watcher_62 Posted November 24, 2022 #1 Share Posted November 24, 2022 We are excited to be back on Celebrity from a URCOMPED offer - first cruise on Celebrity since 2011. I can see we are Elite from our D+ on Royal, but I'm confused by the perks and packages, and I'm hoping someone can help us navigate to make the best of the benefits, as we were not offered the all in package and need to book things individually. I see we are offered discounted drink and internet packages, along with Captains Club drinks between 5 and 7pm. I believe we are also given free drinks in the casino. My confusion is I don't see the "discounts" outlined on the Elite benefits page on the planner (they're offering 9% off, but the Elite discounts were indicated at 30%, etc). I tried booking and placing them in my cart, but checkout still only shows the 9%. Any advice and suggestions would be greatly appreciated. Thanks! Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted November 24, 2022 #2 Share Posted November 24, 2022 14 minutes ago, watcher_62 said: We are excited to be back on Celebrity from a URCOMPED offer - first cruise on Celebrity since 2011. I can see we are Elite from our D+ on Royal, but I'm confused by the perks and packages, and I'm hoping someone can help us navigate to make the best of the benefits, as we were not offered the all in package and need to book things individually. I see we are offered discounted drink and internet packages, along with Captains Club drinks between 5 and 7pm. I believe we are also given free drinks in the casino. My confusion is I don't see the "discounts" outlined on the Elite benefits page on the planner (they're offering 9% off, but the Elite discounts were indicated at 30%, etc). I tried booking and placing them in my cart, but checkout still only shows the 9%. Any advice and suggestions would be greatly appreciated. Thanks! You need to call X to receive the CC discount 1 Link to comment Share on other sites More sharing options...
bigbenboys Posted November 24, 2022 #3 Share Posted November 24, 2022 To get Elite discounts with Celebrity Captains Club. You or your TA must call Celebrity to get the discount. Cant be done on website or while on board. 1 Link to comment Share on other sites More sharing options...
watcher_62 Posted November 24, 2022 Author #4 Share Posted November 24, 2022 17 minutes ago, bigbenboys said: To get Elite discounts with Celebrity Captains Club. You or your TA must call Celebrity to get the discount. Cant be done on website or while on board. Thank you! I will do that today. Link to comment Share on other sites More sharing options...
Alakegirl Posted November 24, 2022 #5 Share Posted November 24, 2022 Don’t forget that today is American thanksgiving, a holiday, and there may only be a skeleton crew working 1 Link to comment Share on other sites More sharing options...
Seniorsailors Posted November 25, 2022 #6 Share Posted November 25, 2022 On 11/24/2022 at 7:42 AM, NutsAboutGolf said: You need to call X to receive the CC discount Please excuse me if this isn’t correct, I don’t want to muddy the waters. But I just called celebrity captains club and they say when you book and they know you have elite or other CC status, all those discounts and benefits are loaded on your card. I was as clear as I could be to the CC agent and explained that there is another opinion regarding discounts not being loaded unless you call CC directly, prior to the cruise. ???😳 Link to comment Share on other sites More sharing options...
39august Posted November 25, 2022 #7 Share Posted November 25, 2022 We are Elite Plus and I have NEVER called X to get the discounts. There will be a list of your Elite perks in your cabin when you board. 3 Link to comment Share on other sites More sharing options...
Alakegirl Posted November 25, 2022 #8 Share Posted November 25, 2022 If you are trying to upgrade any package prior to sailing you do need to call to do that. On board offers and Elite perks are as above and will be outlined once on the ship, Link to comment Share on other sites More sharing options...
drakes2 Posted November 25, 2022 #9 Share Posted November 25, 2022 38 minutes ago, Seniorsailors said: Please excuse me if this isn’t correct, I don’t want to muddy the waters. But I just called celebrity captains club and they say when you book and they know you have elite or other CC status, all those discounts and benefits are loaded on your card. I was as clear as I could be to the CC agent and explained that there is another opinion regarding discounts not being loaded unless you call CC directly, prior to the cruise. ???😳 I've never had to call for anything when I board its on my card even the free scoop of Gelato. 1 Link to comment Share on other sites More sharing options...
