Rare cruiseny4life Posted June 9, 2023 #151 Share Posted June 9, 2023 9 minutes ago, robinium said: Success! All guests have been given some compensation as a result of the situation… This letter has been placed outside every stateroom. Now, as to whether it will result in NCL ceasing to hire out key venues, I’m not sure, but getting them to acknowledge that they “got it wrong” is a start! 2023-06-09 18.40.59.pdf 165.78 kB · 5 downloads Obviously I'm not onboard, so my opinion is...well, worthless. I'll give it anyway, because it's Cruise Critic. 🤡 That does seem like a great resolution and an acceptable one. I hope it is to you and fellow passengers. Now, if only NCL would tell folks ahead of time when this is going to happen so alternative arrangements could be made...probably not going to happen, but at least they are providing compensation to you fine folks. Thanks for sharing the resolution with all of us that have been following your journey. 5 Link to comment Share on other sites More sharing options...
robinium Posted June 9, 2023 Author #152 Share Posted June 9, 2023 (edited) 10 minutes ago, ChiefMateJRK said: Fantastic!!! This is reassuring, as it indicates that they clearly got the message that removing the OL is totally unacceptable. Thank you for your reports and your actions. I have this itinerary booked in the future and find it reassuring that they've (hopefully) learned their lesson here. For anybody planning to sail by the end of 2024, that 20% FCC can be a lot of $$$. We actually have the Prima transatlantic 16 day itinerary booked for November 2024, so we’ll be using it for that, which is a pretty nice saving! Is that 20% FCC calculated as 20% of the base cruise fare? Edited June 9, 2023 by robinium 1 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 9, 2023 #153 Share Posted June 9, 2023 4 minutes ago, robinium said: Is that 20% FCC calculated as 20% of the base cruise fare? In my experience, yes it is. It shows up not as a payment but a reduced base fare. 4 Link to comment Share on other sites More sharing options...
Rare JGmf Posted June 9, 2023 #154 Share Posted June 9, 2023 41 minutes ago, robinium said: Success! All guests have been given some compensation as a result of the situation… This letter has been placed outside every stateroom. Now, as to whether it will result in NCL ceasing to hire out key venues, I’m not sure, but getting them to acknowledge that they “got it wrong” is a start! Thanks for (1) bringing this issue to all of us; and (2) following-up. Glad there was some NCL contrition and compensation. Geez, what a bone-headed move by NCL in the first place? What the heck were they thinking? Can we start a similar thread to push NCL to reconsider the early closing time for the buffet on Prima? 5 Link to comment Share on other sites More sharing options...
vacation44 Posted June 9, 2023 #155 Share Posted June 9, 2023 1 hour ago, robinium said: Success! All guests have been given some compensation as a result of the situation… This letter has been placed outside every stateroom. Now, as to whether it will result in NCL ceasing to hire out key venues, I’m not sure, but getting them to acknowledge that they “got it wrong” is a start! 2023-06-09 18.40.59.pdf 165.78 kB · 36 downloads So happy to read NCL came through for you and your fellow passengers. I think it was a very fair response and I would be happy about it. However, I still think it never should have happened. Enjoy the rest of your cruise and thank you for keeping us updated. 3 Link to comment Share on other sites More sharing options...
reveur15 Posted June 9, 2023 #156 Share Posted June 9, 2023 1 hour ago, robinium said: Success! All guests have been given some compensation as a result of the situation… This letter has been placed outside every stateroom. Now, as to whether it will result in NCL ceasing to hire out key venues, I’m not sure, but getting them to acknowledge that they “got it wrong” is a start! 2023-06-09 18.40.59.pdf 165.78 kB · 40 downloads I'm regaining faith in NCL... 2 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 9, 2023 #157 Share Posted June 9, 2023 (edited) 30 minutes ago, reveur15 said: I'm regaining faith in NCL... Yeah, somebody has to take the heat for this. This is plain awful publicity, and (rightfully) they had to bite the bullet, admit their stupidity, and spend some $$$ to try to fix it. I'm envisioning an internal NCL memo to all management today: "Due to a recent incident on our latest ship, the Prima, any function wishing to remove any public venue from use by the general passenger population must receive advanced approval from the VP of (whatever)." IOW: "if any of you clowns do this again, we wish you well in your future employment endeavors." Followed by, "I am happy to announce that fancy title Joe who has previously led our special events department has accepted a new position leading our green waste disposal team. In this role, Joe will be in charge of determining optimal methods to dispose of human 💩 at sea without upsetting governments, regulators, whales, residents, protestors and anybody/everybody else who gives a 💩about 💩. We wish Joe well in this roll and expect all teams to provide support to Joe as he deals with his new pile of 💩." MegaCorp taught me a lot.😎 Edited June 9, 2023 by ChiefMateJRK 1 2 10 Link to comment Share on other sites More sharing options...
