Rare Windsurfboy Posted May 28, 2020 #401 Share Posted May 28, 2020 Any waited 75 days or more ? Link to comment Share on other sites More sharing options...
safarigal Posted May 28, 2020 #402 Share Posted May 28, 2020 7 minutes ago, Windsurfboy said: Any waited 75 days or more ? We are at 73 at the moment. Link to comment Share on other sites More sharing options...
Rare Colin_Cameron Posted May 28, 2020 #403 Share Posted May 28, 2020 50 minutes ago, Windsurfboy said: Any waited 75 days or more ? 75 days today. Link to comment Share on other sites More sharing options...
Rare Kynance Posted May 28, 2020 #404 Share Posted May 28, 2020 8 hours ago, 8611202 said: QV 3 May 2020, selected refund option on Cunard website the same day cancellation notification email was received, which was 31 March. Cunard's subsequent cancellation invoice to me was dated 8 April but received via email on 11 April. Surname begins with B and we were booked in QG. Hope that helps. By way of comparison, which may or may not be helpful for others following this thread, I was also booked on this trip and asked for a refund via the online form the day I received Cunard’s cancellation notice (I thought it was 30 March but it could have been 31st). I am in the UK. I booked via a TA in January, for a Britannia balcony cabin and my surname is towards the end of the alphabet. A few days after I cancelled I had a call from my TA, who at that point didn’t know I had already requested a refund. That was the last I heard until 18 May when the TA’s automated systems sent me a notice saying my cruise had been cancelled and that I would receive a refund direct from Cunard within 60 days. I really hope it isn’t 60 days from 18 May but if others on this thread have been waiting since February or for 75+ days, I am not sure I hold out much hope of getting my cheque anytime soon! Link to comment Share on other sites More sharing options...
Edithclara Posted May 29, 2020 #405 Share Posted May 29, 2020 After reading posts where people have booked via a TA only to find some weeks/months later that their online refund request was not in Cunard's system, I tried to confirm if I'm even in the refund queue (numerous phone calls, emails, tweets, twitter direct messages, Facebook messages). l finally received an email from Cunard Australia yesterday confirming that they could see my 30 March refund request in their system and that "Cunard are refunding agents in 60 days from when the refund is processed." Link to comment Share on other sites More sharing options...
majortom10 Posted May 29, 2020 #406 Share Posted May 29, 2020 10 hours ago, Edithclara said: After reading posts where people have booked via a TA only to find some weeks/months later that their online refund request was not in Cunard's system, I tried to confirm if I'm even in the refund queue (numerous phone calls, emails, tweets, twitter direct messages, Facebook messages). l finally received an email from Cunard Australia yesterday confirming that they could see my 30 March refund request in their system and that "Cunard are refunding agents in 60 days from when the refund is processed." They have been saying "within 60 days" to customers in the UK for some while but it is totally nonsense I am now on 60 days since I cancelled my cruise in March and had no communication about my refund and many are on 70+ days and not had a refund. Link to comment Share on other sites More sharing options...
bigjo1 Posted May 29, 2020 #407 Share Posted May 29, 2020 Day 72 and the cheque from Carnival arrived today! Booked for QM2 Ta via an online TA- not this one- and I contacted said TA in March with docs letter saying it was unwise for hubby to travel. They emailed to Cunard on 18th March for the refund. Heard nothing for weeks so tried to contact TA only to hear voicemail saying they were furloughed. Tried the general number for TA s firm and spoke to someone who said there was no point them contacting Cunard as they would be told they had to wait!! I asked if the refund would come via them or straight from Cunard and was told it would definitely come from the TA. Having heard nothing from TA or Cunard I rang TA last week-so after 60 days and was again told that the refund would come to them from Cunard and then onto me and it would go back on the card I paid with. I wasn’t happy so rang Cunard myself and spoke to a lady - didn’t take her name sorry- who checked that my refund request had been received and that they were currently working on refunds requested on 16 th March so mine shouldn’t be long . I enquired if the refund would first go to my TA but she said no. She said she would email the finance department to expedite matters and lo and behold a cheque for the full amount arrived today. There has been no communication from my TA at all so in future will book direct with Cunard. Sorry this post is so long but thought it might offer some hope to those who are still waiting ! 4 1 Link to comment Share on other sites More sharing options...
