Rare MrSchwump Posted July 1, 2020 #1 Share Posted July 1, 2020 Our Enchanted cruise for October was cancelled some time ago. The weird thing is, it’s still showing in my personalizer. It tells me I have 104 days until I sail. I called Princess and they tell me they don’t know when this will get removed. Is anyone else in this same situation? Link to comment Share on other sites More sharing options...
phred119s Posted July 1, 2020 #2 Share Posted July 1, 2020 It's my understanding that it will drop off when they actually cancel it in the system on their end. Mine (Sky July 11) was cancelled on May 6. My personalizer says that we sail in 10 days. oh how I wish. Link to comment Share on other sites More sharing options...
Rare AnyMajorCruiseDude Posted July 1, 2020 #3 Share Posted July 1, 2020 Same here. I have 5 cancellations that still show as upcoming. 1 Link to comment Share on other sites More sharing options...
cvpends Posted July 1, 2020 #4 Share Posted July 1, 2020 My April cruise showed up for months after and my June cruise disappeared on the day it should have sailed. For the June cruise, I could have booked and paid for excursions, specialty dining, etc. up until the day it disappeared from my personalizer. In my travel agent software, the June cruise still shows up as "booked," as opposed to "cancelled" as my April cruise shows. So apparently it dropping off our Personalizer doesn't have to do with it being cancelled in their system. Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted July 1, 2020 #5 Share Posted July 1, 2020 The above answer is correct; it’ll fall off once they process your refund or the sail date, whichever is first. 1 Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted July 1, 2020 #6 Share Posted July 1, 2020 22 minutes ago, cruisequeen4ever said: The above answer is correct; it’ll fall off once they process your refund or the sail date, whichever is first. That's exactly what happened with all the cruises that I've had canceled. Link to comment Share on other sites More sharing options...
Rare MrSchwump Posted July 2, 2020 Author #7 Share Posted July 2, 2020 (edited) Is there any reason Princess would keep those looking like they’re active? Seems like it would be fairly simple to purge them from the system? Edited July 2, 2020 by MrSchwump 1 Link to comment Share on other sites More sharing options...
V_icki_e Posted July 2, 2020 #8 Share Posted July 2, 2020 Mine didn't drop off until sail date, but now it appears in my cruise history as 'completed' along with my 2 cruise credits being added 🙂 Link to comment Share on other sites More sharing options...
avonlady6390 Posted July 2, 2020 #9 Share Posted July 2, 2020 I had a new England cruise booked for October which was cancelled by princess it's still showing active fortunately I only used an fcd for deposit. So at least I'm not waiting for a refund. 1 Link to comment Share on other sites More sharing options...
Italy52 Posted July 2, 2020 #10 Share Posted July 2, 2020 2 hours ago, V_icki_e said: Mine didn't drop off until sail date, but now it appears in my cruise history as 'completed' along with my 2 cruise credits being added 🙂 Mine did the same thing --- then it readjusted itself and I lost the credits for the cancelled cruise. Link to comment Share on other sites More sharing options...
cvpends Posted July 2, 2020 #11 Share Posted July 2, 2020 2 hours ago, V_icki_e said: Mine didn't drop off until sail date, but now it appears in my cruise history as 'completed' along with my 2 cruise credits being added 🙂 My cancelled April hung around in my cruise history as completed for a couple of months, and I was so excited thinking I had received a free credit from the cruise gods, making me only one credit away from true Elite (I get Elite privileges anyway as a Princess Commodore travel agent.) But then it dropped off 😒 My June cancelled cruise disappeared from my cruise history the day I was supposed to sail. Link to comment Share on other sites More sharing options...
Rare leck57 Posted July 2, 2020 #12 Share Posted July 2, 2020 3 hours ago, V_icki_e said: Mine didn't drop off until sail date, but now it appears in my cruise history as 'completed' along with my 2 cruise credits being added 🙂 Same as one of mine. I'll take it! Link to comment Share on other sites More sharing options...
cvpends Posted July 2, 2020 #13 Share Posted July 2, 2020 4 minutes ago, leck57 said: Same as one of mine. I'll take it! It would be nice if you were right 😍 Link to comment Share on other sites More sharing options...
