Livetocruise0717 Posted November 22, 2021 #1 Share Posted November 22, 2021 I am a Diamond plus loyal Royal cruiser, never have I been so ashamed of how Royal is handling refunds. I was advised 10/1 that my Harmony cruise 10/31 Was shortened and I would receive a refund of 167.00 within 30 days. Today is day 52. I have called 3 weeks in a row only to be told Accounting is behind and they cant give me an answer as to when I will see MY money. U will not be booking any more cruises until Royal does what they promise with refunds. I have 3 existing cruises I will be cancelling before 12/30 unless I get My funds returned and receive a call back as I requested from a corporate executive . Anyone else with these issues? 1 17 Link to comment Share on other sites More sharing options...
hotsauce126 Posted November 22, 2021 #2 Share Posted November 22, 2021 I’m over three weeks out from a $1000 price drop that I’m still waiting to get back 1 Link to comment Share on other sites More sharing options...
irishgal432 Posted November 22, 2021 #3 Share Posted November 22, 2021 I had a 10,000 refund that is still not all posted. Been since July. 1 Link to comment Share on other sites More sharing options...
matt1 Posted November 22, 2021 #4 Share Posted November 22, 2021 Only a lowly GOLD Level here....haven't been on RCI since 2013, and before that only a handful of times. Got all three of my price reduction refunds VERY quickly. Must have to do something with the bank? Very, very happy with Royal Caribbean right now, especially with all the the price drops (over $1200 worth that allowed me to go from a Deck 11 Inside Stateroom to a Deck 10 Stateroom with a gigantic extended balcony. Woooohooo!!! 🙂 Signed, A Happy Camper 12 3 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted November 22, 2021 #5 Share Posted November 22, 2021 11 minutes ago, matt1 said: Only a lowly GOLD Level here....haven't been on RCI since 2013, and before that only a handful of times. Got all three of my price reduction refunds VERY quickly. Must have to do something with the bank? Very, very happy with Royal Caribbean right now, especially with all the the price drops (over $1200 worth that allowed me to go from a Deck 11 Inside Stateroom to a Deck 10 Stateroom with a gigantic extended balcony. Woooohooo!!! 🙂 Signed, A Happy Camper Agreed. I always use AMEX for all my cruise purchases. Have had many cancellations, only once have waited for more than 10-12 business days for refunds, in that instance I contacted AMEX, they immediately refunded my money and they fought it out with Royal Any post whose opening sentence is a proclamation of ones C&A status is a red herring in my book. 23 Link to comment Share on other sites More sharing options...
loman Posted November 22, 2021 #6 Share Posted November 22, 2021 I learned a while ago not to sweat the small stuff. You have 3 more cruises booked so it appears that the 167 dollars really isnt that significant to you. I know its the principal of not getting a reasonable response , but as long as you dont forget about it and follow up with them once a month your blood pressure will thank you . 19 3 2 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 22, 2021 #7 Share Posted November 22, 2021 50 minutes ago, Livetocruise0717 said: Was shortened and I would receive a refund of 167.00 within 30 days. [snip] I have 3 existing cruises I will be cancelling before 12/30 unless I get My funds returned and receive a call back as I requested from a corporate executive . Anyone else with these issues? Hmm, your angry about a $167 refund, so you'll throw a temper tantrum and cancel 3 cruises ... and wait for (and be angry about) more delayed refunds???? Makes total sense ... not! 🙄 6 14 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 22, 2021 #8 Share Posted November 22, 2021 19 minutes ago, not-enough-cruising said: Any post whose opening sentence is a proclamation of ones C&A status is a red herring in my book. Yeah, the I'm entitled line, and I'll never do business with them again ... that will teach them. 🙄 9 6 Link to comment Share on other sites More sharing options...
Russ Lomas Posted November 22, 2021 #9 Share Posted November 22, 2021 What is frustrating is when you have a refund owed to you and wait months for it. Now when a final payment for another cruise is due, it is due that day, or they cancel it on you. At this time, I would be happy if they just applied my refund to my next cruise with them, but that is not possible, and I will be getting a request to pay several more thousand dollars to them soon. 4 Link to comment Share on other sites More sharing options...
Cigar King Posted November 22, 2021 #10 Share Posted November 22, 2021 You know what I'm ashamed of? 1 Link to comment Share on other sites More sharing options...
Another_Critic Posted November 22, 2021 #11 Share Posted November 22, 2021 8 minutes ago, Cigar King said: You know what I'm ashamed of? No cigars in the dining room? 😉 3 Link to comment Share on other sites More sharing options...