Ray66 Posted May 29, 2020 #408 Share Posted May 29, 2020 Thanks for the update bigjo1. Can you tell us in which country you live please as it doesn't show on your profile. Link to comment Share on other sites More sharing options...
bigjo1 Posted May 29, 2020 #409 Share Posted May 29, 2020 Hi sorry about that- I live in the UK - specifically Wales! 1 1 Link to comment Share on other sites More sharing options...
sogne Posted May 29, 2020 #410 Share Posted May 29, 2020 QV 26th April refund requested 18th March email from TA at 1315 today indicates full refund returned to credit card now or within next few days this is UK Link to comment Share on other sites More sharing options...
Captn Poldark Posted May 29, 2020 #411 Share Posted May 29, 2020 On 5/28/2020 at 1:03 PM, majortom10 said: We had e-mail on 30th March cancelling our QM2 cruise on 6th May. Requested cash refund and had no confirmation that it was received Had e-mail 1st April from TA saying if we asked for refund it would be sent by Cunard within 45 days but possibly saying up to 60 days. Now on day 59 not counting cancellation date not had any communication from Cunard whatsoever and have tried to contact Cunard by PM on their Facebook page but they have totally ignored me. If I have not received any communication by tomorrow will contact credit card company and go down Section 75 route. Absolutely appalled by the treatment of Cunard and their total arrogance and contempt for their loyal customers as we have been cruising with them since 1997. 1 Link to comment Share on other sites More sharing options...
Captn Poldark Posted May 29, 2020 #412 Share Posted May 29, 2020 Hi Majortom your story is very similar to ours with same timescales, still waiting for full refund or any confirmation from Cunard, our TA has confirmed our request for full refund but again stating it will come direct from Cunard. Tried emails - returned, phone calls - ended after a short time. We are totally disappointed with Cunard’s customer service, we are platinum members first booked with 1994. On Monday will take a leaf out of your book and contact CCC to go down section 75 route. The offer of 125% was insult as similar cruise itinerary for 2021 was double what we paid. Best Regards & Good Luck Link to comment Share on other sites More sharing options...
kmerlin14 Posted May 29, 2020 #413 Share Posted May 29, 2020 For those of you who are wondering about the Eastern seaboard cruise that has the payment due date coming up, this has just been announced https://www.cbc.ca/news/politics/cruise-ship-october-1.5589821 No cruise ships visits has been extended to October 31st. Link to comment Share on other sites More sharing options...
macsford Posted May 29, 2020 #414 Share Posted May 29, 2020 https://www.cbc.ca/news/politics/cruise-ship-october-1.5589821 Thank you for that, kmerlin 14 Am I reading correctly that the QM2 departing New York on September 11 finishing with an overnight in Quebec will not be able to continue. Or will there be a way for Cunard to avoid cancelling? We are booked Transatlantic from Southampton on September 4 followed by the week from New York to Quebec. It is booked as one journey. Final payment due next week so we would prefer Cunard to cancel. 1 Link to comment Share on other sites More sharing options...
Clagmeister Posted May 29, 2020 #415 Share Posted May 29, 2020 22 hours ago, Colin_Cameron said: 75 days today. Snap 75 days today Friday waiting patiently as I have been asked to do. I remain to be convinced that there is transparency in the process as I see on this and Cunard boards elsewhere that people have be refunded for cruises after my QV 16 April cancellation and applied for after my agreed refund on 16 March. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted May 29, 2020 #416 Share Posted May 29, 2020 Looks like I'm not alone at 75 days, talked to a nice lady yesterday who said she'd escalate it, as I'd somehow slipped through net. Hope it works I also sent Cunard email to guestservices and customerservices @carnivalukgroup saying if I didn't hear from someone by this time next week (82 days) with a specific timeline I would assume Cunard were not going to honour their legal obligations and I would approach my credit card company. If I haven't heard will give them a last chance, ring them next Thursday and ask that someone senior gets in contact by end of business Friday. If not it looks like credit card company route, can't wait forever, original promise was 45 days Link to comment Share on other sites More sharing options...
