Rare CineGraphic Posted October 19, 2021 #1 Share Posted October 19, 2021 I've only been trying to input our credit card info for more than 6 months, made numerous calls, sent several emails, etc....all to no avail. It just cant get any more pathetic than this. Would someone please take me out behind the barn and put me out of my misery!? Link to comment Share on other sites More sharing options...
Sea Hag Posted October 19, 2021 #2 Share Posted October 19, 2021 Gosh, that's terrible. Sorry you're going through that. Link to comment Share on other sites More sharing options...
Bgwest Posted October 19, 2021 #3 Share Posted October 19, 2021 Or just show up on embarkation day and let the shoreside personnel sort it out for you. life’stoo short to keep trying g to push that same string. Simply move on and put it behind you. 3 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #4 Share Posted October 19, 2021 My most recent experience. CSR over the weekend could not help me because Ocean Navigator department was closed. Really nice guy. Suggested that I call when Princess first opens and the queue is not "that" long. So I did that. Set my alarm for 7:55 AM. Did a test call. Yup, Princess still closed. Called back at 8 AM. Had to "mansplain" to CSR what I needed to do before she would connect me to Ocean Navigator. Even then, she got it incorrect and I had to explain again why I needed their help. Entered near expiring credit card Green Lane/received Medallion Blue Lane kicked out near expiring credit card Tried to re-enter new card with distant expiration date on APP NO CAN DO....couldn't save it Spent two hours with a very nice Ocean Navigator who couldn't get past my same problem. Told me just to show up, go through blue line, and have Pier enter my credit card information. In the meantime, she would escalate my issue to their IT department (the guys that created the app). I would not have "priority" even though my cruise is just around the corner. Minor problem compared to those still trying to get app ready. In the meantime, I receive 2 emails from Princess telling me to make sure I have all my green check marks to get on board the fastest way. One even said to be sure I am finished or I may be denied/delayed boarding. Ocean Navigator "assured" me that I would not be denied boarding for a credit card issue. I haven't document the hours spent on this app, but I am wondering if I have spent more time with Princess online/chat/phone than will actually be on the ship..... I give up and will take @Bgwestadvice and just move on. Not worth the agony of defeat. Even tried to have cabin mate authorize me on her card....she couldn't do it. 1 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 19, 2021 Author #5 Share Posted October 19, 2021 1 hour ago, Bgwest said: Simply move on and put it behind you. I gave up a few weeks ago.....the robocall just added insult to injury, that's all. 1 Link to comment Share on other sites More sharing options...
Rare LACruiser88 Posted October 19, 2021 #6 Share Posted October 19, 2021 We got the same call for our Nov 6th cruise. It has not shown up on our app yet. The Medallion folks have been "working" on it for a month! I guess we'll just show up at the pier with our documentation. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #7 Share Posted October 19, 2021 I do not answer (robocalls) or calls that do not show up on my caller ID. Do you have a number. So far,, I've received unanswered calls from: 510-804-3479 206-672-2522 213-293-0833 None left a voice message. How are we suppose to know to answer these "important" calls? I am waiting to hear from Ocean Navigator that they fixed my problem. But I will not answer an unidentified caller ID. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 19, 2021 Author #8 Share Posted October 19, 2021 3 minutes ago, cr8tiv1 said: I do not answer (robocalls) or calls that do not show up on my caller ID. Do you have a number. So far,, I've received unanswered calls from: 510-804-3479 206-672-2522 213-293-0833 None left a voice message. How are we suppose to know to answer these "important" calls? I am waiting to hear from Ocean Navigator that they fixed my problem. But I will not answer an unidentified caller ID. This one clearly showed up as Princess Cruises on my iphone, so it must be a number the phone recognizes, as I have an app "Robokiller" that screens calls for me from numbers not on my contacts list. Link to comment Share on other sites More sharing options...
