sml3 Posted December 29, 2022 #1 Share Posted December 29, 2022 My 27 year old son and his wife are traveling with us in February. My son just did his check in and it came up on his set sail pass that he is diamond status. My husband and I are diamond but my son has not cruised with us since we reached that status. We were gold the last time he was with us. When he logs into his account online his C&A number is not showing. It is showing on his reservation. I think somehow our travel agent set his status to diamond by accident. My question is that since his information now says diamond will his spouse also be diamond on this cruise? If so how should we go about setting her up for those benefits on the cruise? Hope this all made sense! Link to comment Share on other sites More sharing options...
BND Posted December 29, 2022 #2 Share Posted December 29, 2022 4 minutes ago, sml3 said: My 27 year old son and his wife are traveling with us in February. My son just did his check in and it came up on his set sail pass that he is diamond status. My husband and I are diamond but my son has not cruised with us since we reached that status. We were gold the last time he was with us. When he logs into his account online his C&A number is not showing. It is showing on his reservation. I think somehow our travel agent set his status to diamond by accident. My question is that since his information now says diamond will his spouse also be diamond on this cruise? If so how should we go about setting her up for those benefits on the cruise? Hope this all made sense! TA's can't set anyone's status. Status is set by Royal. If you were gold when he turned 18, then that is his status. If you were diamond when he turned 18, then he is a Diamond .The only way his wife will get his status if if she has a C&A number and they live at the same address. I think this is all correct. I know someone will correct me if it's not. 1 Link to comment Share on other sites More sharing options...
sml3 Posted December 29, 2022 Author #3 Share Posted December 29, 2022 It clearly states on his set sail that he is diamond. I agree though that he should be gold. What I would like answered is the best way to go about getting his wife the same benefits. Yes they live at the same address. Link to comment Share on other sites More sharing options...
BND Posted December 29, 2022 #4 Share Posted December 29, 2022 (edited) 8 minutes ago, sml3 said: It clearly states on his set sail that he is diamond. I agree though that he should be gold. What I would like answered is the best way to go about getting his wife the same benefits. Yes they live at the same address. Does she have a C&A number? It should be on the invoice with her name if she does. All he can do is call the C&A desk and work it that way. I know you want them to have D status, but the reality is, it may and probably will eventually get fixed if it's incorrect. He can check his actual status on the website by logging into his account and checking his cruise history. Also, what does it say on the RCI website? Status shows up at the top of the page when he is logged in. Edited December 29, 2022 by BND 1 Link to comment Share on other sites More sharing options...
sft429 Posted December 29, 2022 #5 Share Posted December 29, 2022 12 minutes ago, BND said: I know someone will correct me if it's not. Ya think? lol 5 Link to comment Share on other sites More sharing options...
BND Posted December 29, 2022 #6 Share Posted December 29, 2022 1 minute ago, sft429 said: Ya think? lol I figured this way I'd at least get some grace if I'm wrong. 1 2 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 29, 2022 #7 Share Posted December 29, 2022 If you push this, they could reset him prior to cruise😉 6 Link to comment Share on other sites More sharing options...
sml3 Posted December 29, 2022 Author #8 Share Posted December 29, 2022 2 minutes ago, John&LaLa said: If you push this, they could reset him prior to cruise😉 I agree! That’s why I came here first. But he bought the deluxe drink package and if he can get 4 drinks each per day he is thinking of canceling it. Haha On the website it says diamond but no CA number. It’s his wife’s first cruise so she doesn’t have a number. Such a weird situation. Link to comment Share on other sites More sharing options...
mac66 Posted December 29, 2022 #9 Share Posted December 29, 2022 DON'T ASK, DON'T TELL 4 Link to comment Share on other sites More sharing options...
firefly333 Posted December 29, 2022 #10 Share Posted December 29, 2022 8 minutes ago, sml3 said: I agree! That’s why I came here first. But he bought the deluxe drink package and if he can get 4 drinks each per day he is thinking of canceling it. Haha On the website it says diamond but no CA number. It’s his wife’s first cruise so she doesn’t have a number. Such a weird situation. If it's her first cruise and she has no number I'd let it go. She has no status. Wait u til after this cruise. 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 29, 2022 #11 Share Posted December 29, 2022 17 minutes ago, sml3 said: I agree! That’s why I came here first. But he bought the deluxe drink package and if he can get 4 drinks each per day he is thinking of canceling it. Haha On the website it says diamond but no CA number. It’s his wife’s first cruise so she doesn’t have a number. Such a weird situation. Cancel onboard after you see his seapass Link to comment Share on other sites More sharing options...
sml3 Posted December 30, 2022 Author #12 Share Posted December 30, 2022 9 minutes ago, John&LaLa said: Cancel onboard after you see his seapass Good idea but it might be too late to link his wife then and have her get the drinks benefit. But maybe not possible to link her anyway since this is her first cruise. Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 30, 2022 #13 Share Posted December 30, 2022 10 minutes ago, sml3 said: Good idea but it might be too late to link his wife then and have her get the drinks benefit. But maybe not possible to link her anyway since this is her first cruise. I'd give up on trying to link her. It likely won't end well And FWIW, our boarding passes are often wrong on casino status. We are both Prime. Sometimes mine says Choice, and our upcoming cruise doesn't have any status for the wife. But it's always correct on our sea pass 1 Link to comment Share on other sites More sharing options...
sml3 Posted December 30, 2022 Author #14 Share Posted December 30, 2022 29 minutes ago, John&LaLa said: I'd give up on trying to link her. It likely won't end well And FWIW, our boarding passes are often wrong on casino status. We are both Prime. Sometimes mine says Choice, and our upcoming cruise doesn't have any status for the wife. But it's always correct on our sea pass That’s valuable information. Thank you! Link to comment Share on other sites More sharing options...