jelayne Posted November 25, 2022 #10 Share Posted November 25, 2022 The only way to get the "pre cruise" discount on the purchase or upgrade of a beverage package is to call. Since the drinks & wi-fi packages are slightly discounted in the Planner upgrading or purchasing pre cruise saves a few extra $. The other benefits (laundry, specialty dining, wi-fi, etc) are loaded onto your account onboard. 3 Link to comment Share on other sites More sharing options...
bigbenboys Posted November 25, 2022 #11 Share Posted November 25, 2022 On 11/24/2022 at 7:42 AM, bigbenboys said: To get Elite discounts with Celebrity Captains Club. You or your TA must call Celebrity to get the discount. Cant be done on website or while on board. I guest I could have been clearer. The OP was asking about "discounted drink and internet packages". To get those discounts you must call. See pdf below under Elite Plus "20% discount on drink package or 15% discount on premium drink package upgrade when purchased pre-cruise" https://www.celebritycruises.com/content/dam/celebrity/pdf/captains-club-tiers-and-benefits-chart.pdf 1 Link to comment Share on other sites More sharing options...
drakes2 Posted November 25, 2022 #12 Share Posted November 25, 2022 47 minutes ago, jelayne said: The only way to get the "pre cruise" discount on the purchase or upgrade of a beverage package is to call. Since the drinks & wi-fi packages are slightly discounted in the Planner upgrading or purchasing pre cruise saves a few extra $. The other benefits (laundry, specialty dining, wi-fi, etc) are loaded onto your account onboard. The free laundry is a great benefit especially on longer cruises. Also if Elite you get 1 item dry cleaned. I usually bring something from home that needs cleaning then wear to dinner. 1 Link to comment Share on other sites More sharing options...
watcher_62 Posted November 25, 2022 Author #13 Share Posted November 25, 2022 Thanks all. After an hour and 45 mins on the phone, I managed to book the discounted drink package and internet. I guess as we booked the cruise through a casino rate, this is the process that has to be followed? Do most bookings include these items in the fare? Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted November 25, 2022 #14 Share Posted November 25, 2022 Some include them (always included) and some don’t (simply sail) Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted November 25, 2022 #15 Share Posted November 25, 2022 34 minutes ago, watcher_62 said: Thanks all. After an hour and 45 mins on the phone, I managed to book the discounted drink package and internet. I guess as we booked the cruise through a casino rate, this is the process that has to be followed? Do most bookings include these items in the fare? Casino packages are different from the normal AI and cruise only fares. No idea what your deal was. In the future try calling on a regular weekday and your call will go through faster. The Elite DISCOUNT for upgrades on internet and beverages must be done precruise and cannot for some reason done on line. I usually don't bother with the extra few dollars. Link to comment Share on other sites More sharing options...
jelayne Posted November 25, 2022 #16 Share Posted November 25, 2022 1 hour ago, Arizona Wildcat said: The Elite DISCOUNT for upgrades on internet and beverages must be done precruise and cannot for some reason done on line. I usually don't bother with the extra few dollars. Those few $ add up. For an upcoming B2B the discounts on wi-fi & beverage package upgrades total $354 for the 2 of us. I'll call to save that money. 2 1 Link to comment Share on other sites More sharing options...
SusieAV8R Posted November 26, 2022 #17 Share Posted November 26, 2022 6 hours ago, 39august said: We are Elite Plus and I have NEVER called X to get the discounts. There will be a list of your Elite perks in your cabin when you board. We are also elite plus and your comments reflect our experience. (We've received our CC benefit for an onboard booking, such as a spa visit.) Link to comment Share on other sites More sharing options...
