Carnival email "Urgent Final Payment Due"

[ProgRockCruiser]

1 minute ago, OceanZena said:

If Carnival cancels, is the non refundable deposit still not refundable? 

So far, if Carnival cancels they give you the option of taking a full refund.   That may change - no-one knows.

[drsel]

4 minutes ago, OceanZena said:

If Carnival cancels, is the non refundable deposit still not refundable? 

 

If you accept $300 or $600 OBC and transfer the deposit to a future Cruise, then it will be non refundable

Edited August 27, 2020 by drsel

[OceanZena]

2 minutes ago, mybichon said:

I would wait until a day or so before your final payment is due and call to request an extension. I was able to do that for my October cruise. Carnival ended up cancelling the cruise a few days after my original payment date. I got my nonrefundable deposit back, which I would have lost if I had cancelled myself. Carnival does not care if you are uncomfortable about sailing regarding Covid. As long as the cruise is on, you are expected to proceed with final payment. This is what I was told when I asked.

Thanks. I think this is what i'll do. That is if they don't cancel before 9/16. And yes, it's a 4 day sailing so the obc would only be $300. 

[OceanZena]

1 minute ago, drsel said:

Yes it will remain non refundable always, even for the future Cruise

What I was asking was if Carnival cancels my sailing, I would be able to get that non refundable deposit back correct? This is if I decline a future cruise booking. 

[OceanZena]

2 minutes ago, ProgRockCruiser said:

So far, if Carnival cancels they give you the option of taking a full refund.   That may change - no-one knows.

Ok thanks, I didn't see this post when I replied to the other one. Hopefully they will still offer the refund if November is cancelled. 

 

I'll just wait until a day before 9/16 and if the sailing is still a go, i'll call and request a refund and if not, then I guess i'll just let them keep the $200 and take a loss on it. 

[drsel]

I don't think they will cancel until they have collected all the final payments

[ProgRockCruiser]

1 minute ago, OceanZena said:

Ok thanks, I didn't see this post when I replied to the other one. Hopefully they will still offer the refund if November is cancelled. 

 

I'll just wait until a day before 9/16 and if the sailing is still a go, i'll call and request a refund and if not, then I guess i'll just let them keep the $200 and take a loss on it. 

You could do that.  Or you could move that deposit to a future sailing in late 2022 (or whatever).  It won't cost you anything, and will "get you in the door" for that future sailing.

[drsel]

I also asked Costa, a Carnival group company, to extend my date for final payment, but the customer service representative said it cannot be done officially.

however she advised me unofficially to make the final payment just 30 days prior to sailing.

[ProgRockCruiser]

2 minutes ago, drsel said:

I don't think they will cancel until they have collected all the final payments

In the past they have cancelled sailings for a particular month about 2 months prior to the start of that month.  E.g. they cancelled all of October on 5 August.

 

So for shorter sailings, where final payment is 60 days prior, those bookings have not reached final payment date yet.

 

It is the longer 6 days and up cruises that would have already reached/passed the final payment dates.

[DGP1111]

7 hours ago, ProgRockCruiser said:

. . . .  I expect Carnival to make an announcement about Nov sometime soon - like by Monday afternoon (31 Aug 2020).  So you will have your cruise cancelled before your final payment if that plays out as such.

 

 

 

My betting/guessing chips on the 'Cancellation Roulette' table are for next week as well.  I hope so.

 

I'd already cancelled my air for November to stay within that carrier's refund guidelines.

 

 

7 hours ago, ProgRockCruiser said:

As noted, they will tell you when they officially know.  Right now, the CDC has not (as far as we, the public, know) issued any guidelines for what will be acceptable measures for cruising to resume.

 

Carnival has stated on their website what they consider to be some initial gestures towards that.

