Princess Login Issues

[Orangefan]

Hi Everyone,

       On past  cruises on the reposition cruise for the sail away from the Brooklyn Terminal , we gathered on the Lido deck near  Outrigger  Bar ( I think).It is fun when you go under the Verrazanno Bridge and lookup at the underside of the bridge. You feel like you are going to hit the bridge.

Sali

[cr8tiv1]

Been there, done that.  But that isn't the issue any more.  11 pages ago and Princess still has not publically acknowledged the issue on Facebook/Website/or any where else.  So x number of passengers have called and spoken to someone who says it's broken but have no fix it date.  What about the other thousands who keep trying?  

 

This pandemic has created extra time on "our" hands and society in general is looking for a quick fix (like yesterday).  

 

I understand that it is what it is, and it will be "fixed" whenever Princess gets it done.  But that does not alleviate the frustrations and anxieties with cruising getting started right around the corner.  I remain....annoyed.

[HBCcruiser]

I’m not sure how but for the moment…

[pms4104]

Just now, HBCcruiser said:

I’m not sure how but for the moment…

Not for me ... my login worked til 10 minutes ago ... how long does Princess and their incompetent IT people plan to jerk us around?  Princess is not the only game around.

[mustgo]

Is anyone else missing credits or casino cash on their bookings (when you finally figure a way to see them) ?

[dog]

17 minutes ago, mustgo said:

Is anyone else missing credits or casino cash on their bookings (when you finally figure a way to see them) ?

No mine is accurate, but I have had this happen in the past and it self corrected in a few days.  Maintenance is usually done on weekends. That is when I have had things disappear to return in a few days. 
 

Princess cruise passengers fb page has a post about this by members re: log in topic 

Edited May 23, 2021 by dog

[HBCcruiser]

47 minutes ago, pms4104 said:

Not for me ... my login worked til 10 minutes ago ... how long does Princess and their incompetent IT people plan to jerk us around?  Princess is not the only game around.

maddening! 😡😡😡

[Crystabel]

I can FINALLY log in to my account! It’s been a frustrating few days. 

[ringers0815]

Still does not work for me.

[hpeabody]

Both Old Firefox and Chrome working for me at this moment.  The IT company must have done something.  Let's hope everyone gets back in OK and that this it is a permanent fix (well, until the next time)

[cr8tiv1]

I was so encouraged...so went to log in using Chrome.  Sent me to "missing information" form which I filled in (knowing better that I should not).

 

Hit register....and was sent back to register page.  NOTICE green wording Registration is successful.  Logging you in...

 

So silly of me to trust Princess.  

 

Sigh......I am usually a very positive person and am holding out hope that one of these times, I will be able to log in successfully.

 

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Edited May 23, 2021 by cr8tiv1

[HBCcruiser]

Today I was able to login again. Once I do, I get this:

[HBCcruiser]

Once I click “Continue” I ’m good to go. I think it definitely ties to your MedallionApp. 

Edited May 23, 2021 by HBCcruiser

[treesah]

Eureka!  Tried to log in with my new reset password.  No go.  Entered previous PW and it worked.  Finally!

[caribill]

14 hours ago, MishelleMcc said:

Sorry for not giving proper credit where credit is due, but the following instructions are still working as of 0930 MT:

"Do NOT log in!

Go to 'Booked Guests'.

Go to 'Manage Booking'

Again, do not use THAT Login either. Below it .....

Use 'Access your cruise without logging in'.

Fill in info with that specific booking number.

You will get your access to That sailing only. If you try for more you will crash, but you can do it for each sailing."

 

But that does not help those of us who want to look at our account and do not have a current booking.

 

I hope Princess is paying the IT contractor with a fixed price for the work, not paying by the hour as they spend untold hours trying to fix what they broke.

[2 cruises a year]

7 minutes ago, caribill said:

 

But that does not help those of us who want to look at our account and do not have a current booking.

 

I hope Princess is paying the IT contractor with a fixed price for the work, not paying by the hour as they spend untold hours trying to fix what they broke.

Actually, we are paying for them to fix what they broke! 😕

Edited May 23, 2021 by 2 cruises a year

[dog]

27 minutes ago, caribill said:

 

But that does not help those of us who want to look at our account and do not have a current booking.

 

I hope Princess is paying the IT contractor with a fixed price for the work, not paying by the hour as they spend untold hours trying to fix what they broke.

No it doesn’t

 

However, , it has helped some in here. 

[Miss416]

Has anyone else had this happen? I tried internet explorer, and it didn't log me in, but what it did do was show my login email and password in the address bar when it tried to load. Luckily I do not use that password for any other site, but it's definitely a bit of a worry!

[emmak8]

 Yesssss!!!! It finally works. Of course, I had to change my password first. So far it looks as if everything is back to normal. 😍

[BigTimeCruiser]

Still broken for me this morning.

[dickinson]

Does not work for me 😞

 

[jeeper2]

Still getting the locked out message...🤨

[gbldcl]

Over a week ago I got the message that I could "use this account for both Princess.com and the Medallion App."  Have not been able to login since. Tried Firefox and Safari and iPhone. Cleared cache, cookies, history, everything. Tried new password, old password, nothing works.

I guess it is a sad coincidence that they open up Alaska and you can't get into the website to book.

 

[dog]

25 minutes ago, gbldcl said:

Over a week ago I got the message that I could "use this account for both Princess.com and the Medallion App."  Have not been able to login since. Tried Firefox and Safari and iPhone. Cleared cache, cookies, history, everything. Tried new password, old password, nothing works.

I guess it is a sad coincidence that they open up Alaska and you can't get into the website to book.

 

Try the phone. Princess or a travel agent will be happy to help you. 

[algriff]

I have not been able to log in to my account for over a week now, change passwords to no avail.  Princess said it would be fixed a week ago, but maybe that was a bad guess.