Cruise a holic Posted November 22, 2021 #12 Share Posted November 22, 2021 4 minutes ago, Another_Critic said: No cigars in the dining room? 😉 LOL! Lung, tongue, throat and lip CA 1 2 Link to comment Share on other sites More sharing options...
Ashland Posted November 22, 2021 #13 Share Posted November 22, 2021 "Ashamed"....isn't the word you should have used..more like disappointed/upset etc. Also your C&A level has nothing to do with this.....Why should it?? Cancelling cruises...who cares...but you won't. Expecting to get a call of apology from an executive.....now that's funny !! 20 2 Link to comment Share on other sites More sharing options...
shellunderwater Posted November 22, 2021 #14 Share Posted November 22, 2021 33 minutes ago, Cigar King said: You know what I'm ashamed of? Someone who eats too much butterfish? 3 Link to comment Share on other sites More sharing options...
davekathy Posted November 22, 2021 #15 Share Posted November 22, 2021 2 minutes ago, Ashland said: "Ashamed"....isn't the word you should have used..more like disappointed/upset etc. Also your C&A level has nothing to do with this.....Why should it?? Cancelling cruises...who cares...but you won't. Expecting to get a call of apology from an executive.....now that's funny !! I couldn't have said it any better. Thank you. 5 2 Link to comment Share on other sites More sharing options...
takeabreath3 Posted November 22, 2021 #16 Share Posted November 22, 2021 Bless your heart. 1 2 9 Link to comment Share on other sites More sharing options...
davekathy Posted November 22, 2021 #17 Share Posted November 22, 2021 9 minutes ago, shellunderwater said: Someone who eats too much butterfish? Crap!! Not the butterfish. 😂 1 Link to comment Share on other sites More sharing options...
BND Posted November 22, 2021 #18 Share Posted November 22, 2021 12 minutes ago, davekathy said: Crap!! Not the butterfish. 😂 I really wish we could get access to all those old threads that we all remember. 2 1 Link to comment Share on other sites More sharing options...
PrincessPatti Posted November 22, 2021 #19 Share Posted November 22, 2021 56 minutes ago, Cigar King said: You know what I'm ashamed of? You actually had two desserts but told your wife you only had one? 2 Link to comment Share on other sites More sharing options...
njkruzer Posted November 22, 2021 #20 Share Posted November 22, 2021 This isn't new. Royal has been refunding money for over 18 months and very often its late. I contacted Bayley's office for mine. Not sure it helped but I felt like I was doing something. Btw usually when a cruise is cut short we've gotten the refund as an obc. Sure this didn't happen? Link to comment Share on other sites More sharing options...
Cigar King Posted November 22, 2021 #21 Share Posted November 22, 2021 My understanding from friends who were on the cruise is they got a day refunded and a FCC. (I think it was 100 bucks) Someone can correct me. Link to comment Share on other sites More sharing options...
Cigar King Posted November 22, 2021 #22 Share Posted November 22, 2021 1 hour ago, shellunderwater said: Someone who eats too much butterfish? I like mine with fresh ground pepper. 1 Link to comment Share on other sites More sharing options...
cured Posted November 22, 2021 #23 Share Posted November 22, 2021 3 hours ago, Livetocruise0717 said: I am a Diamond plus loyal Royal cruiser, never have I been so ashamed of how Royal is handling refunds. I was advised 10/1 that my Harmony cruise 10/31 Was shortened and I would receive a refund of 167.00 within 30 days. Today is day 52. I have called 3 weeks in a row only to be told Accounting is behind and they cant give me an answer as to when I will see MY money. U will not be booking any more cruises until Royal does what they promise with refunds. I have 3 existing cruises I will be cancelling before 12/30 unless I get My funds returned and receive a call back as I requested from a corporate executive . Anyone else with these issues? Let us know when you get that call from a corporate executive over $167 from a shortened cruise 🤣 3 1 6 Link to comment Share on other sites More sharing options...
earltonharley Posted November 22, 2021 #24 Share Posted November 22, 2021 Damn…I’m sure the o.p. was looking to garner some sympathy from the faithful followers of Royal Caribbean, but you know where to find sympathy in the dictionary. It’s between sh*t and syphilis. If NEVER booking again with Royal will make you feel vindicated…go for it. There isn’t any love here for those that bash Royal unwarranted. 7 Link to comment Share on other sites More sharing options...
Rare Ozark_Kid Posted November 22, 2021 #25 Share Posted November 22, 2021 2 hours ago, shellunderwater said: Someone who eats too much butterfish? This is the first I have heard of butterfish. Looked it up and still, not familiar with it. Do people really eat it? If so, is it good? I almost skipped this post but glad I didn’t. I like learning about food I haven’t tried. 1 2 Link to comment Share on other sites More sharing options...
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