Clagmeister Posted May 29, 2020 #417 Share Posted May 29, 2020 1 hour ago, Captn Poldark said: I am starting to think like you. Even though we came to cruising only 12 years ago. It has become our passion meaning that we spend serious money each year on cruising and usually on big ticket accommodation . We started to look at Cunard as our new favourite following two successive happy grills experiences and the one on 16 April would have been a third. I truly hope the Company resolves our refunds soon. If I were to take the Section 75 route (that would also cost Cunard money) it would be a sour experience for me and would take some doing to restore my faith in this otherwise excellent brand. Link to comment Share on other sites More sharing options...
Clagmeister Posted May 29, 2020 #418 Share Posted May 29, 2020 4 hours ago, bigjo1 said: Day 72 and the cheque from Carnival arrived today! Booked for QM2 Ta via an online TA- not this one- and I contacted said TA in March with docs letter saying it was unwise for hubby to travel. They emailed to Cunard on 18th March for the refund. Heard nothing for weeks so tried to contact TA only to hear voicemail saying they were furloughed. Tried the general number for TA s firm and spoke to someone who said there was no point them contacting Cunard as they would be told they had to wait!! I asked if the refund would come via them or straight from Cunard and was told it would definitely come from the TA. Having heard nothing from TA or Cunard I rang TA last week-so after 60 days and was again told that the refund would come to them from Cunard and then onto me and it would go back on the card I paid with. I wasn’t happy so rang Cunard myself and spoke to a lady - didn’t take her name sorry- who checked that my refund request had been received and that they were currently working on refunds requested on 16 th March so mine shouldn’t be long . I enquired if the refund would first go to my TA but she said no. She said she would email the finance department to expedite matters and lo and behold a cheque for the full amount arrived today. There has been no communication from my TA at all so in future will book direct with Cunard. Sorry this post is so long but thought it might offer some hope to those who are still waiting ! So they are processing claims made on 16 Mar. We shall see 🤔 Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted May 29, 2020 #419 Share Posted May 29, 2020 When I spoke to Cunard yesterday they said my claim made on 16th March WASN'T being processed, it (like many I expect) had fallen through net. Can't wait and see for too long Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted May 29, 2020 #420 Share Posted May 29, 2020 Forgot to say mine was forwarded to finance dept Link to comment Share on other sites More sharing options...
majortom10 Posted May 29, 2020 #421 Share Posted May 29, 2020 Cunard have informed by PM on their Facebook page today that my refund applied for on 30th March for my 6th May roundtrip TA on QM2 will be returned to my credit card account as that is how I paid the balance and will take 5-10 days so we will wait and see. Link to comment Share on other sites More sharing options...
Rare Windsurfboy Posted May 29, 2020 #422 Share Posted May 29, 2020 Majortom10 well done, 2 weeks earlier than me and others. A bit random Link to comment Share on other sites More sharing options...
Clagmeister Posted May 29, 2020 #423 Share Posted May 29, 2020 5 hours ago, Windsurfboy said: Forgot to say mine was forwarded to finance dept Some real mixed messages going on for we 16 Mar requested refunds . Most of us seem to be still waiting for resolution. The comment about being overlooked is certainly at odds with the assurances I have received that my claim is in process and will be with me very shortly. That was a week ago and as I am still waiting who knows what is the truth these days.😕 Link to comment Share on other sites More sharing options...
bazzaw Posted May 29, 2020 #424 Share Posted May 29, 2020 On 5/29/2020 at 3:47 AM, Colin_Cameron said: 75 days today. 100 days since my first cancellation by Cunard Link to comment Share on other sites More sharing options...
bazzaw Posted May 29, 2020 #425 Share Posted May 29, 2020 23 hours ago, Edithclara said: After reading posts where people have booked via a TA only to find some weeks/months later that their online refund request was not in Cunard's system, I tried to confirm if I'm even in the refund queue (numerous phone calls, emails, tweets, twitter direct messages, Facebook messages). l finally received an email from Cunard Australia yesterday confirming that they could see my 30 March refund request in their system and that "Cunard are refunding agents in 60 days from when the refund is processed." " "Cunard are refunding agents in 60 days from when the refund is processed." ' - but WHEN is the refund processed???? Link to comment Share on other sites More sharing options...
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