Rare abbydancer2003 Posted October 27, 2023 #7876 Share Posted October 27, 2023 8 minutes ago, mahasamatman said: Whether we need them or not is not particularly relevant. The point is that the system is broken, as I entered her number in the form and she should have received the same points I did. I will wait until after the 14th before calling, however, as they have until then to post the correct points. Good point. ] Link to comment Share on other sites More sharing options...
upwarduk Posted October 27, 2023 #7877 Share Posted October 27, 2023 4 hours ago, mahasamatman said: Whether we need them or not is not particularly relevant. The point is that the system is broken, as I entered her number in the form and she should have received the same points I did. I will wait until after the 14th before calling, however, as they have until then to post the correct points. Contact CelebrityCruises via Social Media. My Go Green points wern’t added after our recent cruise, and I contacted Celebrity Cruises Captain’s Club and they were added within the hour. Link to comment Share on other sites More sharing options...
cruisegirlppp Posted October 27, 2023 #7878 Share Posted October 27, 2023 4 hours ago, upwarduk said: Contact CelebrityCruises via Social Media. My Go Green points wern’t added after our recent cruise, and I contacted Celebrity Cruises Captain’s Club and they were added within the hour. Same thing happened to us after recent cruise...easily fixed with a phone call so that we can continue our quest for al Bacio level. 1 Link to comment Share on other sites More sharing options...
mahasamatman Posted October 27, 2023 #7879 Share Posted October 27, 2023 9 hours ago, upwarduk said: Contact CelebrityCruises via Social Media. Not possible. I don't use (anti)Social Media. Link to comment Share on other sites More sharing options...
snichols23 Posted October 27, 2023 #7880 Share Posted October 27, 2023 DH received his points along credits to my acct. No problems for either of us. Link to comment Share on other sites More sharing options...
patty1955 Posted October 27, 2023 #7881 Share Posted October 27, 2023 I still haven't received my 3 points but I'm so far from Zenith, it doesn't really matter. Link to comment Share on other sites More sharing options...
Charles4515 Posted October 27, 2023 #7882 Share Posted October 27, 2023 1 hour ago, patty1955 said: I still haven't received my 3 points but I'm so far from Zenith, it doesn't really matter. I have not got around to looking for that reason. Link to comment Share on other sites More sharing options...
drakes2 Posted October 27, 2023 #7883 Share Posted October 27, 2023 17 minutes ago, Charles4515 said: I have not got around to looking for that reason. I got mine and I'm Elite plus anyway. Will never make it to Zenith and probably wouldn't know even if I did. 😆 Link to comment Share on other sites More sharing options...
Charles4515 Posted October 27, 2023 #7884 Share Posted October 27, 2023 16 minutes ago, drakes2 said: I got mine and I'm Elite plus anyway. Will never make it to Zenith and probably wouldn't know even if I did. 😆 Sooner or later, probably sooner they will send me an email with my points total. I know I won’t make it to Zenith because my future cruises won’t all be on Celebrity and I am cruising less often. Link to comment Share on other sites More sharing options...
downsmead Posted October 27, 2023 #7885 Share Posted October 27, 2023 12 minutes ago, Charles4515 said: Sooner or later, probably sooner they will send me an email with my points total. I know I won’t make it to Zenith because my future cruises won’t all be on Celebrity and I am cruising less often. I have never had an email telling me my points total. I only ever know if I sign into my account. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted October 27, 2023 #7886 Share Posted October 27, 2023 The Sep 26th email invitation to watch the Captains Club Webinar (with Laura Hodges Bethge) had my name, membership number, current tier, and total points on it. Link to comment Share on other sites More sharing options...
Charles4515 Posted October 27, 2023 #7887 Share Posted October 27, 2023 (edited) 1 hour ago, downsmead said: I have never had an email telling me my points total. I only ever know if I sign into my account. Do you get the Captains Club emails? They are on the Captains Club emails. The one sent on 10/25 about Elite lounges shows my points without the 3 added. So the emails have some lag. Just signed in on the website and checked and it shows my points with the 3 added. The next Captains Club email will I am sure show the updated total. Edited October 27, 2023 by Charles4515 Link to comment Share on other sites More sharing options...