The Traveling Man Posted June 9, 2023 #158 Share Posted June 9, 2023 23 hours ago, hallux said: The person you're quoting is currently on board for their trip. The default is that the DSC is deferred, the passenger needs to select to pre-pay it either during booking or at some point after booking. Yes, I realize that. My comments were directed more the plural "you" of all the others who may read these comments than to the singular "you" of the OP. Link to comment Share on other sites More sharing options...
The Traveling Man Posted June 9, 2023 #159 Share Posted June 9, 2023 23 hours ago, BirdTravels said: Because your room steward, waiters, cruise staff, cooks, dishwashers took the observation lounge away from you???? No, because NCL did. The same company that all the passengers have paid for their cruise. The same company that hired the room stewards, waiters, cruise staff, cooks, and dishwashers whose job it is to provide those passengers with an enjoyable cruise experience. 2 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 9, 2023 #160 Share Posted June 9, 2023 I'm guessing that the OBC and FCC will drop the percentage of "extremely upset" folks from about 90% to 30%. It certainly wouldn't be a surprise if that remaining 30% still demand removal of DSC, complain to the staff and post damning things about NCL on social media for the foreseeable future. There are a lot of people who scrape and save to take a cruise like this. They may have to "settle" for the cheapest cabins, figuring "well the ship has that fantastic OL to enjoy the scenery." They likely aren't even in a position to use the FCC for another cruise in the next year and a half, nor are they necessarily going to get much benefit from non-refundable OBC. At the end of the day, NCL hasn't made anything "right." They can't unless they have a time machine. They've (hopefully) admitted that it was an extremely boneheaded decision and have disciplined those responsible. I hope I never read anything like this again. 9 Link to comment Share on other sites More sharing options...
njkate Posted June 9, 2023 #161 Share Posted June 9, 2023 1 hour ago, vacation44 said: So happy to read NCL came through for you and your fellow passengers. I think it was a very fair response and I would be happy about it. However, I still think it never should have happened. Enjoy the rest of your cruise and thank you for keeping us updated. Agree! Hopefully NCL realizes what a major blunder that was and won't repeat it 4 Link to comment Share on other sites More sharing options...
The Traveling Man Posted June 9, 2023 #162 Share Posted June 9, 2023 18 hours ago, uneamie said: Joy is going to be losing a significant amount of space in their observation lounge when it goes into dry dock in January. Supposedly they are going to add 24 new cabins in it's place and adding more room to their spa. Then I guess I'll need to add the Joy to my "do not sail" list. 1 Link to comment Share on other sites More sharing options...
yakcruiser Posted June 9, 2023 #163 Share Posted June 9, 2023 The adding of 24 rooms to the Joy might only be a rumor but I guarantee you that some bean counter at Mega Corp is pushing the idea to senior management. Maybe the response to the rumor will be enough to keep the rumor from becoming reality. 1 Link to comment Share on other sites More sharing options...
The Traveling Man Posted June 9, 2023 #164 Share Posted June 9, 2023 13 hours ago, insidecabin said: If they are planning to add cabins in 9 months time you would expect to see them for sale at some point soon. As @ChiefMateJRK pointed out, the Joy is only scheduled for about three weeks of retrofit. That seems like insufficient time to install a couple of dozen new staterooms. 1 Link to comment Share on other sites More sharing options...
Rare insidecabin Posted June 9, 2023 #165 Share Posted June 9, 2023 3 minutes ago, The Traveling Man said: As @ChiefMateJRK pointed out, the Joy is only scheduled for about three weeks of retrofit. That seems like insufficient time to install a couple of dozen new staterooms. That's my point you normally get the cabins on sale along with the before and after deck plans for these type of changes. 2 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 9, 2023 #166 Share Posted June 9, 2023 2 hours ago, njkate said: Agree! Hopefully NCL realizes what a major blunder that was and won't repeat it Yes, they could not completely undo what they had done, but they can hopefully learn to not make the same mistake in the future. 1 Link to comment Share on other sites More sharing options...