2 cruises a year Posted October 19, 2021 #9 Share Posted October 19, 2021 31 minutes ago, CineGraphic said: I gave up a few weeks ago.....the robocall just added insult to injury, that's all. 11 minutes ago, LACruiser88 said: We got the same call for our Nov 6th cruise. It has not shown up on our app yet. The Medallion folks have been "working" on it for a month! I guess we'll just show up at the pier with our documentation. I hope that you did not give the Nigerian Prince your new credit card information. I treat every robo call like it is a phasing scam Link to comment Share on other sites More sharing options...
brisalta Posted October 19, 2021 #10 Share Posted October 19, 2021 1 hour ago, cr8tiv1 said: My most recent experience. CSR over the weekend could not help me because Ocean Navigator department was closed. Really nice guy. Suggested that I call when Princess first opens and the queue is not "that" long. So I did that. Set my alarm for 7:55 AM. Did a test call. Yup, Princess still closed. Called back at 8 AM. Had to "mansplain" to CSR what I needed to do before she would connect me to Ocean Navigator. Even then, she got it incorrect and I had to explain again why I needed their help. I have found calling the PVP line and not using an extension will result in the call being quickly picked up by a PVP who is on "roving call duty". Explain to the PVP who answers the problem and they will help resolve it. 1 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #11 Share Posted October 19, 2021 1 hour ago, brisalta said: I have found calling the PVP line and not using an extension will result in the call being quickly picked up by a PVP who is on "roving call duty". Explain to the PVP who answers the problem and they will help resolve it. Thank you for your suggestion but this was something that needed to be fixed by the Navigator. I have tried several avenues, but since I am working with a travel agent, PVP's would not take my calls (I think). I am good...just frustrated at Princess). I WILL get on this ship. Link to comment Share on other sites More sharing options...
joeyancho Posted October 19, 2021 #12 Share Posted October 19, 2021 Just delete the worthless app. You don't really need it on board. Link to comment Share on other sites More sharing options...
john watson Posted October 19, 2021 #13 Share Posted October 19, 2021 (edited) 4 hours ago, CineGraphic said: I've only been trying to input our credit card info for more than 6 months, made numerous calls, sent several emails, etc....all to no avail. Are you putting it in MM/DD/YYYY or DD/MM/YYYY. Some systems require the US others the European order. Some systems require you to actually type in the "/" yourself. Other systems have the year as YY i.e. only the last two figures. Also when you put the three digit code on the back should you be using American Express it is the four digit front number not the back number. Another requirement/security issue some credit card companies require is your name is exactly as it appears on the card e.g. JOHN SMITH, MR J SMITH, J R SMITH etc. Regards John Edited October 19, 2021 by john watson Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 19, 2021 Author #14 Share Posted October 19, 2021 23 minutes ago, john watson said: Are you putting it in MM/DD/YYYY or DD/MM/YYYY. Some systems require the US others the European order. There is one field to fill in the month (two digits) and another field to fill in year (also two digits) My card is clearly shown as the default card, and is in the system. The app just insists that it's not there, even though everyone can see it. Someone from the Medallion department spent an hour today trying to get the app to recognize the fact that the card is already on file, and failed. I'm simply showing up at the pier with my documents, and let them deal with this debacle. 2 Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #15 Share Posted October 19, 2021 18 minutes ago, CineGraphic said: There is one field to fill in the month (two digits) and another field to fill in year (also two digits) My card is clearly shown as the default card, and is in the system. The app just insists that it's not there, even though everyone can see it. Someone from the Medallion department spent an hour today trying to get the app to recognize the fact that the card is already on file, and failed. I'm simply showing up at the pier with my documents, and let them deal with this debacle. Same here. I can see it. They can see it...It just won't "register". Thank you for sharing this with me. I already feel better. Are you Blue Cleared? Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted October 19, 2021 Author #16 Share Posted October 19, 2021 (edited) 9 minutes ago, cr8tiv1 said: Same here. I can see it. They can see it...It just won't "register". Thank you for sharing this with me. I already feel better. Are you Blue Cleared? We are in the "blue lane". The sad thing is, I've used the same info for 6 reservations, and only 1 of them, a cruise we're taking in January, shows everything as being complete. Nobody knows why, and nobody seems to really care. Edited October 19, 2021 by CineGraphic Link to comment Share on other sites More sharing options...
