grapau27 Posted May 8, 2020 #126 Share Posted May 8, 2020 8 hours ago, jknc said: Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make? Why would anyone do business with a company like that again? I certainly won’t. I’ll find more joy doing other things with my money. Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off. Link to comment Share on other sites More sharing options...
pcur Posted May 8, 2020 #127 Share Posted May 8, 2020 (edited) 8 hours ago, jknc said: Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make? Why would anyone do business with a company like that again? I certainly won’t. I’ll find more joy doing other things with my money. I have 4 RCCL and 1 Princess cruise booked. During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them. I did this twice. Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation. How'd that work out? 1 cruise cancelled with a full FCC for the non-refundable deposit 1 cruise booked for the same ship, etc, but in 2022 1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi 1 cruise booked b2b with one I already had booked, for 23 nights total Got lemons? Make lemonade. Edited May 8, 2020 by pcur 1 Link to comment Share on other sites More sharing options...
Retired LEO Posted May 8, 2020 #128 Share Posted May 8, 2020 4 hours ago, jknc said: yes, very. they’re just as frustrated. they spent hours on my behalf earlier this week. If I had to deal with you I would be frustrated too. 7 2 Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 8, 2020 #129 Share Posted May 8, 2020 1 hour ago, Milwaukee Eight said: Yes you have. Multiple times. Pot, meet kettle. 😏 1 1 Link to comment Share on other sites More sharing options...
grapau27 Posted May 8, 2020 #130 Share Posted May 8, 2020 (edited) 45 minutes ago, grapau27 said: Currently with P&O we are at day 56 from cancellation and still being expertly fobbed off. For RCL I rang C&A D+ who cancelled our cruise for us as it was 2 days before final payment of our June cruise and got our June cruise deposit instantly put into a FCC. For P&O(Carnival Group)we are still waiting for a cash refund after 56 days and the stories/excuses change every call. Edited May 8, 2020 by grapau27 1 1 Link to comment Share on other sites More sharing options...
ssb Posted May 8, 2020 #131 Share Posted May 8, 2020 9 hours ago, jknc said: Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make? Why would anyone do business with a company like that again? I certainly won’t. I’ll find more joy doing other things with my money. Considering all the circumstances, RCL has addressed the issues satisfactorily in my opinion. 3 Link to comment Share on other sites More sharing options...
KelSny1011 Posted May 8, 2020 #132 Share Posted May 8, 2020 It's very frustrating no doubt but that's show biz baby. I now will book outside final payment because it seems like that is what all of the cool cats do on here 😉 Link to comment Share on other sites More sharing options...
karena1 Posted May 8, 2020 #133 Share Posted May 8, 2020 10 hours ago, jknc said: Think about how much time you and your travel agent spent simply trying to get your money back. How many calls did you make? Why would anyone do business with a company like that again? I certainly won’t. I’ll find more joy doing other things with my money. Would cruise tomorrow. Have 19 booked with Royal right now 2 Link to comment Share on other sites More sharing options...
jknc Posted May 8, 2020 Author #134 Share Posted May 8, 2020 9 minutes ago, karena1 said: Would cruise tomorrow. Have 19 booked with Royal right now that’s great, karen 1 Link to comment Share on other sites More sharing options...
Ocean Boy Posted May 8, 2020 #135 Share Posted May 8, 2020 2 hours ago, pcur said: I have 4 RCCL and 1 Princess cruise booked. During the worst of it when I couldn't reach by Big Box TA, I booked the cruise myself online, then transferred it to them. I did this twice. Instead of wanting things "my way", I try to adjust and find a way to get what I want within the confines of the new situation. How'd that work out? 1 cruise cancelled with a full FCC for the non-refundable deposit 1 cruise booked for the same ship, etc, but in 2022 1 cruise booked online myself, and transferred, with free premium drink package, free tips, and free wifi 1 cruise booked b2b with one I already had booked, for 23 nights total Got lemons? Make lemonade. My guess is that is not an RCI cruise. Am I right? Link to comment Share on other sites More sharing options...
Midwestgal Posted May 8, 2020 #136 Share Posted May 8, 2020 (edited) I guess I’m one of the lucky ones. Royal cancelled my cruise at the end of March and I received my refund April 19th the day I was set to cruise on Harmony. Now if I haven’t received my refund at this point I’d still be okay for a little while longer but come June I’d be getting irritated. Edited May 8, 2020 by Midwestgal 1 Link to comment Share on other sites More sharing options...
