on other sites More sharing options...
aberdonian Posted November 22, 2020 #4422 Share Posted November 22, 2020 How long do you usually have to wait after cancellation invoice before receiving a refund, and does anyone know how long p and o are now taking to make refunds from hitting the cancel option, thanks in advance. Link to comment Share on other sites More sharing options...
molecrochip Posted November 22, 2020 #4423 Share Posted November 22, 2020 Cancel to money back in 10-14 days. Invoice normally 2-3 days in. 1 Link to comment Share on other sites More sharing options...
majortom10 Posted November 22, 2020 #4424 Share Posted November 22, 2020 (edited) 1 hour ago, aberdonian said: How long do you usually have to wait after cancellation invoice before receiving a refund, and does anyone know how long p and o are now taking to make refunds from hitting the cancel option, thanks in advance. There are still people complaining on P&Os Facebook page about not receiving refunds from cancelled cruises and been waiting months. There is on complaint where P&O have refunded deposit when they have paid full balance but P&O say they never received the balance from TA and the TA says they have paid it. Edited November 22, 2020 by majortom10 Link to comment Share on other sites More sharing options...
grapau27 Posted November 23, 2020 #4425 Share Posted November 23, 2020 8 hours ago, majortom10 said: There are still people complaining on P&Os Facebook page about not receiving refunds from cancelled cruises and been waiting months. There is on complaint where P&O have refunded deposit when they have paid full balance but P&O say they never received the balance from TA and the TA says they have paid it. Surely a customer bank statement will show who the balance was paid to and likewise a TA should have a bank statement showing they paid P&O. Link to comment Share on other sites More sharing options...
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