Violent Passenger on Ruby

[NSWP]

On 4/25/2022 at 11:41 AM, brisalta said:

 

She is the top person at HAL Group of which Princess is part of.  John Padgett reports to her.

All Carnival, as we know.

[brisalta]

13 minutes ago, NSWP said:

All Carnival, as we know.

 

HAL Group is a subset of the various cruise lines that CCL owns.

[tetleytea]

We had a violent passenger once, which to complicate things further was a rabbi who felt he had some people crashing his service.   He forced his way into the suite-passengers-only lounge and started berating the Princess employee at the front desk there.  I basically just walked behind her and looked at him, and the violent part of it was over.  A security guy and some higher-up came in before too long, and I went along my way.  I don't know what happened after that, other than the higher-up called him an idiot when he wasn't around.   I don't know whether his synagogue thing was truly being crashed or not, but I know if non-Christians crashed our Protestant service on board, we would have welcomed them with open arms.  And regardless, you can't force your way into the suites-only area, let alone yell at and threaten a Princess employee...whose job is to concierge the suite passengers--nothing to do with that event booking.

 

[CalLuvsCrusingToo]

"Right when I was closing it I saw his fist come up and he stopped my door from closing with his fist. He dented my door.   I don't know if he was trying to stop the door from closing or trying to hit me and the door got in the way.  I then attempted to close the door a second time and he was pushing against my door preventing me from closing it.  On the third try I finally got it closed."

 

This is a Scary happening, and No way should Security have dismissed it!

I would have wanted to get away from this lunatics cabin as quickly as possible.

But certainly understand how you felt, wanting to hold your ground in the special cabin location you paid for.

HE should have been the one moved!  Preferably to the jail down below. 

(I Do worry about his kids and wife, but thats another story.)

 

Thanks to all who posted their stories & to OP.

Really sorry you had to go thru that.

I certainly learned a lesson here of what to do in future, if we ever experience anything like that.

 

 

 

 

 

[KISS Kruiser]

13 minutes ago, CalLuvsCrusingToo said:

I certainly learned a lesson here of what to do in future, if we ever experience anything like that.

Thank you.  I did too so I'm glad I posted it.  

[CU64]

19 hours ago, amajaa said:

I am very surprised Princess didn’t take any action, perhaps it was because they couldn’t prove it but then again it sounds like the man admitted it. 
 

We have been on a few P & O Cruises where people have been removed from the ship at the next port and have to pay their own way home. Once we saw 2 youngish women causing a commotion in the theatre and apparently they must have caused more trouble later that night. The next morning we saw them being escorted off the ship with their luggage by an officer. Also heard reports of people being put under guard on the ship for doing not much more.  It was famously reported in the papers about two families got into a fight in the buffet and both families were removed from the ship at the next port. 
 

They should have taken your situation seriously after all this guy could hurt someone next time, I wonder if he was just obnoxious or had a few two many trying to get his money worth on the drinks package.  I actually think P & O would have removed him plus family or given him a really strict warning at the very least. 

Wow, I need to be cruising P&O. Like to see consequences for bad behavior.

[justafem]

On 4/24/2022 at 1:44 PM, KISS Kruiser said:

Has anyone ever experienced a violent passenger on a cruise ship and if so, what was done about it?

 

I got off the Ruby yesterday and the people in the cabin next to us were constantly slamming doors, had kids yelling every morning, etc.  I did nothing about it because I figured that having noisy neighbors can be a part of cruising.  On the third day of the cruise I was sitting on my balcony and heard this loud noise from the balcony next door that I assume was someone standing on the balcony furniture and jumping down onto the balcony.  It sounded like someone dumped a pile of bricks on their balcony and it scared the heck out of me.  I said "knock it off" and then "have some respect for the people below, above and next to you".  Next thing I hear a knock on my door and an irate guy is standing there and asked me if I just told his kids what to do.  He said no one tells his kids what to do, they are just kids, they are only 10 and 13 (10 and 13 are kids whose behavior he can't control???). I told him what I said to his kids and he started cussing at me.  I decided I wasn't going to be yelled at and went to close my door.  Right when I was closing it I saw his fist come up and he stopped my door from closing with his fist. He dented my door.   I don't know if he was trying to stop the door from closing or trying to hit me and the door got in the way.  I then attempted to close the door a second time and he was pushing against my door preventing me from closing it.  On the third try I finally got it closed.  I'm a 53 year old female and my husband was in the shower when this all occurred. 