 

 

With very strong plans for the CDC's vessel sanitation program (or, as I like to call it, the 'unannounced/gotcha' visit) to include several new things beyond the former gastrointestinal main scope, some cruise lines have ongoing things to work out to overcome their "but we've always done it that way" thinking (i.e. that ridiculous Mongolian Wok process Carnival has gotten away with for far too many years). 

Edited August 28, 2020 by DGP1111

[kona_wahine]

Just hold off as long as possible. If you cancel and can’t get a refund anyway, why the rush? We were lucky (?) and our february cruise was cancelled way out. We opted for the OBC of $600. Planning to cruise in 2022. Going to use the OBS for Cheers package. Works for me.

[drsel]

Yes the $600 OBC is very generous of Carnival.
no the cruise line has anything like it.

[gatour]

17 hours ago, OceanZena said:

 

I think they should have an obligation to let passengers know of sailing changes for Covid in advance of final payment. It's only good business imo to let passengers know if they have to wear masks, social distance before agreeing to it since that's not necessarily what was originally agreed upon when booking the cruise. This is just how I see it. 

The problem is that unlike other countries/political entities, the CDC has almost no guidance on what policies or procedures will be need to allow the lines to sail.  So the lines have to develop everything in the dark, throw it over to the CDC to if the plans are acceptable.  If CDC says the plans are unacceptable the cruise line have to go back to the drawing board.  So there is no way they can let passengers now what will be required, until a plan is approved.

[Djptcp]

We have a 7-day Legend cruise booked for the week of Thanksgiving and our final payment was due last Monday. I had waited as long as possible to not pay it, but finally did. It seems doubtful the Legend will sail, but if it is cancelled we have already dealt with 3 cancelled Carnival cruises and easily took care of moving those bookings and getting our FCC and OBC with quick phone calls to the casino promotions number (no waiting time either on the phone). We know the drill and will just deal with it if it is cancelled. We also have dealt with 3 cancelled Holland America cruises (first due to Covid-19 and the other two because they sold the ship) and definitely not so easy to deal with. Phone calls not possible, we just had to wait for our FCC and it took 5 months to finally get the email with our FCC. Once we had it, I called our PCC and she moved it to our booked HAL cruise in April 2021.

[sunonfire]

In the last safety and health update dated August 26th, there is a sentence -

“Carnival will honor this offer for any guests who were previously booked on voyages departing October 31, 2020 or prior and canceled their booking on or after March 6, 2020.“

 

My focus is not on the dates but the part that guest had cancelled. This seems to say that some guests were offered “cancellation perks” even if the guest had cancelled the booking and after the fact Carnival cancelled the sailing.  Has anyone had any experience with this type of situation?

[skridge]

20 hours ago, drsel said:

You can try to get your last day to make the final payment extended.

 

Please make the final payment and don't forfeit your non-refundable deposit.

 

If Carnival cancels the cruise they will give you a reward of $600 OBC to transfer your deposit to a future Cruise

 

 

I don't think begging people to send money to a company is a reasonable thing for anyone to do.  I would hope the OP will make a decision based  on there own willingness to hand over money to a company that is in a weak financial condition.

[firefly333]

6 minutes ago, skridge said:

I don't think begging people to send money to a company is a reasonable thing for anyone to do.  I would hope the OP will make a decision based  on there own willingness to hand over money to a company that is in a weak financial condition.

OP already said he is taking the refund and final payment not due till mid sept, so odds are pretty certain he will know by then if cancelled. It's a short cruise he said so only due 60 days out. He knows he will get $300 obc if he rebooked, but said he wants refund.

 

Hes already made up his mind, just has to be patient and wait to be cancelled. 

[skridge]

18 minutes ago, firefly333 said:

OP already said he is taking the refund and final payment not due till mid sept, so odds are pretty certain he will know by then if cancelled. It's a short cruise he said so only due 60 days out. He knows he will get $300 obc if he rebooked, but said he wants refund.

 

Hes already made up his mind, just has to be patient and wait to be cancelled. 