HBE4 Posted May 8, 2020 #137 Share Posted May 8, 2020 16 minutes ago, Ocean Boy said: The ones that they have in the evening don't need ketchup. They are really good. I love how various themes flow in and out of CC threads.😊 If someone mentions not getting a refund on their prepaid gratuities, we can turn it into a tipping thread.😨 2 1 Link to comment Share on other sites More sharing options...
lifes-a-beach Posted May 8, 2020 #138 Share Posted May 8, 2020 I'm finally getting a haircut tomorrow, after which I won't even care about the money I'm owed for a while. It's all about the haircut. 2 1 Link to comment Share on other sites More sharing options...
jknc Posted May 8, 2020 Author #139 Share Posted May 8, 2020 God bless, y’all. Gotta run. I’m late for the MAGA rally. 1 2 Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted May 8, 2020 #140 Share Posted May 8, 2020 2 minutes ago, jknc said: God bless, y’all. Gotta run. I’m late for the MAGA rally. Bye Felicia! 😉 1 Link to comment Share on other sites More sharing options...
Ocean Boy Posted May 8, 2020 #141 Share Posted May 8, 2020 7 minutes ago, jknc said: God bless, y’all. Gotta run. I’m late for the MAGA rally. Don't worry, we will keep ourselves entertained on your thread. 3 Link to comment Share on other sites More sharing options...
Biker19 Posted May 8, 2020 #142 Share Posted May 8, 2020 1 hour ago, jknc said: How, in 2020, can an international company not figure it out? If timely refunds were a criteria for choosing a cruiseline, one didn't need this pandemic and its associated cancellations to realize RCI was not a good choice. Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 8, 2020 #143 Share Posted May 8, 2020 9 minutes ago, jknc said: I promise you on Tuesday evening our TA called me and said Royals people advised: Just wait a few more weeks and see what is actually refunded. I tried Royals social media team Wednesday and they won’t even discuss financials - see attached. It’s laughable the way some of y’all jump to defend RCI cause you don’t like my tone. I am surprised that you don't understand how booking with a travel agent works. The travel agent actually owns the reservations. It has been like that forever and always. 7 Link to comment Share on other sites More sharing options...
KsucAts Posted May 8, 2020 #144 Share Posted May 8, 2020 1 minute ago, Merion_Mom said: I am surprised that you don't understand how booking with a travel agent works. The travel agent actually owns the reservations. It has been like that forever and always. Exactly (and one of the reasons I won't use a travel agent). 2 Link to comment Share on other sites More sharing options...
Rare MISTER 67 Posted May 8, 2020 #145 Share Posted May 8, 2020 12 hours ago, jerseyjjs said: Royal isn't the only cruise line delaying refunds to customers. This is true, we still haven't received a dime from Princess. Link to comment Share on other sites More sharing options...
jknc Posted May 8, 2020 Author #146 Share Posted May 8, 2020 29 minutes ago, Merion_Mom said: I am surprised that you don't understand how booking with a travel agent works. The travel agent actually owns the reservations. It has been like that forever and always. Always used an agent and never had to contact cruise directly, so I did not know that. Not the best way, IMO, to do business. Thanks, Elsa! Link to comment Share on other sites More sharing options...
Rare A&L_Ont Posted May 9, 2020 #147 Share Posted May 9, 2020 6 hours ago, Retired LEO said: If I had to deal with you I would be frustrated too. Maybe the TA says they are calling. 😉 Link to comment Share on other sites More sharing options...
jknc Posted May 9, 2020 Author #148 Share Posted May 9, 2020 6 hours ago, Retired LEO said: If I had to deal with you I would be frustrated too. I’m not scared of covid-19, are you? Link to comment Share on other sites More sharing options...
Retired LEO Posted May 9, 2020 #149 Share Posted May 9, 2020 15 minutes ago, A&L_Ont said: Maybe the TA says they are calling. 😉 Yep I think you nailed it. 1 Link to comment Share on other sites More sharing options...
jknc Posted May 9, 2020 Author #150 Share Posted May 9, 2020 2 minutes ago, Retired LEO said: Yep I think you nailed it. Stay home. Stay safe. Link to comment Share on other sites More sharing options...
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