Crystal Riverboat cruises in April 2021 ?

[petlover]

We're booked for 2 Crystal riverboat cruises. The first is April 12, 2021 Amsterdam to Amsterdam and the 2nd is April 24, 2021 Budapest to Regensburg. Any thoughts if there's a chance these will be a go ?? Thanks.

Edited November 7, 2020 by petlover
additional

[ryndam]

I think one great unknown at this time will be the availability of international air traffic re-opening, especially to US passport holders, as well as border openings and international quarantine protocols. We are still 5 months away from April 2021 and as the world-wide pandemic situation evolves, IMHO, there is still much unknown about international travel in Spring 2021.

 

Rob

[petlover]

Thanks Rob....that's my thoughts too. We have USA passports, they may not want us. We've booked our air with United. If it's a NO go, I hope UAL cancels our flights so we can get a refund. We don't need anymore FAC. 

[Coral]

18 hours ago, petlover said:

Thanks Rob....that's my thoughts too. We have USA passports, they may not want us. We've booked our air with United. If it's a NO go, I hope UAL cancels our flights so we can get a refund. We don't need anymore FAC. 

My friends had tickets with United to Copenhagen 2x this past summer. They ended up with air credits. They were not happy.

 

I hope your trip is a go and life is better come April! Are you switching ships or on the same ship?

Edited November 8, 2020 by Coral

[Texas Tillie]

I waited until United canceled my flight to Lisbon and home from London and had a cash refund in 6 days. 

[cruisr]

I really doubt your cruise will happen.

[petlover]

Both our Crystal riverboat cruises in April/May don't look at all likely. They're  both paid in full. Any idea if Crystal will give us a $  refund or do they only give FCC ?

 

Edited November 15, 2020 by petlover

[cruisr]

1 hour ago, petlover said:

Both our Crystal riverboat cruises in April/May don't look at all likely. They're  both paid in full. Any idea if Crystal will give us a $  refund or do they only give FCC ?

 

Cancel ASAP.  If you visit the Crystal board in the Ocean Cruises section you will see that some people have been waiting over 200 days for a refund.  You are well within the zero cancellation fee but you will have an administrative fee.  If you wait until Crystal cancels you can have a choice of a full refund (though who knows when you will get it) or a FCC with perhaps an extra 10-15% bonus thrown in.

[mrlevin]

13 hours ago, cruisr said:

Cancel ASAP.  If you visit the Crystal board in the Ocean Cruises section you will see that some people have been waiting over 200 days for a refund.  You are well within the zero cancellation fee but you will have an administrative fee.  If you wait until Crystal cancels you can have a choice of a full refund (though who knows when you will get it) or a FCC with perhaps an extra 10-15% bonus thrown in.

 

Crystal has waived the administrative fee.  I am at 35 days since cancellation and have not received credit to either credit card; hopefully will get the credits in next six weeks.

[Coral]

53 minutes ago, mrlevin said:

 

Crystal has waived the administrative fee.  I am at 35 days since cancellation and have not received credit to either credit card; hopefully will get the credits in next six weeks.

Marc - look at the CC Crystal Board. I would consider contacting your credit card and filing a dispute. People are not getting refunds so find out when you can file a dispute and do that when you can. Hopefully it is not too late (depending on your credit card and when you made final payment).

[wren2]

I live in the U.K. and had a Crystal riverboat Cruise cancelled on August 1. I had my TA filebfor a refund straight away.Crystal said up to 90 days for a refund, then extended it by two weeks. To date I have no refund at all.  Spoke to my credit card issuer and they said to file a claim, although the limit is 120 days but that there was some leeway. I booked through my TA so would have to make the claim against them, which is unfortunate, as I have a good relationship with them. Would like to hear how anyone in the U.K. has fared with getting a refund from Crystal. Are river cruise passengers treated differently to ocean cruisers? 

[notamermaid]

wren2, it would really be interesting to hear from UK cruisers as there are certainly differences as regards contracts and customer rights to the US. I hope someone can help you. I am answering to your question as 1. there should not be a difference to ocean cruising but over on the Crystal ocean board you may read something about that and what is going on with Crystal and 2. because I am wondering if you have looked into this on the ABTA pages:  https://www.abta.com/news/coronavirus-outbreak

 

Hope this helps while you are waiting for further comments.

 

notamermaid

 

Edited November 28, 2020 by notamermaid
Grammar