Having the opinion that forfeiting a non refundable is a totally reasonable opinion to share.  I think it is over the line when you say please make the final payment.

[firefly333]

14 minutes ago, skridge said:

Having the opinion that forfeiting a non refundable is a totally reasonable opinion to share.  I think it is over the line when you say please make the final payment.

You miss the pt that since OP is booked on a short cruise, the odds are he will know before his final payment is due since short cruises final payment is only due 60 days? Or is it 75 ... but later than if he booked a 7 day.

 

I'd bet he does NOT lose his deposit because carnival will cancel by then. If he was booked on a 7 day your reply about losing his deposit might apply. You miss my pt. you replied to.

 

Where did I say please make final payment? I said he will know before his final payment is due imo. 

Edited August 28, 2020 by firefly333

[OceanZena]

1 hour ago, firefly333 said:

You miss the pt that since OP is booked on a short cruise, the odds are he will know before his final payment is due since short cruises final payment is only due 60 days? Or is it 75 ... but later than if he booked a 7 day.

 

I'd bet he does NOT lose his deposit because carnival will cancel by then. If he was booked on a 7 day your reply about losing his deposit might apply. You miss my pt. you replied to.

 

Where did I say please make final payment? I said he will know before his final payment is due imo. 

 

My final payment date is 9/16 for an 11/30 4 day sailing. Hopefully the predictions are correct that the first week of Sept. we'll get notification from Carnival if November is cancelled (or all of 2020 which I personally feel would be the right thing to do since we're still in this mess, but that's a whole other subject.)

 

I do want the refund only because i'm too hesitant (chicken) to sail until I know for certain the virus isn't going to be a potential danger. I'd rather sit back and watch the first few months of cruising and see how things fare before I jump back in the waters so to speak. 

 

I do see a Dec. 2022 4 day sailing that seems far enough out---but when I booked in May I said to myself "Oh this thing will be over by November"...HA! So I don't want to make any predictions on this anymore and I did come across an article saying this pandemic may last 2 years. But I take all articles with a grain of salt because they all seem to contradict each other that you're just left even more confused then ever. 

 

So bottom line, I decided if Carnival does indeed sail for Nov 30, i'll just go ahead and move the deposit to Dec. 2022 and if they cancel all of November, i'll request the refund. 

[drsel]

In my opinion a non refundable deposit is also not transferable.

If Carnival actually sails on 30th November, I don't think they will let you transfer your deposit to another Cruise in 2022

[drsel]

but a good idea would be to phone Carnival customer care or your travel agent and request them nicely to extend your last payment date to 30th October, 30 days prior to sailing

by then you will certainly know if the cruise is cancelled or not.

[drsel]

If the cruise is cancelled by Carnival, then you can opt for a refund of your deposit

or

transfer that deposit to your 2022 Cruise and get 300 OBC as a gift

 

 

 

 

[firefly333]

2 minutes ago, drsel said:

In my opinion a non refundable deposit is also not transferable.

If Carnival actually sails on 30th November, I don't think they will let you transfer your deposit to another Cruise in 2022

Carnival is allowing it. As is rcl, though rcl has it in writing and a form to do it yourself online. 

 

Just because you think carnival shouldn't allow it, doesnt mean carnival wouldnt. The only time I book 4 day cruises is if I have it as part of a b2b, but how far you live from the port etc might be a factor. 

 

 

 

 

[OceanZena]

5 minutes ago, drsel said:

In my opinion a non refundable deposit is also not transferable.

If Carnival actually sails on 30th November, I don't think they will let you transfer your deposit to another Cruise in 2022

I think they will allow me to transfer the deposit if they sail Nov 30. They'd have to understand it being one of the first sailings would make some passengers feel too uncomfortable, especially since we're still in the midst of the pandemic. 

I would be very surprised if they sail and don't allow me to use the deposit for a later date. If they do that, then i'd be through with Carnival forever. But I don't think they would be that callous.