geocruiser Posted November 11, 2022 #1 Share Posted November 11, 2022 Princess is keeping track of when I log into their web site. I logged in yesterday to view a cruise that some friends of mine are going on. ( I am not cruising now, my choice). Today I got a phone call from Princess. The agent (called me by name) and told me that I had visited the web site, and that she would offer me a better rate and more OBC if I booked. I did not listen to the offer because I have no plans of traveling now. Has this happened to any one else? Link to comment Share on other sites More sharing options...
SantaFeFan Posted November 11, 2022 #2 Share Posted November 11, 2022 30 minutes ago, geocruiser said: Princess is keeping track of when I log into their web site. I logged in yesterday to view a cruise that some friends of mine are going on. ( I am not cruising now, my choice). Today I got a phone call from Princess. The agent (called me by name) and told me that I had visited the web site, and that she would offer me a better rate and more OBC if I booked. I did not listen to the offer because I have no plans of traveling now. Has this happened to any one else? EVERY web site you visit is subject to being tracked. Nothing different with Princess. At least Princess is reaching out to you to provide a service rather than just mining your information to sell to third parties for profit. 11 Link to comment Share on other sites More sharing options...
geocruiser Posted November 11, 2022 Author #3 Share Posted November 11, 2022 Just now, SantaFeFan said: EVERY web site you visit is subject to being tracked. Nothing different with Princess. At least Princess is reaching out to you to provide a service rather than just mining your information to sell to third parties for profit. I did not mind the phone call. I agree with you. This was the first time it happened to me. Link to comment Share on other sites More sharing options...
memoak Posted November 11, 2022 #4 Share Posted November 11, 2022 What web site doesn’t track people who log on. Very important data 3 Link to comment Share on other sites More sharing options...
Lizabu Posted November 11, 2022 #5 Share Posted November 11, 2022 Yup. I get emails and Facebook ads about cruises I looked at. Link to comment Share on other sites More sharing options...
voljeep Posted November 11, 2022 #6 Share Posted November 11, 2022 Our cruise upcoming is 'per the website' completely booked except for GTY interiors ... I'm looking at cruises a few days/weeks after ours on the website. Maybe Princess will give me a move over offer🤑 Link to comment Share on other sites More sharing options...
MichiganFisherman Posted November 11, 2022 #7 Share Posted November 11, 2022 NCL did it to me yesterday as well within an hour. I mocked booked a cruise online to check a price and within an hour they were calling from ft Lauderdale. Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted November 11, 2022 #8 Share Posted November 11, 2022 Carnival and NCL do the same thing. 1 Link to comment Share on other sites More sharing options...
Oakman58 Posted November 11, 2022 #9 Share Posted November 11, 2022 Anytime I am logged into a cruise website and check for cruises I always get a call the next day. NCL, Carnival, Holland, and Princess have all done this. Link to comment Share on other sites More sharing options...
PRINCESS Sweet Pea Posted November 11, 2022 #10 Share Posted November 11, 2022 What would be amazing is if the Princess Planners actually responded to booked cruisers phone calls. Not acceptable. : ( We missed out on $200.00 because of this. Haven't been able to get a response from the planner that 'contacted us' to make the booking for MONTHS. But, they seem to have all the time in the world to SPAM or Pfish. I have absolutely no respect for how Princess is doing business now. 1 1 Link to comment Share on other sites More sharing options...
geocruiser Posted November 11, 2022 Author #11 Share Posted November 11, 2022 1 hour ago, memoak said: What web site doesn’t track people who log on. Very important data They all keep track. But I was surprised that Princess called me. It was a nice touch for them to reach out to me. Link to comment Share on other sites More sharing options...
Mike07 Posted November 11, 2022 #12 Share Posted November 11, 2022 1 minute ago, PRINCESS Sweet Pea said: What would be amazing is if the Princess Planners actually responded to booked cruisers phone calls. Not acceptable. : ( We missed out on $200.00 because of this. Haven't been able to get a response from the planner that 'contacted us' to make the booking for MONTHS. But, they seem to have all the time in the world to SPAM or Pfish. I have absolutely no respect for how Princess is doing business now. It's a sales profession, so I suggest finding a travel agent that works for you and actually wants to do a good job for you. I would not use a TA from the cruise line, unless they gave fantastic fares that undercut the TA market. But, I don't think that they do that. Link to comment Share on other sites More sharing options...
PRINCESS Sweet Pea Posted November 11, 2022 #13 Share Posted November 11, 2022 (edited) Yes,... Geocruiser, Until you might actually need their services... Edited November 11, 2022 by PRINCESS Sweet Pea 1 Link to comment Share on other sites More sharing options...