Charles4515 Posted October 27, 2023 #7888 Share Posted October 27, 2023 1 hour ago, downsmead said: I have never had an email telling me my points total. I only ever know if I sign into my account. Amusingly I got a new Captains Club email a minute ago "From the Bridge" and it has my points with the correct updated total. Link to comment Share on other sites More sharing options...
m8zenblue Posted October 27, 2023 #7889 Share Posted October 27, 2023 7 minutes ago, Charles4515 said: Amusingly I got a new Captains Club email a minute ago "From the Bridge" and it has my points with the correct updated total. 7 minutes ago, Charles4515 said: Amusingly I got a new Captains Club email a minute ago "From the Bridge" and it has my points with the correct updated total. Ditto ! Link to comment Share on other sites More sharing options...
m8zenblue Posted October 27, 2023 #7890 Share Posted October 27, 2023 I get email and snail mail, from X, mostly sales and the occasional message from the CEO. Everytime there is a header with my points. Link to comment Share on other sites More sharing options...
snow bunny Posted October 27, 2023 #7891 Share Posted October 27, 2023 So, my points show up correctly in the current email titled “From the Bridge”, however my online account is out by 1. I know it isn’t much but it is one point closer to Elite+. Should I wait to see if it updates correctly? DH has the same issue. snow bunny Link to comment Share on other sites More sharing options...
TourDeCruise Posted October 28, 2023 #7892 Share Posted October 28, 2023 9 hours ago, patty1955 said: I still haven't received my 3 points but I'm so far from Zenith, it doesn't really matter. We still have not received the 3 points either and, like you, we are Zenith. The From the Bridge email today shows 2 points less than what we show online. Maybe tomorrow or soon, the 3 pts will show up. Link to comment Share on other sites More sharing options...
WeMissSeaView Posted October 28, 2023 #7893 Share Posted October 28, 2023 My e-mail shows 954 points. When I log in it shows 996 points, which is correct. Strange that there is a 42 point gap. Link to comment Share on other sites More sharing options...
CNSfromHI Posted October 28, 2023 #7894 Share Posted October 28, 2023 Received my 3 CC points per a Celebrity "From the Bridge" email yesterday p.m. I wasn't expecting them until November 14, per the "Q&A With Laura" CC opportunity email last month, so this was a pleasant surprise. cjr Link to comment Share on other sites More sharing options...
maggie.1008 Posted October 28, 2023 #7895 Share Posted October 28, 2023 1097 points until Zenith for me. Doubt I will ever make Zenith as we cruise on other lines. 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted October 28, 2023 #7896 Share Posted October 28, 2023 (edited) 1 hour ago, WeMissSeaView said: My e-mail shows 954 points. When I log in it shows 996 points, which is correct. Strange that there is a 42 point gap. It is not uncommon for the points shown in an email to trail what is shown online because it is out of date. Perhaps you got bonus club points from a relatively recently completed cruise that qualified for a 2x CC points promotion? Edited October 28, 2023 by mahdnc Link to comment Share on other sites More sharing options...
gerelmx Posted October 28, 2023 #7897 Share Posted October 28, 2023 (edited) Another one that his wife doesn't receive the last 3 points, will wait until November 14 Edited October 28, 2023 by gerelmx Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 28, 2023 #7898 Share Posted October 28, 2023 450 Points until Double Zenith for us. Don't know why I listen to all that propaganda for 3 points. LOL One point at a time - or in this case 3 points - Mine arrived yesterday 6 Link to comment Share on other sites More sharing options...
patty1955 Posted October 28, 2023 #7899 Share Posted October 28, 2023 We haven't received any emails from Captains' Club in a very long time. Does anyone have an email address I can write to for assistance? Link to comment Share on other sites More sharing options...
doghog Posted October 28, 2023 #7900 Share Posted October 28, 2023 40 minutes ago, patty1955 said: We haven't received any emails from Captains' Club in a very long time. Does anyone have an email address I can write to for assistance? This is the one listed on Celebrity's website. cec@celebrity.com. Or call 1-800-760-0654. Link to comment Share on other sites More sharing options...
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