JandC_Cruising Posted June 9, 2023 #167 Share Posted June 9, 2023 5 hours ago, robinium said: Success! All guests have been given some compensation as a result of the situation… This letter has been placed outside every stateroom. Now, as to whether it will result in NCL ceasing to hire out key venues, I’m not sure, but getting them to acknowledge that they “got it wrong” is a start! 2023-06-09 18.40.59.pdf 165.78 kB · 86 downloads While it cannot be known to all of us how many complained, YOU deserve tremendous kudos for posting the issue on CC and bringing the issue to everyone's attention. While it sounds as if several "issues" are getting compensated here, there is no doubt that by putting the rationale in this letter, they acknowledge utilizing the OL in the way they had planned was inappropriate. I hope you enjoy the balance of the cruise! 8 1 Link to comment Share on other sites More sharing options...
ChiefMateJRK Posted June 9, 2023 #168 Share Posted June 9, 2023 1 minute ago, JandC_Cruising said: While it sounds as if several "issues" are getting compensated here, there is no doubt that by putting the rationale in this letter, they acknowledge utilizing the OL in the way they had planned was inappropriate. Exactly. They've publicly acknowledged that they made a very stupid move. That's the only positive I've taken out of this. Please fellow cruisers weigh in so that NCL has no reason to believe that this was anything other than an awful business decision. 3 Link to comment Share on other sites More sharing options...
ggTexasGal Posted June 9, 2023 #169 Share Posted June 9, 2023 1 minute ago, ChiefMateJRK said: Please fellow cruisers weigh in so that NCL has no reason to believe that this was anything other than an awful business decision. NCL: The loss of the Observation Lounge for an entire cruise would be infuriating!!! 4 Link to comment Share on other sites More sharing options...
Rare ontheweb Posted June 10, 2023 #170 Share Posted June 10, 2023 12 hours ago, ChiefMateJRK said: Exactly. They've publicly acknowledged that they made a very stupid move. That's the only positive I've taken out of this. Please fellow cruisers weigh in so that NCL has no reason to believe that this was anything other than an awful business decision. Hopefully, there is another positive---they never even consider doing this again! 2 Link to comment Share on other sites More sharing options...
robinium Posted June 10, 2023 Author #171 Share Posted June 10, 2023 (edited) Headed up to Observation Lounge to enjoy our departure from Ålesund, and was greeted by the Park West art presenter spending ten minutes (and counting) fawning over Peter Max. I don’t understand why they need to have the speakers playing so loud either. Can they not turn them off in the passenger section… or at least turn the volume down? From the sounds of the claps, there are less than 10 people in there. I’m glad we’re getting that 20% off FCC. Seriously hope they don’t do this again, as it is impossible to enjoy being here with this audio, I’m leaving after this drink. Update: The staff operating the bar here just told us they are so unhappy as they have to listen to this sh*t all day long 😂 Edited June 10, 2023 by robinium 4 1 7 Link to comment Share on other sites More sharing options...
dexddd Posted June 10, 2023 #172 Share Posted June 10, 2023 25 minutes ago, robinium said: Headed up to Observation Lounge to enjoy our departure from Ålesund, and was greeted by the Park West art presenter spending ten minutes (and counting) fawning over Peter Max. I don’t understand why they need to have the speakers playing so loud either. Can they not turn them off in the passenger section… or at least turn the volume down? From the sounds of the claps, there are less than 10 people in there. I’m glad we’re getting that 20% off FCC. Seriously hope they don’t do this again, as it is impossible to enjoy being here with this audio, I’m leaving after this drink. Update: The staff operating the bar here just told us they are so unhappy as they have to listen to this sh*t all day long 😂 From experience, the 20% off will be off base fare and an amount that will be hard to figure out and will be the lowest you'd normally calculate. 1 Link to comment Share on other sites More sharing options...
Rare insidecabin Posted June 10, 2023 #173 Share Posted June 10, 2023 5 hours ago, ontheweb said: Hopefully, there is another positive---they never even consider doing this again! Given the rapid response they had already factored in the potential refund/compensation into the exclusive use. Try it on and hope people just let it slide. Now if no one takes it further they have the price point people will put up with. Link to comment Share on other sites More sharing options...
tony s Posted June 10, 2023 #174 Share Posted June 10, 2023 Maybe they should have held the Park West auction in a more suitable public space, such as the public restroom 2 5 Link to comment Share on other sites More sharing options...
Rare mking8288 Posted June 10, 2023 #175 Share Posted June 10, 2023 18 minutes ago, tony s said: Maybe they should have held the Park West auction in a more suitable public space, such as the public restroom Haven's private courtyard ? 😁 😆 😁 1 4 Link to comment Share on other sites More sharing options...
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