Does anyone have a number to talk to a supervisor at Princess.. we still have problems

[curlybelle2]

If anyone has been following our saga, passport problems, cancelled flights and reschedule cruise. Well this morning we received an email for a cancellation notice for our March cruise and it is no longer on the Princess web page. That we have cancelled.  We need to talk to someone who actually can make something happen. We are so mad!! 

Anyone have a number to talk to a supervisor?

[Lady Arwen]

Are you saying that Princess advised you that you cancelled your cruise or did Princess cancel your reservation?  Enchanted is still showing on their website for March 10 with many cabins available.  I’m a bit confused.  I would call Princess and ask to speak to a supervisor, and then their supervisor if it’s necessary.  Obviously, you did not use a TA or even  PVP, so that’s not an option.  You could try calling Captains Club, but not usually any more informed than a booking supervisor.  Do you still have your cruise reservation showing on the Medallion app?

[skynight]

Not certain what you want to happen. Suggest you call when Princess first open, 8am Pacific time.

[curlybelle2]

17 minutes ago, Lady Arwen said:

Are you saying that Princess advised you that you cancelled your cruise or did Princess cancel your reservation?  Enchanted is still showing on their website for March 10 with many cabins available.  I’m a bit confused.  I would call Princess and ask to speak to a supervisor, and then their supervisor if it’s necessary.  Obviously, you did not use a TA or even  PVP, so that’s not an option.  You could try calling Captains Club, but not usually any more informed than a booking supervisor.  Do you still have your cruise reservation showing on the Medallion app?

Princess called our cruise. We don't know why, just got a cancellation notice email.  I checked the princess web site and the cruise is no longer listed in our up coming cruises.  We are trying to contact Princess and see what happened.

[memoak]

10 minutes ago, curlybelle2 said:

Princess called our cruise. We don't know why, just got a cancellation notice email.  I checked the princess web site and the cruise is no longer listed in our up coming cruises.  We are trying to contact Princess and see what happened.

Where was the cruise scheduled to  go. ?  

[Lady Arwen]

2 minutes ago, memoak said:

Where was the cruise scheduled to  go. ?  

I looked it up and it’s a 10 day Caribbean March 10th

[Lady Arwen]

15 minutes ago, curlybelle2 said:

Princess called our cruise. We don't know why, just got a cancellation notice email.  I checked the princess web site and the cruise is no longer listed in our up coming cruises.  We are trying to contact Princess and see what happened.

Can you share the email you received?  It might help us to help you.

[Thrak]

Did you miss your Final Payment deadline?

[echoshipmate]

Is it a casino offer, because we have had many cancelled by princess because there was a change made to the booking, by them not us. We were able to get them re-instated. The casino department was supposed to pay the other side of princess and that didnt happen on time by the casino dept. Good luck, I agree with the other posters, call princess asap or the casino department if it is a casino fare.

[Shelly97060]

@echoshipmate points out a good possibility for what has happened if this is a Casino booking.

 

Call Princess, mention your booking was cancelled by them and if it’s a casino booking mention that up front to save some time.  If you don’t feel you are getting the help you need ask to be transferred to a supervisor.  
 

very sorry you are dealing with this stressful situation! 

[Lady Arwen]

26 minutes ago, Shelly97060 said:

@echoshipmate points out a good possibility for what has happened if this is a Casino booking.

 

Call Princess, mention your booking was cancelled by them and if it’s a casino booking mention that up front to save some time.  If you don’t feel you are getting the help you need ask to be transferred to a supervisor.  
 

very sorry you are dealing with this stressful situation! 

It is not a casino booking.  The OP had flights cancelled the day before a cruise in February, because of a snow storm.  Princess rebooked them on the March 10th cruise.  OP has not come back with any further info, other than she just found out Princess cancelled their reservation.

[Lady Arwen]

46 minutes ago, echoshipmate said:

Is it a casino offer, because we have had many cancelled by princess because there was a change made to the booking, by them not us. We were able to get them re-instated. The casino department was supposed to pay the other side of princess and that didnt happen on time by the casino dept. Good luck, I agree with the other posters, call princess asap or the casino department if it is a casino fare.

It is not

[Shelly97060]

What a stressful mess.  Hopefully this gets resolved soon.  If you don’t have any luck with the rep at Princess or the Supervisor ask to be transferred to Guest Relations. 

[chamima]

Your FCC from the last cruise was supposed to pay for this cruise.

My guess is that the final payment day came and Princess didn't transfer the money and so your cruise got cancelled.

Definitely call and speak to a supervisor!!!!! Be nice but firm.

 

And in the future  - a good TA would have been able to handle this for you and save you all of these headaches. (I'm not a TA but ours has run interference for us multiple times. Worth her weight in gold!)

Edited February 26, 2022 by chamima

[Lady Arwen]

9 minutes ago, chamima said:

Your FCC from the last cruise was supposed to pay for this cruise.

My guess is that the final payment day came and Princess didn't transfer the money and so your cruise got cancelled.

