Rare Salt Lifer Posted October 4, 2022 #1 Share Posted October 4, 2022 I have been trying since last evening to sign into the cruise planner. The site just keeps re-routing me to the main page without letting me enter my username and password. Anyone else experiencing difficulties? Link to comment Share on other sites More sharing options...
Rare mahdnc Posted October 4, 2022 #2 Share Posted October 4, 2022 (edited) I just checked and I am not having any problems with Celebrity's website including getting signed in and viewing my cruise planner. I am using the Chrome web browser on my laptop PC. You may want to try a different web browser. Edited October 4, 2022 by mahdnc Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 4, 2022 #3 Share Posted October 4, 2022 I also just checked and no problem. You may wish to clear you Cache and Cookies and try again. Link to comment Share on other sites More sharing options...
jelayne Posted October 4, 2022 #4 Share Posted October 4, 2022 I was able sign in just now. Try a different browser or a private window. Link to comment Share on other sites More sharing options...
Oceangoer2 Posted October 4, 2022 #5 Share Posted October 4, 2022 I can't get through on Firefox...used Bing and MS Edge and its ok. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted October 4, 2022 #6 Share Posted October 4, 2022 13 minutes ago, Oceangoer2 said: I can't get through on Firefox...used Bing and MS Edge and its ok. It may be a bad authentication cookie. I'm using Firefox with no problem. Last time they were down I had to clear my cookies on Firefox to get it to issue a new one. I generally don't like to clear all my cookies so I use Settings / Privacy and Security / Under Cookies and Site Data / Manage Data / Search for Celebrity/ Highlight CelebrityCruises.com and choose Remove Selected and Save. Link to comment Share on other sites More sharing options...
Rare Salt Lifer Posted October 4, 2022 Author #7 Share Posted October 4, 2022 Thanks, everyone. I will try a different browser. Link to comment Share on other sites More sharing options...
wineoclock Posted October 4, 2022 #8 Share Posted October 4, 2022 I had issues this morning (U.K.) for a few hours. But mine is working ok at the moment. Link to comment Share on other sites More sharing options...
mfs2k Posted October 4, 2022 #9 Share Posted October 4, 2022 i had the same issue from one computer, but not another. Link to comment Share on other sites More sharing options...
upwarduk Posted October 4, 2022 #10 Share Posted October 4, 2022 1 hour ago, wineoclock said: I had issues this morning (U.K.) for a few hours. But mine is working ok at the moment. It’s been a daily problem for a few weeks now. I think they work on the site overnight, as I’ve been successful from mid day onwards. I’ve not been able to get further than putting my Captain’s Club number when searching for a new cruise. However, yesterday I found a TA in UK who are still giving the 75% off 2nd passenger, up to 17/11/22, so I’m sure CelebrityCruises will extend the offer. 1 Link to comment Share on other sites More sharing options...
Lastdance Posted October 4, 2022 #11 Share Posted October 4, 2022 I only wish that was my issue; my hard drive, on my iMac crashed!🤯 Yes, I do have apple Care. Link to comment Share on other sites More sharing options...
Holidayforever2 Posted October 5, 2022 #12 Share Posted October 5, 2022 I am having same problem since last night if I do manage to sign in and click on reservation it come up your booking number is blocked try later, getting very frustrated as what to pay my gratuity before boarding Sunday. 🥴 Link to comment Share on other sites More sharing options...
Oceangoer2 Posted October 5, 2022 #13 Share Posted October 5, 2022 3 hours ago, Holidayforever2 said: I am having same problem since last night if I do manage to sign in and click on reservation it come up your booking number is blocked try later, getting very frustrated as what to pay my gratuity before boarding Sunday. 🥴 Try a different browser...I get in right away with Chrome. Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted October 6, 2022 #14 Share Posted October 6, 2022 Anyone having issues today with the webpage? I can’t surf for cruises or sign in. Just keep getting errors page can’t load. I am on an IPad. Link to comment Share on other sites More sharing options...
retird Posted October 6, 2022 #15 Share Posted October 6, 2022 I cannot search on their website page using two different ipads. I keep getting repeated error. But i have no problems using my macbookpro and iphone 1 Link to comment Share on other sites More sharing options...
CNSfromHI Posted October 6, 2022 #16 Share Posted October 6, 2022 I just signed into the Celebrity site with no issues (iMac using Firefox) and on my iPad using Safari. BUT, on my iPad, I went to my CC page and it loaded just fine, but then went black and said there was an error, reloaded the page just fine, went black with error message, rinse, repeat... Something's not working on iPads, possibly? cjr 1 Link to comment Share on other sites More sharing options...
Rare Lena11033 Posted October 6, 2022 #17 Share Posted October 6, 2022 A lot of websites don't work properly with iPads, they should design them to but my husband has complained about trying to buy things on a website with his iPad but as soon as I make him use a computer there is no problem Link to comment Share on other sites More sharing options...
Ocdublin Posted October 7, 2022 #18 Share Posted October 7, 2022 I have tried for two days to access my managed reservation without any luck. I was on a cruise last month and completed all of my check-in information on line with my iPad without any problem. What in the world are they doing with this website? What a mess! Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted October 7, 2022 #19 Share Posted October 7, 2022 34 minutes ago, Ocdublin said: I have tried for two days to access my managed reservation without any luck. I was on a cruise last month and completed all of my check-in information on line with my iPad without any problem. What in the world are they doing with this website? What a mess! I finally went on through Google browser on my ipad and had no problems. Still same issues on my iPad if I use Safari. I never had problems before yesterday. Link to comment Share on other sites More sharing options...
retird Posted October 7, 2022 #20 Share Posted October 7, 2022 Im still having problems accessing my reservation using safari on my ipad but on same ipad using Chrome, i have no issues Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted October 7, 2022 #21 Share Posted October 7, 2022 1 hour ago, Ocdublin said: I have tried for two days to access my managed reservation without any luck. I was on a cruise last month and completed all of my check-in information on line with my iPad without any problem. What in the world are they doing with this website? What a mess! Have had no issues at all using my Android phone and Chrome/Firefox. Celebrity is down at night once a week (Florida time) for updating on usually Saturday or Sunday. Thus certainly would regularly effect Europe and Australia. Link to comment Share on other sites More sharing options...
alfiemom Posted October 7, 2022 #22 Share Posted October 7, 2022 I finally changed browsers and it works. Good olde X website. Been using Safari on my iPad for ages - no problems. I was having different problems, but still couldn’t do what I wanted. Thanks to the person starting this post. Link to comment Share on other sites More sharing options...
canderson Posted October 7, 2022 #23 Share Posted October 7, 2022 Hard to blame Safari for this one. Hasn't been an update to that for iPad since last May IIRC (15.5). Link to comment Share on other sites More sharing options...
upwarduk Posted October 7, 2022 #24 Share Posted October 7, 2022 13 hours ago, CNSfromHI said: I just signed into the Celebrity site with no issues (iMac using Firefox) and on my iPad using Safari. BUT, on my iPad, I went to my CC page and it loaded just fine, but then went black and said there was an error, reloaded the page just fine, went black with error message, rinse, repeat... Something's not working on iPads, possibly? cjr Safari? Fine on my Laptop using Chrome. Link to comment Share on other sites More sharing options...
upwarduk Posted October 7, 2022 #25 Share Posted October 7, 2022 3 hours ago, Arizona Wildcat said: Thus certainly would regularly effect Europe I find thats the case most mornings. It’s OK by lunch time/ early afternoon. Link to comment Share on other sites More sharing options...
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