Rare leck57 Posted July 2, 2020 #14 Share Posted July 2, 2020 Just now, cvpends said: It would be nice if you were right 😍 Yeah but it looks like from the subsequent posts that they eventually catch up. Link to comment Share on other sites More sharing options...
cvpends Posted July 2, 2020 #15 Share Posted July 2, 2020 2 minutes ago, leck57 said: Yeah but it looks like from the subsequent posts that they eventually catch up. Sadly, yes 😢 Link to comment Share on other sites More sharing options...
candide333 Posted July 2, 2020 #16 Share Posted July 2, 2020 So glad this issue was posted. I could also book excursions etc. even though my cruise was cancelled in early May. Now, I know I won’t see any cancellations in my Personalizer until September. Link to comment Share on other sites More sharing options...
billco Posted July 2, 2020 #17 Share Posted July 2, 2020 My April cruise was cancelled in March and stayed on the Personaliser until Sailing. Since I chose Option 1, I received 150% FCCs, which I applied to my August/September cruises. Since they were cancelled they are still on the Personaliser along with the FCC discount that was applied. My FCC Account status shows 0 Cruise Credits. Link to comment Share on other sites More sharing options...
Schonert Posted July 3, 2020 #18 Share Posted July 3, 2020 My cruises did not drop off until the the day there were supposed to sail. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted July 4, 2020 #19 Share Posted July 4, 2020 9 hours ago, Schonert said: My cruises did not drop off until the the day there were supposed to sail. A couple of mine stayed on until well after the sail date. The other couple were removed early (sail dates were in late summer) but, looks like they dropped off once the reimbursement was completed. Link to comment Share on other sites More sharing options...
Paccruise Posted July 4, 2020 #20 Share Posted July 4, 2020 On 7/1/2020 at 11:47 AM, MrSchwump said: Our Enchanted cruise for October was cancelled some time ago. The weird thing is, it’s still showing in my personalizer. It tells me I have 104 days until I sail. I called Princess and they tell me they don’t know when this will get removed. Is anyone else in this same situation? I am in the same boat. My Enchanted for October still showing like I am on the cruise. Guess some day it will correct it self. Link to comment Share on other sites More sharing options...
2theship Posted July 4, 2020 #21 Share Posted July 4, 2020 Our August 31 cruise stayed until about just a week or so ago, complete with flight arrangements. Once it was removed, our future cruise deposits were returned to our account. Link to comment Share on other sites More sharing options...
Rare MrSchwump Posted July 4, 2020 Author #22 Share Posted July 4, 2020 34 minutes ago, Paccruise said: I am in the same boat. My Enchanted for October still showing like I am on the cruise. Guess some day it will correct it self. I don’t know why they wouldn’t just clear those all out. Glad I’m not the only one is this situation. Link to comment Share on other sites More sharing options...
caribill Posted July 5, 2020 #23 Share Posted July 5, 2020 13 hours ago, MrSchwump said: I don’t know why they wouldn’t just clear those all out. Glad I’m not the only one is this situation. I remember one post a month or so ago about a cruise: a) remaining in the system until sailing date b) being shown as in progress when sailing date arrived c) shown as completed with cruise credits after the cruise would have ended d) disappearing (along with the cruise credit) once the refund/FCCs were processed. Link to comment Share on other sites More sharing options...
nini Posted July 5, 2020 #24 Share Posted July 5, 2020 Same here... now I know why. We have not received our deposit refund. It was scheduled for early September. Link to comment Share on other sites More sharing options...
Italy52 Posted July 5, 2020 #25 Share Posted July 5, 2020 1 hour ago, nini said: Same here... now I know why. We have not received our deposit refund. It was scheduled for early September. Refund did not play a part in our cruise being dropped from Personalizer --- we still do not have a refund (FCCs, port fees and taxes and gift card) for our May cruise. Link to comment Share on other sites More sharing options...
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