 

I called Guest Services and they sent someone up to talk to me.  They also talked to him and I heard him say "what else are you supposed to do when someone says something to your kids?" and "what else are you supposed to do when someone tries to close the door when you're talking?".  I was told to go to Guest Services and make a complaint.  Guest Services typed up my complaint (I have no idea what it said) and called Jerry from Security to speak with me.  He told me I did the right thing reporting this, that the man violated the passenger contract and that where he is from in the UK it would be a crime.  He told me to go enjoy my day and they would get back to me.  Guest Services asked if I want to switch rooms and I told them I had E730 which has the extended covered balcony and why should I be inconvenienced when I hadn't done anything wrong and why can't his room be moved.

 

Later that night while going to the International Cafe Guest Services saw us and said they have been trying to reach us (we'd been back on the ship for hours) and told us to call Guest Services if anything happens and the incident is still being reviewed. The following morning I asked Guest Services what was being done and they said nothing.  He was spoken to and told not to do it again.  I was extremely upset and they took me to a little office to talk to a higher up in Guest Services who was very condescending and no compassion whatsoever. I told him how terrifying it is to be on the other side of a door someone is trying to get into and I shouldn't have to deal with this on a cruise ship. He said yes the man broke the passenger contract but everybody agrees to that contract and everybody breaks it.  He said it is like an iPhone terms of service contract where everyone agrees to the terms and then everyone breaks them??????  They said they cannot move him to another room and maybe we would like to  move.  There was another officer in the room and he asked him if they had any suites left and was told no.  In a very condescending tone he said maybe he could move us up to a mini suite.  I told him we are already in a mini suite.  He told me they cannot control the actions of other passengers, that it was basically a "he said she said" situation and if anything further happened either by me or the other passenger it would be dealt with. 

 

I have been on over 20 cruises including 11 charter music cruises and have never experienced anything like this.  Is this normal passenger behavior?  Is this the way Princess deals with violent passengers?

I have a different story to tell.  I was on this cruise and heard the other side of the story from the gentleman.

 

That was the day the Ruby Princess was doing repairs, maintenance and inspections on the balconies.  We received printed notices about this.  Yeah, there was plenty of construction sounding noise coming from the balconies all day.  I watched crews move outside furniture from one balcony to another, floormats removed and manholes opened.  (I didn't know balconies had manholes, but they do!).  The kids weren't on the balcony, you assumed the noise was from them and you were corrected by security.  

 

This incident wasn't the first time you attempted to PROFANELY reprimand children on this cruise, remember the incident with the Ping-Pong tables?  And it wasn't the first time you'd called guest services about noise, not just about the cabin next to you, but for those above also.  And it wasn't the first time you contacted guest services, in person, at the desk.  It became kind of a joke every time we'd see you there.  

 

It was at least 20 minutes before the father of the children came to your door, this is after he verified the children were not on the balcony during that time and heard you still ranting, which is when he came to your door.  Yes, he didn't let you close the door, that's the truth.  But he didn't slam his fist into the door, he used the palm of his hand and the weight of his body.  He's not a small guy.  

 

You were offered a room change.  You chose to stay where you were.  Security watched the footage.   If you were truly fearful, you would have changed rooms, no matter what/where the new room was.   

You need to take responsibility for your own part in this, both parties were at fault, but you DID threaten his children and you know it. 

[dog]

57 minutes ago, justafem said:

I have a different story to tell.  I was on this cruise and heard the other side of the story from the gentleman.

 

That was the day the Ruby Princess was doing repairs, maintenance and inspections on the balconies.  We received printed notices about this.  Yeah, there was plenty of construction sounding noise coming from the balconies all day.  I watched crews move outside furniture from one balcony to another, floormats removed and manholes opened.  (I didn't know balconies had manholes, but they do!).  The kids weren't on the balcony, you assumed the noise was from them and you were corrected by security.  