ONECRUISER Posted December 30, 2022 #15 Share Posted December 30, 2022 1 hour ago, mac66 said: DON'T ASK, DON'T TELL Agree, they reset my oldest after she added her Husband. Though younger Daughter still listed Diamond+ matching and hasnt Cruised since Sept 2001 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted December 30, 2022 #16 Share Posted December 30, 2022 19 minutes ago, ONECRUISER said: Agree, they reset my oldest after she added her Husband. Though younger Daughter still listed Diamond+ matching and hasnt Cruised since Sept 2001 Not a problem if you were D+ in 2001 Our problem was we only sailed one Royal cruise prior to kids turning 18. So they never got any matching status. The younger one is kinda pissed that he had to earn his status on his own🤣 Link to comment Share on other sites More sharing options...
Chiliburn Posted December 30, 2022 #17 Share Posted December 30, 2022 3 hours ago, sml3 said: My 27 year old son and his wife are traveling with us in February. My son just did his check in and it came up on his set sail pass that he is diamond status. My husband and I are diamond but my son has not cruised with us since we reached that status. We were gold the last time he was with us. When he logs into his account online his C&A number is not showing. It is showing on his reservation. I think somehow our travel agent set his status to diamond by accident. My question is that since his information now says diamond will his spouse also be diamond on this cruise? If so how should we go about setting her up for those benefits on the cruise? Hope this all made sense! In Australia we have a few differences. There’s been a few cases of travelling companions being matched to the highest tier in the cabin and only for the cruise. After the cruise they go back to what ever they were. My sister had it a couple of times,boy friend platinum,girlfriend gold both went to diamond,only for the cruise. Maybe this could be?? Link to comment Share on other sites More sharing options...
poocher Posted December 30, 2022 #18 Share Posted December 30, 2022 So your son wants to take advantage of what appears to be an error in the system to avail himself of perks to which he is not entitled AND extend them to his wife too? 3 Link to comment Share on other sites More sharing options...
DallasGuy75219 Posted December 30, 2022 #19 Share Posted December 30, 2022 4 minutes ago, poocher said: So your son wants to take advantage of what appears to be an error in the system to avail himself of perks to which he is not entitled AND extend them to his wife too? Exactly. He'd best quit while he's ahead because calling to get his wife matched may lead RC to discover he shouldn't be Diamond and demote his status. 3 Link to comment Share on other sites More sharing options...
BND Posted December 30, 2022 #20 Share Posted December 30, 2022 Just now, DallasGuy75219 said: Exactly. He'd best quit while he's ahead because calling to get his wife matched may lead RC to discover he shouldn't be Diamond and demote his status. And, if he does, then that's life. Either he doesn't call and only he can use the status (maybe) or he does and his account gets corrected. IMHO, asking for his wife to get something he doesn't really have is pushing it and it can change his mistaken status also. Link to comment Share on other sites More sharing options...
ONECRUISER Posted December 30, 2022 #21 Share Posted December 30, 2022 1 hour ago, John&LaLa said: Not a problem if you were D+ in 2001 Our problem was we only sailed one Royal cruise prior to kids turning 18. So they never got any matching status. The younger one is kinda pissed that he had to earn his status on his own🤣 Yeah, no when she turned 18(8yrs ago) I was a D+ and she is still listed that way and she only had 3 Cruises. Oldest lost her D+ for short period when she added her Husband 7yrs ago, they are D+ again as couple by own by her points now. Were Diamond's in the 90's, became D+ day that was invented, I'm now a P. Decade ago as Widower raising 3 Kids I always joked only Date someone with good Insurance and is a Pinnacle Link to comment Share on other sites More sharing options...
poocher Posted December 30, 2022 #22 Share Posted December 30, 2022 How did she lose her status by adding her husband? Link to comment Share on other sites More sharing options...
Merion_Mom Posted December 30, 2022 #23 Share Posted December 30, 2022 She can get a C&A number now, pre-cruise. My grandchildren are going on their first cruise in February, and already have their numbers. 🙂 1 Link to comment Share on other sites More sharing options...
Biker19 Posted December 30, 2022 #24 Share Posted December 30, 2022 8 hours ago, poocher said: How did she lose her status by adding her husband? If you actually want an answer from someone, it might help to either quote them or use the @ONECRUISER call out - that should notify them. 1 Link to comment Share on other sites More sharing options...
sml3 Posted December 30, 2022 Author #25 Share Posted December 30, 2022 8 hours ago, Merion_Mom said: She can get a C&A number now, pre-cruise. My grandchildren are going on their first cruise in February, and already have their numbers. 🙂 Thank you! I did not know that was possible. Link to comment Share on other sites More sharing options...
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