PRINCESS Sweet Pea Posted November 11, 2022 #14 Share Posted November 11, 2022 Yes. So tru.... We now have found two TA' that we would use. Including one that actually had our cruise on a hold with the fare and perks that Princess 'couldn't see'. And that we should have been able to book. We are definitely done with Princess Customer Service. 1 Link to comment Share on other sites More sharing options...
Samkitty1 Posted November 11, 2022 #15 Share Posted November 11, 2022 It happens often with Princess and NCL.. not a surprise since Im logged into my account when I browse.. If I'm not interested in booking I just let it go to voicemail If I am interested, then I take the call to see if the agent can improve the price or terms.. 1 Link to comment Share on other sites More sharing options...
Rare Rick&Jeannie Posted November 12, 2022 #16 Share Posted November 12, 2022 (edited) I understand that if you put on that aluminum foil hat thingy, stay away from windows while you surf and keep your mouth closed that they cannot track you. Oh...and you have to keep your monitor turned off... Edited November 12, 2022 by Rick&Jeannie 1 3 Link to comment Share on other sites More sharing options...
mcrimmins Posted November 12, 2022 #17 Share Posted November 12, 2022 Happened to me today. I don’t mind as the agent speaks English and has been my contact for a number of years. 1 Link to comment Share on other sites More sharing options...
Alanr204 Posted November 12, 2022 #18 Share Posted November 12, 2022 EVERYTHING you do on the internet is tracked. Link to comment Share on other sites More sharing options...
caribill Posted November 12, 2022 #19 Share Posted November 12, 2022 2 hours ago, Alanr204 said: EVERYTHING you do on the internet is tracked. Even when you post on Cruise Critic. 1 1 Link to comment Share on other sites More sharing options...
jennybenny Posted November 12, 2022 #20 Share Posted November 12, 2022 Yes, I had not noticed them doing this pre-covid, but it happened to me when I last logged in. I wanted to see how much OBC we had due to covid cancelled cruises, and quite frankly, the call worked, I booked a cruise. Link to comment Share on other sites More sharing options...
Rare ontheweb Posted November 12, 2022 #21 Share Posted November 12, 2022 2 hours ago, jennybenny said: Yes, I had not noticed them doing this pre-covid, but it happened to me when I last logged in. I wanted to see how much OBC we had due to covid cancelled cruises, and quite frankly, the call worked, I booked a cruise. If it was a cruise you wanted at a price you liked, that sounds like a win/win outcome for both the cruise line and its caller and you. 1 Link to comment Share on other sites More sharing options...
PRINCESS Sweet Pea Posted November 12, 2022 #22 Share Posted November 12, 2022 It isn't a win win for those who are booked, can not get their planners, and are just disregarded by the main Princess number, because planners are spending every moment of their time trying to make their quota of call-backs and new bookings. Of course everything is tracked. I know that. That is not the problem for me. Link to comment Share on other sites More sharing options...
geocruiser Posted November 12, 2022 Author #23 Share Posted November 12, 2022 What I was surprised by was that Princess called me and told me that they would give me a better deal/rate and with more OBC than what was shown on their web site. I was wondering is any one else was offered a better deal from Princess after they were contacted by a Princess agent. I know that I am being tracked when using the internet. Link to comment Share on other sites More sharing options...
jennybenny Posted November 12, 2022 #24 Share Posted November 12, 2022 18 minutes ago, geocruiser said: What I was surprised by was that Princess called me and told me that they would give me a better deal/rate and with more OBC than what was shown on their web site. I was wondering is any one else was offered a better deal from Princess after they were contacted by a Princess agent. I know that I am being tracked when using the internet. Yes, the website did not show many available cabins. When I received a call, I asked for pricing for the category I wanted, Deluxe balcony. Then I asked, well how much for a mini suite? They were able to offer the category I wanted and a mini suite at a price I was willing to pay. Mini Suites were not available to book online and at $300 more, I was happy to do it. I was very pleased with the call. It was my PVP who called, but it's a new PVP to me. My last one moved to a different department within Princess. So, for me, it's been a good experience. I do find it strange that when I logged in, they called the next day, but it was a positive experience! 2 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted November 12, 2022 #25 Share Posted November 12, 2022 3 hours ago, PRINCESS Sweet Pea said: It isn't a win win for those who are booked, can not get their planners, and are just disregarded by the main Princess number, because planners are spending every moment of their time trying to make their quota of call-backs and new bookings. Of course everything is tracked. I know that. That is not the problem for me. The two posts immediately after yours (#23 & #24) seem to contradict you. They say they were contacted after booking and received benefits or were made aware of new offers. Link to comment Share on other sites More sharing options...
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