maryisme Posted September 16, 2023 #1 Share Posted September 16, 2023 Hi, This is my first time sailing with Princess. Our cruise is not until July 2004. I initially placed a non refundable deposit on a mini suite. I decided to downgrade to an obstructed view cabin (savings of over $7000). I lost my deposit on the mini suite. The rep advised it was non refundable but I thought it was transferable. She kept placing me on hold as if checking with someone else. Does this sound correct? PS my confirmation states that it is 100% nonrefundable, but it does not say it’s not transferable. Thank you. Mary Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 16, 2023 #2 Share Posted September 16, 2023 6 minutes ago, maryisme said: This is my first time sailing with Princess. Our cruise is not until July 2004. I’m sure it’s not 2004? Maybe 2024. 🥴 Anyway, are you in the UK? T & C are different there. In the US there are non refundable and refundable type deposits and you see that when you book. If your confirmation says non ref, then it is non ref. Transferable? Not normally. Did you book directly with PCL? If so, you could call back and question them again. Look closely under T&C online the website first. 2 Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted September 16, 2023 #3 Share Posted September 16, 2023 Did the booking number change? If so, I would imagine that would explain the loss of the nonrefundable deposit. However, if your booking number stayed the same, that would be a different story. Link to comment Share on other sites More sharing options...
maryisme Posted September 16, 2023 Author #4 Share Posted September 16, 2023 16 minutes ago, PacnGoNow said: I’m sure it’s not 2004? Maybe 2024. 🥴 Anyway, are you in the UK? T & C are different there. In the US there are non refundable and refundable type deposits and you see that when you book. If your confirmation says non ref, then it is non ref. Transferable? Not normally. Did you book directly with PCL? If so, you could call back and question them again. Look closely under T&C online the website first. Forgot to mention I have a Time Machine 😁. Thanks for your reply. Only $200 but rep seemed so unsure. Will give them a call back. Mary Link to comment Share on other sites More sharing options...
maryisme Posted September 16, 2023 Author #5 Share Posted September 16, 2023 17 minutes ago, Ken the cruiser said: Did the booking number change? If so, I would imagine that would explain the loss of the nonrefundable deposit. However, if your booking number stayed the same, that would be a different story. Booking number did change. I probably should have gone about the downgrade differently. Live and learn. Thanks for your reply. 1 Link to comment Share on other sites More sharing options...
NavyVeteran Posted September 16, 2023 #6 Share Posted September 16, 2023 A downgrade is always a cancel and rebook, unless Princess offers you a move-over because they've oversold. I've heard some people may have been able to transfer a non-refundable deposit to an upgrade costing more, but I haven't heard of anyone doing so with a downgrade. 2 Link to comment Share on other sites More sharing options...
maryisme Posted September 16, 2023 Author #7 Share Posted September 16, 2023 32 minutes ago, NavyVeteran said: A downgrade is always a cancel and rebook, unless Princess offers you a move-over because they've oversold. I've heard some people may have been able to transfer a non-refundable deposit to an upgrade costing more, but I haven't heard of anyone doing so with a downgrade. Thank you NavyVeteran! Link to comment Share on other sites More sharing options...
Senga Posted September 19, 2023 #8 Share Posted September 19, 2023 If you saved $7000 and lost $200 I think you still came out a winner. 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted September 19, 2023 #9 Share Posted September 19, 2023 33 minutes ago, Senga said: If you saved $7000 and lost $200 I think you still came out a winner. Sure but they downgraded three meta categories to get that. Link to comment Share on other sites More sharing options...
Steelers36 Posted September 19, 2023 #10 Share Posted September 19, 2023 On 9/16/2023 at 1:38 PM, maryisme said: Hi, This is my first time sailing with Princess. Our cruise is not until July 2004. I initially placed a non refundable deposit on a mini suite. I decided to downgrade to an obstructed view cabin (savings of over $7000). I lost my deposit on the mini suite. The rep advised it was non refundable but I thought it was transferable. She kept placing me on hold as if checking with someone else. Does this sound correct? PS my confirmation states that it is 100% nonrefundable, but it does not say it’s not transferable. Thank you. Mary Suggest in future to never book with a non-ref deposit. 3 Link to comment Share on other sites More sharing options...