Definitely call and speak to a supervisor!!!!! Be nice but firm.

 

And in the future  - a good TA would have been able to handle this for you and save you all of these headaches. (I'm not a TA but ours has run interference for us multiple times. Worth her weight in gold!)

I’m also thinking that final payment was somehow missed either by the OP or Princess.  They should be able to reinstate her cruise as plenty of cabins still available.

[curlybelle2]

Well, we finally got an answer from Princess. The payment from our first cruise, (flight got cancelled) was supposed to go to the rescheduled cruise. They had until March 8th to put the money on the new cruise. (for March 10th cruise) We had called every day to check the stasis. The princess rep said their computer didn't recognize the situation and automatically cancelled. She should be able to reinstate us.  We asked for a supervisor, and she gave us a name but said supervisors don't work on the weekends. What?! and to call back Mondy to talk to them. 

 

I noticed I had been coughing, so I took a at home covid test. Sure enough to add salt to the wound, I have covid!  What a complete mess.  

 

Monday we will call the supervisor and cancel the whole thing and get our money back. (We have insurance) It will be a while before we decide to cruise again. 

 

[chamima]

4 minutes ago, Ride-The-Waves said:

Sounds like OP created her own problems...except for the COVID and that could be from flaunting Mask protocols.

 

You really have no idea of what happened and are awfully quick to judge.

The OP was supposed to cruise the day after we had a massive snow storm. Her flight was cancelled and there was no way they could get to Florida. She contacted Princess and they rebooked her family on the March 10th cruise but then somehow Princess didn't forward the money from the earlier cruise.

Just what part of that was the OP's fault?

And you have absolutely no idea of how she got Covid either.

I make it a practice never to come on here with negative comments but this warrants being an exception.

[Lady Arwen]

6 minutes ago, Ride-The-Waves said:

Sounds like OP created her own problems...except for the COVID and that could be from flaunting Mask protocols.

On the contrary, it looks like Princess dropped the ball in

this case.  The payment from her cancelled cruise should have been applied to this cruise, but due to computer error, it did not happen.

As for her contracting Covid, how could you possibly know she didn’t wear a mask?  My son and his wife are triple vaxxed and always wear masks outside of their home and both tested positive!  Please don’t assume.

[chamima]

2 hours ago, curlybelle2 said:

Well, we finally got an answer from Princess. The payment from our first cruise, (flight got cancelled) was supposed to go to the rescheduled cruise. They had until March 8th to put the money on the new cruise. (for March 10th cruise) We had called every day to check the stasis. The princess rep said their computer didn't recognize the situation and automatically cancelled. She should be able to reinstate us.  We asked for a supervisor, and she gave us a name but said supervisors don't work on the weekends. What?! and to call back Mondy to talk to them. 

 

I noticed I had been coughing, so I took a at home covid test. Sure enough to add salt to the wound, I have covid!  What a complete mess.  

 

Monday we will call the supervisor and cancel the whole thing and get our money back. (We have insurance) It will be a while before we decide to cruise again. 

 

 

I'm really, REALLY sorry!!!!

You've had a he**uva winter. I hope you recover quickly and that Spring will come soon!!!

[svend52]

1 hour ago, Ride-The-Waves said:

Sounds like OP created her own problems...except for the COVID and that could be from flaunting Mask protocols.

Wow! Have you considered changing your display name from 'Ride-The-Waves' to 'Holier-Than-Thou'?

[Coral]

4 hours ago, curlybelle2 said:

Well, we finally got an answer from Princess. The payment from our first cruise, (flight got cancelled) was supposed to go to the rescheduled cruise. They had until March 8th to put the money on the new cruise. (for March 10th cruise) We had called every day to check the stasis. The princess rep said their computer didn't recognize the situation and automatically cancelled. She should be able to reinstate us.  We asked for a supervisor, and she gave us a name but said supervisors don't work on the weekends. What?! and to call back Mondy to talk to them. 

 

I noticed I had been coughing, so I took a at home covid test. Sure enough to add salt to the wound, I have covid!  What a complete mess.  

 

Monday we will call the supervisor and cancel the whole thing and get our money back. (We have insurance) It will be a while before we decide to cruise again. 

 

I am sorry about everything. I hope you feel better soon.

[PescadoAmarillo]

2 hours ago, Ride-The-Waves said:

Sounds like OP created her own problems...except for the COVID and that could be from flaunting Mask protocols.

Sound to me like the opposite as far as Princess goes.

[Steelers36]

2 hours ago, Ride-The-Waves said:

Sounds like OP created her own problems...except for the COVID and that could be from flaunting Mask protocols.

I'd take that back if I were you.  Rush to judgment IMO.

[Shelly97060]

@curlybelle2 so sorry to hear that on top of everything else you now have Covid. Hopefully you and your family recover quickly.  

[curlybelle2]

16 hours ago, svend52 said:

 

 

 

 

 

 

 

Edited February 28, 2022 by curlybelle2