When Does RCCL Update Pricing on a Lift and Shift?

[yogimax]

Well over a week ago, I did a Lift and Shift from January 2021 to January 2022.  I asked if I would get an email confirmation and the agent said to wait a few days as information is updated.

 

Well, it's more than a few days so I checked online.  The new cruise is indeed confirmed BUT when I clicked the "Make a Payment" link to check the price, it now shows $2300 due, rather than the original cruise price of $1400.

 

Still no email confirmation.  Yes, I will call, but was wondering what your experience has been when doing a L&S.

 

Thanks!

[firefly333]

Within a week at most. Maybe labor day delayed them. Usually 3 or 4 days

[HicksRA]

You can call and make an automated request for a current invoice without having to wait to talk to someone. This will tell you for sure when the update has been effected. 

[yogimax]

11 minutes ago, HicksRA said:

You can call and make an automated request for a current invoice without having to wait to talk to someone. This will tell you for sure when the update has been effected. 

Interesting.  How do you access the automated line?

[HicksRA]

Just now, yogimax said:

Interesting.  How do you access the automated line?

866 562 7625 prompts 4 then 2 (if you booked online). 

[yogimax]

2 minutes ago, HicksRA said:

866 562 7625 prompts 4 then 2 (if you booked online). 

Excellent... thank you!

[HicksRA]

5 minutes ago, HicksRA said:

Deleted duplicate. 

Edited September 8, 2020 by HicksRA

[Ashland]

42 minutes ago, HicksRA said:

866 562 7625 prompts 4 then 2 (if you booked online). 

And if you did the L/S over the phone with RCI can this automated system still work ?

[HicksRA]

1 minute ago, Ashland said:

And if you did the L/S over the phone with RCI can this automated system still work ?

Yes. 

[LuCruise]

I've done a few.  On the recent one, I got the updated invoice automatically emailed a couple hours after lifting and sifting. For one I had to call in a couple weeks later. For another one, I had connecting rooms. Got an updated invoice for one of the rooms a couple hours later (my kids room).   For the other room I had to call in for it a couple weeks later 

 

All were lifted and sifted over the phone so I could select the room(s).

Edited September 8, 2020 by LuCruise

[yogimax]

3 hours ago, LuCruise said:

On the recent one, I got the updated invoice automatically emailed a couple hours after lifting and sifting. For one I had to call in a couple weeks later. For another one, I had connecting rooms. Got an updated invoice for one of the rooms a couple hours later (my kids room).   For the other room I had to call in for it a couple weeks later 

Why can it take from a couple of hours to weeks or more?

 

One would think this is all done by a computer program.  Can it be they have one person sitting in a cubicle manually doing all these?

[Ashland]

3 hours ago, yogimax said:

Why can it take from a couple of hours to weeks or more?

 

One would think this is all done by a computer program.  Can it be they have one person sitting in a cubicle manually doing all these?

"Cubicle"...aren't they still working remotely 

[Ourusualbeach]

7 hours ago, yogimax said:

Why can it take from a couple of hours to weeks or more?

 

One would think this is all done by a computer program.  Can it be they have one person sitting in a cubicle manually doing all these?

I have found that if everything is straight forward, the shift has been done on line, The same cabin categories exIt’s in both ships and no FCC’s had been applied to the initial reservation then I have the updated pricing the same day. 
 

If I call in or if the exact category doesn’t exist or if a FCC had been applied then it takes longer.

 

i suspect that doing it online and there are no flags or anomalies then it’s all handled by a computer or sone very low level employee who has the authority to do it.  Once there are any deviations then it needs to go to the next level for review, either a person or an employee with more authority...this is where the system can get bogged down and take longer.

[Milwaukee Eight]

I wonder if OP was applying FCC or the cabin category wasn’t the same?  
 

M8

[LuCruise]

8 hours ago, yogimax said:

Why can it take from a couple of hours to weeks or more?

 

One would think this is all done by a computer program.  Can it be they have one person sitting in a cubicle manually doing all these?

 

48 minutes ago, Ourusualbeach said:

I have found that if everything is straight forward, the shift has been done on line, The same cabin categories exIt’s in both ships and no FCC’s had been applied to the initial reservation then I have the updated pricing the same day. 
 

If I call in or if the exact category doesn’t exist or if a FCC had been applied then it takes longer.

 

i suspect that doing it online and there are no flags or anomalies then it’s all handled by a computer or sone very low level employee who has the authority to do it.  Once there are any deviations then it needs to go to the next level for review, either a person or an employee with more authority...this is where the system can get bogged down and take longer.

As per Ourusualbeach, the one that was emailed automatically in a couple hours was a move to the exact same stateroom (by done by phone ).  Having said that, the one where I received one of the invoices for the connecting rooms was not room to room.  In fact, it even had a re-categorization of the staterooms (from 2 "balcony" rooms to "connecting balcony" rooms).  I was surprised that I got even one of them automatically.  I also personally suspect that I could have waited forever and those other invoices weren't ever going to be automatically emailed....so i just called.  No issue though, the agent emailed them.

[yogimax]

4 hours ago, Milwaukee Eight said:

I wonder if OP was applying FCC or the cabin category wasn’t the same?  
 

M8

Same category (balcony guarantee), FCC applied on the original January 2021 cruise

[lovelife]

Most of mine have taken two to three days. When I didn't receive my most recent one after seven days, I called and it had not been started yet. After a very long hold, it was updated and emailed to me.

[Ourusualbeach]

7 hours ago, yogimax said:

Same category (balcony guarantee), FCC applied on the original January 2021 cruise

That’s why it’s taking longer.  You applied an FCC

[Ourusualbeach]

Took 5 hours from the time I submitted a request this morning until the time I had the new adjusted invoice.  The on line tool works fabulously. 

Edited September 9, 2020 by Ourusualbeach

[Readytogo]

On 9/8/2020 at 1:53 PM, HicksRA said:

866 562 7625 prompts 4 then 2 (if you booked online). 

 

This is a great tip. I had my email before I hung up the call! Thanks.

 

 

[karena1]

On 9/8/2020 at 2:16 PM, yogimax said:

Well over a week ago, I did a Lift and Shift from January 2021 to January 2022.  I asked if I would get an email confirmation and the agent said to wait a few days as information is updated.

 

Well, it's more than a few days so I checked online.  The new cruise is indeed confirmed BUT when I clicked the "Make a Payment" link to check the price, it now shows $2300 due, rather than the original cruise price of $1400.

 

Still no email confirmation.  Yes, I will call, but was wondering what your experience has been when doing a L&S.

 

Thanks!

I had mine within 3 days

[KeywestK]

I did a L&S a week ago and received the invoice while I was still on the phone with the cust svc rep.  That invoice had the current pricing for the new booking, and the rep told me I will get a revised invoice within 3 days to reflect the price guarantee. I received the updated invoice the following day.  So my L&S experience worked beautifully. 

[Sun and Fun]

Our lift and shift from January 2021 to January 2022 was from Star loft to Star loft. We did not have a price change as the price we paid was guaranteed in the shift (although the cabin we shifted to was 5000 more than what we paid). Our rate went down a little due to lower taxes in the different ports.

 

We received a new confirmation/invoice from our travel agent a week or two after (although we saw the shift in Royal’s cruise planner a day or so after).

 

 

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