SCX22 Posted September 19, 2023 #11 Share Posted September 19, 2023 1 hour ago, Steelers36 said: Suggest in future to never book with a non-ref deposit. Tell that to our friends across the pond. 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted September 19, 2023 #12 Share Posted September 19, 2023 2 hours ago, Steelers36 said: Suggest in future to never book with a non-ref deposit. Where possible. 😉 2 Link to comment Share on other sites More sharing options...
maryisme Posted September 19, 2023 Author #13 Share Posted September 19, 2023 5 hours ago, Senga said: If you saved $7000 and lost $200 I think you still came out a winner. Exactly! Link to comment Share on other sites More sharing options...
Senga Posted September 19, 2023 #14 Share Posted September 19, 2023 11 hours ago, Steelers36 said: Sure but they downgraded three meta categories to get that. Yes but that was their choice. Personally, since COVID, we would never book a cabin without a balcony. 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted September 19, 2023 #15 Share Posted September 19, 2023 Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 19, 2023 #16 Share Posted September 19, 2023 27 minutes ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks Really hope that is not true. Although, that’s the way RCI has been going. I hope PCL lowers the price of deposits, been paying $400 PP on the longer cruises. May just wait until closer to FP to book and take my chances on cabin selection. Or, wait until the price comes down to a reasonable fare for folks. Link to comment Share on other sites More sharing options...
NavyVeteran Posted September 19, 2023 #17 Share Posted September 19, 2023 34 minutes ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks If true, this is another reason to purchase several FCDs onboard. If you're going to lose a deposit, it's a lot better to lose only $100 per person. 4 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted September 19, 2023 #18 Share Posted September 19, 2023 18 minutes ago, NavyVeteran said: If true, this is another reason to purchase several FCDs onboard. If you're going to lose a deposit, it's a lot better to lose only $100 per person. Will those go up also? 🤔 Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted September 19, 2023 #19 Share Posted September 19, 2023 (edited) 1 hour ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks I agree with the others, buying enough FCDs on board once those rules change, if they actually do, to use as deposits for the following year's new bookings would be the smart move. That way I would think refaring an existing booking would be only a minimal issue if someone had to cancel before FP. That is unless they do something really annoying like HAL who doesn't let you refare a booking that has a nonrefundable deposit. Edited September 19, 2023 by Ken the cruiser Link to comment Share on other sites More sharing options...
maryisme Posted September 19, 2023 Author #20 Share Posted September 19, 2023 (edited) 3 hours ago, Senga said: Yes but that was their choice. Personally, since COVID, we would never book a cabin without a balcony. I would not normally either. However, I could not justify $7000 more for a balcony and I tried! Edited September 19, 2023 by maryisme Link to comment Share on other sites More sharing options...
Rare startedwithamouse Posted September 19, 2023 #21 Share Posted September 19, 2023 1 hour ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks They are trying to be more profitable. It's money lost with both reducing a fare and resources used with a Princess employee processing a refare. Link to comment Share on other sites More sharing options...
Steelers36 Posted September 19, 2023 #22 Share Posted September 19, 2023 (edited) 1 hour ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks This news deserves a new thread and title!! Is this for real??!!! SUCKS big time. PS - Don't want to steal your thunder, but please put this announcement in a new thread. We don't blame you for it! Edited September 19, 2023 by Steelers36 Link to comment Share on other sites More sharing options...
Rare Host CJSKIDS Posted September 19, 2023 #23 Share Posted September 19, 2023 1 hour ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks That's bad news. Please start a thread about this!! Link to comment Share on other sites More sharing options...
Rare Ken the cruiser Posted September 19, 2023 #24 Share Posted September 19, 2023 1 hour ago, Ombud said: Bad news for this side of the pond: my CVP states that in a mtg last week they were informed that all deposits will be non-refundable next year. So we will need to factor that in when refaring ... that, insurance increase (minimal really), changing perks 4 minutes ago, Host CJSKIDS said: That's bad news. Please start a thread about this!! If a new thread is opened regarding this issue, I hope the OP would call their CVP first and reconfirm exactly what was said and let them know the information is going to be posted on CC. 1 1 Link to comment Share on other sites More sharing options...
Rare Ombud Posted September 19, 2023 #25 Share Posted September 19, 2023 Just now, Ken the cruiser said: If a new thread is opened regarding this issue, I hope the OP would call their CVP first and reconfirm exactly what was said and let them know the information is going to be posted on CC. I am looking for a TA or 2nd CVP to confirm. 1 1 Link to comment Share on other sites More sharing options...
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