watcher_62 Posted November 26, 2022 Author #18 Share Posted November 26, 2022 Thank you everyone for the navigation help! We were specifically booking drink and wifi packages, and it was worthwhile to call as it saved us over $400 from the planner rates. I think we'll be fine with how the other benefits work as it appears to be very similar to the Diamond + benefits (loaded on the card). Any other suggestions or advice from your experience would be welcomed - feeling a bit like a novice cruiser again, as all our cruises in the last 10 years have been on RCCL, and we're very "comfortable" with how those ships "work". Two areas that we could use more info on... - As I mentioned, this was a casino rate, as we are Signature and Prime on RCCL. The Casino status is a bit more complex, and I've never seen "freeplay" sold on the planner? Is that something we should do? - There seem to be more options and dining choices. We're contemplating a dining package as well. Tips and suggestions to help us navigate would be great! Thank you again! Link to comment Share on other sites More sharing options...
dobelover Posted November 26, 2022 #19 Share Posted November 26, 2022 thank you for posting this question. I am d+ with Royal, my ta advised I have to go to guest services after we board Summit to get our 'matched status'. Sue Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted November 26, 2022 #20 Share Posted November 26, 2022 5 minutes ago, dobelover said: thank you for posting this question. I am d+ with Royal, my ta advised I have to go to guest services after we board Summit to get our 'matched status'. Sue Don’t wait! Do it before the cruise. Link to comment Share on other sites More sharing options...
watcher_62 Posted November 26, 2022 Author #21 Share Posted November 26, 2022 37 minutes ago, dobelover said: thank you for posting this question. I am d+ with Royal, my ta advised I have to go to guest services after we board Summit to get our 'matched status'. Sue Do call in if you want Wifi or drink packages as it specifically states that the 15% discount has to be booked pre cruise. The other benefits are loaded on your card just like D+. Laundry etc. are similar, but the drink and Wifi benefits are not the same. They're listed here: https://www.celebritycruises.com/content/dam/celebrity/pdf/updated-captains-club-brochure-v6.pdf Link to comment Share on other sites More sharing options...
39august Posted November 26, 2022 #22 Share Posted November 26, 2022 dobelover Do NOT wait until on board. Call the Captain's Club 800-760-0654 to register for your Celebrity Captain's Club number. You just have to give them your C&A number to do so. Link to comment Share on other sites More sharing options...
dobelover Posted November 28, 2022 #23 Share Posted November 28, 2022 Thanks to all for your advice. Captains Club representative was wonderful and created our accounts with Celebrity. Royal C&A status taken care of. Sue Link to comment Share on other sites More sharing options...
Islander500 Posted November 28, 2022 #24 Share Posted November 28, 2022 On 11/25/2022 at 3:22 PM, bigbenboys said: https://www.celebritycruises.com/content/dam/celebrity/pdf/captains-club-tiers-and-benefits-chart.pdf Thanks so much for posting. After Covid interrupted our more frequent cruising, I've lost track of all benefits of Elite Plus. Is this PDF still accurate? I just checked on the Celebrity website and this is all that it showed under Elite Plus benefits. Benefits Two complimentary bags of laundry 15% discount on Specialty Dining cover charge 15% discount at The Spa 35% off internet package or internet upgrade 10% off beverage package upgrade to Premium pre-cruise 40% discount on any digital or print photo package at the Photo Gallery Am I missing something? Link to comment Share on other sites More sharing options...
bigbenboys Posted November 28, 2022 #25 Share Posted November 28, 2022 48 minutes ago, Islander500 said: Thanks so much for posting. After Covid interrupted our more frequent cruising, I've lost track of all benefits of Elite Plus. Is this PDF still accurate? I just checked on the Celebrity website and this is all that it showed under Elite Plus benefits. Benefits Two complimentary bags of laundry 15% discount on Specialty Dining cover charge 15% discount at The Spa 35% off internet package or internet upgrade 10% off beverage package upgrade to Premium pre-cruise 40% discount on any digital or print photo package at the Photo Gallery Am I missing something? You do have other benefits all Classic through Elite Plus. One complimentary scoop of gelato under Classic for example. The PDF is dated Aug 2022. Link to comment Share on other sites More sharing options...
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