 

This incident wasn't the first time you attempted to PROFANELY reprimand children on this cruise, remember the incident with the Ping-Pong tables?  And it wasn't the first time you'd called guest services about noise, not just about the cabin next to you, but for those above also.  And it wasn't the first time you contacted guest services, in person, at the desk.  It became kind of a joke every time we'd see you there.  

 

It was at least 20 minutes before the father of the children came to your door, this is after he verified the children were not on the balcony during that time and heard you still ranting, which is when he came to your door.  Yes, he didn't let you close the door, that's the truth.  But he didn't slam his fist into the door, he used the palm of his hand and the weight of his body.  He's not a small guy.  

 

You were offered a room change.  You chose to stay where you were.  Security watched the footage.   If you were truly fearful, you would have changed rooms, no matter what/where the new room was.   

You need to take responsibility for your own part in this, both parties were at fault, but you DID threaten his children and you know it. 

and

The  other side of the story…

Heresay?

Nothing excuses violent behaviour by a man at your cabin door.  Forcing another passenger‘S door open . This is crossing the line.

[amajaa]

3 hours ago, justafem said:

I have a different story to tell.  I was on this cruise and heard the other side of the story from the gentleman.

 

That was the day the Ruby Princess was doing repairs, maintenance and inspections on the balconies.  We received printed notices about this.  Yeah, there was plenty of construction sounding noise coming from the balconies all day.  I watched crews move outside furniture from one balcony to another, floormats removed and manholes opened.  (I didn't know balconies had manholes, but they do!).  The kids weren't on the balcony, you assumed the noise was from them and you were corrected by security.  

 

This incident wasn't the first time you attempted to PROFANELY reprimand children on this cruise, remember the incident with the Ping-Pong tables?  And it wasn't the first time you'd called guest services about noise, not just about the cabin next to you, but for those above also.  And it wasn't the first time you contacted guest services, in person, at the desk.  It became kind of a joke every time we'd see you there.  

 

It was at least 20 minutes before the father of the children came to your door, this is after he verified the children were not on the balcony during that time and heard you still ranting, which is when he came to your door.  Yes, he didn't let you close the door, that's the truth.  But he didn't slam his fist into the door, he used the palm of his hand and the weight of his body.  He's not a small guy.  

 

You were offered a room change.  You chose to stay where you were.  Security watched the footage.   If you were truly fearful, you would have changed rooms, no matter what/where the new room was.   

You need to take responsibility for your own part in this, both parties were at fault, but you DID threaten his children and you know it. 

 

Oh wow just shows always two sides to a story. Perhaps I’ll take any comments I made about the bloke being obnoxious and say I don’t really know who was in the right or the wrong as we weren’t there. 

[ontheweb]

3 hours ago, justafem said:

I have a different story to tell.  I was on this cruise and heard the other side of the story from the gentleman.

 

That was the day the Ruby Princess was doing repairs, maintenance and inspections on the balconies.  We received printed notices about this.  Yeah, there was plenty of construction sounding noise coming from the balconies all day.  I watched crews move outside furniture from one balcony to another, floormats removed and manholes opened.  (I didn't know balconies had manholes, but they do!).  The kids weren't on the balcony, you assumed the noise was from them and you were corrected by security.  

 

This incident wasn't the first time you attempted to PROFANELY reprimand children on this cruise, remember the incident with the Ping-Pong tables?  And it wasn't the first time you'd called guest services about noise, not just about the cabin next to you, but for those above also.  And it wasn't the first time you contacted guest services, in person, at the desk.  It became kind of a joke every time we'd see you there.  

 

It was at least 20 minutes before the father of the children came to your door, this is after he verified the children were not on the balcony during that time and heard you still ranting, which is when he came to your door.  Yes, he didn't let you close the door, that's the truth.  But he didn't slam his fist into the door, he used the palm of his hand and the weight of his body.  He's not a small guy.  

 

You were offered a room change.  You chose to stay where you were.  Security watched the footage.   If you were truly fearful, you would have changed rooms, no matter what/where the new room was.   

You need to take responsibility for your own part in this, both parties were at fault, but you DID threaten his children and you know it. 

It is always interesting to hear the other side of the story. If this is true, it casts a wholly different light on the OP's posted experience.