joepeka Posted October 19, 2021 #17 Share Posted October 19, 2021 3 hours ago, LACruiser88 said: We got the same call for our Nov 6th cruise. It has not shown up on our app yet. The Medallion folks have been "working" on it for a month! I guess we'll just show up at the pier with our documentation. As far a printed documentation, in the absence of a boarding pass (because the worthless app is... well... worthless), what are people using during this twilight zone of the Medallion app? The travel summary? We always carry printed backup copies of virtually everything but have never shown at the port without a boarding pass (paper or digital). Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #18 Share Posted October 19, 2021 28 minutes ago, joepeka said: As far a printed documentation, in the absence of a boarding pass (because the worthless app is... well... worthless), what are people using during this twilight zone of the Medallion app? The travel summary? We always carry printed backup copies of virtually everything but have never shown at the port without a boarding pass (paper or digital). Ocean Navigator tells me that my "app" with the QR Code (blue/green or other) is your boarding pass. Those without a smart device? I don't know what you would do. I am guessing you show up and someone will direct you to wherever. Do you at least have a medallion? Link to comment Share on other sites More sharing options...
joepeka Posted October 19, 2021 #19 Share Posted October 19, 2021 1 minute ago, cr8tiv1 said: Ocean Navigator tells me that my "app" with the QR Code (blue/green or other) is your boarding pass. Those without a smart device? I don't know what you would do. I am guessing you show up and someone will direct you to wherever. Do you at least have a medallion? No, our cruise isn't until next Spring but I was just wondering what pax, who cannot complete check-in via the app, are using right now when they show up at the port. As to the Medallion, we're far enough along that the Medallions are ordered and should arrive a few weeks prior to embarkation. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted October 19, 2021 #20 Share Posted October 19, 2021 @joepekaHopefully the web version will be up and running. Announcement said October/November....but then again, it took 4 years to roll out Medallion ships to be fully functional. 2 Link to comment Share on other sites More sharing options...
brisalta Posted October 20, 2021 #21 Share Posted October 20, 2021 4 hours ago, cr8tiv1 said: Thank you for your suggestion but this was something that needed to be fixed by the Navigator. I have tried several avenues, but since I am working with a travel agent, PVP's would not take my calls (I think). I am good...just frustrated at Princess). I WILL get on this ship. I have never booked using a PVP but have found them helpful with resolving problems. No harm in trying to speak with one and asking them to put you through to an Ocean Navigator. Link to comment Share on other sites More sharing options...
Mary Ann 2 Posted October 20, 2021 #22 Share Posted October 20, 2021 3 hours ago, joepeka said: As far a printed documentation, in the absence of a boarding pass (because the worthless app is... well... worthless), what are people using during this twilight zone of the Medallion app? The travel summary? We always carry printed backup copies of virtually everything but have never shown at the port without a boarding pass (paper or digital). So I had green lane when we showed up in August, but the room where we queued up did not have wifi or phone signal, so while waiting in line, I am desperately trying to get my app to show the boarding pass. Get to the front and he says "we don't need that" and he just took our names and found us on his tablet, gave him our passports, results from COVID test, vaccination records, reconfirmed our answers to the medical questions answered no more than 24 hours previously, and we were good to go. No boarding pass and no app on my phone at that time required to check in!! He had all our info. Don't stress out anyone. They will handle it all. 2 2 Link to comment Share on other sites More sharing options...
john watson Posted October 20, 2021 #23 Share Posted October 20, 2021 21 hours ago, CineGraphic said: I've only been trying to input our credit card info for more than 6 months, made numerous calls, sent several emails, etc....all to no avail. I have just grappled with this issue. Eventually I had to delete the account in the relevant area i.e. my personal one. The other passenger did not have an Ocean Ready Account. So I opened a second credit card for them saved it and we are in the green lane. Strangely when I deleted my account it was saved so we then had two cruisers on two separate credit cards. Regards John Link to comment Share on other sites More sharing options...
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